Villa, 3 camere da letto, piscina privata, vista mare | Terrazza/patio

Recensioni per Sofitel Bahrain Zallaq Thalassa Sea & Spa

5 out of 5
Sofitel Bahrain Zallaq Thalassa Sea & Spa
105 Zallaq Highway, Building 2015, Block 1055, Zallaq

Recensioni

8,8

Eccellente

Valutazione di 10 - Eccellente. 264 su 446 recensioni" "
Valutazione di 8 - Buono. 111 su 446 recensioni" "
Valutazione di 6 - Soddisfacente. 37 su 446 recensioni" "
Valutazione di 4 - Scarso. 19 su 446 recensioni" "
Valutazione di 2 - Terribile. 15 su 446 recensioni" "

9,0/10

Pulizia

8,8/10

Personale e servizio

8,4/10

Servizi

9,0/10

Condizioni e dotazioni della struttura

8,8/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Enrico

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 7 notti a dicembre 2022
Risposta di Sofitel Bahrain Zallaq Thalassa Sea & Spa, il giorno 8 gen 2023
Dear Guest, Thank you for posting your review following your recent stay at Sofitel Bahrain. We are delighted to read your review; it gives us great pleasure to know that you enjoyed our facilities.Your points of improvement concerning our service are highly appreciated and will be discussed in depth with our management to better serve our valuable guests in the future.We look forward to welcoming you back,Warm Regards

10/10 Eccellente

Luis, AlKhobar

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Rooms are very nice and clean
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Experience Team, il giorno 25 mar 2024
Thank you for sharing your 5-star ratings.

6/10 Soddisfacente

Victoria

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
Hotel is in a lovely setting on the beach but is masquerading as a 5 star hotel. We were staying as a family for a winter sun break, whilst we were there the hotel was hosting a big wedding over many days. The noise level from this was completely unacceptable on many occasions (stacks of speakers and very loud music), public areas of the hotel monopolised, set up taking place at night causing sleep disturbance and hotel staff generally prioritising the wedding. Mattresses on Sun loungers were shabby as were many pool towels. No service at pool bar. Service at Breakfast very hit and miss. Friday brunch also very loud, disturbing attempts at relaxing by the pool. Really feels like the hotel prioritises making money over guest satisfaction. Club Millesime was good, great service from Hanna and Michelle.
Soggiorno di 4 notti a gennaio 2024
Risposta di Guest Experience Manager, il giorno 14 gen 2024
Dear Mrs. Boneham,Thank you for taking the time to share your feedback with us. We are truly disappointed to hear about the challenges you encountered during your stay with us. Please accept our sincere apologies for the disturbances caused by the wedding event and the shortcomings in service and amenities.We take your comments seriously and will address each of the issues you've raised with our Management team to ensure that necessary improvements are made. We strive to provide an exceptional experience for all our guests, and it is disheartening to learn that we fell short of your expectations.On a positive note, we are delighted to hear that you had a pleasant experience at Club Millesime and received great service from Hanna and Michelle. We will be sure to share your kind words with them.We sincerely appreciate your valuable feedback, and we hope for the opportunity to welcome you back in the future for a more satisfying experience.Sincerely,

10/10 Eccellente

Nima

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Risposta di Sofitel Bahrain Zallaq Thalassa Sea & Spa, il giorno 6 feb 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

8/10 Buono

JOANNA, Shropshire

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
We stay at this hotel every October. This year we noticed a big difference and not in a good way. Every day we had to ask for towels as they’d clean the room and then not leave any towels. We’d then be given 2 towels for 4 of us! Not a major issue but inconvenient having to constantly ask and wait for them to be brought to us. Also, things in the room didn’t work (hair dryer and shaving socket). There was a wedding during our stay, again this isn’t a problem as it quite nice watching what’s going on but the set up took away a section of the pool area and the DJ and music were ridiculously loud, not very relaxing for guests who weren’t part of the wedding. It won’t put us off staying again as we love the area but the standards do need to be improved.
Soggiorno di 7 notti a ottobre 2023
Risposta di Guest Experience Manager, il giorno 7 nov 2023
Dear Mrs. Dorsett,Thank you for your feedback regarding your recent stay with us. We apologize for any inconvenience you experienced during your visit. Rest assured, we take your comments seriously and will address these issues to improve our services.Moreover, we apologize for any inconvenience caused by the loud music during the wedding event. We understand that this disrupted the peaceful atmosphere for guests who were not part of the celebration. We appreciate your understanding and patience.Your satisfaction is important to us, and please be assured that we will review our procedures to minimize any disturbances in the future.We hope to have the opportunity to welcome you back again and provide you with an improved experience.Sincerely,

10/10 Eccellente

Ali

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good place
Soggiorno di 1 notte a ottobre 2023
Risposta di Sofitel Bahrain Zallaq Thalassa Sea & Spa, il giorno 26 ott 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it was rewarding to read that you appreciated your experience with us.Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 Eccellente

Chase

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Love the property. Feels like a resort. Perfect weekend get away…. But be prepared to spend some $$$$
Soggiorno di 3 notti a ottobre 2023
Risposta di Sofitel Bahrain Zallaq Thalassa Sea & Spa, il giorno 17 ott 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it is rewarding to read that you appreciated your experience with us, in particular to highlight our resort facilities and ambiance. Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 Eccellente

Jason

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazing hotel properties with 5 Star treatment
Soggiorno di 1 notte a ottobre 2023
Risposta di Sofitel Bahrain Zallaq Thalassa Sea & Spa, il giorno 17 ott 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it is rewarding to read that you appreciated your experience with us, in particular to highlight our resort facilities and service quality.Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 Eccellente

Yasser

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Excellent stay and facilities
It was a fantastic facilities and stay, enjoyed the atmosphere, and staff, however, the rooms were not very clean, also noted some blood sports on bed sheets
Soggiorno di 2 notti a settembre 2023
Risposta di Sofitel Bahrain Zallaq Thalassa Sea & Spa, il giorno 26 set 2023
Dear Guest, Thank you for posting your review following your recent stay at Sofitel Bahrain. We are delighted to read your review; it gives us great pleasure to know that you enjoyed our facilities.Your points of improvement are highly appreciated and will be discussed in depth with our management to better serve our valuable guests in the future.We look forward to welcoming you back,Warm Regards

6/10 Soddisfacente

Subheyah

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 5 notti a settembre 2023
Risposta di Sofitel Bahrain Zallaq Thalassa Sea & Spa, il giorno 15 set 2023
Dear Guest, Thank you for posting your review following your recent stay at Sofitel Bahrain. It gives us great pleasure to know that you enjoyed our facilities. Your points of improvement are highly appreciated and will be discussed in depth with our management to better serve our valuable guests in the future.We look forward to welcoming you back,Warm Regards

10/10 Eccellente

Naser

Soggiorno di 1 notte ad agosto 2023
Risposta di Sofitel Bahrain Zallaq Thalassa Sea & Spa, il giorno 6 set 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it was rewarding to read that you appreciated your experience with us.Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 Eccellente

FAHAD

Soggiorno di 1 notte a settembre 2023
Risposta di Sofitel Bahrain Zallaq Thalassa Sea & Spa, il giorno 5 set 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it was rewarding to read that you appreciated your experience with us.Once again we would like to thank you for your comments on behalf of all our team. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 Eccellente

Mohammed

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte ad agosto 2023
Risposta di Sofitel Bahrain Zallaq Thalassa Sea & Spa, il giorno 22 ago 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it is rewarding to read that you appreciated your experience with us.Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 Eccellente

Mohammed

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excellent
Soggiorno di 1 notte ad agosto 2023
Risposta di Sofitel Bahrain Zallaq Thalassa Sea & Spa, il giorno 18 ago 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it is rewarding to read that you appreciated your experience with us.Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 Eccellente

MOHAMMED

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a luglio 2023
Risposta di Sofitel Bahrain Zallaq Thalassa Sea & Spa, il giorno 10 lug 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it is rewarding to read that you appreciated your experience with us.Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 Eccellente

Abdullah

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a luglio 2023
Risposta di Sofitel Bahrain Zallaq Thalassa Sea & Spa, il giorno 8 lug 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it is rewarding to read that you appreciated your experience with us.Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 Eccellente

Abdullah

Soggiorno di 1 notte a luglio 2023
Risposta di Sofitel Bahrain Zallaq Thalassa Sea & Spa, il giorno 7 lug 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it is rewarding to read that you appreciated your experience with us.Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

2/10 Terribile

FAISAL

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The treatment at the reception was bad arrived at eight evening The reception man said wate the room not ready The room sevice workers were Disgusting
Soggiorno di 2 notti a giugno 2023
Risposta di Sofitel Bahrain Zallaq Thalassa Sea & Spa, il giorno 21 giu 2023
Dear Guest,Thank you for taking the time to share your feedback.While we wish you had a better experience, it is with your feedback that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely

10/10 Eccellente

Jayesh Kalyan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I would highly recommend this place, it's an amazing hotel with amazing staff. Will visit again
Soggiorno di 7 notti a maggio 2023
Risposta di Sofitel Bahrain Zallaq Thalassa Sea & Spa, il giorno 5 giu 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it was rewarding to read that you appreciated your experience with us, in particular to highlight our resort facilities and service quality. Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

4/10 Scarso

Armen, Al Khobar

Viaggio con la famiglia
Mi è piaciuto: Servizi
Non mi è piaciuto: Personale e servizio
We stayed at SOFITEL as a family and we unfortunately experienced several hiccups: -We had clearly booked a room for 4 people, yet the room did not have enough beds to accommodate us all. We were given a cot, which was barely fit for our 2 year old, and we were CLEARLY told by the hotel staff, that they expect us to accommodate our 5 year old in our bed in a rude manner. With no efforts whatsoever in making a bed available for him. -We were told we were upgraded, yet the room simply matched our booking. -The lifeguards by the kids' pool were constantly using their phones and wearing earphones, raising great concerns for our kids' safety. -We asked for beach towels, which came about an hour late. This made it quite inconvenient for us to make sure our kids were not freezing when they came out of water. -Inside the room, the light on top of the toilet mirror loosened and fell on my wife's head. We called the reception, they sent a technician to fix it, who also left the toilet in great mess afterwards. -On a peak, Eid break, the resort had chosen to use very toxic paint to paint and maintain the roads leading to the pools. -Worst part of all was, upon checkout we discussed all our concerns with the Guest Relations officer on April 27th, whose simple answer was to us: I am not aware of all this, and I will have to investigate. It is quite sad that the resort's beauty does not match its terrible service, and that we truly did not get value for our money.
Soggiorno di 3 notti ad aprile 2023
Risposta di Guest Experience Manager, il giorno 2 mag 2023
Dear Mr. & Mrs. Arevian,We deeply regret to hear about your experience during your stay with us. Whilst an apology with regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity.We certainly empathize with the points you mentioned in your review. Please be assured that all the points you highlighted have been taken on board, a review of the relevant processes has been undertaken and the necessary corrective measures and actions have been implemented to avoid any recurrence of such issues.We hope that you will give us another opportunity to better serve you in the future.On behalf of the Management.Sincerely,Guest Experience Manager

10/10 Eccellente

Mohammed

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad aprile 2023
Risposta di Sofitel Bahrain Zallaq Thalassa Sea & Spa, il giorno 27 apr 2023
Dear Valued Guest,We very much appreciate your review regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa. We are extremely happy and it is rewarding to read that you appreciated your experience with us.Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

2/10 Terribile

Bader

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
No upgrade
Soggiorno di 1 notte ad aprile 2023
Risposta di Sofitel Bahrain Zallaq Thalassa Sea & Spa, il giorno 25 apr 2023
Dear Guest,Thank you for taking the time to share your feedback. While we wish you had a better experience, it is with your feedback that we learn from and use to improve. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Kiva ja hieno hotelli. Sijainti on aika kaukana palveluista. Hotelli sopii hyvin lapsille, koska leikkipaikkoja paljon ja lasten hoitajat todella mukavia.
Soggiorno di 6 notti ad aprile 2023
Risposta di Sofitel Bahrain Zallaq Thalassa Sea & Spa, il giorno 22 apr 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it was rewarding to read that you appreciated your experience with us, in particular to highlight our children facilities.Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards,

8/10 Buono

Julia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice visit
Family with 2 small children. (+) Kids club was very good, as was the splash park. Hotel was very pretty and pristine. Room was nice. Breakfast was good, though the service was friendly but slow. (-) Hotel towel system was very wasteful which given Sofitels general environmental concern was surprising.
Soggiorno di 4 notti ad aprile 2023
Risposta di Guest Experience Team, il giorno 13 apr 2023
Dear Ms. Julia,Thank you for posting your review following your recent stay at Sofitel Bahrain. We are delighted to receive your feedback; it gives us great pleasure to know that you enjoyed our facilities, breakfast, and the hospitality of our staff.Your points of improvement are highly appreciated and will be discussed in depth with our Management to better serve our valuable guests in the future.We hope to welcome you back again in the near future.Sincerely,

10/10 Eccellente

manei

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
شكر خاص لموظفة الاستقبال اروى لحسن الاستقبال ووكرم الضيافة
Soggiorno di 1 notte a marzo 2023
Risposta di Sofitel Bahrain Zallaq Thalassa Sea & Spa, il giorno 11 mar 2023
بعد التحیةنشكركم على إيجاد الوقت للإجابة على ھذة الإستمارة.نحن نقدر كثیرا تعلیقاتكم الإجابیة حول اقامتكم في فندق السوفتيل الزلاق لقد قمت بمشاركة تعلیقاتكم مع فريق العمل لیكونوا على دراية بمشاركتھم في إرضائكم وكونھم عند حسن توقعاتكم.إن التقییم الإيجابي من عملاءنا يعتبر أفضل مكافئة لنا- شكرا نحن نتطلع للترحیب بكم مرة أخرىمع خالص الشكر و التقدير

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a febbraio 2023
Risposta di Sofitel Bahrain Zallaq Thalassa Sea & Spa, il giorno 12 feb 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it was rewarding to read that you appreciated your experience with us. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 Eccellente

Artsuz

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
We enjoyed this property and everything was perfect
Soggiorno di 4 notti a gennaio 2023
Risposta di Sofitel Bahrain Zallaq Thalassa Sea & Spa, il giorno 29 gen 2023
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 Eccellente

Zuhair

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a gennaio 2023
Risposta di Guest Experience Team, il giorno 22 gen 2023
Thank you for sharing your ratings.We hope to have the pleasure to welcome you back again for another Magnifique experience.Sincerely,

10/10 Eccellente

KATHY

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Clean safe beautiful
Risposta di Guest Experience Team, il giorno 22 gen 2023
Dear Ms. Li,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it is rewarding to read that you appreciated your experience with us, in particular the overall security and cleanliness of the hotel. Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards,

10/10 Eccellente

Scott

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Christmas Day 2022
Stayed overnight following Christmas Day Brunch, great experiance and atmosphere, enjoyed by the whole family.
Soggiorno di 1 notte a dicembre 2022
Risposta di Guest Experience Manager, il giorno 7 nov 2023
Dear Mr. Scott,Thank you for sharing your Christmas experience with us! We're thrilled to hear that you and your family enjoyed the atmosphere and had a great time following the Christmas Day Brunch. Creating memorable experiences for our guests during the holiday season is our top priority, and we're glad we could deliver. We look forward to welcoming you and your family back for another wonderful Christmas celebration. Sincerely,

2/10 Terribile

Ayesha, Norfolk

Viaggio di coppia
Mi è piaciuto: Servizi
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
I was highly disappointed as the quality of the hotel was not what I expect of a Sofitel brand. The reception staff was very lovely but the rest not so much. The room I checked into had a dirty tub (hair, rust stains, dirt rig on tub). The staff took over one hour to arrange for another "upgraded room" to only give me a room that was not ready, with a significantly smaller patio, and a not so equivalent view. This "upgrade" was more like a downgrade. I was placed into my old room and settled on having the maids come clean. To my surprise when they ran the water brown rusted water came out. I was disgusted and needless to say I did not take a bath. This process caused me a 2 hr delay making me significantly late to a concert I was attending in the area. With food service, I had not-so-stellar service. In one order my food was cold, second order requested no mayo (because in Bahrain they put mayo on everything) my BBQ burger came back plain with no BBQ sauce! Next morning I ordered the anti-aging breakfast among other items. Welp I got no anti-aging breakfast but sure did get the bill. At this point, I was over it, and continued with my spa appointment which was superb! After my spa appointment, I wanted to check out as soon as possible and return home. Unfortunately, it took about one hour for them to correct my bill and refund me for the breakfast I did not receive. Also, my room had some visible wear and tear. In summary, keep the spa, but throw the hotel away!
Soggiorno di 1 notte a dicembre 2022
Risposta di Sofitel Bahrain Zallaq Thalassa Sea & Spa, il giorno 16 dic 2022
Dear Guest,Thank you for taking the time to share your feedback. While we wish you had a better experience, it is with your feedback that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely

10/10 Eccellente

Habib

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2022
Risposta di Guest Experience Team, il giorno 25 nov 2022
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it was rewarding to read that you appreciated your experience with us, in particular to highlight our staff friendliness and resort facilities. Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards,

10/10 Eccellente

Fathy

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice hotel Friendly stuff Nice beach
Soggiorno di 1 notte a ottobre 2022
Risposta di Sofitel Bahrain Zallaq Thalassa Sea & Spa, il giorno 14 ott 2022
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it was rewarding to read that you appreciated your experience with us, in particular to highlight our staff friendliness and resort facilities. Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

10/10 Eccellente

Karim

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff need more training on treating guests with more respect
Soggiorno di 2 notti a ottobre 2022
Risposta di Sofitel Bahrain Zallaq Thalassa Sea & Spa, il giorno 10 ott 2022
Dear Guest,Thank you for taking the time to share your feedback. While we wish you had a better experience, it is with your feedback that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely

10/10 Eccellente

Talal, Springfield Gardens

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I like the beach and the pool area in this hotel
Soggiorno di 2 notti a settembre 2022
Risposta di Sofitel Bahrain Zallaq Thalassa Sea & Spa, il giorno 6 ott 2022
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa.We are extremely happy and it is rewarding to read that you appreciated your experience with us, in particular to highlight our beach and pool ambiance.Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon.Warmest regards

8/10 Buono

assaf

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
فندق واسع ونظيف ومناس للعوائل
Soggiorno di 2 notti a settembre 2022
Risposta di Sofitel Bahrain Zallaq Thalassa Sea & Spa, il giorno 26 set 2022
بعد التحیةنشكركم على إيجاد الوقت للإجابة على ھذة الإستمارة.نحن نقدر كثیرا تعلیقاتكم الإجابیة حول اقامتكم في فندق السوفتيل الزلاق لقد قمت بمشاركة تعلیقاتكم مع فريق العمل لیكونوا على دراية بمشاركتھم في إرضائكم وكونھم عند حسن توقعاتكم.إن التقییم الإيجابي من عملاءنا يعتبر أفضل مكافئة لنا- شكرا نحن نتطلع للترحیب بكم مرة أخرىمع خالص الشكر و التقدير

8/10 Buono

Rawan

Soggiorno di 2 notti a settembre 2022

2/10 Terribile

Fathy

Viaggio di gruppo, Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
I’m not taken the upgrade for my poking same like informed me & I have access to lounge and after that the reception tell me that bay mistake your poking is not included? I was so sad Abou that
Soggiorno di 1 notte a settembre 2022
Risposta di Sofitel Bahrain Zallaq Thalassa Sea & Spa, il giorno 10 ott 2022
Dear Guest,Thank you for taking the time to share your feedback. While we wish you had a better experience, it is with your feedback that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely

4/10 Scarso

Mohammed

Non mi è piaciuto: Personale e servizio
They refused to upgrade me. Also, the hotel is far from everything which gives advantage to the hotel to make everything very expensive. I will never stay there again.
Soggiorno di 1 notte ad agosto 2022
Risposta di Sofitel Bahrain Zallaq Thalassa Sea & Spa, il giorno 1 set 2022
Dear Guest,Thank you for taking the time to share your feedback.While we wish you had a better experience, it is with your feedback that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

8/10 Buono

Mohammed

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
اقامه منتازه انصح بالمنتجع صراحتا البحر حلو ونظيف و المسبح كذلك ملاحظة بسيطه الشرشف ليس نظيف
Soggiorno di 2 notti ad agosto 2022
Risposta di Guest Experience Team, il giorno 30 ago 2022
نشكركم على إيجاد الوقت لتخبرنا عن تجربتكم فى فندقنا.لكننا نود أن نفیدكم بأننا نسعى جاھدين لتوفیر خدمة ممیزة لكل ضیف وبالتالى ملاحظتكم مھمة جدا لنا. من ھنا نود أن نعلمكم بأننا نتخذ كافة التدابیر المناسبة لمعالجة المشاكل، بل محاولة منعھا قبل حدوثھانحن نقدر إھتمامكم و نطلب من سیادتكم اتاحتنا فرصة أخرى لكى نقدم لكم خدمة أحسن فى المستقبل القريبمع خالص الشكر و التقدير

10/10 Eccellente

Ahmad

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
كانت تجربة قصيرة لليلة واحدة الاستقبال ممتاز والغرفة نظيفة ولكن السعر مبالغ فيه جدا
Soggiorno di 1 notte ad agosto 2022
Risposta di Guest Experience Team, il giorno 30 ago 2022
بعد التحیة نشكركم على إيجاد الوقت للإجابة على ھذة الإستمارة. نحن نقدر كثیرا تعلیقاتكم الإجابیة حول اقامتكم في فندق السوفتيل الزلاق لقد قمت بمشاركة تعلیقاتكم مع فريق العمل لیكونوا على دراية بمشاركتھم في إرضائكم وكونھم عند حسن توقعاتكم. إن التقییم الإيجابي من عملاءنا يعتبر أفضل مكافئة لنا- شكرا نحن نتطلع للترحیب بكم مرة أخرى مع خالص الشكر و التقدير

10/10 Eccellente

Saqur

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
رائع جداً
في الحقيقة منتجع رائع وطاقم فندق قمة في الاحترام وجو المنتجع مميز ولا تحتاج تخرج خارج المنتجع انصح فيه وبقوة لما يوفر من هدوء وخصوصية عالية وخدمة مميزة
Soggiorno di 1 notte ad agosto 2022

10/10 Eccellente

ABDULLA

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excellent stay .
Soggiorno di 1 notte ad agosto 2022
Risposta di Sofitel Bahrain Zallaq Thalassa Sea & Spa, il giorno 9 ago 2022
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa. We are extremely happy and it is rewarding to read that you appreciated your experience with us. Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon. Warmest regards

10/10 Eccellente

ahmed

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a luglio 2022
Risposta di Sofitel Bahrain Zallaq Thalassa Sea & Spa, il giorno 31 lug 2022
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa. We are extremely happy and it is rewarding to read that you appreciated your experience with us. Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon. Warmest regards

8/10 Buono

Khaled, El paso

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Paid full price for everything and No upgrade and barely got two hour late checkout after begging the clerk because of my son special needs condition. One of the rooms was not ready even though we arrived at 5pm
Soggiorno di 1 notte a luglio 2022
Risposta di Sofitel Bahrain Zallaq Thalassa Sea & Spa, il giorno 25 lug 2022
Dear Guest, Thank you for posting your review following your recent stay at Sofitel Bahrain. Your points of improvement concerning our service are highly appreciated and will be discussed in depth with our management to better serve our valuable guests in the future. We look forward to welcoming you back, Warm Regards

10/10 Eccellente

Jonathan, Al khobar

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazing experience and staff at the kids club are great. My kids always wanting to go back to this hotel just to spend time at the kids club with them. They make sure kids are active and guide them through many activities during the day, so they don’t really want to leave
Soggiorno di 1 notte a luglio 2022
Risposta di Sofitel Bahrain Zallaq Thalassa Sea & Spa, il giorno 25 lug 2022
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa. We are extremely happy and it is rewarding to read that you appreciated your experience with us, in particular to highlight our service quality and children facilities. Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon. Warmest regards

10/10 Eccellente

Jonathan, Al khobar

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great beach - pool area with lots of activities for the kids
Soggiorno di 4 notti a luglio 2022
Risposta di Sofitel Bahrain Zallaq Thalassa Sea & Spa, il giorno 14 lug 2022
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa. We are extremely happy and it is rewarding to read that you appreciated your experience with us, in particular to highlight our beach area and children facilities. Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon. Warmest regards

8/10 Buono

Abdullah

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
جميل
ممتاز المنتجع بس عيبه بعيد عن المولات ينفع استجمام
Soggiorno di 1 notte a giugno 2022
Risposta di Sofitel Bahrain Zallaq Thalassa Sea & Spa, il giorno 24 giu 2022
بعد التحیة نشكركم على إيجاد الوقت للإجابة على ھذة الإستمارة. نحن نقدر كثیرا تعلیقاتكم الإجابیة حول اقامتكم في فندق السوفتيل الزلاق لقد قمت بمشاركة تعلیقاتكم مع فريق العمل لیكونوا على دراية بمشاركتھم في إرضائكم وكونھم عند حسن توقعاتكم. إن التقییم الإيجابي من عملاءنا يعتبر أفضل مكافئة لنا- شكرا نحن نتطلع للترحیب بكم مرة أخرى مع خالص الشكر و التقدير

10/10 Eccellente

rassam

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a giugno 2022
Risposta di Sofitel Bahrain Zallaq Thalassa Sea & Spa, il giorno 23 giu 2022
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa. We are extremely happy and it is rewarding to read that you appreciated your experience with us. Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon. Warmest regards

8/10 Buono

Jonathan, Al khobar

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent stay with great number of activities for the kids
Soggiorno di 2 notti a giugno 2022
Risposta di Sofitel Bahrain Zallaq Thalassa Sea & Spa, il giorno 22 giu 2022
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Sofitel Bahrain Zallaq Thalassa Sea & Spa. We are extremely happy and it is rewarding to read that you appreciated your experience with us, in particular to highlight our children facilities. Once again we would like to thank you for your comments on behalf of all of our team. And with this in mind, we hope to welcome you back soon. Warmest regards