8/10 Buono
JoAnn T., Darien
21 set 2025
Lovely home in great location, ocean breezes on a quiet pretty street. Some upscale touches like Minka ceiling fans that you would normally never see in a rental. Mostly clean and comfortable, sufficient towels, great bedding--those are the pluses, as well as nice personal care and sufficient cleaning products. However on the negative: management company and communication were about the worse we've had, as frequent VRBO renters, and I'd expect more from Vacasa. Small issues in the home could have been handled with the proper response--To start off, ice maker in the freezer doesn't work--not the end of the world if we had been told beforehand, to bring in some ice, but that never happened. No ice on the first night of vacation isn't a good start. After several texts by me plus DM's in VRBO site, all I kept getting was "No worries, this has been reported to our local team. We are still waiting for any update. However, rest assured that we will let you know once we get any information." That never happened--Bottom line is after 5 days there was still no response or help to our relatively simple problems/requests--information on the heating system and a couple non-operable lights and fans. There was no kind of instruction manual as is normally found in rentals, and we got NO ANSWERS after repeated requests. We thought that we had turned the heat completely off at the only thermostat we could find, but the entire trip felt like heat was coming from the vents.
JoAnn T.
Soggiorno di 5 notti a settembre 2025