Hall

Recensioni per Sleep Inn & Suites

2.5 out of 5
Sleep Inn & Suites
140 Costello Dr, Winchester, VA

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 417 su 1001 recensioni" "
Valutazione di 8 - Buono. 357 su 1001 recensioni" "
Valutazione di 6 - Soddisfacente. 133 su 1001 recensioni" "
Valutazione di 4 - Scarso. 46 su 1001 recensioni" "
Valutazione di 2 - Terribile. 48 su 1001 recensioni" "

8,4/10

Pulizia

8,6/10

Personale e servizio

7,8/10

Servizi

8,0/10

Condizioni e dotazioni della struttura

7,6/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Bonnie

Soggiorno di 7 notti ad aprile 2024

10/10 Eccellente

lucie, Quebec

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Rénovations effectuées
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 30 apr 2024
Hello lucie,We appreciate your feedback regarding the renovations. Guest satisfaction is a top priority for us, so we hope the updates enhanced your stay. Please feel free to reach out to our management team for any further assistance you may need.

6/10 Soddisfacente

MARCO

Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relation Management, il giorno 17 apr 2024
Hi Marco,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

8/10 Buono

William E

Mi è piaciuto: Personale e servizio
Wish they served hot breakfast
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relation Management, il giorno 16 apr 2024
Hi William,Thank you for sharing your feedback with us. We appreciate your suggestion regarding breakfast offerings. We understand that a hot breakfast can enhance the guest experience, and we will certainly take your feedback into consideration as we continue to improve our services. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

4/10 Scarso

Jessica

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e personale e servizio
Toilet flooded three times. The first time I was just given a plunger. The second time maintenance came and did nothing. The third time we were moved to a different room by a very rude staff member, who I also witnessed being rude to other guests. Both rooms had fruit flies. I probably won’t stay there again.
Soggiorno di 11 notti a marzo 2024
Risposta di Guest Relation Management, il giorno 9 apr 2024
Hi Jessica,It is deeply concerning to hear about the toilet flooding incidents and the lack of appropriate assistance from our staff. Please know that we take your feedback very seriously, and we are addressing these issues with our maintenance and housekeeping teams to ensure that incidents like these do not occur in the future. Additionally, we will be providing additional training to our staff to ensure that all guests are treated with respect and courtesy at all times. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 Soddisfacente

Domingo

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relation Management, il giorno 9 apr 2024
Hi Domingo,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you for choosing Quality Inn & Suites near Six Flags, and we hope to have the pleasure of welcoming you back soon.

10/10 Eccellente

William E

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We have stayed here many times & it’s been comfortable. Too bad they don’t have hot breakfast anymore, but there a couple restaurants very close
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 7 apr 2024
Hello William E,We appreciate your loyalty and feedback on our breakfast options. Our location near dining establishments aims to offer guests convenience and variety during their stay. For further concerns or suggestions, feel free to reach out to our management team.

10/10 Eccellente

Margaret

Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relation Management, il giorno 26 apr 2024
Hi Margaret,Thank you so much for your perfect rating! We greatly appreciate your support and are thrilled to know that you had an exceptional experience during your stay at our hotel. Your positive feedback encourages us to continue delivering the highest level of service and excellence. Once again, we appreciate you choosing to stay at Sleep Inn & Suites Winchester and hope to have the chance to welcome you back in the future.

2/10 Terribile

Leon

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
close to costco
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relation Management, il giorno 4 apr 2024
Hi Leon,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 Eccellente

pierre

Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relation Management, il giorno 23 apr 2024
Hi Pierre,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at Sleep Inn & Suites Winchester. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

6/10 Soddisfacente

Carmen

Viaggio di coppia
In french: les robinets de la douche sont brisés. Les tapis aux sols ont beaucoup de taches. Plancher salle de bain pas propre . Le fauteuil pas propre.
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relation Management, il giorno 2 apr 2024
Hi Carmen,Thank you for your feedback regarding your recent stay at our hotel. The broken shower faucets, stained carpets, and cleanliness issues in the bathroom and with the furniture are unacceptable shortcomings. Please know that we take your feedback seriously and will address these issues immediately with our maintenance and housekeeping teams to ensure that our standards are upheld and that such incidents do not occur in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Eccellente

Bonnie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great staff. Friendly. Clean rooms. Very good rates.
Soggiorno di 6 notti a marzo 2024
Risposta di Guest Relation Management, il giorno 2 apr 2024
Hi Bonnie,Thank you so much for your kind words! We're thrilled to hear that you had a positive experience during your stay with us. Providing excellent service, clean accommodations, and competitive rates are our top priorities, and we're delighted that we met your expectations in these areas. We truly appreciate your feedback and your recognition of our staff's friendliness and dedication to cleanliness. It means a lot to us, and we'll be sure to share your compliments with our team. Thank you for choosing to stay at Sleep Inn & Suites Winchester, and we look forward to welcoming you back for another enjoyable stay in the future.

8/10 Buono

Serena

Soggiorno di 2 notti a marzo 2024
Risposta di Guest Relation Management, il giorno 11 apr 2024
Hi Serena,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

8/10 Buono

Nancy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Bed was very comfortable. Room size was good. Breakfast was good not great.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 20 mar 2024
Hello Nancy,We're glad to hear you found our beds comfortable and enjoyed the room size. We value your feedback on our breakfast and will share it with our team for review. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Eccellente

Kenneth

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean and friendly people.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 19 mar 2024
Hello Kenneth,We are pleased to hear you found our hotel to be clean and our staff friendly. Your feedback is greatly appreciated. Thank you for choosing to stay with us and we hope to welcome you back in the future.

10/10 Eccellente

Christine

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great, Clean place to stay
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 19 mar 2024
Hello Christine,Thank you for sharing your feedback with us. We are pleased to hear that you found our hotel to be clean and enjoyable during your stay. We strive to provide a comfortable experience for all our guests and look forward to welcoming you back in the future.

8/10 Buono

Manon

Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 9 apr 2024
Hello Manon, We appreciate you choosing to stay with us! If there is anything we can do to make your next stay even better, please don't hesitate to reach out to us directly. We hope to welcome you back soon for another wonderful experience!

8/10 Buono

Sabrina

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 18 mar 2024
Hello Sabrina, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Eccellente

Timothy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relation Management, il giorno 14 mar 2024
Hi Timothy,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at Sleep Inn & Suites Winchester. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

8/10 Buono

LeeAnn, Milford

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Overall, a decent hotel. Room could use a bit of updating and deep cleaning. Gym facilities were usable, but some equipment was in need of serious repair and updating.
Soggiorno di 2 notti a marzo 2024
Risposta di Guest Relation Management, il giorno 7 mar 2024
Hi LeeAnn,Thank you for sharing your feedback with us. We're glad to hear that you found your overall experience at our hotel to be decent. Your feedback about the need for updating and deep cleaning in the rooms as well as the need for repairs and updates in the gym equipment will be shared with the relevant teams for immediate action. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

6/10 Soddisfacente

Catherine

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relation Management, il giorno 5 mar 2024
Hi Catherine,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you for choosing to stay at Sleep Inn & Suites Winchester, and we hope to have the pleasure of welcoming you back soon.

4/10 Scarso

James

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Dated. Tub needs to be refinished. Couldn’t shut water off so we had to listen to it all night. No clock. Only one light worked. Bathroom fan sounded like it was going to disintegrate. Disgusting experience. Assistant Manager was very empathetic to a pathetic situation.
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 3 mar 2024
Hello James,We appreciate your feedback and apologize for any inconveniences during your stay. Your comments will be shared with the team for future improvements. Feel free to reach out to management for any further assistance regarding your experience.

10/10 Eccellente

Guy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Déjeuner vraiment très bien
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 3 mar 2024
Hello Guy,Nous sommes ravis d'apprendre que vous avez apprécié votre déjeuner ! Votre satisfaction est notre priorité, et nous espérons avoir le plaisir de vous accueillir à nouveau pour une expérience tout aussi agréable.

10/10 Eccellente

Todd

Mi è piaciuto: Pulizia
Close to the highway clean good price
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Relation Management, il giorno 23 feb 2024
Hi Todd,Thank you for your feedback! We're delighted to hear that you found our hotel to be conveniently located close to the highway and that you appreciated the cleanliness and value for the price. Providing a clean and affordable stay for our guests is important to us, and we're glad that we met your expectations in these areas. Thank you for choosing to stay at Sleep Inn & Suites Winchester, and we hope to have the pleasure of welcoming you back soon.

8/10 Buono

Joceline

Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Relation Management, il giorno 21 mar 2024
Hi Joceline,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

10/10 Eccellente

Caroline

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Relation Management, il giorno 21 feb 2024
Hi Caroline,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at our hotel. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We appreciate you choosing to stay at Sleep Inn & Suites Winchester and hope to have the chance to welcome you back in the future.

10/10 Eccellente

Cora

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This hotel was very clean and the staff was very friendly.
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Relation Management, il giorno 16 feb 2024
Hi Cora,Thank you for sharing your positive experience with us! We're thrilled to hear that you found our hotel to be very clean and that our staff was friendly and accommodating. Providing a clean and welcoming environment for our guests is a top priority, and we're glad that we met your expectations in this regard. Thank you for choosing to stay at Sleep Inn & Suites Winchester, and we look forward to welcoming you back again soon!

10/10 Eccellente

Juanita

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Relation Management, il giorno 13 feb 2024
Hi Juanita,Thank you so much for your perfect rating! We're thrilled to hear that you had an exceptional experience during your stay at Sleep Inn & Suites in Winchester. Providing outstanding service and accommodations is our goal, and we're delighted that we met your expectations. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent stay in the future.

6/10 Soddisfacente

Logan

Viaggio di coppia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
It was an easy check in but the actual hotel property wasn’t that nice. The hotel is a little dirty looking
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 10 feb 2024
Hello Logan,Thank you for sharing your feedback regarding your recent stay with us. We appreciate your comments and apologize if our property did not meet your expectations in terms of cleanliness. We will definitely take your feedback into consideration as we continue to improve our hotel facilities.

8/10 Buono

Cliff

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was fine
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 10 feb 2024
Hello Cliff,Thank you for your positive feedback! We're delighted to hear that you had a satisfactory experience during your stay with us. We strive to provide excellent service and ensure our guests have a comfortable and enjoyable visit. If you have any future queries or need assistance, please don't hesitate to reach out.

8/10 Buono

Glen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Indoor pool was nice. Everyhing seemed fine, for the most part. My room was a mixed bag. Carpet was new and bed was very comfortable. However, walls need a fresh coat of paint and desk needs to be replaced or refinished.
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Relation Management, il giorno 31 gen 2024
Hi Glen,Thank you for sharing your feedback with us regarding your recent stay. We're pleased to hear that you enjoyed the indoor pool and that overall, your experience was positive. It's great to know that you found the new carpet and bed to be comfortable. Providing a restful and enjoyable stay for our guests is a priority, and we're glad that these aspects met your expectations. We also appreciate your constructive feedback about your room. Ensuring that our accommodations are well-maintained and comfortable is important to us, and we will address your concerns promptly to make the necessary improvements. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

8/10 Buono

Claude

Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 2 feb 2024
Hello Claude,Thank you for choosing our hotel for your stay. We appreciate your rating and are pleased to hear that you had a positive experience. If you have any additional feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another enjoyable stay.

10/10 Eccellente

ASHLEIGH

Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 13 gen 2024
Hello ASHLEIGH,We are delighted to hear that you had a wonderful experience during your stay at our hotel. We strive to provide exceptional service and create memorable moments for our guests. Should you have any further feedback or require any assistance, please do not hesitate to reach out to us directly. We hope to welcome you back in the future for another amazing stay.

6/10 Soddisfacente

Ian

Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Relation Management, il giorno 30 gen 2024
Hi Ian,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Thank you once more, and we look forward to your next visit!

6/10 Soddisfacente

Sherry

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
The sink and toilet was clogged up. The shower was very very low.
Soggiorno di 2 notti a gennaio 2024
Risposta di Manager, il giorno 10 gen 2024
Hello Sherry, Thank you for bringing these concerns to our attention. We apologize for any inconvenience caused during your stay. Our team will promptly address the plumbing issues to ensure a more satisfactory experience for our future guests.

4/10 Scarso

Marie

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Plutôt bien. Salle de bain à refaire mais propre. Déjeuner peut-être plus élaboré.
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 10 gen 2024
Hello Marie, Thank you for your feedback on your recent stay. We appreciate your comments on the cleanliness of the bathroom. While we strive for excellence, we understand that improvements can always be made. Regarding breakfast, we value your input and will take it into consideration for future enhancements. We hope to welcome you back in the future to provide an even better experience.

6/10 Soddisfacente

Patricia

Viaggio di gruppo
If you’re looking for a well priced bed for one night, you could stop here. The room is very dated and the room needs a lot of deep cleaning but if it is a short stay and you’re looking for a cheap place to stay, this would be it.
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 10 gen 2024
Hello Patricia, Thank you for choosing to stay with us and for sharing your feedback. We appreciate your comments and will take them into consideration for future improvements. Our priority is to provide comfortable accommodations at a competitive price. We hope to have the opportunity to welcome you back in the future.

2/10 Terribile

Katrina

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Upon Check-in, the desk clerk was rude, rolled eyes and didn't make eye contact. Upon entering the room, we found dirty towels in the bathroom and the tub filthy! The room smelled and the sink in the "kitchen" area was dirty. I went down to the same rude staff to ask for a different room and got a big sigh and roll of the eyes and no apologies. Just a new set of door keys slapped in front of me. Thankfully at the checkout the, the staff member was pleasant and gave me a whopping $20 discount.
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 7 gen 2024
Hello Katrina,Thank you for sharing your experience with us. We sincerely apologize for any inconvenience you may have encountered during your stay. We appreciate your feedback and will address this with our team to ensure that our staff is providing a welcoming and courteous service to all guests. We hope to have the opportunity to welcome you back in the future and exceed your expectations.

10/10 Eccellente

Nicole

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Awesome property! Will definitely be staying again!
Soggiorno di 3 notti a dicembre 2023
Risposta di Guest Relation Management, il giorno 2 gen 2024
Hi Nicole,Thank you so much for your positive feedback! We're thrilled to hear that you had an awesome experience at our property. Providing excellent service and a comfortable stay for our guests is our top priority. We value your input and look forward to welcoming you back for another fantastic stay in the future.

10/10 Eccellente

Richard

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
tres bien
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Relation Management, il giorno 2 gen 2024
Hi Richard,Thank you for choosing to stay at our hotel and for taking the time to share your feedback. We are delighted to hear that you had a good stay with us! Ensuring our guests' satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. It is our pleasure to have you and we hope to see you again soon!

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Commentaires
Nous n’avons même pas séjourné tellement que la 1iere chambre était sale et mobilier abimé. La 2e chambre en échange de la 2e, tapis sale, et bouteille d’alcool sous le matelas. Les tapis des corridors étaient très sales et l’ascenseur également. Nous avons alors décidé Fede quitter et de trouver un autre hôtel.
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Relation Management, il giorno 2 gen 2024
Hello Guest,Thank you for your feedback regarding your recent stay at our hotel. Please be assured that your feedback is being taken very seriously, and we will conduct a thorough inspection and cleaning of the rooms, including addressing any damage to furniture. Our housekeeping team will also ensure the cleanliness of the carpets in the corridors and elevators. We understand the importance of providing a clean and comfortable environment for our guests, and we appreciate your patience and understanding as we work to rectify these issues. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 Buono

Viaggiatore verificato

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
fun party
We had a good stay it was a lot of fun. The rooms are nice it could be a little cleaner, dust on the running boards, little things like that. We stayed there for my child's birthday party. The kids had fun swimming and having a sleep over there. It made for a fun party.
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Relation Management, il giorno 31 gen 2024
Hello Guest,Thank you for sharing your experience with us! We're delighted to hear that you had a good stay and that your child's birthday party was a success. It's fantastic to hear that the kids had fun swimming and enjoying a sleepover at our hotel. Creating memorable experiences for our guests, especially during special occasions like birthdays, is what we strive for. We also appreciate your feedback regarding the cleanliness of the rooms. We will address this with our housekeeping team to ensure that we maintain the highest standards of cleanliness for all our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 Eccellente

Elizabeth

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great bed and reasonable breakfast.
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 30 dic 2023
Hello Elizabeth,Thank you for choosing our hotel and sharing your positive feedback on our comfortable beds and breakfast offerings. We strive to provide a pleasant experience for all our guests and it's rewarding to hear that you enjoyed these aspects of your stay. We appreciate your support and hope to welcome you back in the future for another enjoyable visit.

6/10 Soddisfacente

Sonnie

Soggiorno di 2 notti a dicembre 2023
Risposta di Guest Relation Management, il giorno 2 gen 2024
Hi Sonnie,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Thank you once more, and we look forward to your next visit.

10/10 Eccellente

Ilenne

Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 30 dic 2023
Hello Ilenne,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had such a great experience with us. We appreciate your patronage and hope to welcome you back in the future.

6/10 Soddisfacente

Shaun

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
First room was dirty wasn’t even cleaned
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Relation Management, il giorno 31 gen 2024
Hi Shaun,Thank you for your feedback regarding your recent stay at our hotel. Please be assured that we take your feedback seriously, and we are investigating this matter to understand how such an oversight occurred. We understand the importance of a clean and welcoming environment for our guests, and we are committed to ensuring that such issues do not happen in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

6/10 Soddisfacente

Jonathan

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Decent overall, but room for improvement.
Overall, I would say the stay was decent. The building has some minor maintenance issues such as obvious damage and slow drains we noted. The bed was also a bit softer than we liked, and the mattresses and some of the furniture could use replacement. Overall, the room was clean, with the exception of the couch and pull-out bed. A dirty and ripped sheet had been left on the pull-out bed. When brought to the front desks attention a semi-functional can of disinfectant and fresh sheets were provided, although the room was lacking a blanket for the pull-out bed. Climate control worked correctly, and breakfast was pretty good and had a nice selection of items. For the right price I would stay again for a night or two, if I was going to have to have a longer stay I do think I would look elsewhere.
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Relation Management, il giorno 28 dic 2023
Hi Jonathan,Thank you for taking the time to provide detailed feedback about your recent stay with us. We are glad to hear that the climate control worked correctly and that you found the breakfast to be pretty good with a nice selection of items. Your feedback regarding the minor maintenance issues and the condition of the mattresses and furniture is valuable, and we will work to address these concerns promptly to enhance the overall guest experience. We appreciate your input, and we hope to have the opportunity to provide you with a more comfortable and enjoyable experience in the future.

10/10 Eccellente

John D.

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Relation Management, il giorno 27 dic 2023
Hi John,Thank you so much for your perfect rating! We're thrilled to hear that you had an exceptional experience during your stay. Providing outstanding service and accommodations is our goal, and we're delighted that we met your expectations. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent stay in the future.

8/10 Buono

Kelly

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Relation Management, il giorno 28 dic 2023
Hi Kelly,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.

6/10 Soddisfacente

Caroline

Viaggio con famiglia e bambini piccoli, Viaggio di coppia
Mi è piaciuto: Personale e servizio e servizi
Broken room key Shower wasn’t fully cleaned and had a leak
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Relation Management, il giorno 27 dic 2023
Hi Caroline,Thank you for your feedback regarding your recent stay at our hotel. Please rest assured that we take your feedback seriously, and we will address these issues promptly to prevent any recurrence. Our maintenance and housekeeping teams will be alerted to ensure that all aspects of our guests' experiences meet the high standards we aim for. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.