Vacanze West End

Overall very good, nice location if your traveling further south as it just off the main A303, plenty of parking, nice room clean and well presented, with all the normal tea,coffee and TV, quiet location and an Indian restaurant next door if you want to eat. On the down side room was let down by the rusty towel rail in the bathroom, which needs replacing badly as it's unusable and dust and hair on the bathroom window sill. Would I stay here again, most certainly, just not in room 1 purely because of the bathroom.

On arrival we were informed to dine within 8:30 p.m. and once sit at the restaurant (at approx 7:35 p.m.) we were informed that nothing on the menu, except for what displayed under "sunday roast", which included about 3 starters and 3 mains, would have been served. If we were told before we would have chosen a different dining location. My daughter and I are allergic to oils and asked for a plain salad with 2 boiled eggs and were told that they couldn't make it as the boiling process takes to long (!). Eventually we were served the salad with 2 slices of frozen avocado and payed £15 each for that! Just as crazy as it sounds. Both the guys (both uncooperative) at the restaurant did not even informed us that there were unseasoned plain veggies available, which we learned as we saw other's dishes passing by. When we asked for a portion of that, it was 8:36 p.m., we were told that the kitchen was closed and that they would have just served desserts from that moment on. Unbelievable, the kitchen was shut but not for desserts. Despite such bad experience in the evening, the morning staff was very kind and breakfast variety was very satisfying.

The bedroom and bathroom were clean and tidy and tastefully decorated. We had booked a double room, the bed was very small, not adequate for two people, in fact when my husband turned over I fell out of the bed. So I am afraid we didn’t feel relaxed and refreshed the next morning. The dining experience was very limited, mainly Chinese food, obviously catered by a Chinese restaurant. The bottle of wine was very expensive, very over priced. Breakfast was good. We felt the host could have been more welcoming and pro-active.

We really enjoyed our stay even though it was just 1 night. The pub has a lovely cosy feel with real fires and candles on tables in the evening. The room was comfortable with a small sofa to watch TV, although there wasn't much room either side of the bed, this wouldn't put me off staying here again as everything else was so good, there was air conditioning and the shower was was large with good quality fixtures the whole bathroom was spotless. The staff were all friendly, the evening meal and breakfast were great. Have already looked at other places in the Chickpea group for future travels.