2/10 Terribile
Poema
2 lug 2025
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Ibwould not recommended this property at all, mainly because ofvthe lack of the communication. After the booking on thec 22.06. I sendca message to ask if the hotel can accommodate us if we arrive after midnight. Then i did try to call several times -there was no answer at all. On the day of the booking we were travelling, i had a serious health issue ( I am 70 y.o, have several disabilities.) Andcwe were running late. Again ibdid try to contact the property, then Expedia, to ket them knowcwe are late. But again no answer. Then i spoke to Expedia, asked to cancel the booking, due to the lack of communication. They were not able to contact the hotel asvwell. Finally on the 30.06, i had a very vague message:" sorry for the delay, sorry for the mess, our reception was opened 24h" How could i know that. Later on i had a message from Expedia, explaining that I will not getvacrefund, which i claimed due to the poor customer support, because they could not get the manager's approval for the refund.
I am very disappointed, frustrated- yes, they admit the mess, but refused refund. Very unprofessional, irresponsible.
Poema
Soggiorno di 1 notte a giugno 2025