The home was unacceptably dirty. There were stains on the pillowcases, hair in the bed, hair on the couch, dog hair on all of the blankets, stains all over the couch, food residue left on the table and what appeared to be melted chocolate on the couch pillows. I attempted to contact guest services every day of our visit and I was only offered a resolution after we checked out (which was only the cleaning fee refunded). I was uncomfortable during the entire stay due to the lack of cleanliness.