Hotel per famiglie a Vielsalm

“The building itself is amazing, and the spa facilities are absolutely top-tier. However, the restaurant service falls short of a 5-star standard, despite the 5-star pricing. Service was incredibly slow, and we faced a language barrier as not all staff spoke English. For example, our pre-lunch cocktails were served with absolutely nothing on the side; when we asked for nuts, we were told they had none. We also had to explicitly ask for basic items like napkins. To top it off, the wine pours by...

“Unfortunately, there was no prior information about the check-in process, and no one was present at the time indicated online. The host did not speak English, making communication very difficult. After we finally reached him by phone, he informed us, using a translation app, that the apartment was open. When we entered, we were shocked. This is not a typical "vacation rental." The owner lives in the apartment and is not present when booking. You are booking a private residence, which means...