Dear mrs Corral,we are sorry you were not satisfied with your rooms but we have a lot of units available and you chose to book regular rooms. When you make a reservation you can pick what apartment you want as you can see on website. There are also pictures presented for every room or apartment.Best regards

Dear guest, thank you for staying at Dezman Luxuy Center. Furthermore, the ad clearly states there is no elevator at our building. We are also really disappointed for all the things you wrote since you destroyed the mattress and all linens while drinking wine in bed. Shower handle is not broken because it is designed that way. For laundry service you didn't ask in advance for us to organize it since you came for 1 night. We are sorry that you are not satisfied but given the damage to the mattress you did we were correct and didn’t charge you anything. Maybe next time we'll establish better communication. Best regards, Dežman Luxury Center