Dear Khachatur Hakobyan,Thank you for taking the time to write a review in regards to your experience.As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal. On behalf of the entire management of the hotel, I sincerely apologize for that incident, and regret failing to deliver superb services, and you still have unpleasant impressions about our hotel.We have shared your feedback with the appropriate hotel team and all necessary measures have been taken in order to avoid repeated incidents in the future.We hope to see you in our hotel and let us provide you with the best service you expect.Sincerely,Voskan Kokanyan,General Manager