4/10 Scarso
Kerri
Viaggio con la famiglia
15 apr 2024
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi
First of all, when I booked on Expedia, my reservation was with the Hampton Inn on North Druid Hills in Atlanta, GA. Expedia called me to let me know that this hotel was closing permanently and they would rebook me at the DoubleTree nearby. When I called the DoubleTree to confirm that a reservation was made, it was not. I had to call Expedia again and then a reservation was made on 4/3 and I had to pay in full at that time. It was lucky of me to call to confirm or I may not have had a reservation when I went to check in.
Upon arrival at the DoubleTree by Hilton Hotel Atlanta North Druid Hills, there were several power outages that prevented us from checking in. The staff was helpful and escorted us to a room with manual check in. However, we had to use the elevator and was fearful that would fail with another power outage. Now, the staff had to deliver keys later when they could access the key reader. The power outages continued at least 5x before 10:30 pm. It went out twice when I was in the shower. My husband could not access work on his computer either.
As we tried to sleep, we heard constant road noise from I-85. Room 707 was also located near the elevator and there was repeated sounds of a door opening and closing all night long which may have been the elevator??? In the morning, when we opened the drapes, we discovered that the window was not closed all the way and was stuck. It could not be moved. This explains the road noise and the cold we felt in the room as it was
Kerri
Soggiorno di 3 notti ad aprile 2024