We rented this house in December 2021 for a 40th birthday trip with our family and chose to rent both floors. First, the good. The house is very large and has a nice rooftop terrace. Overall, the house looks nice at first glance. There is free shuttle transport to the Bahia Principe properties, although the only area that is free is the Kay Beach Bar. There is a nice common area with a large pool, grilling area, tables, a playground and workout room.
The bad started as soon as we got to the house. The owner sent different door codes so even getting into the house was confusing and instead of a map with directions to the home its a video that you need to try and follow while driving was stressful, just a very strange way to show how to get to a home. Our biggest issue was that the private pool was under construction the entire visit. The morning of arrival we received a text from owner saying: sorry, the pool deck was supposed to be done before your arrival but the workers just need to finish a few things and clean up and it will be good to go... When we arrived it was clear that the job was just started and no way near being completed. While this likely won't affect future renters, it was a major inconvenience for us. Not only having workers at the house everyday and listening to construction at 8am while on vacation, not having a pool for the kids to play in while there and one of the main reasons we rented this house was a huge disapointment. No acceptable!