Dear Guest,Grazie mille per la tua recensione e per aver condiviso le tue impressioni sul nostro hotel. Siamo felici che tu abbia apprezzato la posizione e la bellissima vista che offriamo. Tuttavia, siamo spiacenti di apprendere che hai trovato le stanze un po' vecchie e non pulitissime. La tua opinione è importante per noi e prenderemo in considerazione il tuo feedback per migliorare la qualità delle nostre camere.Siamo felici che tu abbia apprezzato la nostra bella piscina. Ci auguriamo di darti il benvenuto di nuovo in futuro per offrirti un'esperienza ancora migliore. Grazie ancora per il tuo tempo e le tue parole gentili.

We're beyond thrilled to receive your rating! Your support inspires us to continue delivering unparalleled service. We look forward to welcome you back soon.

Dear Guest, We like to take this opportunity to thank you for taking the time to share your experience. It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us. We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. We greatly appreciate your patronage and look forward to welcoming you again. Best regards, Customer Care

Dear Jennifer,We are truly glad to hear that you found our reception staff helpful and friendly, just as we strive for. Your positive feedback on nearby restaurants is also appreciated.We deeply apologize for the inconveniences you faced with the food availability and quality during your stay. Your feedback regarding the buffet and specialty restaurants will be shared with our team for improvements. We understand your disappointment and regret the experience did not meet your expectations.Your comments are valuable to us, and we will do our best to address these issues to enhance the overall guest experience. Thank you for sharing your feedback with us.

Dear Erika,Thank you so much for your kind words! We're thrilled to hear that you had a beautiful stay to celebrate New Year's with us. We can't wait to welcome you back again in the future!

Dear Valentina,Thank you so much for the lovely feedback! We are delighted to hear that you found our location perfect and our staff friendly and helpful. We strive to create a positive experience for all our customers and your kind words truly mean a lot to us. We look forward to serving you again in the future!

Caro Michael,Com enorme prazer agradecemos a sua visita e o seu agradável comentário. Esperemos que nos volte a visitar em breve.ObrigadaEquipa OVBC

Thank you for your excellent review!Regards

Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconvenience caused during your stay. We will address the temperature and noise issues in the rooms and take measures to improve them. We appreciate your input regarding the condition of the wooden elements and will ensure they are properly maintained. Your comments will help us enhance our guests' experience. We hope to have another opportunity to serve you better in the future.

Dear Tommy,Thank you for your time to give us your opinion and we are very sorry that the hotel didn't meet your expectations.Hope you will come back to enable us to change your opinion.Regards

Dear Emil, Thank you so much for your lovely feedback! We're thrilled to hear that you had such a fantastic experience with us. It's always a pleasure to provide a great holiday experience. We hope to welcome you back again soon!

Dear Guest, We like to take this opportunity to thank you for taking the time to share your experience. It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us. We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. We greatly appreciate your patronage and look forward to welcoming you again. Best regards, Customer Care

Dear Guest, We like to take this opportunity to thank you for taking the time to share your experience. It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us. We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. We greatly appreciate your patronage and look forward to welcoming you again. Best regards, Customer Care

Dear Mauricio, We'd like to take this opportunity to thank you for taking the time to write a feedback about your experience. It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us. We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. We hope to see you again soon. Sincerely, Customer Care

Dear Merryl,Thank you so much for your feedback. It is a big pleasure to know that you had great time with us.We hope to see you back soon.Thank you.

Dear Guest,Thank you for taking the time to share your comments about your experience with us.It is our goal to provide our customers with completely satisfactory service and we apologize if we fell short of your expectations in some aspects.We appreciate your specific and constructive feedback, as these interactions help us identify areas for improvement, as well as a better understanding of our customers' expectations, which allows us to better exceed them in the future.We hope that this experience does not permanently alter your perception of our hotel and that it gives us another opportunity to demonstrate our commitment to exceeding your expectations.We hope to see you again soon.Best regards,Customer Care

Dear GuestWe'd like to take this opportunity to thank you for taking the time to write a feedback about your experience.It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us.We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. Your appreciation for the team has been shared with them and they are motivated to strive for excellence.We greatly appreciate your patronage and look forward to welcoming you again.We hope to see you again soon.Sincerely,Customer Care

Dear GuestWe'd like to take this opportunity to thank you for taking the time to write a review on Trip Advisor about your experience.It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us.We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. Your appreciation for the team has been shared with them and they are motivated to strive for excellence.We greatly appreciate your patronage and look forward to welcoming you again.We hope to see you again soon.Sincerely,Customer Care

caro ospiteVorremmo cogliere l'occasione per ringraziarti per aver dedicato del tempo a scrivere una recensione su Trip Advisor sulla tua esperienza.È nostro sincero impegno garantire che i nostri ospiti vivano un'esperienza memorabile e siamo lieti di sapere che hai trascorso un soggiorno meraviglioso con noi.Siamo molto felici e soddisfatti di essere riusciti a creare un'esperienza piacevole e a fare la differenza per te. Il tuo apprezzamento per il team è stato condiviso con loro e sono motivati a lottare per l'eccellenza.Apprezziamo molto il tuo patrocinio e non vediamo l'ora di darti il benvenuto di nuovo.Speriamo di rivedervi presto.Cordiali saluti,

Dear Guest,Thank you for taking the time to share your comments about your experience with us.It is our goal to provide our customers with completely satisfactory service and we apologize if we fell short of your expectations in some aspects.We appreciate your specific and constructive feedback, as these interactions help us identify areas for improvement, as well as a better understanding of our customers' expectations, which allows us to better exceed them in the future.We hope that this experience does not permanently alter your perception of our hotel and that it gives us another opportunity to demonstrate our commitment to exceeding your expectations.We hope to see you again soon.Best regards,Customer Care

Dear Richards, Zoe Samantha,The feedback is of utmost importance to us, and we appreciate you taking the time to share the feedback with us.We have received notification about your earlier check-out from the Head Housekeeping officer and our receptionist as well confirmed that the guest informed that they are leaving, probably was lack of understanding. We are truly sorry to hear about the issues encountered during your stay, and we understand the frustration. We ensure that we are taking all the feedback on very high level. They are help us to improve. The deposits are kept in the reception safe in order to provide good service to the guest. We know that the receptionist realize that and return the money back.We would like to apologize for the receptionist attitude definitely is not part of our company values.We inform that the hotel will go under renovations and we would like to ask you to give us another opportunity to serve you again, in the close future.Regards.Reception Supervisor

Dear Guest,Thank you for taking the time to share your comments about your experience with us.It is our goal to provide our customers with completely satisfactory service and we apologize if we fell short of your expectations in some aspects.We appreciate your specific and constructive feedback, as these interactions help us identify areas for improvement, as well as a better understanding of our customers' expectations, which allows us to better exceed them in the future.We hope that this experience does not permanently alter your perception of our hotel and that it gives us another opportunity to demonstrate our commitment to exceeding your expectations.We hope to see you again soon.Best regards,Customer Care

Dear Guest We'd like to take this opportunity to thank you for taking the time to share your experience. It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us. We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. Your appreciation for the team has been shared with them and they are motivated to strive for excellence. We greatly appreciate your patronage and look forward to welcoming you again. We hope to see you again soon. Sincerely,

Dear Guest, We'd like to take this opportunity to thank you for taking the time to share your experience. It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us. We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. Your appreciation for the team has been shared with them and they are motivated to strive for excellence. We greatly appreciate your patronage and look forward to welcoming you again. We hope to see you again soon. Sincerely,

Dear GuestWe'd like to take this opportunity to thank you for taking the time to write a review about your experience.It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us.We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. Your appreciation for the team has been shared with them and they are motivated to strive for excellence.We greatly appreciate your patronage and look forward to welcoming you again.We hope to see you again soon.Sincerely,Customer Care

Dear GuestWe'd like to take this opportunity to thank you for taking the time to write a review on Trip Advisor about your experience.It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us.We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. Your appreciation for the team has been shared with them and they are motivated to strive for excellence.We greatly appreciate your patronage and look forward to welcoming you again.We hope to see you again soon.Sincerely,Customer Care

Dear Chris, Thank you for taking the time to share your comments about your stay with us. It is our aim to provide our guests with a completely satisfactory service and we sincerely apologize if we do not meet your expectations in some respects. We hope that this experience will not permanently change your perception of our hotel and that it will give us another opportunity to demonstrate our commitment to exceeding your expectations. We hope to see you again soon. Sincerely, Customer Service

Dear Arturas, Thank you for taking the time to share your comments following your recent stay. We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. My team and I look forward to your next stay and we look forward to your future visits. Sincerely, Customer Care

Dear Stephen, Thank you for taking the time to share your comments following your recent stay. We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. My team and I look forward to your next stay and we look forward to your future visits. Sincerely, Customer Care

Dear GuestWe'd like to take this opportunity to thank you for taking the time to write a review on Trip Advisor about your experience.It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us.We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. Your appreciation for the team has been shared with them and they are motivated to strive for excellence.We greatly appreciate your patronage and look forward to welcoming you again.We hope to see you again soon.Sincerely,Customer Care

Dear GuestWe'd like to take this opportunity to thank you for taking the time to write a review on Trip Advisor about your experience.It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us.We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. Your appreciation for the team has been shared with them and they are motivated to strive for excellence.We greatly appreciate your patronage and look forward to welcoming you again.We hope to see you again soon.Sincerely,

Dear Guest,Thank you for taking the time to share your feedback about your stay with us.It is our aim to provide our guests with completely satisfactory service, and we sincerely apologise if we did not meet your expectations in some aspects.We appreciate your specific and constructive feedback, as these interactions help us identify areas for improvements as well as a better understanding of our customers’ expectations allowing us to better exceed them in the future.We hope that this experience does not permanently alter your perception of our hotel and that you will give us another chance to demonstrate our commitment to exceeding your expectations.We hope to see you again soon.Kind regards,Customer Care

Dear GuestWe'd like to take this opportunity to thank you for taking the time share feedback about your experience.It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us.We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. Your appreciation for the team has been shared with them and they are motivated to strive for excellence.We greatly appreciate your patronage and look forward to welcoming you again.We hope to see you again soon.Sincerely,

Dear Greg, Thank you for taking the time to share your feedback following your recent stay. We are very happy and delighted that we were able to create the pleasant experience and make a difference to you. My team and I look forward to your upcoming stay and hope that your future visits. Warm regards

Dear Guest,We would like to take this opportunity to thank you for taking the time to share about your experience.It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us.We are very happy and delighted that we were able to create an enjoyable experience and make a difference for you. Your appreciation for the team has been shared with them and they are motivated to strive for excellence.We greatly value his patronage and look forward to welcoming him again.We hope to see you again soon.Sincerely,

Dear Guest,Thank you for taking the time to share your feedback about your stay with us.It is our aim to provide our guests with completely satisfactory service, and we sincerely apologise if we did not meet your expectations in some aspects.We appreciate your specific and constructive feedback, as these interactions help us identify areas for improvements as well as a better understanding of our customers’ expectations allowing us to better exceed them in the future.We hope that this experience does not permanently alter your perception of our hotel and that you will give us another chance to demonstrate our commitment to exceeding your expectations.We hope to see you again soon.Kind regards,

Dear Mary Thank you very much for your comments regarding your recent stay with us. Our aim is to provide our guests with a fully satisfactory service. We strive to ensure that every guest leaves as an ambassador for our hotel. I appreciate your specific and constructive feedback, as these interactions help us to identify areas of opportunity for improvement and also give us a better understanding of our customers' expectations so that we can better exceed them in the future.

Dear Puneet, Thank you for taking the time to write a comment about your stay with us. It is our aim to provide our guests with completely satisfactory service. We are delighted to hear that you enjoyed the stay and loved the food. We hope to see you again soon. Kind regards, Customer Care

Dear Frank, Thank you for taking the time to write a comment about your stay with us. It is our aim to provide our guests with completely satisfactory service. We are delighted to hear that you enjoyed the stay and loved the food. We hope to see you again soon. Kind regards, Customer Care

Dear Nellie, Thank you for taking the time to provide feedback on your recent stay. It is our aim to provide our guests with completely satisfactory service, and we sincerely apologize if we did not meet your expectations. We hope you will visit us soon and give us the opportunity to serve you again in the near future. Kind regards, Customer Care.

Dear Delyth, Thank you for taking the time to leave a comment about your stay with us; the satisfaction of our guests is our top priority. We are delighted to hear that you enjoyed the location and the room. We sincerely hope that you will visit us soon and give us another opportunity to serve you. Kind regards, Customer Care.

Dear Guest,Thank you for your comments about your recent stay with us.We apologize that you are dissatisfied with some aspects of our service. We make every effort to ensure that every guest leaves as an ambassador for our hotel. We clearly did not in your case, and please accept our sincere apologies. The deposit money is only a hold that is reversible when you check out.We appreciate your specific and constructive feedback, as these interactions help us identify areas for improvement while also providing us with a better understanding of our customers' expectations, allowing us to exceed them in the future.We hope that this experience does not permanently alter your perception of our hotel and that you will give us another chance to exceed your expectations.We look forward to seeing you soon.Kind regards,Customer Care.

Dear Mr Scott, Thank you very much for your feedback on your recent stay with us. I regret that you are not satisfied with certain aspects of our service. We strive to ensure that each guest leaves as an ambassador of our hotel. In your case, we clearly did not and for that, please accept my sincere apologies. I appreciate your specific and constructive feedback, as these interactions help us identify areas of opportunity for improvement and also give us a better understanding of our customers' expectations, so that we can better exceed them in the future. We hope you won't let this experience ruin your perception of our hotel forever and give us another opportunity to prove our commitment to exceeding your expectations. We hope to see you soon. Best regards, Simão Teixera General Manager

Dear Ralph, Thank you very much for your feedback on your recent stay with us. It is our sincere endeavor to ensure that our guests enjoy a memorable experience and we are delighted to know that you had a wonderful stay with us.We are very happy and delighted that we were able to create the pleasant experience and make a difference to you. I appreciate your specific and constructive feedback, as these interactions help us identify areas of opportunity for improvement and also give us a better understanding of our customers' expectations, so that we can better exceed them in the future. We hope you won't let this experience ruin your perception of our hotel forever and give us another opportunity to prove our commitment to exceeding your expectations. We hope to see you soon. Best regards, Customer Care

Dear Guest,It was a pleasure to have you stay at Grand Muthu Oura View Beach Club.We are very happy to read your feedback and thank you for sparing your time to share your experience. The team and I are very happy to read about how much you enjoyed your stay.I do hope that you have many more opportunities to visit us again in the not too distant future. Warm regardsCustomer Care

Dear Guest,It was a pleasure to have you stay at Grand Muthu Oura View Beach Club.We are very happy to read your feedback and thank you for sparing your time to share your experience. The team and I are very happy to read about how much you enjoyed your stay.I do hope that you have many more opportunities to visit us again in the not too distant future. Warm regardsCustomer Care

Dear Guest,It was a pleasure to have you stay at Grand Muthu Oura View Beach Club.We are very happy to read your feedback and thank you for sparing your time to share your experience. The team and I are very happy to read about how much you enjoyed your stay.I do hope that you have many more opportunities to visit us again in the not too distant future. Warm regardsCustomer Care

Dear Guest,Thank you for taking the time to leave feedback about your experience with us.The satisfaction of our guests is our top priority and we are delighted to hear that you enjoyed your meal at our restaurant, that we exceeded your expectations in every way and that we deserve a recommendation.We are looking forward to seeing you again.Yours sincerely,Customer Care

Dear Guest,Thank you for taking the time to leave feedback about your experience with us.We are looking forward to seeing you again.Yours sincerely,Customer Care