Hotel vicino a Westgate Center - Manila

“I have read ads about Excelsior a while back but I felt it was too expensive considering its location. This time their price was reduced to a reasonable price so I booked. Other than the fact than parking is separated and there is no walkway to the hotel, all were excellent from well appointed rooms and beddings and very courteous staff.”

“The location was close to everything in the area”

“Love the staffs very respectful and easy to communicate. Near mall no worry about dining option. The breakfast included was yummy! ”

“They are good ”

“Made me pay for full stay even though I paid through App. Gave us a different room at a different property that was not convenient to shops and restaurants. Made us change rooms for last day. ”

“we where not able tk stay/ use our reservation because the room that we booked is not available when we got there. we where not refunded and we did not have a room. worst experience from expedia.”

“They used different address ”

“The hotel entrance is along a dark alley. Website show was untrue i had written to Expedia regarding my room had no wifi /nl cable TV / no Hot water / no chair / no Carboard / no hook to hang cloth both bedroom & bathroom /hallway light drop off pitch / room piwer socket missing no ve able to charge my device / ceilling light ni working / Shower comparment flooded with water /ni toilet paper. I booked 2 night but i checkout after one night slept. Totalling unceptable for any guess. I request...

“The security guard did not allow us to go inside because there is no unit number in our booking. We called the number in the booking receipt at least 10x but no answer. We sent a message but no reply as of now. Can I get a refund for my payment?”