Wray Castle: Tour e Visite Guidate

We stayed for 1 night, on a Friday to visit our son in Eccles. Our room, 119, was on the lower floor. It wasn't spotlessly clean, with a few cobwebs. The set up of room was quite unusual, with the toilet separate from the bathroom. The toilet was very old fashioned, compared to the rest of the room and bathroom which were more contemporary in style. The toilet was difficult to get into and didn't have a soft close lid. The bed was quite firm but large and comfortable. The bed was in an odd position in the room, with very little space one side to get in and out of it. We found the temperature in the room ok, with using the air con. The towels were soft and the bathroom products very good. We didn't eat in the hotel, so can't comment on the food. We did have a drink at the bar, which was good. Free parking and a good location for us.

Staff were friendly. Building works going on, so not as clean as usual in main hall way. The stairs are wooden, so it was noisy at night when other visitors came in. The doors do not close softly, so this was noisy until midnight. Free parking with plenty of spaces available was very helpful, as parking in the area is residential. Room was compact (as advised in advert) but limited hanging space. Tea, coffee, milk and loo paper not replenished daily. Fridge was at ground level and hard to open at base of bed. TV did not work. Radiator heating could not be turned down, or off, so room very hot requiring window left open (so noise pollution as near to student accommodation) Bathroom tap kept coming off. The bathroom needs a new towel radiator or hanging rail that is off the ground for the large towels - these had to be hung over the shower and there was no hanging hook in the bathroom for clothing, only a windowsill. Though the window was frosted, it did need a blind for privacy as the room is overlooked and visible when light on at night. Hoping this constructive feedback helps the hotel to improve the room.