Piscina stagionale all'aperto, una piscina riscaldata

Recensioni per Westgate Historic Williamsburg Resort

3.5 out of 5
Westgate Historic Williamsburg Resort
1324 Richmond Road, Williamsburg, VA

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 442 su 1002 recensioni" "
Valutazione di 8 - Buono. 290 su 1002 recensioni" "
Valutazione di 6 - Soddisfacente. 146 su 1002 recensioni" "
Valutazione di 4 - Scarso. 78 su 1002 recensioni" "
Valutazione di 2 - Terribile. 46 su 1002 recensioni" "

8,4/10

Pulizia

8,6/10

Personale e servizio

8,0/10

Servizi

8,0/10

Condizioni e dotazioni della struttura

8,2/10

Ecosostenibilità

Recensioni

8/10 Buono

Marc, Groton

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Our room was in the cottages (not the building pictured in the listing) and was cramped for two people with luggage.The walls were thin and conversation in adjacent room could easily be heard. Fortunately, only one of the adjacent rooms was occupied and they retired at a reasonable hour. The corner shelf in the shower was not secured to the wall so toiletries tipped onto the floor.and water leaked past the door onto the bathroom floor.I didn't realize that I needed to request housekeeping, not a big deal for a two-night stay. On the plus side, the hotel is about 1.3 miles from Merchant Square and was a pleasant walk down Richmond Road..
Soggiorno di 2 notti ad aprile 2024

4/10 Scarso

Jessica

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Didn’t like the set up of rooms. Traveling alone, felt very unsafe in the property as it was a drive from the hotel to your actual room. Not a traditional hotel.
Soggiorno di 3 notti a gennaio 2024

6/10 Soddisfacente

Kelly

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The location is excellent and the front desk is warm and professional. It appears that some employees live and work in the old Princess Anne Motor Court section, which seems like a nice arrangement. However, during my stay they were making noise late at night and I cigarette smoke smell wafted into my room. I won't stay in these rooms again.
Soggiorno di 2 notti ad aprile 2024

10/10 Eccellente

Joy E

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Condizioni e dotazioni della struttura
The staff were personable and very considerate
Soggiorno di 2 notti ad aprile 2024

10/10 Eccellente

Robin, Strasburg

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Right in the heart of the city. Easy driving to the historic area, Jamestown, Busch Gardens
Soggiorno di 2 notti ad aprile 2024

8/10 Buono

Amy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The location of this hotel was fantastic for attending an event at Martin Stadium. The room was in the back section of the hotel in a cottage. The the room was extra big with two king beds. I can not speak to the main hotel area but if I could stay in the cottages again I would do so for any future visits to W&M.
Soggiorno di 2 notti ad aprile 2024

8/10 Buono

Dipa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Social media support, il giorno 23 apr 2024
Hi Dipa,Thank you for letting us know you enjoyed your stay. We look forward to your next visit!Kind regards,Social media support

10/10 Eccellente

Hardik

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We enjoyed our stay at wastegate and I definitely recommend but hotel need to speed up check-in process and improve area around hotel. Inside hotel is up to expectations. I would definitely recommend for Wilmington.
Soggiorno di 3 notti a marzo 2024
Risposta di Social media support, il giorno 23 apr 2024
Hi Hardik,We're thrilled to hear that you enjoyed your stay at Westgate! Thank you for your recommendation and valuable feedback. We're delighted that the hotel's interior met your expectations. We appreciate your support and look forward to welcoming you back for another beautiful stay at Westgate Resorts!Kind regards,Social media support

10/10 Eccellente

Oswaldo

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Social media support, il giorno 23 apr 2024
Hi Oswaldo,Thank you for letting us know you enjoyed your stay. We look forward to your next visit!Kind regards,Social media support

10/10 Eccellente

Kim

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The room was clean and surprisingly large. It was very comfortable and quiet.
Soggiorno di 1 notte a marzo 2024
Risposta di Social media support, il giorno 23 apr 2024
Hi Kim,We're delighted you found your room clean, spacious, and comfortable during your stay with us! Our top priority is providing a relaxing and serene environment for our guests, and we're glad you enjoyed the quiet atmosphere as well. We look forward to welcoming you back for another enjoyable experience!Kind regards,Social media support

10/10 Eccellente

Ramona

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Next door tv was very loud
Soggiorno di 1 notte a marzo 2024
Risposta di Social media support, il giorno 23 apr 2024
Hi Ramona,We're sorry to hear about the disturbance from the loud TV next door during your stay. Our goal is to ensure all our guests have a peaceful and comfortable experience, and we apologize for failing to do so in this instance. We appreciate your understanding and hope to have the opportunity to provide you with a more relaxing stay in the future.Kind regards,Social media support

10/10 Eccellente

Edward

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Social media support, il giorno 23 apr 2024
Hi Edward,Thank you for letting us know you enjoyed your stay. We look forward to your next visit!Kind regards,Social media support

10/10 Eccellente

Boris, Palm Coast

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Will recommended
Soggiorno di 2 notti a marzo 2024

2/10 Terribile

Roy, Mebane

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property does not have house cleaning. The sheets was not changed when we got there. STAY AWAY ALL COST.
Soggiorno di 2 notti a marzo 2024
Risposta di Social Media Support , il giorno 3 apr 2024
Hi Roy, We're truly sorry to hear about your disappointing experience with cleanliness during your stay. Providing a clean and comfortable environment for our guests is of utmost importance to us, and we apologize for falling short of this standard. Your feedback is invaluable, and we take it seriously. We understand your concerns and appreciate you bringing them to our attention. We hope you'll consider giving us another chance to provide you with the exceptional experience you deserve. Thank you for your feedback.

10/10 Eccellente

Patrick

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great value and lots of fun for kids.
Soggiorno di 2 notti a marzo 2024
Risposta di Social media support, il giorno 23 apr 2024
Hi Patrick,We're thrilled you and your kids had a fantastic time and found value in your stay with us! We strive to create memorable experiences for families, and we're delighted that you enjoyed the fun activities we offer. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back for more family fun!Kind regards,Social media support

2/10 Terribile

Carlyn

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I booked what was perceived to be a normal hotel room..but in reality we were 2 buildings away (in between and behind two restaurants) the window in the room looking out lead right to the dumpster and to the back parking lot of the one restaurant, my husband looked in, and he walked out and checked out… we went to another hotel near by. There was nothing we saw that was close to “resort” style… other than the pictures online. Maybe I need to look at ALL pictures. Staff was rude when we wanted to check out. The only nice person helped me find the bathroom to change out 8 month old son. This is not a clean place for a baby.
Soggiorno di 1 notte a marzo 2024
Risposta di Social Media Support , il giorno 3 apr 2024
Hi Carlyn, We're deeply sorry to hear about your disappointing experience during your recent stay. It's disheartening to learn that the room location and view did not meet your expectations and that you encountered challenges with the staff. We understand the importance of a comfortable and pleasant stay, especially when traveling with a young child, and we apologize for falling short of providing that for you. Your feedback is taken seriously, and we will address these concerns internally to ensure improvements are made. We apologize for any inconvenience caused and hope to have the opportunity to regain your trust in the future. Thank you for bringing these issues to our attention.

2/10 Terribile

Loren

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Social Media Support , il giorno 3 apr 2024
Hi Loren, Thank you for visiting us at the Westgate Historic Williamsburg Resort. We are disappointed to see you did not have the exceptional vacation experience we strive to provide all our visitors. We hope to have another opportunity to welcome you in the future to not only meet but exceed all your expectations.Best Wishes,Social Media Support

10/10 Eccellente

Clayton, Drewryville

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Quick and friendly check in. Room was spacious and comfortable.
Soggiorno di 2 notti a febbraio 2024

10/10 Eccellente

Laura

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location. Quick check-in. Lots of amenities. Outside door had broken seal so draft came in. Tried to address
Soggiorno di 2 notti a febbraio 2024

4/10 Scarso

Jessica

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2024
Risposta di Social media support, il giorno 11 mar 2024
Hi JessicaThank you for taking the time to rate your visit. We would have loved to know more as we genuinely care about our guests' experience. We hope we will get the chance to make your next stay much better. Kind regards,Social media support

10/10 Eccellente

ALEXANDER

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property was nested in Colonial fashion very clean and comfortable.
Soggiorno di 2 notti a febbraio 2024

2/10 Terribile

Devyn

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e servizi
We paid for a room with a jacuzzi. When we arrived we were told we were upgraded to a two bedroom suite with NO jacuzzi. We said no, we wanted the room with the jacuzzi, which is what we paid for. We were told they were all sold out of those rooms and that they could get us in one of those the next day. The next day came and the front desk worker was extremely rude to us when we asked to be switched to the room we paid for. Do. It recommend this place as you cannot be sure that you will get what you paid for. And you will be treated with disrespect when you ask for what you paid for!
Soggiorno di 3 notti a febbraio 2024
Risposta di Social media support, il giorno 11 mar 2024
Hi Devyn,We sincerely apologize for the inconvenience and frustration you experienced with your room reservation and our team's lack of proper communication. Providing our guests with the accommodations they expect and deserve is of utmost importance to us, and we regret that we fell short of meeting your expectations in this regard. We apologize for the rudeness our front desk staff displayed during your interaction. This unacceptable behavior does not reflect the level of service and professionalism we strive to provide to our guests. We appreciate your understanding and hope to have the opportunity to regain your trust. We welcome you back in the future for a much-improved experience. Kind regards,Social media support

6/10 Soddisfacente

Richard

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Convenience and Quietness were the keys for me
Soggiorno di 3 notti a febbraio 2024
Risposta di Social media support, il giorno 11 mar 2024
Hi Richard,We're delighted to hear that convenience and quietness were the keys to your satisfaction during your stay with us. Providing a peaceful and convenient environment for our guests is a top priority, and we're thrilled that we could meet your expectations in these areas. Your comfort and satisfaction are important to us, and we're glad that we could contribute to a positive experience during your time with us. We appreciate your feedback and look forward to welcoming you back for another wonderful stay in the future!Kind regards,Social media support

4/10 Scarso

Aron

Soggiorno di 1 notte a febbraio 2024
Risposta di Social Media Support , il giorno 3 apr 2024
Hi Aron, We are sorry to see from your rating that you did not enjoy your experience with us. While we do not know why, we hope to have another opportunity to impress you in the future at the Westgate Historic Williamsburg resort.Best Wishes,Social Media Support

10/10 Eccellente

Marquise

Soggiorno di 1 notte a gennaio 2024

8/10 Buono

Susan

Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 2 notti a gennaio 2024
Risposta di Social Media Support , il giorno 5 feb 2024
Hi Susan, Thank you for your rating on the Westgate Historic Williamsburg Resort! We are glad to see your stay was excellent and we invite you to visit us again in the future. Best Wishes,Social Media Support

10/10 Eccellente

LeAndra

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Social Media Support , il giorno 5 feb 2024
Hi LeAndra, Thank you very much for your rating on the Westgate Historic Williamsburg Resort. We are glad you had a terrific stay, and we invite you to visit us again soon. Best Wishes,Social Media Support

8/10 Buono

Stacey

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Tony was great at check in. Very friendly and quick! Bed was comfortable. Bathroom is a little small but worked.
Soggiorno di 1 notte a gennaio 2024
Risposta di Social Media Support , il giorno 6 feb 2024
Hi Stacey, We appreciate your 5-star rating very much. We hope to see you again very soon for a relaxing stay at the Westgate Historic Williamsburg Resort!Best Wishes,Social Media Support

8/10 Buono

SIF

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Friendly staff, easy check-in/out. Room was clean. Beds were firm and very comfortable. Shower had good water pressure. Parking right outside room. Walls are a bit thin, so could hear folks in next room. Overall very good experience.
Soggiorno di 2 notti a gennaio 2024
Risposta di Social Media Support , il giorno 6 feb 2024
Hi SIF, Thank you for sharing your thoughts! We're delighted to hear that you had a positive experience with our friendly staff, easy check-in/out process, clean rooms, comfortable beds, and good water pressure in the shower. Your feedback about the thin walls is noted, and we appreciate your valuable input. We hope to welcome you back for another enjoyable stay in the future!Kind Regards

8/10 Buono

David

Mi è piaciuto: Pulizia, personale e servizio, servizi
Everything was great except the water heat. Bathroom was cold during the winter and water temperature couldn’t warm up to an acceptable temperature
Soggiorno di 2 notti a gennaio 2024
Risposta di Social Media Support , il giorno 6 feb 2024
Hi David, Thank you for your feedback, and we're pleased to hear that you had an overall positive experience. We apologize for any inconvenience regarding the water temperature in the bathroom during the winter. We will certainly look into this issue to ensure a more comfortable stay for our future guests. Your input is valuable, and we appreciate your visit.Kind Regards, Social Media Support

10/10 Eccellente

He

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean and quiet, we are impressed.
Soggiorno di 1 notte a gennaio 2024
Risposta di Social Media Support , il giorno 6 feb 2024
Hi, We are so grateful for your 5-star review. We are so delighted to know that you enjoyed every aspect of the Westgate Historic Williamsburg Resort! We can’t wait to welcome you back soon for another dream vacation. Best Wishes,Social Media Support

2/10 Terribile

Ronnie

Soggiorno di 2 notti a gennaio 2024

10/10 Eccellente

LeAndra

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a gennaio 2024
Risposta di Social Media Support , il giorno 5 feb 2024
Hi LeAndra, Thank you very much for your rating on the Westgate Historic Williamsburg Resort. We are glad you had a terrific stay, and we invite you to visit us again soon. Best Wishes,Social Media Support

10/10 Eccellente

Mary

Soggiorno di 2 notti a gennaio 2024
Risposta di Social Media Support , il giorno 5 feb 2024
Hi Mary, We appreciate your 5-star rating very much. We hope to see you again very soon for a relaxing stay at the Westgate Historic Williamsburg Resort!Best Wishes,Social Media Support

10/10 Eccellente

Crystal

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Best One
Soggiorno di 4 notti a gennaio 2024
Risposta di Social Media Support , il giorno 5 feb 2024
Hi Crystal, Thank you for your rating on the Westgate Historic Williamsburg Resort! We are glad to see your stay was excellent and we invite you to visit us again in the future. Best Wishes,Social Media Support

10/10 Eccellente

Jason

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice room. Soft, comfortable bed. Will stay here again.
Soggiorno di 1 notte a gennaio 2024
Risposta di Social Media Support , il giorno 5 feb 2024
Hi Jason, Thanks for visiting the Westgate Historic Williamsburg Resort! We are so glad you had an incredible stay, and we look forward to hosting you again in the future. Best Wishes,Social Media Support

10/10 Eccellente

Lateefah

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a gennaio 2024
Risposta di Social Media Support , il giorno 5 feb 2024
Hi Lateefah, Thank you for your 5-star rating on the Westgate Historic Williamsburg Resort. We are thrilled to know you enjoyed a fantastic stay. We would love another opportunity to host you again. Best Wishes,Social Media Support

10/10 Eccellente

Klarita

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I booked one bedroom villa and the room was very clean and nice furniture! The bathroom was spotless and had a big jacuzzi. The property has a heated outdoor pool and hot tub. Highly recommended!!
Soggiorno di 2 notti a gennaio 2024
Risposta di Social Media Support , il giorno 26 gen 2024
Hi Klarita, We are beyond delighted to see you gave us a 5-star rating. We can't wait to welcome you back to the Westgate Historic Williamsburg Resort!Best Wishes,Social Media Support

6/10 Soddisfacente

Christine

Non mi è piaciuto: Personale e servizio e comfort della camera
Room not as described on website and booked
I booked a suite with a jetted tub for our yearly getaway. The suite we received was not what was advertised or booked on Hotels.com. No jetted tub no tub at all. Now for some this might not be an issue but when you book a week away with your spouse for us it was. The room was a handicap room so the bed just about sat on the floor. Again no tub at all like advertised and booked. No room exchange or refund issue. Very disappointed in the property and Hotels.com
Soggiorno di 4 notti a dicembre 2023
Risposta di Social Media Support , il giorno 5 feb 2024
Hi Christine, Thank you for choosing our property for your yearly getaway, and we sincerely apologize for the disappointment you experienced during your stay.We understand the importance of your reservation and the specific amenities you were expecting, such as the jetted tub, which was not provided as advertised. We also regret that the room you received did not meet your expectations, and we apologize for any inconvenience caused. Your satisfaction is our priority, and we would appreciate the opportunity to make it up to you on a future visit. Kind Regards, Social Media Support

10/10 Eccellente

Andrea

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023

2/10 Terribile

LaMont

Soggiorno di 2 notti a dicembre 2023

4/10 Scarso

Lisa

Viaggio di lavoro
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
A 10:00 AM check out time is ridiculous.
A 10:00 AM check out during the off season is ridiculous!
Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

Kathryn

Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

Sandie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great location and rooms
Great recent renovations and amenities in the room and in the building and convenient location and easy parking
Soggiorno di 4 notti a dicembre 2023

6/10 Soddisfacente

Viaggiatore verificato

Non mi è piaciuto: Comfort della camera
Cheap place, got what I paid for I guess
Room was very, very small with a tiny dresser, small bathroom and no sofa or comfortable chair. It is obviously a very old hotel with lots of signs of things worn down but at least there was a fresh coat of paint slapped on everything. The door had big gaps around it allowing too much nearby traffic noises inside the room. A mouse or insects would easily crawl under. No deadbolt. Paint peeling off the wall.
Soggiorno di 2 notti a dicembre 2023

6/10 Soddisfacente

Jackie

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Comfort della camera
The beds were terribly uncomfortable, very hard like laying on floor. Room and bathroom were very small and had outward facing door directly to parking area. Our last stay we were in the main building which is where we had thought we would be this time, sadly mistaken.
Soggiorno di 3 notti a dicembre 2023

10/10 Eccellente

Earen, Spotsylvania

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

Jesse

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a dicembre 2023

10/10 Eccellente

Stephanie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The location was perfect, the facility looks well taken care off, and there is lots of parking. The staff was friendly and welcoming. Overall great experience.
Soggiorno di 1 notte a dicembre 2023

6/10 Soddisfacente

Itir

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023