When I checked in, they sent me to a hot room the walls were yellow with nicotine and streak of it that had run down the walls. The smell was terrible and my eyes turned red and tears run down my cheeks. The bed was a very thin mattress very low to the floor, TV did not work and show enclosure was yellow tinted from smoke.
I called the front, to tell them of the problems, they said someone would be right there. I waited for over 30 minutes before I went back to the front desk and informed them that there was a mistake, that I needed non-smoking room. The clerk looked it up and said "nope, that is what you booked". I said I am sorry, but I must have done it by mistake. He said "that is what you booked and that is what you got" Again, I asked to be moved to a non smoker room. He keep repeating the same thing over and over. I said I don't care, I can not sleep in that room, don't you have others, I will pay again to rent one if needed. After telling me I already had a room, I finally convinced him, I was not leaving and to call someone. After a lengthy call in a language I don't understand, he finally assigned me another room.
This was upstairs at the other wing of the hotel. Night and day difference. A/c was on, nice high thick memory foam mattress, TV worked, No smells or odors, very clean room and bathroom.
I did notice a little smoke smell in the room as I was taking off my clothes and realized it was my clothes that smelled, from the short stay in the room.