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Recensioni per Motel 6 Warwick, RI - Providence Airport - I-95

2 out of 5

Recensioni

4,4
Valutazione di 10 - Eccellente. 71 su 958 recensioni" "
Valutazione di 8 - Buono. 100 su 958 recensioni" "
Valutazione di 6 - Soddisfacente. 157 su 958 recensioni" "
Valutazione di 4 - Scarso. 200 su 958 recensioni" "
Valutazione di 2 - Terribile. 430 su 958 recensioni" "

4,6/10

Pulizia

5,6/10

Personale e servizio

4,4/10

Servizi

4,2/10

Condizioni e dotazioni della struttura

4,6/10

Ecosostenibilità

Recensioni

2/10 Terribile

SABRINA

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Camera sporchissima, biancheria sporca Indecente. Aerea di ingresso sporca
Soggiorno di 1 notte a settembre 2018

10/10 Eccellente

Bimal

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 22 nov 2023
Hello Bimal,Thank you for your 10 out of 10 rating! We appreciate your stay with us and value your feedback. If there is anything specific you would like to share about your experience, please reach out to us directly so we can address any concerns. We hope to have the opportunity to welcome you back in the future.

10/10 Eccellente

Bimal

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Great location , Room is clean and quite
Soggiorno di 1 notte a giugno 2023
Risposta di Manager, il giorno 27 giu 2023
Hello Bimal,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Great , Staff is nice and hotel is clean
This is right on I 95 easy in and out . Room is clean and perfect fit of us . We will be back soon
Soggiorno di 1 notte a giugno 2023
Risposta di Manager, il giorno 25 giu 2023
Dear Guest,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our room. We hope to someday have another opportunity to host your stay.

2/10 Terribile

Cheryl

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a maggio 2023
Risposta di Manager, il giorno 10 mag 2023
Hello Cheryl, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

2/10 Terribile

Lucas

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Please, never ever stay here. I feel entitled to write this review out of the empathy in my heart, because maybe it will save someone's life one day. All the positive reviews you see, even if they may be two stars or three, are FAKE. I repeat, they are FAKE REVIEWS. Hear me out, the place is absolutely disgusting and unsafe. I arrived here on 5-5-23 because I needed a place to sleep a few hours before a marathon I was running located in the area. Immediately, I noticed rats, overflown garbage's, cockroaches, every single unsanitary condition you could imagine, this place embodied that. The strong smell of urine going towards the room was nauseating, and I have a huge tolerance towards bad smells from working in the grocery industry, dealing with grease traps and perishables. The room was something out of a horror film: Blood all over the bathroom ceiling, burn holes in the dirty sheets, dirt all over the shower and dirty floors. Granted I payed money for the hotel and the race I was set to run, I decided to try to stick it out. Unfortunately, I did not get a single second of sleep, due to a couple staying in the room next to me who argued violently all night long into the early morning. After hearing the male strike the female and her horrific cries for help, I took it upon myself to call the police, resulting in me missing my marathon (I traveled all the way from CT to compete). When the cop arrived in the motel lobby, the front desk staff laughed and joked about it.
Soggiorno di 1 notte a maggio 2023
Risposta di Manager, il giorno 12 mag 2023
Hello Lucas,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

6/10 Soddisfacente

Ivelisse

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a maggio 2023
Risposta di Manager, il giorno 8 mag 2023
Hello Ivelisse,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Buono

Marla

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Room was nice for the affordable price and shower was great with good pressure and hot water.
Soggiorno di 1 notte ad aprile 2023
Risposta di Manager, il giorno 19 apr 2023
Hi Marla,Our primary aim is to give you a comfortable, affordable and accommodating experience, and we are incredibly pleased to hear of our success in this ambition. Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. I am glad that we were able to meet your expectations and we're all looking forward to your next visit!

2/10 Terribile

Lilian

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
No sirve
Soggiorno di 1 notte ad aprile 2023
Risposta di Manager, il giorno 15 apr 2023
Hello Lilian,Thank you for taking the time to share. We appreciate your feedback regarding our hotel. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

2/10 Terribile

Everett

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Found bed bugs, got bit alive and found a crack pipe under my bed, do not stay here!
Soggiorno di 3 notti ad aprile 2023
Risposta di Manager, il giorno 15 apr 2023
Hello Everett,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

6/10 Soddisfacente

Jessica

Non mi è piaciuto: Comfort della camera
Soggiorno di 1 notte ad aprile 2023
Risposta di Manager, il giorno 14 apr 2023
Hello Jessica,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Eccellente

Ramon

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Price and limpio
Soggiorno di 1 notte a marzo 2023
Risposta di Manager, il giorno 2 mag 2024
Hello Ramon,We appreciate your feedback on our pricing and cleanliness standards. Guest satisfaction is crucial, so your comments will be forwarded to improve our services further. Thank you for staying with us.

6/10 Soddisfacente

Lee Ann

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2023
Risposta di Manager, il giorno 13 mar 2023
Hello Lee Ann,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

2/10 Terribile

Linda

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The room smell like cigarets. No pillows. TV and phones weren’t working. People yelling and fighting in the hallway. This is very disgusting place. I lost my money,
Soggiorno di 1 notte a marzo 2023
Risposta di Manager, il giorno 8 mar 2023
Hello Linda, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

8/10 Buono

Luciene

Mi è piaciuto: Personale e servizio
Its ok to stay, could be better for the price charged, it was no 45 dollars a night, so it should been better than that.
Soggiorno di 1 notte a marzo 2023
Risposta di Manager, il giorno 7 mar 2023
Hello Luciene,I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.

4/10 Scarso

James

Viaggio di lavoro
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Seems like there are a number of permanent residents. The place was poorly maintained. But there appeared to be no bed bugs.
Soggiorno di 1 notte a marzo 2023
Risposta di Manager, il giorno 4 mar 2023
Hello James,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

10/10 Eccellente

VikToriA

Soggiorno di 1 notte a febbraio 2023
Risposta di Manager, il giorno 1 mar 2023
Hello VikToriA,It was our privilege to earn your business and we hope to host you again on your next trip.

2/10 Terribile

Patrick

Viaggio di coppia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
I liked that it was in a convenient location, but the place is in very poor condition, had to force my room door open with my shoulder, there were roaches in the bathroom.
Soggiorno di 2 notti a febbraio 2023
Risposta di Brand Experience Team, il giorno 27 feb 2023
Dear Patrick,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Dan J.#Team6

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Cheaper but no so ok
This was the worst hotel stay. The plumbing backs up, cant use the sink. The ice machine is broken. The condition of the room is poor. People smoking in non smoking rooms setting off the fire alarm at 2am, scared the crap out of my kids. You have unclogg the toilet everytime you use it because the plumbing is off.
Soggiorno di 2 notti a febbraio 2023
Risposta di Manager, il giorno 27 feb 2023
Hello Guest, We are sorry to hear about those issues, if it was reported to us during your stay, we would have time to resolve it. We make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it if these things can be reported to us as we do not want this to happen again.

6/10 Soddisfacente

Miguel

Th
Soggiorno di 1 notte a febbraio 2023
Risposta di Manager, il giorno 27 feb 2023
Hello Miguel, We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our hotel. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

6/10 Soddisfacente

Miguel

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2023
Risposta di Manager, il giorno 15 mar 2023
Hello Miguel, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

2/10 Terribile

Stephanie

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This place was TERRIBLE! I have a video of how DIRTY the floor was when we first checked in!!! Crumbs, dirt, hair & looked like mice droppings! Housekeeping came in my room an hour BEFORE checkout and gave me an attitude that she couldn’t “clean” the room at that time and had to wait! Management did NOTHING to help the situation. WILL NEVER STAY HERE AGAIN!!!
Soggiorno di 1 notte a gennaio 2023
Risposta di Manager, il giorno 1 feb 2024
Hello Stephanie, Through feedback like yours, we are able to address our weaknesses and improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.

4/10 Scarso

Janise

Viaggio con famiglia e bambini piccoli, Viaggio di lavoro
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Was not good place to stay if you have children. The odor was pretty bad.
Soggiorno di 1 notte a gennaio 2023
Risposta di Manager, il giorno 1 feb 2024
Hello Janise, It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and thus improve the guest experience for future visitors and for your own future visits.

6/10 Soddisfacente

David

Viaggio di gruppo
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Disappointed
The toilet back up every time it was flushed. The room floors really needed to be washed - sticky
Soggiorno di 1 notte a gennaio 2023
Risposta di Manager, il giorno 17 gen 2023
Hello David,Know that your voice is of tremendous importance to us and we value your comments about our room and comments about our toilet. I hope that we will impress you with exemplary service during future visits.

2/10 Terribile

Devin, West Warwick

Viaggio con animali domestici, Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nothing was nice about the property doors don’t lock building insist secure at all
Risposta di Manager, il giorno 16 gen 2023
Hello Devin, You can absolutely rest assured that your voice is important to us and that our staff and management are truly sincere in our promise to improve upon the security measures taken to ensure the safety of our guests. I assure you that we take your comfort and safety seriously, and we are addressing your comments with staff to ensure that no similar instance occurs in the future. We hope you'll return someday to see how we're improving.

10/10 Eccellente

CELESTE

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Mejorar las instalaciones están un poco viejas
Risposta di Manager, il giorno 9 gen 2023
Hello CELESTE,Thank you for your valuable opinion regarding our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

2/10 Terribile

Ayo

Risposta di Manager, il giorno 7 nov 2023
Hello Ayo,Thank you for sharing your feedback about your recent stay with us. We apologize for any inconvenience you may have encountered during your time at our hotel. We appreciate your candid comments as they help us identify areas for improvement. Please feel free to contact our management team directly to further discuss your concerns.

8/10 Buono

Charles

Mi è piaciuto: Pulizia e personale e servizio
Clean enough... Outside doors were propped open (security?). Zero in the way of amenities. Soap was so thin that it was barely manageable. Towels were exceptionally thin. Furnishings could not have been more minimal. OH well - you get what you pay for. It was the least expensive option in the area. For a reason!
Soggiorno di 1 notte a novembre 2022
Risposta di Manager, il giorno 27 nov 2022
Hello Charles,Know that your voice is of tremendous importance to us and we value your comments about our towels and comments about our area. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

2/10 Terribile

Tyler

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
They place was dirty smelled like cigarettes in a non smoking room and one of the guests were bit by bed bugs
Risposta di Manager, il giorno 12 nov 2022
Hello Tyler,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

6/10 Soddisfacente

Benjamin

Mi è piaciuto: Personale e servizio
Soggiorno di 2 notti a ottobre 2022
Risposta di Manager, il giorno 24 gen 2023
Hello Benjamin, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

2/10 Terribile

Tianbao, Pullman

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti a ottobre 2022
Risposta di Manager, il giorno 23 gen 2023
Hello Tianbao, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Eccellente

Santos

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything is good.
Soggiorno di 1 notte a ottobre 2022
Risposta di Manager, il giorno 24 ott 2022
Hello Santos,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our hotel. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

6/10 Soddisfacente

jennie

Viaggio di lavoro
Non mi è piaciuto: Personale e servizio e comfort della camera
hospitality? no.
cheap, couldnt even get hot water after 9 a.m.. no "hospitality" here.
Soggiorno di 2 notti a ottobre 2022
Risposta di Manager, il giorno 20 ott 2022
Hello jennie,We appreciate your rating of our hotel and the feedback you have shared pertaining to our hot water. Guest comments such as yours help us to continuously improve. Thank you for your business.

4/10 Scarso

Christopher

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Comfort della camera
Brrr in the Motel 6.
I really don't expect much from a Motel 6. No fancy lobby, no free breakfast (but there was coffee), no carpeting. Just kind of a bare bones stay. This place meets that expectation. It could have been cleaner. There were a few hairs at odd places in the bathroom, which is kind of gross. And the drawers were not clean, so all my clothes stayed on top of the dresser. Fine. The biggest complaint I have is that there was no actual blanket on the bed. Just a sheet and a very thin bed spread. It was cold..so..uncomfortable.
Soggiorno di 2 notti a ottobre 2022
Risposta di Manager, il giorno 19 ott 2022
Hello Christopher, Thank you for bringing to our attention your experience and comments regarding your stay. Thank you as well for bringing the breakfast options to our attention. Please know that this will be our top priority as we want to ensure the safety and health of our guests. I hope you will return to give us the opportunity to change your perception of our breakfast and services.

4/10 Scarso

Nicole

Viaggio con animali domestici
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
extremely dirty inside and outside the hotel. room itself was somewhat clean but - trim on wall coming off (exposed nails), trim along tub missing, shower curtain moldy, shower/tub did not drain, cigarette burns in sheets, VERY dirty outside building with trash everywhere.
Soggiorno di 1 notte a ottobre 2022
Risposta di Manager, il giorno 18 ott 2022
Hello Nicole, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terribile

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
terrible
room was dirty, bathroom was not clean, tub had hair from previous guests, towels were not rotated they felt like they had been used for ages and to top it off there were mice in the room needless to say we did not get a very restful night couldn't wait to get out of there also a lot shady people hoovering on the property
Soggiorno di 1 notte a ottobre 2022
Risposta di Manager, il giorno 18 ott 2022
Hello Guest, We are sorry to hear about those issues, if it was reported to us during your stay, we would have time to resolve it. We make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it if these things can be reported to us as we do not want this to happen again.

4/10 Scarso

Elizabeth

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Reserved a nonsmoking room. Immediately checked in and the room reeked of cigarettes. Like someone had just smoked an entire pack. We were rushing to change for a wedding so husband went down to ask for a change. The original room also was dirty and just in poor condition. The manager did move us but the new room wasn’t much better. It was freshly mopped and had wet, sticky floors that (hopefully) was just from heavy cleaning agents used. There were no towel rods or any real basic “amenities”. For $150/night, it would have been nice to at least hang my towel up.
Soggiorno di 1 notte a ottobre 2022
Risposta di Manager, il giorno 10 ott 2022
Hello Elizabeth, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

4/10 Scarso

Viaggiatore verificato

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2022
Risposta di Manager, il giorno 12 ott 2022
Dear Guest,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Absolutely disgusting!
DO NOT stay at this hotel. It was completely last minute that I needed to stay overnight , everything else was completely booked , so I had no choice. The room was absolutely disgusting, zero cleaning except MAYBE changing the bottom sheet, not the top. If my car was not full, I would have went and slept in there in the parking lot!! On top of that, I felt completely unsafe. Spent less than 12 hours there and it was completely miserable !!! GROSS ! NEVER bring a child here , please !!
Soggiorno di 1 notte a ottobre 2022
Risposta di Manager, il giorno 8 ott 2022
Dear Guest,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

2/10 Terribile

Heber

Viaggio con la famiglia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
I don’t ilke it at all
Soggiorno di 2 notti a settembre 2022
Risposta di Manager, il giorno 8 ott 2022
Hello Heber,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

2/10 Terribile

Joanne

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Garbage was in the room when we arrived. Water was pooled on the floor. The smoke detector was missing from the wall. The bathtub was DISGUSTING. The front desk said they would refund our stay, which has not happened
Soggiorno di 1 notte a ottobre 2022
Risposta di Manager, il giorno 7 ott 2022
Hello Joanne, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

4/10 Scarso

Mary Ellen

Soggiorno di 1 notte a settembre 2022
Risposta di Manager, il giorno 30 dic 2022
Hello Mary Ellen, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

6/10 Soddisfacente

Robert

Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
location
Soggiorno di 2 notti a settembre 2022
Risposta di Manager, il giorno 26 set 2022
Hello Robert, I am very sorry to learn that you found our location to be inconvenient and our service to be lacking. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 Soddisfacente

anibal

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Conveniently located. Easy access to highways
Soggiorno di 1 notte a settembre 2022
Risposta di Manager, il giorno 20 set 2022
Hello anibal, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

2/10 Terribile

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hit was very bad. They had drug addicts all over the place. It smelled pretty bad. Did not look like the pictures that were online. The manager was very rude. The room didn’t have the microwave or fridge that it was supposed to have but they charged me for it anyway. I don’t recommend anyone stay there ever.
Soggiorno di 2 notti a settembre 2022
Risposta di Manager, il giorno 14 ott 2022
Dear Guest, Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

2/10 Terribile

Cristina

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Bad service
Soggiorno di 3 notti a settembre 2022
Risposta di Manager, il giorno 12 set 2022
Hello Cristina, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

8/10 Buono

Joshua

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Disappointing
The hallways were a little smelly, and the floor felt like it was wet and oily in the room. It was like a skating rink. Pretty disappointing place even considering the low price point.
Soggiorno di 1 notte a settembre 2022
Risposta di Manager, il giorno 11 set 2022
Hello Joshua,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our price and your insights regarding our room. Please do consider us again on your next visit to the area.

2/10 Terribile

Franco

Soggiorno di 1 notte a settembre 2022
Risposta di Manager, il giorno 11 dic 2022
Hello Franco, Thank you for sharing this rating, and we welcome you to visit us again anytime.

2/10 Terribile

scott

Viaggio di gruppo
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Housekeeping hadn't been to room. Staff had left for the day. Management advised they would've be able to clean room for 3-4 hrs. Management advised Housekeeping staff recalled and on way back. Management refunded our money w/o incident. Had to locate lodging elsewhere on a holiday weekend.
Soggiorno di 1 notte a settembre 2022
Risposta di Manager, il giorno 10 ott 2022
Hello scott, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

2/10 Terribile

Eric Cardona

Soggiorno di 1 notte a settembre 2022
Risposta di Manager, il giorno 5 set 2022
Hello Eric Cardona, On behalf of our entire staff thank you for staying with us and for rating your stay.,