Sala colazione
Controlla disponibilità

Recensioni per Americas Best Value Inn West Monroe

2 out of 5
Americas Best Value Inn West Monroe
310 Thomas Rd, West Monroe, LA

Recensioni

6,0
Valutazione di 10 - Eccellente. 44 su 262 recensioni" "
Valutazione di 8 - Buono. 61 su 262 recensioni" "
Valutazione di 6 - Soddisfacente. 50 su 262 recensioni" "
Valutazione di 4 - Scarso. 44 su 262 recensioni" "
Valutazione di 2 - Terribile. 63 su 262 recensioni" "

6,2/10

Pulizia

6,8/10

Personale e servizio

5,4/10

Servizi

5,6/10

Condizioni e dotazioni della struttura

5,6/10

Ecosostenibilità

Recensioni

4/10 Scarso

Concepcion

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The outside of the hotel looked bad. The covers on the bed was dirty
Soggiorno di 1 notte a marzo 2024
Risposta di Dana P. , il giorno 17 mar 2024
Dear Ms. Jenkins, We apologize for the unsatisfactory stay you had with us. We have forwarded your comments to the housekeeping department, and truly sorry we fell short. We hope you can give us another opportunity in providing a better stay.Safe travels

10/10 Eccellente

Robert

Risposta di Dana P., il giorno 16 feb 2024
Thank you for your great rating!

2/10 Terribile

jeremiah

Had bed beg
Soggiorno di 1 notte a dicembre 2023
Risposta di Dana P., il giorno 14 dic 2023
Dear guest, We are truly sorry for the unpleasant stay you had with us. If there was any issues upon check-in, I wish you would have notified the front desk clerk, and we would have rectify any situation immediately.We hope you can give us another opportunity in providing better service.

10/10 Eccellente

Kevin

Viaggio di lavoro
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Comfort
Just what we was looking for
Soggiorno di 3 notti a novembre 2023
Risposta di Dana P., il giorno 14 dic 2023
Thank you for your great rating!

10/10 Eccellente

Jewelee

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2023
Risposta di Dana P., il giorno 14 dic 2023
Thank you for your wonderful rating!

10/10 Eccellente

Jeremy

Soggiorno di 1 notte a novembre 2023
Risposta di Dana P., il giorno 14 dic 2023
Thank you for your kind rating!

8/10 Buono

Terry

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Would stay again
It was clean , quiet and good overall
Soggiorno di 1 notte a ottobre 2023
Risposta di Dana P., il giorno 30 ott 2023
Thank you kindly for your comments!

2/10 Terribile

Hunter

Soggiorno di 1 notte a settembre 2023
Risposta di Dana P. , il giorno 24 set 2023
We are truly sorry for the disappointing say you had with us. Please let us know how we can improve to better your stay.Safe travels

6/10 Soddisfacente

Edward

Viaggio di coppia
Non mi è piaciuto: Servizi
Older Motel
Soggiorno di 2 notti a settembre 2023
Risposta di Dana P., il giorno 22 set 2023
Thank you for your rating.

2/10 Terribile

Matson

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di Dana , il giorno 11 set 2023
Dear Guest, We are truly sorry for the disappointing stay you had with us. We hope you can give us another try and providing a better stay. Dana P.Manager

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Very dissatisfied
I was charged by hotels.com for the room I booked on September 7th for September 7th to September 8th 2023. I arrived 30 something minutes late. And then the other 30 minutes the clerk what took explaining to me why she had to cancel my reservation and charged me $90 for the room and told me that because it was after midnight that it their system immediately rolls over to the next day which means officially when I paid for the room and had to pay $90 for it I paid for September 8th through September 9th however that's not how they made it they made it as I checked in on September 7th and I had to check out on September 8th and gave me until 12:00 to do so at 12:00 they not beating on my door woke me up and in commits to telling me that do I want them to help me move my things out into the rain and I'm not even awake so I asked him can I just book the room again because there's no way you know I I wouldn't even awake I've been traveling with my sister who has stage 4 cancer.. so I was super tired. that said I asked her how come since the system rolled it over to the next day meaning that since I was 30 something minutes late that I was checking in actually on the 8th of September and checking out on the 9th but that's not what my receipt showed it showed check in on the 7th check out on 8th okay then I give them my credit card to go ahead and recheck me for for the 8th again and this time the receipt come back showing that it was like $170 not only that I was charged 3 times!
Soggiorno di 1 notte a settembre 2023
Risposta di Dana P. , il giorno 10 set 2023
Dear Ms. Manley, First and foremost we are truly sorry about the confusion in regards to your reservation. Our desk clerk checked you in as a walk-in. In regards to the online reservation that was made through hotels.com, that money can be refunded to you once you contact them and explain what had happened. We allowed you a late check out at 12 PM. Housekeeping knocked on your door a little after 12 PM to see if you were checking out or staying another night. You decided to stay with us another night. The total amount that was charged to you by us including the tax (and the pet fee) was 168.68. We have only charged you twice for the 2 nights you stayed with us. Again, in regards to the night that you booked with hotels.com, you would have to contact them directly.Thank you for your stay with us. Dana P.Manager

2/10 Terribile

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
terrible!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Soggiorno di 1 notte a luglio 2023
Risposta di Dana P. , il giorno 4 lug 2023
Dear Guest,We are sorry for the “terrible” stay you had with us. We hope you can give us another try in providing a better stay.

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Would stay again
Room was decent, staff was friendly, conviently located. Didn’t like the Mexicans sitting outside blasting their music during the night.
Soggiorno di 1 notte a giugno 2023
Risposta di Dana P., il giorno 4 lug 2023
Thank you kindly for your overall review.

6/10 Soddisfacente

John

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 2 notti a maggio 2023
Risposta di Dana P. , il giorno 4 giu 2023
Thank you for your rating. We appreciated your stay with us.

4/10 Scarso

Elfa

No breakfast even though advertised on the website, on grounds, and Expedia.
Soggiorno di 1 notte a maggio 2023
Risposta di Dana , il giorno 26 mag 2023
Dear guest, We are truly sorry for the disappointing stay you had with us. We have noted your concerns and will be taken care immediately. We hope you can give us another opportunity.Dana P.guest relations

4/10 Scarso

Freemanb

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Shower head at about 5 ft., low water pressure,faucet in sink about to fall off, vent in bathroom disgusting,wall outlets did'nt work,light at bed was dim, no cover on remote so batteries kept falling out, carpets need a good cleaning. No breakfast anymore "because of covid".
Soggiorno di 1 notte a maggio 2023
Risposta di Dana P., il giorno 14 dic 2023
Dear Guest,We are truly sorry for the unfortunate stay you had with us. We have corrected the issues you stated.We hope you can give us another opportunity and providing better service.

2/10 Terribile

Zachary

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2023
Risposta di Dana P., il giorno 4 giu 2023
We are truly sorry for the unsatisfactory stay you have with u. Hope you can give us another opportunity and providing a better stay.

8/10 Buono

CK

Soggiorno di 2 notti ad aprile 2023
Risposta di Dana , il giorno 26 mag 2023
Thank you kindly for your rating.

6/10 Soddisfacente

Brian

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi
Next to busy highway. Door didn't seal tight so it was loud.
Soggiorno di 2 notti a marzo 2023
Risposta di Dana P., il giorno 7 mar 2023
Dear Guest,Thank you for your review. We appreciate your feedback.

6/10 Soddisfacente

Denise

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
Wifi very slow Place smelled like a skunk (suppose to be a smokefree room)
Soggiorno di 1 notte a marzo 2023
Risposta di Dana , il giorno 5 mar 2023
Dear guest,Thank you for choosing the Americas. Best value inn in West Monroe, Louisiana as your place to stay. and regards to the Wi-Fi. We will contact our provider to have this checked immediately. In Regards to the smell, we do have a local paper mill in town which causes that odor.Again, we appreciated your stay with us.Dana P.Manager

10/10 Eccellente

Thomas

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2023
Risposta di Dana , il giorno 5 mar 2023
Thank you Thomas for your kind rating.

10/10 Eccellente

Brandy

Risposta di Dana , il giorno 7 mar 2023
Thank you kindly for your rating.

2/10 Terribile

Chris

Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
No breakfast not safe no locks privacy concerns with holes in ceiling and plugs were concerning
Risposta di Dana , il giorno 7 gen 2023
Dear Chris,We are truly sorry for the unfortunate stay you had with us. We have relayed your concerns to the proper department to have everything checked out immediately. We hope you can give us another opportunity and providing better service.Safe travels!Dana P.Manager

8/10 Buono

Taylor

Mi è piaciuto: Personale e servizio
Soggiorno di 2 notti a dicembre 2022
Risposta di Dana P., il giorno 20 dic 2022
Thank you for your rating.

2/10 Terribile

Christina

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Room 133...no coffee pot, called desk and said she could t bring one but i could come get it, ac barely worked, the cover to ac was falling off, bathrrom floor dirty, holes in bathroom walls. But was cheap and great location. No breakfast or coffee in lobby as advertisemnet stated breakfast.
Soggiorno di 1 notte a dicembre 2022
Risposta di Dana P. , il giorno 11 dic 2022
Dear Christina,We are truly sorry for the disappointing stay you had with us. I have relayed the concerned about the coffee pot and the room to the housekeeping department. We are truly sorry she fell short on this. We will be collecting all issues stated. We hope you can give us another try and providing a better experience. Thank you

6/10 Soddisfacente

Erin

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Don't waste your money
The bed is very uncomfortable. The police were there knocking on my door looking for someone, not me.
Soggiorno di 1 notte a novembre 2022
Risposta di Dana P. , il giorno 11 nov 2022
Dear Guest,We are truly sorry for the unfortunate incident you experience. We are not sure why they were knocking on your door specifically but we are truly sorry about this. We hope you can give us another opportunity in providing better service.

6/10 Soddisfacente

Kristina

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi
Unsafe area. It was very hot and pool was closed. Centrally located.
Soggiorno di 3 notti a giugno 2022
Risposta di Dana P. , il giorno 21 lug 2022
Dear guest, Thank you for your review. In regards to the swimming pool, it was shut down due to Covid-19. Our location is right off I-20, directly opposite of Walmart. We are in a safe location surrounded by numerous eating facilities. We appreciated your stay with us. Thank you

6/10 Soddisfacente

Danny

It was what I expected. Budget
Soggiorno di 1 notte a maggio 2022
Risposta di Dana P. , il giorno 11 giu 2022
Thank you for your rating! I am glad it was to your expectations. We appreciate your stay with us.

2/10 Terribile

Chad

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
It is close to alot of resteraunts and stores. Old run down rooms and smells. Poor water pressure in the shower. No coffee or anything in the morning.
Soggiorno di 1 notte a maggio 2022
Risposta di Dana P. , il giorno 8 mag 2022
Dear Chad, We are truly sorry for the disappointing stay you had with us. I am glad that you like the location of our property. In regards to the water pressure we will have this checked out immediately. We do have in-room coffee for guests. We hope you can give us another try in providing a better experience.

8/10 Buono

Jennifer

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a marzo 2022
Risposta di Dana P., il giorno 31 mar 2022
Thank you for your kind rating!

10/10 Eccellente

Courtney

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2022
Risposta di Dana P, il giorno 3 mar 2022
thank you for your great rating!

10/10 Eccellente

Abby

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was great
Soggiorno di 2 notti a febbraio 2022
Risposta di Dana P, il giorno 3 mar 2022
Thank you for your wonderful review. We appreciate your kind comments.

6/10 Soddisfacente

Andreia

Soggiorno di 2 notti ad agosto 2021
Risposta di Dana P., il giorno 6 gen 2022
Thank you for your rating.

8/10 Buono

Michael

Viaggio con la famiglia
Soggiorno di 1 notte a dicembre 2021
Risposta di Dana P, il giorno 2 gen 2022
Thank you for your rating!

2/10 Terribile

Christie

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a luglio 2021
Risposta di Dana P, il giorno 2 gen 2022
Thank you for your rating!

2/10 Terribile

Adriana

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The pool IS NOT available. The pictures online are very misleading. I DID NOT have a remote
Soggiorno di 1 notte a luglio 2021
Risposta di Dana P., il giorno 14 lug 2021
Dear Adriana, We are truly sorry for the unsatisfactory stay you had with us. Due to COVID, our swimming pool was closed. In regards to the remote it was found in the night stand drawer. We hope you can give us another try and providing a better experience. Safe travels

2/10 Terribile

Viaggiatore verificato

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
This was the nastiest place ever ,loud thumping music half the night, dead bugs all in the room,dogs barking ,just plain ole nasty,NEVER RECOMMEND STAYING HERE
Soggiorno di 1 notte a luglio 2021
Risposta di Dana P. , il giorno 4 lug 2021
Dear guest, We are truly disheartened by the experience you had during your stay with. I have forwarded your comments to all of our departments to have this inspected immediately. In Regards to the noise our front desk team did notify the guest of this at the time of the incident. Again we are truly sorry for the disappointing stay you had with us and hope you can give us another try and providing a superior experience. Thank you.

2/10 Terribile

Carla F.

Non mi è piaciuto: Pulizia
dirty room
the room was very dirty and it smelled like marijuana looked nothing like the pictures on VRBO ended up not staying at the hotel checked in and then checked out!!! I would not recommend anyone stay here!
Soggiorno di 2 notti a maggio 2021

4/10 Scarso

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
I woke up to a roach crawling on me. Patrons nextdoor sitting outside room and smoking weed. I could smell it in my room. Totally did not feel safe. Definitely NEVER going back again.
Soggiorno di 1 notte a giugno 2021
Risposta di Dana P., il giorno 15 giu 2021
Dear guest, I am truly sorry for the disappointing stay you had with us. We have taken measures to correct the occurrences that happened. In regards to the guest sitting outside we have confronted him about this and truly sorry for his actions. Thank you for your review. Safe travels

2/10 Terribile

Raena

Viaggio di gruppo
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Go Elsewhere
Check in was fine, when i went to my room, the door was open and there were no towels. I didnt have time to stop at the front desk amd say anything due to a time crunch on needimg to get to a baseball game. I stopped at the front desk that night to ask for towels, the attendant asked me to come back in 30 or 45 minutes, it was close to midnight, because housekeeping wasnt there and she had to track towels down. I get to my room and there is a bag of towels tied on the knob. Pretty sure there were at least 2 drug deals going down out in the parking lot, people playing music really loud at about 12:30 am, right below our rooms.
Soggiorno di 1 notte a giugno 2021
Risposta di Dana P. , il giorno 13 giu 2021
Dear guest, Thank you for your review. In regards to the your door being open housekeeping was still working on the guest rooms upon your check in. Towels were put on your door because the front desk attendant had rented the room and the housekeeper did not want to bother you. If extra towels were requested the front desk clerk should have gotten you some but due to it being quite busy she might have gotten distracted and do apologize for that. In regards to the noise we do apologize about that as well as we had some workers staying at our hotel and truly sorry if they were being a nuisance. We hope you can give us another try in providing a better experience.

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Room was musty smelling and door did not seal well. Parking not easily accessible with drive thru right next to parking in rear. Pool not open for Memorial Day weekend,
Soggiorno di 1 notte a maggio 2021
Risposta di Dana P. , il giorno 31 mag 2021
Dear guest, Thank you for your candid comments. We have taken care of the smell and truly sorry you had to encounter this. In regards to the swimming pool, it has been closed due to COVID-19. Again, we are sorry for this.

2/10 Terribile

Rebecca

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Dirty skunk rooms
First the pictures on the website and reality do not match up. This place looked terrible. I asked for two non smoking rooms, one room smelled like a skunk and the other room was for smokers had a do not disturb sign on the door a The girl running the front desk told us just to knock on the door and see if anyone was in there. We turned our keys and left. I’m still waiting to here back from hotels.com if they will refund my money.
Soggiorno di 1 notte a maggio 2021
Risposta di Dana P. , il giorno 31 mag 2021
Dear Guest, First and foremost we are truly disheartened by the experience you had with us. We have taken care of the issues you came across immediately. Furthermore, we have spoken to her housekeeping department about this. Again, we are truly sorry for this and hope you can give us another try in providing a better experience. Safe travels

2/10 Terribile

William

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Don’t stay here
The room was smelly and hot. A non smoking room that smells like cigarettes is pretty pointless!
Soggiorno di 1 notte a maggio 2021
Risposta di Dana P., il giorno 18 mag 2021
Dear Guest, We are truly sorry foe the experience you had. We have corrected the issue you encountered. I hope you can give us another try in providing a better experience. Safe Travels

4/10 Scarso

Blanca

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2021
Risposta di Dana P. , il giorno 17 mag 2021
Dear Blanca, We are sorry for the disappointing stay you had with us. We hope you can give us another try in providing a better experience. Safe travels

2/10 Terribile

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
DIRTY AND SKETCHY
This was the most disgusting, dirty room I have ever walked into. First thing I noticed was something wet and sticky looking on the bed spread. I Immediately went and turned the keys in and left. Waste of money since I paid online and can't get a refund.
Soggiorno di 1 notte a maggio 2021
Risposta di Dana P. , il giorno 17 mag 2021
Dear Guest, First and for most I am so sorry you had an unsatisfactory experience. I am appalled about the experience you had. I shared your comments to my entire housekeeping staff. Again, I am truly sorry for this and hope you can give us another try and providing a better experience.

2/10 Terribile

Paige

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a maggio 2021
Risposta di Dana P., il giorno 31 mag 2021
Thank you for your rating! We hope you can give us another try in providing a more pleasant experience.

2/10 Terribile

Viaggiatore verificato

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Do not stay here!
The rooms were not clean at all! People partying all night and running around being loud.
Soggiorno di 3 notti ad aprile 2021
Risposta di Dana P., il giorno 21 apr 2021
Dear Guest, We are truly sorry about the noise situation that occurred during your stay with us. We have spoken to our front desk team to share this matter does not happen again. Thank you Dana P.

2/10 Terribile

Viaggiatore verificato

Viaggio di gruppo, Viaggio con famiglia e bambini piccoli, Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Anticipating a good day on this past sunday, we came to Monroe for a baptism of a terminally ill kid. The hotel from the get go, upon driving up, was in poor condition and upkeep on the outside to the inside of the hotel. I must say whoever used photoshop to show the so called beauty of this address did a really good job. The pictures really do it some good. Besides having to deal with constant drug activity, the straw that broke the camel's back was around 8 pm when all hell broke out with a parking lot fight. What we found out was that this hotel allowed over age adults bring 13 and 14 year old girls to the hotel to party. We know this for a fact because the young girls were located next to our room. There was vomit on the second floor where no one could walk without avoiding it. The family fight that broke out. Also being in law enforcement, the illegal constant drug activity....lets just say... this is not a family oriented place. You get what you pay for, when you are limited on hotels in the area because of occurring events. To finalize the check out receptionist was nice..but her father, grandmother or whoever it was that spoke with a tractemotomy was a 10/10 on rudeness when it came to the next morning for trying to check out and reporting what all happened the night before.
Soggiorno di 1 notte ad aprile 2021
Risposta di Dana P., il giorno 22 apr 2021
Dear guest, We are deeply sorry for the less than satisfactory stay you had with us. First and foremost we do not condone any drug activity at our hotel! If any such thing is happening at our hotel we immediately call law-enforcement. I wish you would have reported this to our front desk clerk immediately rather than upon check out. We would have reported this to the local police. In regards to the “rudeness” are and countered upon check out I am sorry for that and he should have not interfered when you were discussing the night with our desk clerk. I have reviewed all of your comments to our fundus staff and again we are truly sorry for the disappointing stay you had with us I hope you can give us another try and providing a better experience for you and your family. Safe Travels

8/10 Buono

Kimberly

Viaggio con la famiglia
Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2021
Risposta di Dana P., il giorno 20 apr 2021
Thank you for your nice rating!

2/10 Terribile

Viaggiatore verificato

Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Not fit for human occupancy. Gross nasty and awful.
Soggiorno di 1 notte ad aprile 2021
Risposta di Dana P., il giorno 18 apr 2021
Dear Guest, We are truly sorry for disappointing stay you had with us. Hope hope you can give us another try and providing a better experience. Safe Travels