There were really nice and accommodating staff at this hotel—and then there was Tony. Read the reviews… they don’t lie. He is horribly rude.
While the majority of the staff were helpful, welcoming, and went out of their way to assist our large group, Tony was the complete opposite. He was unwilling to help, dismissive, and made the entire experience more stressful than it needed to be.
The key cards constantly failed to work, and instead of helping resolve the issue, Tony blamed us. I’d love to see what would happen if he tried using one of those cards on our room—maybe then he’d understand the problem. He also refused to provide an extra blanket, which any of the other staff would’ve done without hesitation.
His attitude was not only rude but ageist, which made some of our group feel especially uncomfortable. From check-in to check-out, his behavior was consistently disrespectful.
To be fair, the other staff members—especially Zack and the women at the front desk—were incredible and truly went above and beyond to accommodate us. They deserve a raise for picking up the slack and handling our group with professionalism and kindness.
Beyond the staff issues, there were other problems: food being put away before breakfast was officially over, malfunctioning key cards, and leaking AC units. All things management should take seriously.
Bottom line: If it weren’t for Tony, this review would have been much more positive. Unfortunately, one bad apple can spoil the experience fo
