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Recensioni per ITC Mughal, A Luxury Collection Resort & Spa, Agra

5 out of 5
ITC Mughal, A Luxury Collection Resort & Spa, Agra
Taj Ganj Uttar Pradesh, Agra, Uttar Pradesh

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 533 su 1001 recensioni" "
Valutazione di 8 - Buono. 282 su 1001 recensioni" "
Valutazione di 6 - Soddisfacente. 105 su 1001 recensioni" "
Valutazione di 4 - Scarso. 54 su 1001 recensioni" "
Valutazione di 2 - Terribile. 27 su 1001 recensioni" "

9,0/10

Pulizia

8,8/10

Personale e servizio

8,4/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

8,6/10

Ecosostenibilità

Recensioni

10/10 Eccellente

paolo miki

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Ottima esperienza, struttura molto bella, letti comodissimi, altissimi standard di pulizia e manutenzione. Colazione eccellente.
Soggiorno di 1 notte ad agosto 2023
Risposta di SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA, il giorno 18 ago 2023
Dear Guest,Namaste!Thank you for taking out the time to share your valuable feedback with us. We are truly gratified by your generous compliments as it motivates us to strive for greater heights of perfection.The team here would be delighted to see your compliments.We value your patronage and look forward to welcoming you back again at ITC Mughal.Responsibly yours

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2020
Risposta di Rajat Sethi - General Manager, il giorno 11 feb 2020
Dear Guest, Thank you for choosing ITC Mughal - A Luxury Collection Resort & Spa. We value your patronage and look forward to your continued support. Yours sincerely,

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
The hotel is nice, with multiple buildings and green areas and the hall is impressive but certains areas need renovation (like the pool). The room is small for an Indian five star hotel and in particular our room was very stinky. Smooth check-in and check out. Extras are disproportionate in comparison to the cost of the room (and it wasn’t our first five star hotel in India). Peshawar restaurant is good and nice!
Soggiorno di 2 notti a luglio 2019
Risposta di Front Desk, il giorno 8 ago 2019
Dear Guest, At the outset, thank you for choosing ITC Mughal and giving us a feedback. The points given by you will be taken into consideration. Warm Regards Ravi Crispin

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Struttura datata, ma comunque abbastanza confortevole. Camere da ristrutturare.
Soggiorno di 1 notte ad aprile 2019

8/10 Buono

valeria giovanna

Mi è piaciuto: Personale e servizio e comfort della camera
Albergo 5 stelle che equivale ad 3.5 stelle eu
Esperienza positiva per quanto possibile in India
Soggiorno di 1 notte a gennaio 2019
Risposta di Rajeev Pathak, General Manager, ITC Mughal, il giorno 10 gen 2019
Dear Guest, Namaskar !! We sincerely apologize for the dissonance faced during your stay at ITC Mughal. Request you to elaborate on the dissatisfiers so as to address the areas of concern. We sincerely hope that you will provide us another opportunity to restore your confidence in ITC Mughal. We value your patronage and look forward to your continued support. Yours sincerely,

10/10 Eccellente

silvia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Ottima scelta
Hotel curato e ben posizionato rispetto al Taj Mahsl. Parti comuni lussuose e curate. Spa molto bella ed elegante, con servizi completi; al top la piscina riservata alla Spa ed alle suite, immersa in un bel giardino e molto intima. Purtroppo anche le camere Mughal (che non sono quelle basiche) anche se nelle necessitando di essere rimodernate, in particolare i bagni. Il ristorante dell’hotel offre una varietà adeguata al contesto (prevalenza vegetariana) e un buffet dignitoso a prezzi contenuti.
Soggiorno di 2 notti ad agosto 2018
Risposta di Ankit, il giorno 27 ago 2018
Thank you for staying with us, we appreciate your feedback.

10/10 Eccellente

giuseppe

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Shangri-La. sempre al top
Come sempre negli Shangri-La ottimo servizio e standard elevati. Colazione varia e aperitivo nella lounge di buon livello (in altri Shangri-La ho visto anche di meglio) . Bel giardino e piscina, l’idromassaggio necessità di manutenzione. Buoni piatti italiani (per chi avesse nostalgia) al ristorante Sorrento.
Soggiorno di 2 notti ad agosto 2018
Risposta di Ankit, il giorno 27 ago 2018
Thank you for staying with us, we appreciate your feedback.

10/10 Eccellente

Michele

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Un momento di relax
Sicuramente, dopo una settimana in giro per il Rajasthan in modo molto molto spartano godersi una giornata all’ITC MUGHAL di Agra ci sta....
Risposta di Nadeem, il giorno 4 mag 2018
Grazie per aver soggiornato con ITC Mughal. Apprezziamo il tuo feedback

8/10 Buono

flavio, feltre

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Molto ben curato con personale gentilissimo e discreto,

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Fabolous Spa
Very convenient hotel for location, security and room size. Restricted food offer, only 2 restaurants for undreds of rooms. Very high priced. On the other sde Spa is fantastic. Huge spaces, wondeful robes and super professional treatments. Best in my life.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
una bellissima struttura in stile
la struttura è molto bella, in stile palazzo moghul, ben tenuta e suggestiva. ho trovato lo staff mediamente disponibile, cosa strana in quanto in india regna una gentilezza assoluta negli alberghi

8/10 Buono

Varun

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA, il giorno 29 apr 2024
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.We value your patronage and look forward to your continued support.Responsibly yours,

10/10 Eccellente

Shashank

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Our stay here was excellent. Right from check in to check out was smooth. Ride to Taj from here was only 10 minutes. Property is very well maintained and felt very peace here.
Soggiorno di 1 notte ad aprile 2024
Risposta di SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA, il giorno 27 apr 2024
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is indeed heartening to know that the services rendered met your expectations. We are truly gratified by your generous compliments as it motivates us to strive for greater heights of perfection.The team values your patronage and we look forward to your continued support.Responsibly yours,

10/10 Eccellente

Carlos, Allen

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
good location, very clean, great staff
Soggiorno di 2 notti a febbraio 2024
Risposta di SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA, il giorno 18 apr 2024
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is indeed heartening to know that the services We value your patronage and look forward to your continued support.Responsibly yours,

8/10 Buono

Navpreet

Soggiorno di 2 notti ad aprile 2024
Risposta di SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA, il giorno 18 apr 2024
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is indeed heartening to know that the services We value your patronage and look forward to your continued support.Responsibly yours,

6/10 Soddisfacente

Stephen

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
We stayed two nights at this hotel and were expecting a 5 star hotel as indicated via the Expedia booking site. Our first impressions were good up to checkin however our room was tired and needed an update. The room above had a chair or table that was constantly moved a lot which vibrated very loudly into ours. The buffet is extensive and being over Easter there were lots of hot cross buns and other treats on offer. The head chef went out of his way to make sure my wife and daughter’s dietary needs were taken care of. One down side was the number of young children putting their hands all over the food due to a lack of parental supervision. Other staff throughout the hotel did their best to make us feel comfortable throughout our two night stay. Overall I think the 5 star rating is over inflated and I would be pushing to give it a 4.
Soggiorno di 2 notti a marzo 2024
Risposta di SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA, il giorno 2 apr 2024
Dear Guest,Namaste!At the outset, I wish to thank you for choosing to stay at ITC Mughal and for sharing your valuable feedback.On behalf of my team, do accept our sincere apologies on the inconvenience due to lack of attention by the service associates in the restaurant. You have my assurance that necessary action has been initiated to ensure this does not reoccur. Constructive feedback from discerning guests, are a source of immense help in not only maintaining but also for improving our standards as well as synergize the processes to the levels expected of us.We do hope you will not let this mar your impression of our standards and allow us another opportunity to serve you better in future.Responsibly yours,

10/10 Eccellente

Nilashish

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This was our second time staying at the ITC Mughal and it was better than we remembered. The staff were excellent and were readily available for assistance. The rooms were spacious and clean. Special shoutout goes to the housekeeping staff, not only for making up our rooms but also setting up an extra bed in our room. Would highly recommend this property for anyone looking for a luxurious stay in Agra!
Soggiorno di 1 notte a marzo 2024
Risposta di SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA, il giorno 1 apr 2024
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is heartening to know that the services rendered met your expectations.The team values your patronage and we look forward to your continued support.Responsibly yours,

10/10 Eccellente

Gurudas, ISELIN

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This is an excellent property with very nice location and easy to commute.
Soggiorno di 1 notte a marzo 2024
Risposta di SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA, il giorno 19 mar 2024
Dear Guest,Namaste!Thank you for choosing to stay at ITC Mughal.We value your patronage and look forward to your continued support.Responsibly yours,

10/10 Eccellente

Gurvinder

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA, il giorno 6 mar 2024
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.We value your patronage and look forward to your continued support.Responsibly yours,

10/10 Eccellente

Sachin H.

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This is a somehwat dated property but still quite nice.
Soggiorno di 1 notte a febbraio 2024
Risposta di SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA, il giorno 4 mar 2024
Dear Guest,Namaste!Thank you for choosing to stay at ITC Mughal.We value your patronage and look forward to your continued support.Responsibly yours,

10/10 Eccellente

John

Viaggio con la famiglia
ITC Agra is a wonderful hotel with great staff
Soggiorno di 2 notti a febbraio 2024
Risposta di SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA, il giorno 14 feb 2024
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.Your appreciation has been conveyed to the team and I am sure that yoru recommendation will go a long way in encouraging them.We value your patronage and we look forward to your continued support.Responsibly yours,

8/10 Buono

Jinisha

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
.
Soggiorno di 1 notte a febbraio 2024
Risposta di SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA, il giorno 14 feb 2024
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.Your appreciation has been conveyed to the team and I am sure that yoru recommendation will go a long way in encouraging them.We value your patronage and look forward to your continued support.Responsibly yours,

10/10 Eccellente

rogerio

Viaggio di gruppo
Soggiorno di 2 notti a gennaio 2024
Risposta di SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA, il giorno 29 gen 2024
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is indeed heartening to know that the services rendered met your expectations. The team values your patronage and we look forward to your continued support.Responsibly yours,

10/10 Eccellente

Rajiv

Soggiorno di 1 notte a gennaio 2024
Risposta di SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA, il giorno 6 feb 2024
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.We value your patronage and look forward to your continued support.Responsibly yours,

10/10 Eccellente

Annette

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Dejligt sted og tæt på Raj Mahal ! Lækkert mad og jeg vil anbefale det alle, her er trygt og sikkert
Soggiorno di 2 notti a gennaio 2024
Risposta di SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA, il giorno 15 gen 2024
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.The team values your patronage and we look forward to your continued support.Responsibly yours,

10/10 Eccellente

Sunita

Mi è piaciuto: Condizioni e dotazioni della struttura
The service was truly exceptional on all levels! The suites were amazing!!
Soggiorno di 1 notte a gennaio 2024
Risposta di SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA, il giorno 12 gen 2024
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is indeed heartening to know that the services rendered met your expectations. Your appreciation has been conveyed to the team and I am sure that your recommendation will go a long way in encouraging them. We value your patronage and look forward to your continued support.Responsibly yours,

10/10 Eccellente

Puneet

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA, il giorno 11 gen 2024
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.We value your patronage and look forward to your continued support.Responsibly yours,

10/10 Eccellente

Shweta

Soggiorno di 2 notti a dicembre 2023
Risposta di SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA, il giorno 15 dic 2023
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is indeed heartening to know that the services rendered met your expectations. The team values your patronage and we look forward to your continued support.Responsibly yours,

10/10 Eccellente

Rajesh

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Love the ambiance and hospitality of the hotel staff. Food was great
Soggiorno di 1 notte a dicembre 2023
Risposta di SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA, il giorno 13 dic 2023
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is indeed heartening to know that the services rendered met your expectations. We are truly gratified by your generous compliments as it motivates us to strive for greater heights of perfection.Your appreciation has been conveyed to the team and I am sure that your recommendation will go a long way in encouraging them. The team values your patronage and we look forward to your continued support.Responsibly yours,

8/10 Buono

Rahul

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Risposta di SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA, il giorno 14 feb 2024
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.Your appreciation has been conveyed to the team and I am sure that yoru recommendation will go a long way in encouraging them.We value your patronage and look forward to your continued support.Responsibly yours,

10/10 Eccellente

Daniel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent hospitality. The food and lodging was very good. The property is spread out, so great for a nice walk.
Soggiorno di 2 notti a novembre 2023
Risposta di SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA, il giorno 5 dic 2023
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is indeed heartening to know that the services rendered met your expectations. We are truly gratified by your generous compliments as it motivates us to strive for greater heights of perfection.Your appreciation has been conveyed to the team and I am sure that your recommendation will go a long way in encouraging them. The team values your patronage and we look forward to your continued support.Responsibly yours,

10/10 Eccellente

Zafar

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Large, well-appointed room. Excellent breakfast. Amazing gardens with flowers and fountains. Very relaxing hotel.
Soggiorno di 1 notte a novembre 2023
Risposta di SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA, il giorno 29 nov 2023
Dear Guest,Namaste!Thank you for taking out the time to share your experience at ITC Mughal.Responsibly yours,

8/10 Buono

Amrit

Soggiorno di 1 notte a novembre 2023
Risposta di SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA, il giorno 13 dic 2023
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is indeed heartening to know that the services rendered met your expectations. The team values your patronage and we look forward to your continued support.Responsibly yours,

10/10 Eccellente

Sumeet

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA, il giorno 13 nov 2023
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is indeed heartening to know that the services rendered met your expectations. The team values your patronage and we look forward to your continued support.Responsibly yours,

10/10 Eccellente

Greg

Great hotel! Service was fantastic especially James who helped with my bags.
Soggiorno di 2 notti a novembre 2023
Risposta di SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA, il giorno 10 nov 2023
Dear Guest,Namaste!Thank you for taking out the time to share your experience at ITC Mughal. Your appreciation has been conveyed to James and he would be delighted to see your compliments.We value your patronage and look forward to your continued support.Responsibly yours,

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Comfort della camera
Nice enough hotel, convenient for the Taj Mahal. A little more tired than other ITC properties (such as Jaipur). Our room was large and pleasant, but dated, and could have been cleaner. The bar feels a bit ‘transitory’ (there is a corridor running through it). Altogether the stay was fine, and most are only here for a night as that’s all that’s required to see Agra’s main sights. Some staff struggled with English (again not something we’ve experienced at other ITC properties). There was a bit of a faff with the bill on check out - receptionist denied a hold had been placed on my credit card - I had to show him my credit card app to prove it had and then he seemed unsure at how to release it - still pending!
Soggiorno di 2 notti a ottobre 2023
Risposta di SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA, il giorno 2 nov 2023
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.We have taken cognizance of your concerns and sincerely apologize for the inconvenience caused.May we request you to share details with us directly via email, so as to enable us to address your concerns.We sincerely hope that you will not let this mar your impression of our standards and allow us another opportunity to regain your confidence in ITC Mughal.We value your patronage and look forward to your continued support.

8/10 Buono

Anish, Chandler

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Restaurant food is average
Soggiorno di 1 notte a ottobre 2023
Risposta di SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA, il giorno 30 ott 2023
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.We have taken cognizance of your concerns regarding the food and sincerely apologize for any inconvenience caused. You have my assurance that the same shall definitely be reviewed.We sincerely hope that you will provide us with another opportunity to restore your confidence.The team values your patronage and we look forward to your continued support.Responsibly yours,

8/10 Buono

Warren

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Possibly ready for a little freshen up on the decor side soon, but all in all it was a very pleasant stay. Staff were excellent.
Soggiorno di 1 notte a ottobre 2023
Risposta di SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA, il giorno 28 ott 2023
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.We have taken cognizance of your concerns regarding freshen up of the decor and would like to assure you that the same shall definitely be reviewed to enhance our services.Your appreciation has been conveyed to the team.We value your patronage and look forward to your continued support.Responsibly yours,

10/10 Eccellente

Meggha

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
A beautiful property! Great staff! Delicious food at their restaurants! The best SPA - Kaya Kalp - a must try experience. Hands down the best.
Soggiorno di 1 notte a ottobre 2023
Risposta di SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA, il giorno 28 ott 2023
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.Your appreciation has been conveyed to the team.We value your patronage and look forward to your continued support.Responsibly yours,

10/10 Eccellente

Manish

Soggiorno di 2 notti a ottobre 2023
Risposta di SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA, il giorno 25 ott 2023
Dear Guest,Namaste!Thank you for taking out the time to share your experience at ITC Mughal.Responsibly yours,

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA, il giorno 21 ott 2023
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.Please accept my sincere apologies for any inconvenience casused. May we request you to share details with us directly via email, so as to enable us to enhance our services.We value your patronage and await your response.Responsibly yours,

10/10 Eccellente

Clinton

Viaggio di coppia
Mi è piaciuto: Condizioni e dotazioni della struttura
An amazing experience. Exceptional quality food, staff and surrounds
Soggiorno di 1 notte a ottobre 2023
Risposta di SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA, il giorno 19 ott 2023
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is indeed heartening to know that the services rendered met your expectations. We are truly gratified by your generous compliments as it motivates us to strive for greater heights of perfection.Your appreciation has been conveyed to the team and I am sure that your recommendation will go a long way in encouraging them. The team values your patronage and we look forward to your continued support.Responsibly yours,

6/10 Soddisfacente

Mohammad

Soggiorno di 1 notte a ottobre 2023
Risposta di SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA, il giorno 2 nov 2023
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.We have taken cognizance of your ratings which represent an unsavory experience and sincerely apologize for the inconvenience caused. May we request you to please share details with us directly so as to enable us to address your concerns.The team values your patronage and we look forward to serve you better in future.Responsibly yours,

6/10 Soddisfacente

PRAMOD, San Jose

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
I had placed 2 service requests through phone, both of them for TV/streaming service not working. I had to personally go once to remind them that my TV was not working. Then somebody came and helped. Second time, nobody came to look at the problem even after 12 hours and we anyway were checking out after that. So, I can say don't expect good service in this hotel ! Baaad Service
Soggiorno di 2 notti a ottobre 2023
Risposta di SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA, il giorno 12 ott 2023
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.Your concerns are well acknowledged and without meaning to offer any excuses, sincerely apologize for the inconvenience caused. You have my assurance of necessary action initiated to improve our services.We sincerely hope you will treat this in isolation, not a reflection of our usual service standards and provide us with another opportunity to regain your confidence.The team values your patronage and we look forward to serve you better in future.Responsibly Yours,

10/10 Eccellente

David

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent hotel in convenient location
Lovely, well maintained hotel close to the Taj Mahal with an excellent restaurant. Highly recommended.
Soggiorno di 1 notte a ottobre 2023
Risposta di SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA, il giorno 12 ott 2023
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is indeed heartening to know that the services rendered met your expectations.We value your patronage and look forward to your continued support.Responsibly yours,

6/10 Soddisfacente

Edward

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Nice entrance and gardens, but not a 5-star hotel from the bedroom to the bathroom. Breakfast was excellent, as well as the waiting service. While we were there, the hallways were bustling with families and children running around late into the evening and congregating in a single room with around 10 people.
Soggiorno di 1 notte a ottobre 2023
Risposta di SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA, il giorno 6 ott 2023
Dear Guest,Namaste!Thank you for sharing your experience at ITC Mughal.It is indeed heartening to know that the services rendered met your expectations. However, we have also taken cognizance of your concern regarding disturbance due to late evening movement in the hallway of children from other guest rooms and sincerely apologize for the inconvenience caused. Please be assured that the same shall definitely be reviewed during rooms allocation in future.The team values your patronage and we look forward to your continued support.Responsibly yours,

10/10 Eccellente

Paul

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel and grounds were just beautiful ... and the staff was incredibly helpful. Our only problem was that we couldn't stay longer! :^) -- Paul Burress
Soggiorno di 3 notti a settembre 2023
Risposta di SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA, il giorno 3 ott 2023
Dear Guest,Namaste!Thank you for taking out the time to share your experience at ITC Mughal.Responsibly yours,

4/10 Scarso

Brian

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Not worth it if you want a relaxing stay
Hotel was far too loud and noisy. We had kids running up and die our corridor for what seemed like hours after 9pm. Parents nowhere to be seen. Room was ok but there was a dampness particularly on the bedsheets. The restaurant food was average but overpriced. Went to a fantastic restaurant right across the road where the food was a third of the price. To sum up not worth the money if you’re looking for a relaxing stay.
Soggiorno di 2 notti a settembre 2023
Risposta di SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA, il giorno 3 ott 2023
Dear Guest,Namaste!Thank you for choosing to stay at ITC Mughal and for sharing your valuable feedback.Your concerns are acknowledged and without meaning to offer any excuses, sincerely apologize for the inconvenience faced. You have my assurance that the same shall definitely be reviewed.We sincerely hope you will provide us with another opportunity to restore your confidence in ITC Mughal.With regard to the F&B prices we would like to assure you that the prices are in line with other competitive hotels in the city.We value your patronage and look forward to your continued support.Responsibly Yours,

4/10 Scarso

Rohit

Non mi è piaciuto: Condizioni e dotazioni della struttura
Dated, needs renovation
The property is a bit dated with serious need for renovation. Doesn't offer much in way of a luxury resort besides some gardens. Was staying in a royal suite & the '"club lounge" served in basement was basically a very sad event with 4 cold kebabs & some IMFL Overall way behind other 5* hotels in the area
Soggiorno di 2 notti a settembre 2023
Risposta di SAMIR JILANI GENERAL MANAGER - ITC MUGHAL, AGRA, il giorno 3 ott 2023
Dear Guest,Namaste!Thank you for choosing to stay at ITC Mughal and for sharing your valuable feedback.Your concerns are acknowledged and without meaning to offer any excuses, sincerely apologize for the inconvenience faced. You have my assurance that the same shall definitely be reviewed.We sincerely hope you will provide us with another opportunity to restore your confidence in ITC Mughal.We value your patronage and look forward to serve you better in future.Responsibly Yours,