A well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. We are also sorry if any inconvenience was caused by our front desk staff. Your feedback concerning cleanliness is shared with our housekeeping team to review and action. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management

Dear Ivy-Marie, Thank you for your kind summary of your stay at Extended Stay America. It is a pleasure to see that you enjoyed our pet-friendly accommodations and appreciated our devoted staff members. Our goal is to provide an exceptional experience for our guests, and we're glad we hit our mark during your stay. We loved having you as our guest, and we hope that we are the first hotel you think of when you revisit Newark.Sincerely,Hotel Management

Dear Darlene, Thank you for choosing Extended Stay America! We are delighted to welcome you back for your second stay at our hotel! Your loyalty means a great deal to us, and we are thrilled that you found our staff friendly, rooms updated, and clean. We appreciate your continued support and look forward to providing you with another exceptional experience on your next visit.Sincerely,Hotel Management

Dear Zhane, Thank you for sharing your review. We are sorry about the inconvenience you experienced with your reservation. If your reservation was made through a third-party booking platform, we recommend that you reach out to them directly, and they will be happy to assist you with your refund. However, our team is also available if you need any other assistance. We value your patronage and look forward to hosting you in the future. Sincerely,Hotel Management

Dear Kizzy, Thank you for sharing your feedback with us. We apologize for the cleanliness issues in the bathroom and any inconvenience caused. Your comments are invaluable, and we'll ensure they're shared with our housekeeping team to address promptly. We'll also assess the lighting in the hallway and ensure it meets our guests' needs. Additionally, we'll address the lack of a garbage can in the room. We're committed to making the necessary improvements for a more comfortable stay. We appreciate your input and hope to welcome you back for a better experience in the future.Sincerely,Hotel Management

Dear Bakya, Thank you for sharing your feedback with us. We are glad your stay was enjoyable. We strive to provide an exceptional experience for all our guests and apologize if we fall short of your expectations. Your input is valuable to us, and we hope to welcome you back for a more memorable stay in the future.Sincerely,Hotel Management

Dear Alex, Thank you for choosing Extended Stay America. We appreciate your feedback regarding our facility. We continuously strive to enhance our guests' experience and are committed to addressing any areas that need improvement. Your input is valuable to us as we work towards providing a better stay for all our guests. Thank you for bringing this to our attention, and we hope to welcome you back in the future to experience the positive changes we make.Sincerely,Hotel Management

Dear Paula, Thank you for choosing us. We sincerely apologize for the disappointing experience you encountered during your stay. Your feedback is concerning, and we regret any inconvenience caused by the issues with the room and noise disturbances. Please know that we take your comments seriously and will address them with our team to prevent such incidents from happening in the future. We apologize for falling short of your expectations and understand the importance of a comfortable and peaceful stay, especially given your son's unique needs. We regret that we could not provide a satisfactory resolution during your stay. We appreciate your feedback and hope you'll consider giving us another chance to provide you with a better experience.Sincerely,Hotel Management

Dear Carla, Thank you for choosing Extended Stay America and sharing your experience. We're thrilled to read that you enjoyed your stay and found our hotel to be clean. We take pride in providing a clean and welcoming environment, so it's great to know our efforts have paid off. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Sincerely,Hotel Management

Dear Carlos, Thank you for staying with us and sharing your review. We're glad that your stay was satisfactory overall and that most of our employees provided helpful and friendly service. However, we apologize for any challenges you faced due to the behavior of one team member. Providing excellent customer service is our priority, and we'll address this issue internally to ensure consistent and positive interactions with all our guests. We appreciate your feedback and hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear SHIRLEY, Thank you for bringing this matter to our attention. We sincerely apologize for the disturbance caused by the dogs in the animal floor. We will ensure to address this issue promptly to prevent any future inconvenience. Regarding your experience with our front desk staff, we deeply regret any lapse in service and assure you that we will work diligently to improve our team's demeanor and hospitality. Your feedback is invaluable to us, and we appreciate your patience and understanding. Please allow us another chance to exceed your expectations in the future. Sincerely,Hotel Management

Dear Abdoulaye, Thank you for sharing your thoughts. We sincerely apologize for any inconvenience you experienced, especially concerning cleanliness and our complimentary grab-and-go breakfast service. Your feedback is invaluable, and we take it seriously as we strive to enhance our offerings. We also appreciate your observations about the need for updates, and we want to assure you that our commitment is to provide a refreshed and comfortable environment for our guests. We would appreciate it if you would give us another opportunity to exceed your expectations in the future.Sincerely,Hotel Management

Dear Christopher, We're thrilled to hear that you enjoyed the studio apartment feel during your stay at Extended Stay America! Providing a comfortable and welcoming atmosphere is our goal, and we appreciate your positive feedback. Thank you for choosing our hotel, and we look forward to welcoming you back for another enjoyable experience in the future!Sincerely,Hotel Management

Dear Sulaiman, Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you experienced during your stay. Our team takes cleanliness seriously, and we regret falling short of your expectations. Your feedback is valuable, and we will address this matter to ensure improvements in our services. We appreciate your honesty and hope you will consider giving us another opportunity to provide you with a more positive experience in the future. Sincerely,Hotel Management

Dear Maria, Thank you for sharing your review. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Hotel Management

Dear Byron, We sincerely apologize for falling short of your expectations during your stay. Your feedback regarding the discrepancy in room appearance, limited breakfast offerings, and the overall condition of the room is disheartening. We take your comments seriously and assure you that our team will address these concerns to enhance the guest experience. Your insights are invaluable, and we hope you'll consider providing us with another opportunity to deliver a more pleasant stay in the future. Sincerely,Hotel Management

Dear David, Thank you for sharing feedback regarding your stay at Extended Stay America and highlighting our convenient location. We are committed to providing exceptional service to every guest, so we are especially pleased to read your comments about our staff and their outstanding hospitality. Thank you for including us in your travel plans. We invite you to stay with us again the next time you visit the city.Sincerely,Hotel Management

Dear Catrina, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

Dear Anthony, Thank you for choosing us. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management

Dear Joseph, Thank you for posting such kind comments about our hotel, especially our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

Dear KEVIN, Thank you for including Extended Stay America in your travel plans and sharing your review with fellow travelers. We're thrilled to read that you enjoyed your time with us and got the much-needed sleep and rest. Your comfort is our top priority, and we're pleased to have provided you with a positive experience. If you find yourself in Woodbridge again, we would be delighted to welcome you back for another enjoyable stay.Sincerely,Hotel Management

Dear Emely, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management