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Recensioni per Grand Muthu Forte do Vale

5 out of 5
Grand Muthu Forte do Vale
Rua Dunfermline, Albufeira

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 137 su 330 recensioni" "
Valutazione di 8 - Buono. 128 su 330 recensioni" "
Valutazione di 6 - Soddisfacente. 40 su 330 recensioni" "
Valutazione di 4 - Scarso. 16 su 330 recensioni" "
Valutazione di 2 - Terribile. 9 su 330 recensioni" "

8,6/10

Pulizia

8,6/10

Personale e servizio

8,8/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

7,2/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Manrico

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Albergo pulito e staff gentilissimo
Tutto bene, lavatrice, lavastoviglie e 55 mq. ben arredati. Parcheggio e piscina gratuiti

10/10 Eccellente

Derek

Viaggio di gruppo
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Hotel and rooms were clean and the beds were comfortable.We went all inclusive and the food was good with plenty of choice. The staff were very friendly especially Andreia and Miguel. We would definately stay there again in the future if holidaying in Albufeira
Soggiorno di 4 notti a marzo 2024
Risposta di Miguel Conde, il giorno 25 mar 2024
Dear Derek,We're thrilled to hear that you had a wonderful experience during your stay with us! It's fantastic to know that you found our hotel and rooms clean, and that you enjoyed the comfortable beds. We're also delighted that you appreciated the variety and quality of the food in our all-inclusive package. Your kind words about our friendly staff means a lot to us.Thank you for choosing to stay with us, and we would be honored to welcome you back again in the future if you decide to holiday in Albufeira!Best Regards,Miguel Conde,resident manager

10/10 Eccellente

Graham

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
A great week in the Forte do Vale hotel. Loved the hotel and facilities, a great variety of food options (and plenty of veggie options). Good location for the beach, local park and really enjoyed being able to use the sister hotel's facilities as well. Would recommend.
Soggiorno di 6 notti a febbraio 2024
Risposta di Miguel Conde, il giorno 25 mar 2024
Dear Graham,Thank you for sharing your experience with us! We are delighted to hear that you enjoyed your stay at Forte do Vale hotel and made the most of our facilities and food options. We are thrilled that you found our location convenient and were able to explore the nearby attractions. Your recommendation means a lot to us!Best Regards,Miguel CondeResident Manager

10/10 Eccellente

Neil

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Nice hotel, very spacious rooms. Went out of season so just 1 restaurant in hotel which was nice, other restaurants advertised were elsewhere in town. We tried the Chinese which we'd suggest you avoid.
Soggiorno di 5 notti a febbraio 2024
Risposta di Miguel Conde, il giorno 25 mar 2024
Dear Neil,We like to take this opportunity to thank you for taking the time to share your experience. It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us.We greatly appreciate your patronage and look forward to welcoming you again.Best Regards,Miguel CondeResident manager

10/10 Eccellente

Kirsty

Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 1 notte a novembre 2023

10/10 Eccellente

Kirsty

Soggiorno di 1 notte a novembre 2023

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia e comfort della camera
Ei missään muodossa 5 tähden hotelli.
Hotelli on nähnyt parhaimmat vuodet aikoja sitten, perusaamianen ei ihmeellinen,allaspyyhkeitä ei saatavilla ja huoneesta ei saanut ottaa pyyhkeita altaalle, spa erittäin huono mm.ei toiminnut poreallas ja piti ostaa uimalakki et pääsi uimaa ! myös pyyhkeistä piti maksaa,huone oli todella huono max 3*** ja äänet kuulu todella kovaa viereisestä huoneesta,pettymys.
Soggiorno di 3 notti a ottobre 2023

10/10 Eccellente

Mark

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Really nice hotel in a quiet location, walkable to the Old Town, the beach and the Strip. Room was spacious, bed was comfortable, air-conditioning was welcome, shower was decent. Restaurant had a good range of dining options and all the staff we encountered were friendly and helpful. Loved the pool with its lunchtime barbecue and bar. We will return again next year!
Soggiorno di 4 notti a ottobre 2023

10/10 Eccellente

Julie

Mi è piaciuto: Pulizia e comfort della camera
Excellent accommodation with option to upgrade to All Inclusive for many restaurants Very helpful staff Lovely Bottle of wine on arrival for our anniversary Clean Lovely hotel will use again next year
Soggiorno di 4 notti a ottobre 2023

4/10 Scarso

Viaggiatore verificato

Non mi è piaciuto: Pulizia e comfort della camera
Fin de semana de relax
El spa y piscina muy bien. La habitación no estaba limpia, el sofá hundido, el cuarto de baño no tiene ni un perchero y se sale el agua cuando te duchas. Hay alfombras en la habitación, eso nos ha dado mucho asco porque no estaban limpias. Relación calidad precio pésima, como mucho es un 3 estrellas no 5.daba asquito la falta de limpieza.Cobran 5 euros el alquiler de toalla de piscina que no devuelven. Nos dejaron salir 1hora más tarde sin cargo alguno y nos cambiaron a un apartamento porque había sitio sin cargo extra. Las jambas de las puertas abiertas de la fregona. Personal muy agradable. Algunas luces no funcuonaban
Soggiorno di 2 notti a ottobre 2023

8/10 Buono

Richard

Mi è piaciuto: Pulizia e comfort della camera
We really enjoyed our stay as a couple . The outdoor pool I feel needs some repairs on the tiles as when you were in the pool you could feel broken tiles underneath your feet. We were very happy with the food and there was a good choice . We would come back again.
Soggiorno di 7 notti a settembre 2023

8/10 Buono

Sarah

Mi è piaciuto: Pulizia e comfort della camera
Overall ok
Stay was good overall, food was standard, poolside was good. The Barman in the poolside bar was brilliant, was so creative with the drinks and was always making new concoctions for us to try which were delicious! Staff were all really friendly. Entertainment was poor except the quiz night was good. Hotel was ok for the 3 nights we stayed.
Soggiorno di 3 notti a settembre 2023

10/10 Eccellente

Paul

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
We really liked this Hotel. Close to walk to the beach and plenty of eateries. All inclusive options are ok, but we went for eating out instead, with the occasional meal in the hotel. The only down side is the sofa bed was terrible to sleep on; you could feel every spring. But would definately return.
Soggiorno di 5 notti ad agosto 2023

6/10 Soddisfacente

Miguel André, La Motte D'Aigues

Viaggio con la famiglia
Mi è piaciuto: Servizi
L'appartement est grand mais reste dans son jus Nécessite d'un rafraîchissement mobilier La restauration est médiocre , sans plus Très peu de choix pour le Goûter Ne vaut pas un 5 étoiles Pour positif : Personnel agréable et serviable
Soggiorno di 9 notti ad agosto 2023

8/10 Buono

Osea

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Great location
It was a comfortable stay, love the location of our room as it was few steps away from the pool and the beach. Everything was in immaculate conditon in our apartment however there was probably a blockage in the bathroom drainage that gave a foul smell. Luckily enough we only spent 2 nights, however, overall stay was very good and reception were very helpful and friendly.
Soggiorno di 2 notti a luglio 2023

6/10 Soddisfacente

Amr

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a luglio 2023

10/10 Eccellente

Syed ishtiyaq

Viaggio di gruppo
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Enjoyed everything about it from the friendly staff to the layout of items to make the place look vibrant and upbeat plus the locals are all friendly
Soggiorno di 4 notti a giugno 2023

10/10 Eccellente

Waqas

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Soggiorno di 7 notti a giugno 2023

8/10 Buono

Claudemiro

Viaggio con la famiglia
RAZOÁVEL
A cama é confortável, mas os sofas nem tanto. Um tanto pobre para 5 estrelas
Soggiorno di 5 notti a giugno 2023

8/10 Buono

Julie

Soggiorno di 4 notti a maggio 2023
Risposta di Reception, il giorno 4 giu 2023
Dear Julie ,Thank you for choosing to book with us through Expedia and for taking the time to leave a review. We appreciate your feedback and are delighted to hear that you had a positive experience overall,We strive to provide exceptional service and ensure that our guests have a comfortable and enjoyable stay. If there is anything specific that stood out to you during your visit or any suggestions you may have for improvement, we would love to hear them.We value your patronage and hope to have the opportunity to welcome you back in the future. If there is anything we can do to make your next stay even better, please do not hesitate to let us know.Thank you once again for your review, and we look forward to serving you again.Best regards,FDV

8/10 Buono

Torbjørn

Soggiorno di 3 notti a maggio 2023
Risposta di Reception, il giorno 4 giu 2023
Dear Torbjørn ,Thank you for choosing to book with us through Expedia and for taking the time to leave a review. We appreciate your feedback and are delighted to hear that you had a positive experience overall,We strive to provide exceptional service and ensure that our guests have a comfortable and enjoyable stay. If there is anything specific that stood out to you during your visit or any suggestions you may have for improvement, we would love to hear them.We value your patronage and hope to have the opportunity to welcome you back in the future. If there is anything we can do to make your next stay even better, please do not hesitate to let us know.Thank you once again for your review, and we look forward to serving you again.Best regards,FDV

6/10 Soddisfacente

Felemes

Viaggio con la famiglia
Rummet som vi hade en dörr mellan två rum , det var inte bra på nätterna att sova, högljutt
Soggiorno di 7 notti ad aprile 2023
Risposta di Reception, il giorno 4 giu 2023
Dear felemes,Thank you for sharing your feedback regarding your recent stay with us through Expedia. We appreciate your comments and apologize for any inconvenience you experienced during your stay.We understand that noise disturbances can significantly impact the quality of your sleep, and we sincerely apologize for the inconvenience caused by the door between the two rooms. Your comfort is our utmost priority, and we apologize for falling short in providing a peaceful environment.We have taken note of your feedback and will evaluate options to address this issue to ensure a more restful experience for our guests in the future. We appreciate you bringing this to our attention, as it allows us to make necessary improvements.We hope that despite this inconvenience, you were able to enjoy other aspects of your stay. We would love to have the opportunity to serve you again and provide a more enjoyable experience. If you have any additional feedback or if there is anything else we can do to assist you, please feel free to reach out.Thank you again for your valuable feedback, and we look forward to the possibility of welcoming you back in the future.Best regards,FDV

8/10 Buono

sebastien Jacquet

Mi è piaciuto: Pulizia e comfort della camera
Muthu Albufeira
5 étoiles mais vieillissant donc je dirais plutôt 4 étoiles. Nous avons été upgrade mais dans une chambre plutôt favorable aux PME plutôt qu à un couple. Piscine, bain turc et sauna vieillissant mais ont le mérite d exister. Personnel sympathique et très serviable et donnant de bon conseil. Bien situé.
Soggiorno di 2 notti a marzo 2023

10/10 Eccellente

Adriana

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Great location and facilities
Soggiorno di 4 notti a marzo 2023
Risposta di Prudencio, il giorno 20 mar 2023
Dear Ms. Adriana,Thank you for your review. We are very happy to hear that your stay was to your satisfaction.Hope to see you back in the near future.Kind regards,FDV Reception

10/10 Eccellente

Þórunn Helga

Viaggio di gruppo
Mi è piaciuto: Pulizia e comfort della camera
Gott Hótel á Albufeira
Frábært Hotel, þrifalegt og gott, góð rúm og aðgengi. Góður sundlauga og boðið upp á SPA.
Soggiorno di 8 notti a settembre 2022

10/10 Eccellente

David

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Great hotel good location
Lovely hotel in a good location, great staff and good food just wish the pools were warmer even the indoor pool was cold.
Soggiorno di 3 notti a settembre 2022

4/10 Scarso

Valentín

Viaggio con la famiglia
Sorprendidos por su baja calidad.
Hotel de 5 estrellas que por instalaciones y calidad es un tres estrellas. Habitación (sin portarrollos en baño, papelera llena a la llegada el primer día, un pañal en el sofá cama al abrirlo. Piscina con desperfectos y sin socorrista!!! Gente con hinflables y con pelotas dentro de ella. Faltaban hamacas. Buffet lo peor de todo... escaso, al mínimo, ni en un albergue de come así. No hay cocina en vivo, solo un pescado uno o dos carnes y algo de verdura cocida, unos ocho platos en total en cada comida. No hay animación en piscina y el todo incluido acaba a las 22:30 horas. Muchos de los empleados no entienden el español o el portugués pues son de origen indio y hablan inglés. Lo mejor el gimnasio.
Soggiorno di 3 notti a luglio 2022

8/10 Buono

Margarida

Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 4 notti a luglio 2022

10/10 Eccellente

Michael

Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 7 notti a giugno 2022

8/10 Buono

Anthony

Soggiorno di 2 notti a giugno 2022

8/10 Buono

Milene M

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 3 notti a giugno 2022
Risposta di Carlos, il giorno 21 giu 2022
Dear Guest, Thank you for your review, we are so glad to read that you enjoyed your stay with us. Hope to see you again in the near future. Kind regards, Carlos Prudencio Reception Supervisor

10/10 Eccellente

Julie

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Soggiorno di 1 notte a giugno 2022

10/10 Eccellente

Annette

Viaggio di gruppo
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Great location and fab pool area, friendly staff
Soggiorno di 3 notti a giugno 2022
Risposta di Carlos, il giorno 21 giu 2022
Dear Guest, Thank you for your review, your comments and compliments on our Staff are highly appreciated . We are so glad to read that you enjoyed your stay with us. Hope to see you again in the near future. Kind regards, Carlos Prudencio Reception Supervisor

10/10 Eccellente

Pablo

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Perfect
Soggiorno di 1 notte a giugno 2022
Risposta di Carlos, il giorno 21 giu 2022
Dear Guest, Thank you for your review, we are so glad to read that you enjoyed your stay with us. Hope to see you again in the near future. Kind regards, Carlos Prudencio Reception Supervisor

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia e comfort della camera
The hotel was really nice, staff was friendly And helpful. Everything is walking distance away (10 minutes max). The all inclusive dinner restaurants aren’t that great though. I would stay here again and would recommend the mgm company to others. I do feel like they can update their decor. Other than that. Great stay!!
Soggiorno di 5 notti a giugno 2022
Risposta di Carlos, il giorno 11 giu 2022
Dear Guest, Thank you so much for your highly appreciated comments. Have passed on the review to our staff. We are so glad to hear that your holiday was to your entire satisfaction. Hope to see you again soon. Kind regards, Carlos Prudencio Reception Supervisor

10/10 Eccellente

Dierdre

Viaggio di gruppo
Mi è piaciuto: Pulizia
A warm welcome at reception by Carlos and Christanos nothing to much trouble. Will return again next year for sure.
Soggiorno di 2 notti a giugno 2022
Risposta di Carlos, il giorno 10 giu 2022
Dear Guest, We are so glad to read how much you enjoyed your stay. Your kind words are truly appreciated. It is a pleasure to welcome you back in the near future. Kind regards, Carlos Prudencio Reception Supervisor

8/10 Buono

HENRIQUE DANIEL

Soggiorno di 5 notti a maggio 2022

10/10 Eccellente

Richard

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Great property, very helpful and polite teams.
Soggiorno di 5 notti a maggio 2022
Risposta di Carlos, il giorno 6 giu 2022
Dear Guest, Thank you for your highly appreciated comments. We are so glad to hear that you thoroughly enjoyed your stay. Your kind words have been passed on to our Staff. Hope to have the pleasure of your stay once again in the near future. Kind regards, Carlos Prudencio Reception Supervisor

10/10 Eccellente

Edith

Viaggio di gruppo
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Great location, spacious bedroom and immaculate. Reception staff excellent would definitely return 😃
Soggiorno di 9 notti a maggio 2022
Risposta di Carlos, il giorno 20 mag 2022
Dear Guest, Thank you for your much appreciated comments, we are very happy to read how your stay was to your satisfaction. Hope to see you in the very near future. Kind regards, Carlos Prudencio Reception Supervisor

10/10 Eccellente

JOAO A DE

Soggiorno di 2 notti a maggio 2022
Risposta di Carlos, il giorno 15 mag 2022
Caro Cliente, Nossos agradecimentos pela classificação que nos deu. Esperamos a Sua visita, novamente, no futuro próximo. Melhores cumprimentos, Carlos Prudencio Chefe de Recepção

10/10 Eccellente

Debbie

Mi è piaciuto: Pulizia e comfort della camera
Just back from a great stay at this hotel. It was spotlessly clean very comfortable and staff were very friendly We have been to albuferia many times and we would definitely stay here again It’s a very central location ideal for both old town and new and plenty of shops near by
Soggiorno di 5 notti ad aprile 2022
Risposta di Carlos, il giorno 15 mag 2022
Dear Guest, Thank you for your comments regarding your holiday spent at Grand Muthu Forte do Vale, we are glad to hear how much you enjoyed your stay. Hope to see you in the very near future. Kind regards, Carlos Prudencio Reception Supervisor

8/10 Buono

Laura

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The grounds of the hotel, pool area and communal areas were all very clean. Apartment was large and quiet. Well equipped with dishwasher, washing machine, fridge, microwave etc. Well situated for both the new and old town. Large supermarket nearby and lovely bakery.
Soggiorno di 7 notti ad aprile 2022
Risposta di Carlos, il giorno 15 mag 2022
Dear Guest, Thank you for your comments regarding your holiday spent at Grand Muthu Forte do Vale, we are glad to hear how much you enjoyed your stay. Kind regards, Carlos Prudencio Reception Supervisor

10/10 Eccellente

Gil

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Great 👌
Spacious rooms, kind employees, pool towels, nice spa and gym. Good breakfast.
Soggiorno di 2 notti ad aprile 2022
Risposta di Carlos, il giorno 30 apr 2022
Dear Guest, Thank you for choosing Grand Muthu Forte do Vale for your much deserved holidays. We highly appreciate your kind words and commentaries and are thrilled to hear how much you enjoyed your stay. Hope to welcome you back in the very near future. Kind regards, Carlos Prudencio Reception Supervisor

10/10 Eccellente

JORGE

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Personnel charmant toujours disponible Propreté irréprochable Nourriture variée Je recommande chaleureusement !
Soggiorno di 7 notti ad aprile 2022
Risposta di Carlos, il giorno 18 apr 2022
Cher Client, Nos remerciements suite aux commentaires sur votre séjour. Nous espérons vous recevoir dans un proche avenir. Meilleures salutations, Carlos Prudencio Reception Supervisor

6/10 Soddisfacente

Cathal

Viaggio di gruppo
Mi è piaciuto: Pulizia e comfort della camera
Bit of a let down.
Its says it a 5 star hotel. I would barely give it 3 stars. The rooms are old and dated. the beds felt old, the sofa slumped in the middle and the toilet seat was chipped. The only plus was room was a good size and it was very clean. Breakfast wasn't great. they had two counters keeping the food hot but one wasn't working so the food in that one was cold. I don't really like cold sausages and beans. Staff knew it wasn't working but made no effort to transfer the food to the working counter or to keep it warm by other means. very disappointing
Soggiorno di 2 notti ad aprile 2022
Risposta di Carlos, il giorno 18 apr 2022
Dear Guest, Thank you for taking time to give us your comments regarding your stay. We are sorry to hear that the stay was not to your complete satisfaction. Our Management has been informed and measures will be taken to improve our services. Kind regards, Carlos Prudencio Reception Supervisor

6/10 Soddisfacente

Robby

Viaggio di gruppo
Mi è piaciuto: Pulizia
Goed hotel maar zeker geen 5 sterren! Oude kamers wel zeer groot en schoon Badkamer uit de tijd !
Soggiorno di 4 notti a ottobre 2021
Risposta di Carlos, il giorno 30 ott 2021
Dear Guest, Thank you for your comments, we are very happy to read how much you enjoyed your stay. Apologies for any issues not to your complete satisfaction. We are working hard to change some aspects for the new season. Hope to see you once again in the near future. Kind regards, Carlos Prudencio Reception Supervisor

8/10 Buono

nele

Mi è piaciuto: Pulizia
Very nice communication, welcoming and friendly staff. the room I staid in and for example the seats at the swimming pool are a little worn down. some things are damaged are not properly working anymore. but not in that degree that I did not enjoy my stay. Good beds.
Soggiorno di 5 notti a ottobre 2021
Risposta di Carlos, il giorno 16 ott 2021
Dear Guest, Thank you for your comments and kind words regarding our staff. Apologies for for the issues mentioned, winter season will be spent on some renovations. Hope to see you again in the near future. Kind regards, Carlos Prudencio Reception Supervisor

8/10 Buono

Jonathan

Mi è piaciuto: Pulizia e comfort della camera
Good hotel in good location
Great sized apartment rooms with fully fitted kitchens. The hotel is located in the middle of the old town and the strip so a few minutes walk and you have plenty of bars and restaurants to choose from. The beach is also only 10 minutes walk away. The pool area is good and a real sun trap during the day. The hotel staff are friendly and speak a number of languages. I would definitely stay at this hotel again when visiting Albuferia
Soggiorno di 3 notti a ottobre 2021
Risposta di Carlos, il giorno 16 ott 2021
Dear Mr. Jonathan, Thank you for taking time out to forward your comments. Your kind words regarding the staff are highly appreciated and have been passed on. Hope to see you in the near future. Kind regards, Carlos Prudencio Reception Supervisor

6/10 Soddisfacente

Adrianus, Uithoorn

Viaggio di coppia
Mi è piaciuto: Servizi
De ligging van de accomodatie is prima. In een buitenwijk van Albufeira, aan een doorgaande weg. Strand op loopafstand, Old Town op 20 min. lopen. De Strip dichter bij, maar daar zijn we niet geweest. Leuk restaurantje om de hoek. De bedden waren top! De accomodatie heeft een verouderde, foeilelijke inrichting. Wie dit alles bij elkaar heeft gezocht, mag zich achter de oren krabben. De Action is er niks bij. 5 sterren is het inmiddels niet meer waard, zeker ook door het ontbijtbuffet. Voor 5 sterren is dit echt ondermaats. Aan het personeel ligt het niet, hardwerkend en super vriendelijk.
Soggiorno di 14 notti ad agosto 2021
Risposta di Carlos, il giorno 16 ott 2021
Dear Mr. Adrianus, Thank you for taking time out to forward your comments. Your kind words regarding the staff are highly appreciated and have been passed on. Apologies for issues mentioned. We plan to use the off season for some renovations and correct certain aspects in general. Hope to see you in the near future. Kind regards, Carlos Prudencio Reception Supervisor

8/10 Buono

Filipe Gomes

Viaggio con la famiglia
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Séjour agréable en général. Hôtel est bien situé et beau. L’appartement est bien spacieux et offre des équipements très nécessaires comme machine à laver, fer à repasser. Par contre, au niveau du nettoyage des appartements et piscine peuvent mieux faire! Le nettoyage de l’appartement laisse à désirer, ça n’a jamais était bien fait c’était vite faite bien fait. Juste une loque mouillé qu’on traine les saletés d’un côté à l’autre et c’est tout. La table extérieur était rempli de poussière à notre arrivée c’est moi même qui a dû nettoyer après quelques jours car sinon elle serait restée sale jusqu’à la fin de mon séjour hors j’ai fait un séjour de 19 jours! Les draps de lit étaient changés une fois par semaine, ok, mais hors cette fois là le lit était fait n’importe comment. On mets les draps par dessus et c’est tout on arranche pas les draps on secoue pas les draps … La douche faut de la patience pour se laver car la pression de l’eau n’est pas terrible. La piscine est bien spacieuse mais transats on a eu de la chance que l’hôtel n’était pas complet suite à la situation Covid car sinon pas de place pour tout le monde et l’eau un peu froide. De même pour le parking extérieur si l’hôtel est complet pas de place pour tout le monde. Personnel agréable en général, mais je ne trouve pas normal qu’on engage du personnel qui ne comprend pas la langue du pays, comme au niveau du restaurant, il parlait l’anglais! Pour un hôtel 5 étoiles, il y a des points à revoir!
Soggiorno di 18 notti ad agosto 2021
Risposta di Carlos, il giorno 16 ott 2021
Dear Mr. Filipe, Thank you for taking time out to forward your comments. Your kind words regarding the staff are highly appreciated and have been passed on. Apologies for issues mentioned. We plan to use the off season for some renovations and correct certain aspects in general, as well as hiring more qualified staff. Hope to see you in the near future. Kind regards, Carlos Prudencio Reception Supervisor