2/10 Terribile
Deanna
Viaggio con la famiglia
17 lug 2025
Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
The night manager was very helpful. Still it wasn't a good experience. We weren't told the entire property was undergoing renovations. The parking lots were filled with huge dumpsters, which meant no parking space for us. I had to park my new car in front of check in, on a curved drive that left us in danger of someone coming around the corner and hitting us. You wouldn't expect a car to be there. We just came a long trip of housecleaning for my mom & were exhausted. We brought up all our stuff, including a lot of leftover food, and put everything away. Our daughter had taken a shower and we were all ready for bed when we found the fridge wouldn't make ice. We were told we could only get ice from the front desk, so my husband went down in his robe to get some. When he used his key card to open our door, the lock malfunctioned and made it so the door could not be closed. Part of the lock remained sticking out. The manager tried to fix it, but couldn't, so she called the handyman. We waited with our door partly ajar for quite a while. He couldn't fix it without removing the entire lock, so we were moved to a room on a different floor. We had to pack up all our stuff again and move. We were given a bigger room, but the tub in the master wasn't clean.We tried to get into the fitness center but it was closed due to renovations. The picture of breakfast showed waffles but there were none. The day manager promised us 6,000 Marriott points for our trouble,which we never got.
Deanna
Soggiorno di 1 notte a giugno 2025