Dear Luigi Junior, Thank you for the amazing rating! It is great to see you enjoyed the time at Park Hyatt Zurich. We are delighted to welcome you back in not too distant future and please feel free to contact us, if we can be of assistance to you. Warmest regards, Ramona Keller Guest Experience Manager Park Hyatt Zuerich

Dear Pietro, First of all, we would like to thank you very much for having taken the time to share your feedback about your recent stay at Park Hyatt Zurich. Your feedback is extremely important to us and allows us to continually monitor our progress. We were delighted to read that you enjoyed your recent stay and we could meet your expectations. Attentive service like this makes the difference in our line of work and we are always glad when we manage to fulfill the high standards we set for ourselves in order to create most memorable stays. In particular thank you for your kind feedback in regards to our location as well as your guest room. Feedback such as yours is what makes our jobs so rewarding and motivates the team further to continue to strive for the comfort and enjoyment of all our guests, which is our utmost priority. We look forward welcoming you back in hopefully not too distant future and hope that your stay will be just as enjoyable as your last. Please do not hesitate to contact us if we can be of any further assistance to you. Best regards, The Park Hyatt Zurich Team

Dear Guest, Thank you very much staying at our Park Hyatt in Zurich, as we were delighted to have you as our guest. Your feedback is extremely important to us and allows us to continually monitor our progress. We were extremely dismayed to learn that we were unable to meet your expectations, and that your stay with us was not to your satisfaction. Our goal is to deliver high-quality hospitality to every guest on every stay, starting from your arrival at the hotel until departure. We are truly sorry we did not meet your expectations on this occasion. Any further feedback you would like to share, how we could improve any future stay from you, is highly appreciated. We sincerely hope to have the chance to welcome you back to Park Hyatt Zurich in the near future. Please rest assured that we are at your disposal if there is anything we may assist you with in the meantime. Best regards, The Park Hyatt Zurich Team