6/10 Soddisfacente
wendy W., BOURNEMOUTH
14 lug 2025
Mi è piaciuto: Pulizia
Poor Management
Overall the villa itself, location, rooms, garden was very good. Communication with the owner was prompt and detailed. Due to a late return flight, we were allowed to stay at the villa until 4.30pm for which we were extremely grateful.However there were a few issues.1. It was not made clear in the property description that the tv only had one english channel. If you are polish, italian, german or arabic, there was plenty to watch, but most of the satellite channels were scrambled.2. We attempted to contact the management company, using the phone number given, at least 12 times, but received a voice message saying " unable to connect your call, there is a problem with the network". When we emailed them it took 48 hours for them to respond, and that was after we emailed the owner. We even emailed them our mobile number.3. The barbecue was unusable, (see pictures below) the grid at the bottom was broken, the grill tray was filthy, and the large Hibiscus bush next to the bbq made it a fire risk. The original pictures of the outside are totally different to reality.I would imagine there is very little communication between the management company and the owner with whom we have no issues. But I would suggest she takes a trip to the property to get a better idea of the issues.
wendy W.
Soggiorno di 14 notti a giugno 2025