Tutte le recensioni mostrate sono state scritte da ospiti che hanno effettivamente soggiornato nella struttura. Solo i viaggiatori che hanno prenotato un soggiorno con noi possono inviare una recensione. Verifichiamo le recensioni seguendo le nostre linee guida e le pubblichiamo tutte, positive e negative.Maggiori informazioniApertura in un’altra finestra
Valutazione di 10 - Eccellente. 829 su 1001 recensioni" "
10 - Eccellente
829
Valutazione di 8 - Buono. 122 su 1001 recensioni" "
8 - Buono
122
Valutazione di 6 - Soddisfacente. 27 su 1001 recensioni" "
6 - Soddisfacente
27
Valutazione di 4 - Scarso. 10 su 1001 recensioni" "
4 - Scarso
10
Valutazione di 2 - Terribile. 13 su 1001 recensioni" "
2 - Terribile
13
9,8/10
Pulizia
9,8/10
Personale e servizio
9,2/10
Servizi
9,6/10
Condizioni e dotazioni della struttura
9,4/10
Ecosostenibilità
Recensioni
6/10 Soddisfacente
Tanya
Viaggio con la famiglia
12 mag 2024
Mi è piaciuto: Pulizia e personale e servizio
Courteous staff.
Tanya
Soggiorno di 2 notti a maggio 2024
10/10 Eccellente
john
Viaggio di coppia
11 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The room was spacious and comfortable. There was a large walk-in shower in the bathroom.
john
Soggiorno di 1 notte a maggio 2024
8/10 Buono
Wendy
11 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Wendy
Soggiorno di 1 notte a maggio 2024
6/10 Soddisfacente
Robin
10 mag 2024
Mi è piaciuto: Pulizia
Okay hotel
Robin
Soggiorno di 1 notte a maggio 2024
Risposta di Hotel General Manager, il giorno 11 mag 2024
Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your honest review and are glad to hear that you did not encounter any major issues during your time with us.While we are pleased that you did not experience any significant problems, we regret that we did not exceed your expectations in any particular way. Providing exceptional service and accommodations is something we continually strive for, and we apologize if we fell short of achieving this during your stay.Your feedback is invaluable to us as it helps us identify areas for improvement, and we will use it to ensure that we are consistently delivering the best possible experience for our guests.We hope that despite this, you had a comfortable and enjoyable stay with us. Should your travels bring you back to the area, we would love the opportunity to provide you with an improved experience that truly exceeds your expectations.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.
10/10 Eccellente
Carly
Viaggio con la famiglia
9 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was Amazing and helpful during check in and check out. We reserved 2 rooms but needed a late check out for just one of them and they were very helpful and completely understanding. The rooms are very clean and super spacious. Will reserve again when we go back to the area.
Carly
Soggiorno di 1 notte a maggio 2024
Risposta di Hotel General Manager, il giorno 11 mag 2024
Thank you for taking the time to share your wonderful experience with us! We are thrilled to hear that our staff provided excellent service during your check-in and check-out process.Ensuring a seamless and accommodating experience for our guests is our top priority, and we are delighted that we could assist you with your late check-out request with understanding and efficiency. Your satisfaction is important to us, and we are grateful for your kind words.We are also pleased to hear that you found our rooms to be clean and well-appointed. Providing comfortable and inviting accommodations is something we take great pride in, and we are thrilled that we could exceed your expectations in this regard.It was truly our pleasure to have you as our guest, and we look forward to welcoming you back when you return to the area.Thank you for choosing to stay with us, and we can't wait to serve you again soon.
8/10 Buono
Michelle
Viaggio di coppia
8 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The room was clean, bathroom seemed updated, the bed was comfortable. The front desk staff was friendly. The breakfast was lacking. There were oatmeal packets, but no water in the dining area or a microwave to heat the oatmeal up. There was also dry cereal, but no milk.
Michelle
Soggiorno di 1 notte a maggio 2024
Risposta di Hotel General Manager, il giorno 11 mag 2024
Thank you for taking the time to share your feedback about your recent stay with us. We are pleased to hear that you found your room to be clean and comfortable, and that our front desk staff provided friendly service.We apologize for any inconvenience you experienced with the breakfast offerings. Ensuring a satisfying breakfast experience for our guests is important to us, and we regret that we fell short of expectations in this area during your stay. Your feedback regarding the lack of water and microwave for the oatmeal, as well as the absence of milk for the dry cereal, is valuable to us, and we will address these issues with our team to ensure they are promptly resolved.We appreciate your understanding and patience, and we hope that despite this, you were able to enjoy the other aspects of your stay with us. Should your travels bring you back to the area, we would love to have the opportunity to provide you with a more satisfying breakfast experience.Thank you for choosing to stay with us, and we hope to welcome you back for an improved stay in the future.
10/10 Eccellente
jerry
7 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean
jerry
Soggiorno di 2 notti a maggio 2024
Risposta di Hotel General Manager, il giorno 11 mag 2024
Thank you for taking the time to share your feedback about your recent stay at The Mulberry Hotel. We are thrilled to hear that you were particularly impressed with the cleanliness of our property and that you enjoyed your overall experience with us.Maintaining a clean and inviting environment is a top priority for us, and we are delighted that we could exceed your expectations in this regard. Your comfort and satisfaction are important to us, and we are grateful for your kind words.It was truly our pleasure to have you as our guest, and we are delighted that you had an enjoyable stay with us. Should your travels bring you back to the area, we would love to welcome you back for another wonderful experience.Thank you for choosing The Mulberry Hotel, and we look forward to serving you again in the future.
6/10 Soddisfacente
LeShawn
Viaggio di coppia
6 mag 2024
Mi è piaciuto: Servizi
Property was average with nice staff. Assigned ADA room 215 with low water pressure in shower which is my only comment of concern but no big deal as we made it through one night stay.
LeShawn
Soggiorno di 1 notte a maggio 2024
Risposta di Hotel General Manager, il giorno 11 mag 2024
Thank you for taking the time to share your feedback about your recent stay at our property. We appreciate your honest review and are pleased to hear that you found our staff to be nice.We apologize for any inconvenience you experienced with the water pressure in the shower during your stay. Ensuring our guests' comfort is important to us, and we regret that we fell short of expectations in this area. Your feedback is valuable to us, and we will address this issue with our maintenance team to ensure it is promptly resolved.We are glad to hear that despite this issue, you were able to make it through your one-night stay with us. We understand the importance of a comfortable and enjoyable stay, and we apologize for any inconvenience caused.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an improved experience in the future.
10/10 Eccellente
Carl
Viaggio con la famiglia
6 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Clean
Carl
Soggiorno di 1 notte a maggio 2024
Risposta di Hotel General Manager, il giorno 11 mag 2024
Thank you for taking the time to share your feedback about your recent stay at The Mulberry Hotel in Westlake, LA. We are delighted to hear that you were very impressed with the cleanliness of our property and that you enjoyed your stay with us.Maintaining a clean and welcoming environment is a top priority for us, and we are thrilled that we could exceed your expectations in this regard. Your comfort and satisfaction are important to us, and we are grateful for your kind words.It was truly our pleasure to have you as our guest, and we hope that your stay with us was comfortable and enjoyable. Should your travels bring you back to the area, we would love to welcome you back for another wonderful experience.Thank you for choosing The Mulberry Hotel, and we look forward to serving you again in the future.
10/10 Eccellente
Bri'yana
6 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Bri'yana
Soggiorno di 1 notte a maggio 2024
10/10 Eccellente
Melissa
Viaggio con la famiglia
5 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was super friendly and accommodating, very clean , quiet and felt safe area.
Melissa
Soggiorno di 1 notte a maggio 2024
Risposta di Hotel General Manager, il giorno 11 mag 2024
Thank you for taking the time to share your experience with us. We are thrilled to hear that you found our staff to be super friendly and accommodating, and that you enjoyed our clean, quiet, and safe environment.Ensuring the comfort and safety of our guests is our top priority, and we are delighted that we could provide you with a pleasant and secure stay. Your kind words about our staff are greatly appreciated, and we will be sure to pass along your compliments to our team.It was a pleasure to have you as our guest, and we hope that you had a memorable stay with us. Should your travels bring you back to the area, we would love to welcome you back for another wonderful experience.Thank you for choosing to stay with us, and we look forward to serving you again in the future.
10/10 Eccellente
Arthur
5 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The Mulberry Hotel is my new GO TO hotel.
Arthur
Soggiorno di 1 notte a maggio 2024
Risposta di Hotel General Manager, il giorno 11 mag 2024
Thank you for your glowing review! We are absolutely thrilled to hear that The Mulberry Hotel has become your new go-to destination for accommodation.Your loyalty means the world to us, and we are honored to have earned your trust and preference. We are committed to consistently providing exceptional service, comfortable accommodations, and memorable experiences for all our guests.It was a pleasure to have you stay with us, and we look forward to welcoming you back time and time again. If there is anything we can do to make your future stays even more enjoyable, please do not hesitate to let us know what you require when you next arrive to check in.Thank you for choosing The Mulberry Hotel, and we can't wait to serve you again soon.
10/10 Eccellente
Gerald
Viaggio con la famiglia
4 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We were surprised at the cleanliness and professionalism of the staff.
Gerald
Soggiorno di 1 notte a maggio 2024
Risposta di Hotel General Manager, il giorno 11 mag 2024
Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you were pleasantly surprised by the cleanliness and professionalism of our staff.Maintaining a high standard of cleanliness and providing exceptional service are top priorities for us, and we are thrilled that we could exceed your expectations in these areas. Our team takes great pride in ensuring that our hotel is well-maintained and that every guest receives the attention and care they deserve.As an independent hotel, we strive to stand out by delivering a unique and memorable experience for our guests, and we are delighted that you recognized our efforts. Your kind words about our management are greatly appreciated, and we will be sure to share your feedback with our team.It was a pleasure to have you as our guest, and we hope that your stay with us was comfortable and enjoyable. Should your travels bring you back to the area, we would love to welcome you back for another wonderful experience.Thank you for choosing to stay with us, and we look forward to serving you again in the future.
10/10 Eccellente
Darrell
Viaggio di lavoro, Viaggio con la famiglia
30 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent
Darrell
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel General Manager, il giorno 11 mag 2024
Thank you so much for taking the time to leave such a wonderful review of your experience at The Mulberry Hotel in Westlake, LA! We are absolutely thrilled to hear that you enjoyed everything about your stay with us and that we could provide you with a memorable experience.Your generous rating of 5 stars means the world to us and serves as motivation for our team to continue delivering exceptional service and accommodations to our guests. We are delighted that you found our hotel beautiful and that we could exceed your expectations in every aspect of your visit.It was truly our pleasure to have you as our guest, and we hope that your time with us left you with fond memories of your stay in Westlake. Should your travels bring you back to the area, we would be honored to welcome you back for another fantastic experience.Thank you for choosing The Mulberry Hotel, and we look forward to serving you again in the future.
6/10 Soddisfacente
Sonya
Viaggio di lavoro
29 apr 2024
Non mi è piaciuto: Condizioni e dotazioni della struttura
The facility is not bad for the price. On this particular visit the Wi-Fi was down which meant no TV either. The bedding in my room was dingy and in one bed there was someone’s hair as well as sheets that looked like they may not have been changed. Other than this it appeared reasonably clean. For a quick stay it’s OK. It’s convenient to I-10 and you can’t beat the price. I’ve stayed there the past couple of years, and wouldn’t absolutely rule out staying again; but after my last two visits I’ve decided I will probably look elsewhere the next time I visit.
Sonya
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel General Manager, il giorno 11 mag 2024
Thank you for taking the time to share your feedback following your recent stay with us. We sincerely apologize for the inconveniences you experienced during your visit.It is disappointing to learn that the Wi-Fi was down during your stay, resulting in the inability to access television services. We understand the importance of staying connected, and we regret any frustration this may have caused. Please know that we are actively addressing this issue to ensure that our guests have uninterrupted access to Wi-Fi in the future.Furthermore, we apologize for the cleanliness issues you encountered with the bedding in your room. Providing clean and comfortable accommodations is a top priority for us, and we are disheartened to hear that we fell short of your expectations in this regard. We have shared your comments with our housekeeping team to ensure that proper measures are taken to uphold our high standards of cleanliness throughout our property.We appreciate your loyalty as a returning guest and understand your disappointment with the recent experiences. Your feedback is invaluable to us as it helps us identify areas for improvement. We sincerely hope that you will reconsider and give us another opportunity to exceed your expectations during your future visits to the area.Thank you for choosing to stay with us, and we hope to have the chance to welcome you back for a much-improved stay.
8/10 Buono
Jeff
29 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Jeff
Soggiorno di 1 notte ad aprile 2024
10/10 Eccellente
Luke
Viaggio con la famiglia
29 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room was as described and staff was great. They made sure to update they were currently without TV or Internet due to a traffic accident. Staff however used their personal phones as a hotspot to be able to check in the guess
Luke
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel General Manager, il giorno 30 apr 2024
Thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that your room met your expectations and that our staff provided great service during your stay.We apologize for any inconvenience caused by the lack of TV or internet due to a traffic accident. Our team always strives to provide the best service possible, and we're glad to hear that they went above and beyond to ensure that you were taken care of, even using their personal phones as hotspots to assist you.Your understanding is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.
10/10 Eccellente
Terri
Viaggio con la famiglia
27 apr 2024
Parking lot was large and spacious
Terri
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel General Manager, il giorno 30 apr 2024
Thank you for choosing to stay at The Mulberry Hotel and for sharing your feedback with us. We're thrilled to hear that you had a fantastic overall visit with us.We're pleased that you found our parking lot to be large and spacious. Providing convenient amenities like ample parking is important to us, and we're glad it contributed positively to your stay.Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future.
10/10 Eccellente
Joey
26 apr 2024
Joey
Soggiorno di 1 notte ad aprile 2024
10/10 Eccellente
Hal
Viaggio di coppia
25 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Had to help the toilet fill after flushing, Needs attention,
Hal
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel General Manager, il giorno 30 apr 2024
Thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that you had an excellent overall experience during your stay.We apologize for the inconvenience you experienced with the toilet in your room. Your feedback is important to us, and we will address this issue promptly to ensure that necessary improvements are made to enhance the overall guest experience.We appreciate your understanding and hope to have the opportunity to welcome you back for another enjoyable stay in the future.
4/10 Scarso
Michelle
23 apr 2024
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
I am increasingly disappointed in this property. I’ve been staying here since 2018. Never had issues until the property was sold. The shower floor was stained with dirt. There are cleaners that will remove the stains! The bed looked like someone had been sitting on it and the maid left her key in the room. The toilet had mold in it! It just wasn’t clean. I’d have found another hotel but I didn’t have time. Needless to say, I won’t stay there again.
Michelle
Soggiorno di 2 notti ad aprile 2024
Risposta di Hotel General Manager, il giorno 30 apr 2024
Thank you for taking the time to share your feedback with us. We're deeply sorry to hear about your disappointing experience during your recent stay at our property.Please accept our sincere apologies for the cleanliness issues you encountered in your room. Providing a clean and comfortable environment for our guests is our top priority, and it's disheartening to learn that we fell short of meeting this expectation during your visit. Rest assured, we take your feedback seriously, and we will address these issues with our housekeeping team to ensure that necessary improvements are made.We understand your decision not to stay with us again, but we truly hope to have the opportunity to regain your trust in the future.Once again, please accept our apologies for the inconvenience caused, and thank you for bringing these matters to our attention.
10/10 Eccellente
Delfina
21 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Overall great service. Glad there was an extra blanket.
Delfina
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel General Manager, il giorno 30 apr 2024
Thank you for choosing to stay with us and for sharing your feedback. We're delighted to hear that you received great service during your stay and that you found the availability of an extra blanket to be helpful.Providing excellent service and ensuring our guests' comfort are our top priorities, and we're thrilled that we succeeded in making your stay enjoyable.We appreciate your kind words and hope to have the pleasure of welcoming you back for another great stay in the future.
8/10 Buono
Hal
20 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Bed was a little hard for us. Everything else was good
Hal
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel General Manager, il giorno 30 apr 2024
Thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that you had a good overall experience during your stay.We apologize for any discomfort you experienced with the firmness of the bed. Your comfort is important to us, and we appreciate your feedback. Please know that we will take your comments into consideration as we strive to improve our accommodations for our guests.We're pleased that everything else met your expectations, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.
6/10 Soddisfacente
Robert
Viaggio di coppia
19 apr 2024
Mi è piaciuto: Personale e servizio
Tres ordinaire pas de bruit
Robert
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel General Manager, il giorno 30 apr 2024
Nous vous remercions d'avoir partagé votre expérience avec nous. Nous sommes ravis d'apprendre que vous avez trouvé votre séjour paisible et sans bruit.Nous sommes toujours là pour vous aider à passer un séjour agréable.Nous espérons avoir le plaisir de vous accueillir à nouveau bientôt.
8/10 Buono
Robert, ERMONT
Viaggio di coppia
17 apr 2024
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Petit déjeuner très basique !
Cabines de douche originales
Robert
Soggiorno di 2 notti ad aprile 2024
Risposta di Hotel General Manager, il giorno 30 apr 2024
Nous vous remercions d'avoir choisi de séjourner chez nous et d'avoir pris le temps de partager vos commentaires. Nous sommes ravis d'apprendre que vous avez apprécié nos cabines de douche originales.Cependant, nous sommes désolés d'apprendre que notre petit-déjeuner n'a pas répondu à vos attentes. Vos commentaires sont précieux pour nous, et nous les prendrons en compte dans nos efforts pour améliorer notre offre de petit-déjeuner afin de mieux répondre aux besoins de nos clients.Nous vous remercions pour vos commentaires et espérons avoir le plaisir de vous accueillir à nouveau pour un séjour plus satisfaisant dans le futur.
8/10 Buono
alice
Viaggio con la famiglia
14 apr 2024
Great location, ice machine on second floor. Not many tables in breakfast area. Breakfast good. Showers smallish. Very clean, beds comfy. Overall ok
alice
Soggiorno di 2 notti ad aprile 2024
Risposta di Hotel General Manager, il giorno 30 apr 2024
Thank you for choosing to stay with us and for sharing your feedback. We're pleased to hear that you found our location convenient and that you enjoyed the breakfast offerings.We appreciate your comments regarding the ice machine and breakfast area, and we will take them into consideration as we strive to improve our services and amenities for our guests.We're glad that you found the rooms clean and the beds comfortable. Providing a comfortable and clean environment is important to us, and we're pleased to hear that we met your expectations in this regard.Thank you for your valuable feedback, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.
10/10 Eccellente
Ashley
13 apr 2024
Ashley
Soggiorno di 1 notte ad aprile 2024
10/10 Eccellente
Anita
12 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Anita
Soggiorno di 1 notte ad aprile 2024
10/10 Eccellente
Jerry
11 apr 2024
Quiet area. Well kept hotel
Jerry
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel General Manager, il giorno 14 apr 2024
Thank you for choosing The Mulberry Hotel for your stay in Westlake, LA, and for taking the time to share your feedback with us. We are thrilled to learn that you had an excellent experience and found our hotel to be well-kept in a quiet area.Maintaining a serene atmosphere and ensuring our property is well-kept are top priorities for us, and we are delighted that we could provide you with a comfortable and enjoyable stay.Your perfect rating of 5/5 means a lot to us, and we truly appreciate your support. Should your travels bring you back to the area, we would be honored to welcome you back to The Mulberry Hotel for another outstanding stay.
10/10 Eccellente
Paul
10 apr 2024
Nice hotel about a block off the main drag. Less noise. The hotel is set up nicely.
Paul
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel General Manager, il giorno 14 apr 2024
Thank you for choosing to stay at our hotel and for sharing your feedback with us. We are pleased to hear that you enjoyed your stay and found our location to be convenient, yet peaceful.We understand the importance of providing a comfortable and tranquil environment for our guests, and we are glad that you appreciated the reduced noise level despite being close to the main area. Additionally, we are delighted to hear that you found our independent hotel to be well-designed.Your feedback is greatly appreciated, and we hope to have the opportunity to welcome you back for another satisfactory stay in the future.
8/10 Buono
Michael
Viaggio con la famiglia
10 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I would come back
Michael
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel General Manager, il giorno 14 apr 2024
Thank you for choosing The Mulberry Hotel for your recent stay in Westlake, LA, and for taking the time to share your feedback with us. We are delighted to hear that you had a pleasant experience during your time at our property.Your intention to return is the highest compliment we could receive, and we sincerely appreciate your kind words. We are committed to consistently providing exceptional service and comfortable accommodations to all our guests, and we are thrilled that we met your expectations.Should your travels bring you back to the area, we would be honored to welcome you back to The Mulberry Hotel for another enjoyable stay. Do be sure to let our staff know what we can do to ensure that we earn a full 5-star rating from you following your next visit.
10/10 Eccellente
Manuel
7 apr 2024
Mi è piaciuto: Pulizia
Manuel
Soggiorno di 2 notti ad aprile 2024
8/10 Buono
MICHAEL
7 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Quiet
MICHAEL
Soggiorno di 2 notti ad aprile 2024
Risposta di Hotel General Manager, il giorno 14 apr 2024
Thank you for choosing to stay at our hotel and for sharing your feedback with us. We are pleased to hear that you had a positive overall experience during your time with us and that you found our hotel to be quiet.We are always striving to provide a five-star experience for our guests, and your feedback helps us to continually improve. If there are any specific areas where we can enhance your experience and earn that extra star, please do not hesitate to let us know what you require when you arrive for your next visit.We appreciate your support and hope to have the opportunity to welcome you back for another enjoyable stay in the future.
10/10 Eccellente
Sara
5 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very well maintained
Sara
Soggiorno di 2 notti a marzo 2024
Risposta di Hotel General Manager, il giorno 14 apr 2024
Thank you for choosing to stay at The Mulberry Hotel in Westlake, LA, and for taking the time to share your feedback with us. We are thrilled to hear that you found our hotel to be very well maintained and that you had a positive experience during your stay.Your recommendation means a great deal to us, and we sincerely appreciate your kind words. Providing a comfortable and enjoyable stay for our guests is our top priority, and we are delighted that we were able to meet your expectations.Should your travels bring you back to the area, we would be honored to welcome you back to The Mulberry Hotel for another exceptional stay.
10/10 Eccellente
Dawson
5 apr 2024
Dawson
Soggiorno di 1 notte a marzo 2024
8/10 Buono
Geoffrey, San Antonio
Viaggio di coppia
4 apr 2024
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi
Not too bad.
Geoffrey
Soggiorno di 2 notti a febbraio 2024
Risposta di Hotel General Manager, il giorno 14 apr 2024
Thank you for choosing to stay at The Mulberry Hotel in Westlake, LA, and for sharing your feedback with us. We are pleased to hear that you had a good overall experience during your time with us.While we are glad to hear that you enjoyed your stay, we are always striving to provide a five-star experience for our guests. If there are any specific areas where we can improve to better meet your expectations in the future, please do not hesitate to let us know what you require when you next arrive to check in. Your input is invaluable to us as we continuously strive to enhance the guest experience.We appreciate your support and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.
10/10 Eccellente
Matthew
Viaggio con la famiglia
3 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Was super nice and clean plus staff were great 10/10
Matthew
Soggiorno di 3 notti a gennaio 2024
Risposta di Hotel General Manager, il giorno 14 apr 2024
Thank you for your recent stay at our hotel and for sharing your feedback with us. We are thrilled to hear that you had a superb experience during your time with us and that you found our property to be exceptionally clean.Ensuring a high standard of cleanliness is one of our top priorities, and we are delighted that our efforts contributed to your overall satisfaction. Additionally, we greatly appreciate your kind words regarding our staff. Providing excellent service is something we take pride in, and we are pleased to hear that our team members exceeded your expectations.Your five-star rating means the world to us, and we are grateful for your support. We look forward to welcoming you back to our hotel in the future for another outstanding stay.
10/10 Eccellente
Shannon
Viaggio di coppia
3 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The room was very clean and the lady at the front desk was very welcoming and friendly. The property was quiet.
Shannon
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel General Manager, il giorno 14 apr 2024
Thank you for choosing to stay at our hotel and for taking the time to share your experience with us. We are thrilled to hear that you found your room to be very clean and that our front desk staff provided you with a warm and friendly welcome.Creating a clean and welcoming environment for our guests is a top priority for us, and we are delighted that our efforts were reflected in your stay. Additionally, we are pleased to hear that you found our property to be quiet, allowing you to relax and unwind during your time with us.Your kind words regarding our staff and accommodations mean a great deal to us, and we will be sure to pass along your compliments to the team. We look forward to the opportunity to welcome you back to our hotel in the future for another enjoyable stay.
10/10 Eccellente
Dianna
31 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff is very friendly. This hotel vey clean and highly recommended.
Dianna
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel General Manager, il giorno 14 apr 2024
Thank you for your recent stay at The Mulberry Hotel and for sharing your positive experience with us. We are delighted to hear that you found our staff to be friendly and that our hotel met your cleanliness expectations.Maintaining a high standard of cleanliness is a top priority for us, and we are pleased to know that our efforts were noticed and appreciated by you. Your recommendation means a lot to us, and we are grateful for your kind words.We hope to have the opportunity to welcome you back to The Mulberry Hotel in the near future for another enjoyable stay.
10/10 Eccellente
James, Kingwood
Viaggio di coppia
31 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We came for a culinary weekend in Lake Charles as well as visiting the casinos. This property was perfectly situated for easy access to all our destinations and just far enough away to give a restful retreat from the hustle and bustle! Very well kept, newer decor and nice staff!
James
Soggiorno di 2 notti a marzo 2024
Risposta di Hotel General Manager, il giorno 14 apr 2024
Thank you for choosing to stay with us during your recent culinary weekend in Lake Charles. We greatly appreciate you taking the time to share your experience with the online community.We're thrilled to hear that our property's convenient location provided easy access to your desired destinations while also offering a peaceful respite from the city's hustle and bustle. Our team takes great pride in maintaining a well-kept environment and ensuring that our décor reflects modern comforts for our guests to enjoy.Your kind words regarding our staff are truly appreciated. Providing exceptional service is at the core of what we do, and we're delighted that our team members were able to enhance your stay with their attentiveness and hospitality.Once again, thank you for your feedback, and we look forward to welcoming you back for another enjoyable stay whenever your travels bring you to Lake Charles.
8/10 Buono
Ashli
Viaggio con la famiglia
30 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean
Ashli
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel General Manager, il giorno 14 apr 2024
Thank you for sharing your feedback with us. We're delighted to hear that you found The Mulberry Hotel in Westlake, LA to be exceptionally clean and that you enjoyed your stay with us!Ensuring a clean and comfortable environment for our guests is our top priority, and we're thrilled that we succeeded in providing that for you.Your satisfaction means a lot to us, and we truly appreciate your kind words. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know what you require when you next arrive to check in.We look forward to welcoming you back for another great stay in the future.
10/10 Eccellente
Donald
29 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excellent value.
Donald
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel General Manager, il giorno 30 mar 2024
Thank you for your wonderful feedback! We are thrilled to hear that you received excellent value during your stay at The Mulberry Hotel in Westlake, LA.Providing exceptional value to our guests is a top priority for us, and we're delighted that you found our hotel to be well-run and enjoyable. Your satisfaction is our ultimate goal, and we're pleased that we met your expectations during your time with us.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable experience in the future!
10/10 Eccellente
Chelle
29 mar 2024
Chelle
Soggiorno di 1 notte a marzo 2024
10/10 Eccellente
Cherlyn
27 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff was very attentive
Cherlyn
Soggiorno di 2 notti a marzo 2024
Risposta di Hotel General Manager, il giorno 30 mar 2024
Thank you for your glowing review! We are delighted to hear that you had a wonderful experience at The Mulberry Hotel in Westlake, LA.Providing attentive service to our guests is a top priority for us, and we're thrilled that our staff exceeded your expectations. Your kind words will be shared with our team as encouragement to continue delivering exceptional service to all our guests.We're also pleased to know that you were comprehensively pleased with your visit. Ensuring our guests' satisfaction and comfort is important to us, and we're delighted that we met your expectations in this regard.Thank you for choosing to stay with us and for awarding us with 5 stars. We greatly appreciate your recommendation, and we look forward to welcoming you back for another outstanding experience in the future!
10/10 Eccellente
Joshua
Viaggio con la famiglia
25 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi
Amazing property. Newly renovated and the rooms are great! Staff was very nice and helpful.
Joshua
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel General Manager, il giorno 30 mar 2024
Thank you for your fantastic review of The Mulberry Hotel in Westlake, LA! We're thrilled to hear that you had an amazing experience at our property.We take pride in our newly renovated rooms, and we're delighted that you found them to be great. Providing comfortable and modern accommodations is important to us, and we're pleased that our efforts were appreciated.We're also glad to hear that our staff provided you with excellent service. Ensuring our guests feel welcome and supported throughout their stay is a top priority for us, and we're pleased that our team members were able to assist you effectively.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another outstanding experience in the future!
10/10 Eccellente
Julio
24 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
As soon as we entered the hotel we were welcomed by Betty which was VERY nice and very informative which means alot to my wife and I. The room was fantastic and very clean as soon as we entered the room. Breakfast buffet in the morning was delicious and mornign crew were also VERY nice and welcoming. This is was our 2nd stay and most definitely recommend this place and stay the night again in the near future!
Julio
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel General Manager, il giorno 30 mar 2024
Thank you for your wonderful review! We are thrilled to hear that Betty provided you with a warm welcome and helpful information upon your arrival. Providing excellent customer service is a top priority for us, and we're glad that Betty's hospitality made a positive impression on you and your wife.We're delighted to know that you found your room to be fantastic and very clean. Ensuring our guests' comfort and satisfaction is important to us, and we're pleased that we met your expectations in this regard.It's fantastic to hear that you enjoyed our complimentary breakfast buffet and that our morning staff also provided you with exceptional service. We will be sure to pass along your kind words to our team members.Thank you for choosing to stay with us for the second time, and we greatly appreciate your recommendation. We look forward to welcoming you back for another enjoyable stay in the near future!
10/10 Eccellente
ryan, San Marcos
24 mar 2024
ryan
Soggiorno di 1 notte a marzo 2024
8/10 Buono
Jesus
Viaggio di coppia
21 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The Mulberry Hotel was nice. It looked pretty and was clean. The staff was friendly. The only inconvenient thing was that there was not a person at the front desk. Other than that, I would recommend staying here. The price was right.
Jesus
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel General Manager, il giorno 30 mar 2024
Thank you for sharing your feedback with us. We are pleased to hear that you had a nice stay at The Mulberry Hotel and that you found our property to be a great value, along with being well-appointed and comfortable.We appreciate your kind words about our hospitable staff, and we apologize for any inconvenience caused by the absence of a person at the front desk at one point during your stay. Rest assured, we will review our staffing procedures to ensure that there is always someone available to assist our guests promptly.Thank you for recommending our hotel, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.
10/10 Eccellente
Abby
Viaggio di coppia
19 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved the staff, answered all my questions and was very helpful with directing me on where things were on the property. Rooms were very clean and comfy.
Abby
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel General Manager, il giorno 30 mar 2024
Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you had a wonderful stay at our property and that our staff exceeded your expectations with their helpfulness and friendliness.Providing excellent service to our guests is our top priority, and we're delighted to know that our staff answered all your questions and provided helpful directions during your stay. Your kind words will be shared with our team as encouragement to continue delivering exceptional service to all our guests.We're also pleased to hear that you found our rooms to be clean and comfortable. Ensuring a comfortable and relaxing environment for our guests is important to us, and we're glad that we met your expectations in this regard.Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future.
10/10 Eccellente
Tamara
Viaggio con la famiglia
17 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This was such a nice change finding a hotel that isn’t gauging its customers and employees who are actually working and doing their job I thought I stepped back in time on a good way Highly recommend
Tamara
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel General Manager, il giorno 17 mar 2024
Thank you for taking the time to share your experience at our hotel. We are delighted to hear that you found your stay to be a pleasant change and that you appreciated our commitment to fair pricing and excellent service.Ensuring our guests' satisfaction is our utmost priority, and we are thrilled that we were able to meet your expectations. Your recommendation means a lot to us, and we truly appreciate your kind words.We look forward to welcoming you back on your next visit to the Westlake, LA area!