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Recensioni per Sandals Royal Curacao - All Inclusive Couples Only

4.5 out of 5
Sandals Royal Curacao - All Inclusive Couples Only
Santa Barbara Plantation, Porta Blancu, Willemstad

Recensioni

7,8

Buono

Valutazione di 10 - Eccellente. 10 su 24 recensioni" "
Valutazione di 8 - Buono. 6 su 24 recensioni" "
Valutazione di 6 - Soddisfacente. 3 su 24 recensioni" "
Valutazione di 4 - Scarso. 4 su 24 recensioni" "
Valutazione di 2 - Terribile. 1 su 24 recensioni" "

9,2/10

Pulizia

8,4/10

Personale e servizio

7,4/10

Servizi

9,0/10

Condizioni e dotazioni della struttura

8,2/10

Ecosostenibilità

Recensioni

2/10 Terribile

Joseph

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
We started our sandals journey at Antigua and Greneda. This one was so bad I think I’ll cancel my sandals membership, food was aweful, entertainment was lacking, really only 4 dinner restaurants and two required reservations so we couldn’t even eat at the place my wanted to for her birthday. Pool is pretty solid, staff is generally pretty helpful and nice but not someplace I would recommend or would return to.
Soggiorno di 4 notti a maggio 2024
Risposta di sara, il giorno 8 mag 2024
Our deepest and most sincere apologies for your experience during your stay. We at Sandals strive to create the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards

10/10 Eccellente

ALAN

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was total excellent the food the scenery the comfort everything was right where it supposed to be five stars. I would love to go back there soon my wife loved it.
Soggiorno di 3 notti ad aprile 2024
Risposta di HP, il giorno 21 apr 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Buono

Kristin

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
This property was amazing! You can’t beat the views and amenities! However, the service is another story. While some of the staff was AMAZING a majority of the staff came off as cold and didn’t seem to care about the guests at all. We never got our bags delivered to our room upon checkin. We had to go look for them and they were literally sitting on a sidewalk unattended outside the resort. Club sandals staff seemed liked they didn’t know a lot of information about the resort and again didn’t come off as helpful and that we were bothering them. Food was really good! We especially loved Aolos! The chef Tyler was amazing and we loved Jasper! Zuka was our least favorite. Food was dry and didn’t have great flavor. Overall though we would recommend this resort and return!
Soggiorno di 4 notti a marzo 2024
Risposta di HP, il giorno 13 mar 2024
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

10/10 Eccellente

Mark

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
A great place with excellent service
Soggiorno di 7 notti a dicembre 2023
Risposta di HP, il giorno 12 gen 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Buono

CHRISTINE

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 7 notti a dicembre 2023
Risposta di HP, il giorno 9 gen 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Buono

Michael

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a novembre 2023
Risposta di HP, il giorno 4 dic 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 Soddisfacente

Jacinda, Dubuque

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The people at this property were great, food was great. I hate that Sandals says it's 'all inclusive'. I have never had an all inclusive experience here, things are extra like evening catamaran cruises. We booked one for $100 each and I ended up with food poisoning so was sick couldn't go and they wouldn't reimburse it. Beach was non-existent basically at this hotel. They also say all top shelf liquor but it's not they give you the bottom shelf stuff all the time, you have to watch them and ask for top shelf. The beer has an extreme after taste and is always warm. I'd stay at a couples resort ANY DAY over Sandals. This was our 3rd Sandals stay, we've been to Jamaica, Bahama's and then here. None have impressed me. I'd say the Jamaica one was probably the best.
Soggiorno di 7 notti a novembre 2023
Risposta di sara, il giorno 14 nov 2023
Our deepest and most sincere apologies for your experience during your stay. We at Sandals strive to create the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards

10/10 Eccellente

Quantona

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was perfect for our trip. We got married on the resort and everything was more than perfect. The resort truly cater to everyone.
Soggiorno di 4 notti a ottobre 2023
Risposta di HP, il giorno 3 nov 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Buono

Joel

Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 4 notti a ottobre 2023
Risposta di HP, il giorno 9 nov 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Eccellente

Miguel

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We like so much, the facilites are amazing, the kindnes of personal, the rooms, the restaurants, the food, the pools, the gardens, the premium liquors, all was 10/10
Soggiorno di 4 notti a settembre 2023
Risposta di HP, il giorno 19 set 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Eccellente

Monika Monteiro

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everyone apart of the entertainment group was nothing but amazing!! They strived each and every day to accommodate everyone and make sure we was having a good time!! I’ll definitely be back.
Soggiorno di 4 notti ad agosto 2023
Risposta di HP, il giorno 30 ago 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Eccellente

Gary

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff is very attentive from the minute you arrive at the airport until you are dropped off at the airport on your way home. Room service, entertainment dining and customer service are all excellent. Will be returning.
Soggiorno di 7 notti ad agosto 2023
Risposta di HP, il giorno 30 ago 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Buono

Melanie Adams

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 6 notti ad agosto 2023
Risposta di HP, il giorno 30 ago 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 Soddisfacente

Richard

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The reason for 3 stars the bed was very uncomfortable hard woke up sore for 3 days until they changed my bedding.
Soggiorno di 5 notti ad agosto 2023
Risposta di HP, il giorno 30 ago 2023
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

10/10 Eccellente

Leonardo

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Sandals é espetacular
Incrivel. Lugar espetacular. Atendimento muito bom de toda equipe do hotel, super gentis e atenciosos. Comidas deliciosas. Restaurantes de alta qualidade. Passeios e atividades nauticas excelentes.
Soggiorno di 3 notti ad agosto 2023
Risposta di HP, il giorno 16 ago 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Comfort della camera
Not worth the daily rate.
Some staff were not interested in the Sandals customer experience. Some staff were rude. The air conditioning in the bedroom was faulty and our clothes, bedlinen and the floor was constantly wet or damp. The maintenance came several times but the problem was not resolved.
Soggiorno di 6 notti a luglio 2023
Risposta di HP, il giorno 31 lug 2023
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

10/10 Eccellente

Dirk

Soggiorno di 7 notti a luglio 2023
Risposta di HP, il giorno 31 lug 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Eccellente

mark

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Amazing place
Soggiorno di 6 notti a ottobre 2022
Risposta di Hugo Perez, il giorno 18 ott 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.Best regards

4/10 Scarso

Tina, pittsburgh

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
Food was ok. The main pool was not open. Alcohol- bottom shelf options Resort location is far away (an hour car ride) from all the other attractions on the island. Tennis courts are not open The included snorkel trip was a disappointment. There are aren’t any other activities or tours that are included. Not enough umbrellas, you have to fight for one. Check in process was useless. Mosquitos everywhere Anything besides food and drinks, is only included if you have the “butler” service. I would not recommend this resort especially when you are paying around $850 per night.
Soggiorno di 4 notti a ottobre 2022
Risposta di Hugo Perez, il giorno 12 ott 2022
Our deepest and most sincere apologies for your experience during your stay. We at Sandals, strive in creating the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards

4/10 Scarso

Wil

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Vee producten zijn niet aanwezig in ieder restaurant is er wel iets niet. Daarnaast was het grote zwembad defect gegaan waardoor teveel mensen in een te klein moesten zitten niet te doen.
Soggiorno di 9 notti a settembre 2022
Risposta di Hugo Perez, il giorno 19 set 2022
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive in creating the best experience for our guests and want to apologize for any inconvenience.Kind regards

4/10 Scarso

Lanie Ruth

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio e servizi
There is virtually no beach to the resort so if you are looking for a good beach, this is not it. The food was great and the property was beautiful but that is about it. The staff made you feel like you were a bother to ask for a drink. We waited a very long time at dinner for our food at almost every restaurant. The entertainment is lacking. There is nothing to do outside of the show at 9 pm daily. It boasts premium liquor, but that is far from the case. Be ready to wait for drinks at the pool. Waiters walked around but only picked up the empties…no one bothers to ask if you need anything. This was our first Sandals experience and will not be going to another. For what you pay and how they rave top notch service, we were extremely disappointed.
Soggiorno di 6 notti a luglio 2022
Risposta di Hugo Perez, il giorno 1 ago 2022
Our deepest and most sincere apologies for your experience during your stay. We at Sandals, strive in creating the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards

8/10 Buono

Nelson

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Couples Trip.
Food was amazing. They were short on some items but I guess its the worldwide problem on logistics. Mint ran out fast on bars so no mojitos for a while. Only type of beer was montana. They are short staffed so waiting time in restaurants can be a pain. But overall hotel is beautiful. Clean and staff are very welcoming. Breakfast and food was amaaaaazing. Rooms were clean and nice.
Soggiorno di 4 notti a luglio 2022
Risposta di Hugo Perez, il giorno 25 lug 2022
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive in creating the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

10/10 Eccellente

Kwame

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Beautiful property with amazing food!!
Soggiorno di 7 notti a luglio 2022
Risposta di Hugo Perez, il giorno 25 lug 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

4/10 Scarso

Gabrielle Hosten

Viaggio di coppia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Don’t bother. Property is beautiful and that’s about it. There is no 24/7 room service like advertised. There is no “dutchess floating restaurant “ as advertised. Lost power for 2 days after the property went to full capacity. Went to desk 6 times and called 3 times over the course of 2 days jusr for bottled water for our room. Was Told we needed to wait until 630pm for our room after traveling all day and a breastfeeding mother. After 4pm there’s nothing to eat until 6pm besides for a food truck at the end of the resort. Repeated endless promises of what can we do to make it better with nothing ever being done. Multiple people cut their feet in the pool. No bandaids , nurse on call had her day off, nothing to do be done for these people. Spent THOUSANDS on what was supposed to be a first class experience. Save your money.
Soggiorno di 5 notti a giugno 2022
Risposta di Hugo Perez, il giorno 7 lug 2022
Our deepest and most sincere apologies for your experience during your stay. We at Sandals, strive in creating the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards