Vacanze Whitchurch

Caution advised. This accommodation is in a converted house in a housing estate. At best, I would say it is used as a halfway house. It felt like staying in dirty student housing. The absolutely overwhelmed stench hits you as soon as you open the door. There are multiple automatic air fresheners to try and mask it but it smells like something is decomposing. You can smell it in the bedroom too. It’s revolting. The bedroom is extremely basic. The bedding and floors seemed clean but the walls, mirror and furniture were very marked. The door did not have an adequate lock. There was no central heating. I messaged about this and got a quick reply. I was told to use the small fan heater. It was frosty outside so it took a long time for the room to warm up. The shared bathroom was revolting. It was badly installed, dirty, mouldy, full of used towels and other residents stuff, again making it feel like you were in someone else’s student flat rather than in commercial accommodation. I only went into the kitchen to fill a water bottle. It was smelly and unclean. There were dirty dishes in the sink, laundry everywhere and the surfaces were covered food. I fully understand that this is cheap accommodation. I booked it just to have somewhere to sleep while my daughter and I went to a concert. Although the surrounding area isn’t nice, it is 10 minutes from the stadium. However, I paid less to stay in a youth hostel 2 weeks earlier and that was spotless with good amenities.

Staff were friendly. Building works going on, so not as clean as usual in main hall way. The stairs are wooden, so it was noisy at night when other visitors came in. The doors do not close softly, so this was noisy until midnight. Free parking with plenty of spaces available was very helpful, as parking in the area is residential. Room was compact (as advised in advert) but limited hanging space. Tea, coffee, milk and loo paper not replenished daily. Fridge was at ground level and hard to open at base of bed. TV did not work. Radiator heating could not be turned down, or off, so room very hot requiring window left open (so noise pollution as near to student accommodation) Bathroom tap kept coming off. The bathroom needs a new towel radiator or hanging rail that is off the ground for the large towels - these had to be hung over the shower and there was no hanging hook in the bathroom for clothing, only a windowsill. Though the window was frosted, it did need a blind for privacy as the room is overlooked and visible when light on at night. Hoping this constructive feedback helps the hotel to improve the room.

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