Thank you for your review!

Thank you very much for your review!

Dear Colin,Thank you for your positive feedback and for choosing Fable Auckland. We are pleased to hear that you appreciated our hotel's location and overall experience.We strive to deliver the best possible experience for our guests, and we hope to have the opportunity to welcome you back soon, perhaps earning that fifth star on your next visit.Warm regards,Leo LisichkinChief Concierge / Guest Experience ManagerFable Auckland Hotel

Dear Shelly,Thank you so much for your glowing review and for choosing Fable during your stay in Auckland. We are thrilled to hear that your experiences with us have been so positive and that our service, along with the comfort and aesthetics of our rooms, have stood out during your stays.It's particularly heartening to know that our staff's friendliness and readiness to assist have made a significant impact. We believe that it's our people who truly define our service, and your feedback is a wonderful affirmation of their efforts.We look forward to welcoming you back on your next visit to Auckland. If there's anything we can do to make your future stays even more comfortable, please do not hesitate to let us know.Warm regards,Leo LisichkinChief Concierge / Guest Experience ManagerFable Auckland Hotel

Dear Roger,Thank you for taking the time to share your feedback following your recent stay at Fable Auckland Hotel. We are pleased to hear that you found our staff great and welcoming and enjoyed our central location.We apologize for the inconvenience caused by the blown wall lights in your room and the less-than-ideal view from your room. Please know that your comments have been shared with our maintenance and management teams to address these issues promptly.Your feedback regarding breakfast is also appreciated, and we will work on enhancing our offerings to better meet our guests' expectations.We look forward to the opportunity to welcome you back and provide you with an even better experience.Best Regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland

Dear Cherry,Thank you for taking the time to share your thoughts on your recent stay at Fable Auckland Hotel. We are glad to hear that you appreciated the charm and heritage of our Hotel. We are indeed fortunate to be located in the heart of Auckland’s main retail area, surrounded by top boutique shops and a good variety of excellent restaurants and cafes. We hope you had the opportunity to enjoy these conveniences during your stay.Thank you for choosing us for your visit, and we look forward to the opportunity to welcome you back, aiming for that fifth star in your next review.Best Regards,Leo Chief Concierge / Guest Experience Manager Fable Auckland Hotel

Dear Colleen,Thank you for your glowing review! We're thrilled to hear that you found our hotel charming, attractive, and full of character. It's always rewarding to know that our guests appreciate the unique qualities that make us special. We look forward to welcoming you back for another memorable stay.Warm regards,Nina Phan - Fable Auckland Duty Manager

Dear Karen,Thank you for rating your recent stay at Fable Auckland Hotel. We are delighted that you had a positive experience and appreciate your 4 out of 5 rating.Your feedback is important to us, and we hope to welcome you back soon for an even better experience.Best Regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland

Dear AliciaThank you for sharing your feedback with us. We apologize for any inconvenience or dissatisfaction you experienced during your stay. Your comments are valuable to us, and we will address them with our team to ensure that we improve our services and facilities for future guests. We strive to provide a superior experience for all our guests, and it's disappointing to hear that we fell short of your expectations. If you would like to discuss your experience further or if there's anything else we can do to make things right, please don't hesitate to reach out to us directly. We appreciate your honesty and hope to have the opportunity to regain your trust in the future.Warm regards,The Fable Auckland Team

Dear Jacqueline, Thank you for your positive feedback! We're thrilled to hear that you enjoyed the T2 china tea pot and tea cups during your stay. It's great to know that our staff was friendly and helpful, and that you found our location convenient. We hope to welcome you back again soon for another wonderful experience!Warm regards,Nina - Fable Auckland Duty Manager

Dear Stephanie,Thank you for rating your stay at Fable Auckland Hotel with five stars! We're thrilled to see that you had a wonderful experience with us.We always aim to provide our guests with exceptional service and memorable experiences, and your high rating is a much-appreciated acknowledgment of our efforts. Thank you once again for choosing Fable Auckland Hotel. We look forward to welcoming you back soon!Warm regards,LeoChief ConciergeFable Auckland Hotel

Dear Taylor,Thank you for taking the time to rate your stay at Fable Auckland Hotel. We are pleased to receive a rating of 4 out of 5 and appreciate your feedback. It’s important to us to understand what we are doing well and where we might improve.If you have any specific comments or suggestions on how we could earn that fifth star during your next visit, please do not hesitate to share them with us. We are committed to providing the best possible service and experience for our guests.We look forward to the opportunity to welcome you back and aim to deliver an even better experience.Best Regards,Leo Chief Concierge / Guest Experience Manager Fable Auckland Hotel

Dear Peter,Thank you for taking the time to share your experience with us. We're delighted to hear that you found our hotel convenient and appreciated the cleanliness of our facilities. At Fable Auckland, we strive to ensure every aspect of your stay is comfortable and pleasant.Your rating of 4 out of 5 is greatly appreciated, as it signifies we are on the right track, but there's still room for improvement.We look forward to welcoming you back to Fable Auckland in the future and hope to exceed your expectations.Best Regards,Leo Lisichkin CHIEF CONCIERGE / GUEST EXPERIENCE MANAGER FABLE AUCKLAND

Dear Ruslana,Thank you for sharing your experience at our Hotel. We're delighted to hear you enjoyed the proximity to the ferry terminal and appreciated the beautiful finishings and amenities in your room, including the espresso machine and the tea cups. We aim to create a comfortable and luxurious environment for our guests, and it's wonderful to know these details enhanced your stay.We appreciate your feedback on the breakfast buffet. While we're glad you enjoyed the setting, we acknowledge your comments regarding the variety of choices available. We continuously strive to improve our offerings and will take your feedback into consideration as we review and update our breakfast menu to provide a more satisfying experience for all our guests.It's heartening to hear you describe our Hotel as beautiful overall. We take great pride in our property and the services we offer, and it's rewarding to know you had a positive stay.We look forward to the opportunity to welcome you back in the future. If there's anything specific we can do to make your next visit even more enjoyable, or if you have any further suggestions, please don't hesitate to let us know.Warm regards,Leo LisichkinChief Concierge and Guest Experience ManagerFable Auckland

Dear Marilyn,Thank you for awarding us with a perfect 5/5 rating! Your satisfaction is our greatest reward, and we're thrilled to hear that you had such a wonderful experience at our hotel. We hope to have the pleasure of hosting you again soon for another exceptional stay.Warm regards,Nina Phan - Fable Auckland Duty Manager

Dear Carl,Thank you for your wonderful 5 out of 5 rating and for sharing your experience with us. We're thrilled to hear you found our hotel lovely and your room very comfortable. We strive to create a welcoming and relaxing environment for all our guests, and it's rewarding to know we achieved this for you.We appreciate your feedback regarding the access to the 8th floor and the communication about your Expedia credit. We understand that clear and proactive communication about such benefits is crucial for ensuring a seamless experience. We apologize for any oversight in mentioning. Thank you for bringing this to our attention. We are taking steps to improve our system and training to ensure that all relevant guest information, including credits and special offers, is noted and communicated effectively by our staff at all points during your stay.Additionally, please know our concierge team is always delighted to assist with delivering luggage up the stairs to the 8th floor, ensuring a smooth and effortless experience for you. We’re here to help make every aspect of your stay as comfortable as possible.We're committed to providing exceptional service and a memorable stay for all our guests, and your feedback is invaluable in helping us to continuously improve. We hope to have the pleasure of welcoming you back in the future, ensuring an even more seamless and enjoyable experience.If there's anything specific we can do to enhance your next stay or if you have any further suggestions, please don't hesitate to let us know.Kind Regards,Leo LisichkinChief Concierge and Guest Experience ManagerFable Auckland

Dear Natalie,Thank you for taking the time to share your feedback. We're truly sorry to hear about the issue you experienced with a sewage smell during your stay. This is certainly not the level of comfort and quality we aim to provide our guests, and we apologize for the discomfort this caused you.Please rest assured that we take matters like this very seriously. We have already initiated a thorough inspection and remediation process to address and resolve the root cause of the odor issue to prevent such occurrences in the future.We deeply regret that this impacted your experience with us, and we understand if this may cause hesitation in choosing to stay with us again. However, we sincerely hope you will give us another opportunity to prove our commitment to excellence and to provide you with the comfortable and pleasant stay you expect and deserve.Should you decide to stay with us again, please feel free to contact me directly so that I can personally ensure your next experience with us is nothing but positive.Warm regards,Leo LisichkinChief Concierge and Guest Experience ManagerFable Auckland

Dear Kevin,Thank you for sharing your experience and for choosing to stay with us. We're delighted to hear that you loved your stay, appreciated the decor and comfort of your room, and found our staff friendly and welcoming. It's wonderful to know that these aspects contributed positively to your experience.We apologize for the issues you encountered with the elevator and the condition of the bed throw cover. Please rest assured that we take cleanliness and maintenance very seriously, and we're addressing these concerns immediately to ensure they are not repeated. Our aim is to provide a flawless experience for all our guests, and it's clear we fell short in these areas during your visit.Regarding breakfast, we're always looking for ways to improve our offerings and appreciate your feedback. We aim to provide a variety of high-quality options to suit all our guests' tastes and will take your comments into consideration as we review and update our breakfast menu.We hope these issues did not significantly detract from the overall enjoyment of your stay. We'd love the opportunity to welcome you back in the future, aiming to provide an even more satisfying and enjoyable experience.If there's anything specific we can do to enhance your next visit or if you have further feedback, please don't hesitate to let us know.Warm regards,Leo LisichkinChief Concierge and Guest Experience ManagerFable Auckland

Dear Carol,Thank you for your wonderful review and the perfect 5 out of 5 rating! We're thrilled to hear about your positive experience with our fantastic service, especially in response to the noise issue you encountered on your first night. Our staff is committed to ensuring our guests' comfort and satisfaction, and we're so glad that we were able to address your concern promptly and to your satisfaction.We're delighted that the upgrade to a suite contributed to making your stay perfect. It's our pleasure to go above and beyond for our guests, and we're overjoyed to know that this gesture enhanced your experience with us.Thank you for choosing Fable for your stay. We're so glad you loved your time here, and we greatly appreciate your recognition of our efforts to provide exceptional service. We look forward to the opportunity to welcome you back for another memorable stay. If there's anything we can do to make your next visit even more special, please don't hesitate to let us know.Warm regards,Leo LisichkinChief Concierge and Guest Experience ManagerFable Auckland

Dear Howard,Thank you for sharing your feedback about your recent stay with us. We're pleased to hear that you found our location in the heart of downtown Auckland to be great and that our concierge staff were very helpful. Our team is dedicated to providing exceptional service, and it's wonderful to know they made a positive impact on your experience.However, we apologize for the issues you encountered with the room size, the TV location, and the lack of mirrors. We understand how these aspects can affect the comfort and convenience of your stay. Your comments are invaluable to us as we continuously strive to improve our guest experience. We will take your feedback into consideration as we review our room layouts and amenities to better meet our guests' needs.We hope that these inconveniences did not significantly detract from your overall experience with us and that we will have the opportunity to welcome you back in the future.If there's anything specific we can do to enhance your next visit or if you have any further feedback, please don't hesitate to let us know.Warm regards,Leo LisichkinChief Concierge and Guest Experience ManagerFable Auckland

Dear Jacquelyn,Thank you for your perfect rating and for highlighting the fantastic location of our hotel. We're delighted to hear that our location contributed significantly to your positive experience, providing convenient access to the best that Auckland has to offer.We strive to ensure that every aspect of our guests' stays is enjoyable, and it's rewarding to know that we achieved this for you. We look forward to welcoming you back in the future for another stay that lives up to your expectations in every way.If there's anything specific we can do to make your next visit even more memorable, please don't hesitate to let us know.Warm regards,Leo LisichkinChief Concierge and Guest Experience ManagerFable Auckland

Dear Shelly,We're absolutely thrilled by your review! Knowing you consider your stay at Fable to offer the best service in Auckland is incredibly rewarding for us. Our team is passionate about making every guest feel valued and well-cared-for, and it seems we hit the mark with you.Delighted that the comfort of your room, our prime location, and the quality of our room service breakfast stood out as highlights, we're inspired to keep providing exceptional experiences.We can't wait to welcome you back for another splendid stay. Should you need anything for your next visit, please let us know.Best Regards,Leo LisichkinChief Concierge and Guest Experience Manager Fable Auckland

Dear Steve,Thank you for your excellent rating and positive feedback. We're delighted to hear that you found our hotel very nice and enjoyed the breakfast buffet. It's great to know that our location adding convenience to your stay.We strive to ensure every guest has a pleasant and comfortable experience with us, and your feedback is a wonderful testament to our efforts. We look forward to welcoming you back for another enjoyable stay in our Hotel.If there's anything specific you'd like for your next visit, please don't hesitate to let us know. Thank you once again for choosing our hotel and for your kind words. We can't wait to host you again soon.Best Regards,Leo LisichkinChief Concierge and Guest Experience ManagerFable Auckland

Dear Andrea,Thank you for your fantastic review and the perfect five-star rating! We're thrilled to hear that you appreciated the renovation and found your room well-appointed and the bed extremely comfortable. Ensuring our guests enjoy a peaceful stay is important to us, so it's wonderful to know that the location of your room provided a quiet retreat from the hustle and bustle of the Auckland city.We're also delighted that our central location on the main shopping street, with its proximity to the waterfront and Spark Area, added convenience and enjoyment to your visit. We look forward to welcoming you back for another perfect stay. If there's anything specific you'd like for your next visit or any way we can make it even more special, please don't hesitate to let us know.Thank you once again for choosing to stay with us and for your kind words. We can't wait to host you again soon.Best Regards,Leo LisichkinChief Concierge and Guest Experience ManagerFable Auckland

Dear Bradley,Thank you for your perfect rating and for highlighting the quality of service provided by our staff. We're thrilled to hear that you found our team not only friendly but also very helpful during your stay. Our staff takes great pride in going above and beyond to ensure our guests feel supported and valued.We look forward to the opportunity to welcome you back for another stay where exceptional service continues to be a highlight of your experience.Best Regards,Leo LisichkinChief Concierge and Guest Experience ManagerFable Auckland

Dear Scott,Thank you for your positive rating of 8 out of 10 and for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you found our location good, conveniently situated within walking distance to shops and entertainment options. Our goal is to provide our guests with a prime location that enhances their stay and offers easy access to the best the city has to offer.Even though your visit was brief, we hope that our hotel served as a comfortable and convenient base for you before your flight. We strive to ensure every guest enjoys their time with us, no matter the duration of their stay.We appreciate your feedback and hope to have the opportunity to welcome you back for a longer visit in the future, where you can further explore the area and enjoy all the amenities and services Fable Auckland has to offer.Thank you once again for choosing to stay with us. We look forward to hosting you again soon.Best Regards,Leo LisichkinChief Concierge and Guest Experience Manager Fable Auckland

Dear valued guest,Thank you for taking the time to share your feedback and for rating your stay with us. We sincerely apologize for the disturbance caused by the nightclub music being audible until 3am, which understandably impacted your experience and comfort during your time at our hotel.We strive to ensure a peaceful and restful environment for all our guests, and it's clear that we fell short in this instance. Please be assured that we are actively working on enhancing our soundproofing measures and seeking solutions to minimize the impact of external noise on our guests' stays.Your comfort is of utmost importance to us, and we regret any inconvenience you experienced. We value your feedback as it helps us to improve and ensure a better experience for all our guests in the future.We hope to have the opportunity to welcome you back and provide you with a stay that exceeds your expectations, reflecting the high standards of service and comfort Fable Auckland is committed to offering.Thank you once again for your feedback. We look forward to the chance to serve you better in the future.Best Regards,Leo LisichkinChief Concierge and Guest Experience Manager Fable Auckland

Dear Susan,Thank you for your fantastic five-star review and for sharing your experience at our hotel. We are delighted to hear that you enjoyed our prime location on Queen Street and that the decor of our hotel added to the beauty of your stay.It's wonderful to know that the complimentary amenities in the room, along with the selection of nice toiletries, were details that you appreciated. We strive to provide thoughtful touches and amenities to enhance our guests' comfort and ensure a memorable experience.We take great pride in our hotel's ambiance and in offering high-quality services and conveniences that make our guests feel valued and pampered. Your positive feedback is a testament to our team's dedication to excellence.We look forward to the opportunity to welcome you back in the future for another enjoyable stay. Your satisfaction is our top priority, and we can't wait to host you again soon.Thank you once again for choosing to stay with us and for your high recommendation.Best Regards,Leo LisichkinChief Concierge and Guest Experience Manager Fable Auckland

Dear Karen,Thank you for taking the time to rate your recent stay at our hotel. While we appreciate the feedback, we are sorry to see that we only met your expectations to a 6 out of 10 rating. We strive to provide an exceptional experience for all our guests, and it appears we may have fallen short of this goal during your visit.We take your rating seriously and see it as an opportunity to review and improve our services and facilities. We are committed to ensuring that every guest's stay is enjoyable, comfortable, and meets the high standards we set for ourselves.We would welcome any additional feedback you may have regarding your experience, as it would greatly assist us in pinpointing areas that require our attention and improvement. Our aim is not just to meet guest expectations but to exceed them, and understanding your perspective would be invaluable in this effort.We hope to have the opportunity to welcome you back in the future, where we can demonstrate our dedication to guest satisfaction and provide you with a stay that reflects the quality and service Fable Auckland is known for.Thank you once again for your feedback. We look forward to the chance to serve you better in the future.Best Regards,Leo LisichkinChief Concierge and Guest Experience Manager Fable Auckland

Dear Sherie,Thank you for awarding us a perfect score of 10 out of 10. We are thrilled to receive such high praise and are delighted to know that your experience with us at Fable Auckland was thoroughly enjoyable. While no specific comments accompanied your rating, your satisfaction speaks volumes, and we are grateful for the opportunity to have served you.Our team is dedicated to providing exceptional service and ensuring that every guest's stay is memorable, comfortable, and meets the highest standards of hospitality. Your perfect rating is a testament to their hard work and dedication, and we will be sure to share your feedback with the entire team.We look forward to the pleasure of welcoming you back in the future. Should you choose to stay with us again, we are committed to exceeding your expectations once more, ensuring another perfect experience from start to finish.Thank you once again for choosing Fable Auckland. We can't wait to host you again soon.Best Regards,Leo LisichkinChief Concierge and Guest Experience Manager Fable Auckland

Dear Ann,Thank you for the fantastic 5 out of 5 rating! We're thrilled to see such high marks and are delighted to know that your experience with us was to your utmost satisfaction. Your rating speaks volumes, and we truly appreciate it.We look forward to the opportunity to welcome you back for another exceptional stay. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know.Warm regards,Leo LisichkinChief Concierge and Guest Experience Manager Fable Auckland

Dear Linda,Thank you for taking the time to share your feedback. We're glad to hear that you found our location great and our staff good and helpful. Our team strives to provide excellent service, and it's rewarding to know we were able to assist you during your stay.However, we apologize for the noise disturbance caused by the nearby bar. We understand how important a peaceful environment is for a comfortable stay, and we're actively exploring solutions to minimize noise impact on our guests.We appreciate your understanding and hope to have the opportunity to welcome you back, ensuring a more tranquil experience.Best Regards,Leo LisichkinChief Concierge and Guest Experience ManagerFable Auckland

Dear Ron,Thank you for your perfect score and for taking the time to share your feedback on your recent stay at Fable Auckland. We are thrilled to hear that you found our location great and the room size to your liking, contributing to a comfortable and valuable experience given the central location.We appreciate your observation regarding the storage space in the room. While it's good to know it did not significantly impact your short stay, we understand that for longer stays, ample storage becomes more crucial. Your feedback is invaluable as it helps us consider future improvements and how we might better accommodate our guests' needs, ensuring comfort regardless of the length of their visit.We're delighted that overall, you found our hotel very comfortable and good value for its location. Our aim is always to provide our guests with a memorable and enjoyable stay, and it's wonderful to know we achieved this for you.We look forward to the opportunity to welcome you back to Fable Auckland, whether for another brief visit or a longer stay. We're committed to making every guest's experience exceptional, and we hope to exceed your expectations once again.Thank you once again for choosing Fable Auckland. We can't wait to host you again soon.Best Regards,Leo LisichkinChief Concierge and Guest Experience ManagerFable Auckland

Dear Joanna,Thank you for your recent stay at Fable Auckland and for taking the time to share your rating with us. We are always aiming to provide our guests with an exceptional experience, and your feedback is an essential part of our ongoing efforts to achieve this goal.Please know that we are committed to excellence in hospitality and continuously seek ways to enhance our service and accommodations. We understand there is always room for improvement, and we take every guest's feedback seriously as we strive to offer a comfortable and memorable stay.Should you choose to stay with us again, we look forward to the opportunity to exceed your expectations. Your comfort and satisfaction are our top priorities, and we are here to ensure your next visit is even more enjoyable.Best Regards,Leo LisichkinChief Concierge / Guest Experience ManagerFable Auckland

Dear Richard,Thank you for taking the time to share your feedback with us. We're glad to hear that you recognized the quality of our hotel; however, we're truly sorry that your experience was impacted by noise from the neighboring nightclub. Ensuring our guests have a restful and comfortable stay is a priority for us, and it's disheartening to learn that, despite our efforts to mitigate the noise with earplugs, it was still a disturbance.We are actively working with the local community and exploring additional measures to minimize the impact of external noises on our guests' experiences. Your comfort and satisfaction are very important to us, and we are committed to finding solutions that will improve the quality of our guests' stays.We hope this experience will not deter you from staying with us again. We would welcome the opportunity to host you in the future and would be happy to assist in selecting a room that is situated in a quieter part of the hotel. Please do not hesitate to contact me directly for your next reservation, as it would be my pleasure to oversee your stay and ensure a more peaceful and enjoyable experience.Once again, we apologize for the inconvenience and look forward to the opportunity to exceed your expectations in the future.Best Regards,Leo LisichkinChief Concierge / Guest Experience ManagerFable Auckland

Dear Clay,Thank you for taking the time to share your experience with us. We are pleased to hear that you found your room comfortable, clean, and well-furnished, and that the bed met your expectations for an excellent night's sleep. These are aspects we take great pride in to ensure our guests' comfort.However, we are sorry for the issues you experienced with our staff and service. We sincerely apologize for the inconsistencies in communication and the service lapses during check-in, check-out, and throughout your stay. The experiences you described are not reflective of the high standards of training and guest service we aspire to at Fable Auckland. Please be assured that we are taking your feedback seriously and will be addressing these matters with our team immediately to ensure improvements in our training processes and language proficiency.Regarding the oversight in housekeeping service and the vacuum cleaner being left in the hallway, we extend our sincere apologies for any inconvenience this may have caused. This feedback has been shared with our housekeeping department to rectify these issues and prevent future occurrences.We are committed to providing an exceptional guest experience, and it is clear we missed the mark during your stay. We would appreciate the opportunity to restore your faith in Fable Auckland. Please feel free to contact me directly for any future reservations or concerns, as it would be my pleasure to ensure your next visit is seamless and meets the high standards you rightfully expect from us.Once again, thank you for your feedback. It is invaluable in our ongoing efforts to improve and provide all our guests with a stay that is nothing short of exceptional.Best Regards,Leo LisichkinChief Concierge / Guest Experience ManagerFable Auckland

Dear Per-Jonas,Thank you for sharing your feedback with us. We're glad to hear that you found the bed excellent and enjoyed the breakfast. However, we're sorry that other aspects of your stay didn't meet your expectations, particularly regarding our fitness center and the absence of a work desk in your room. We aim to provide facilities and amenities that cater to the diverse needs of our guests, and your comments highlight areas for improvement.We're also very sorry to hear about your experience with our front desk personnel. Providing warm, professional, and welcoming service is fundamental to our values, and it seems we fell short in this instance. We'll address this feedback directly with our team to ensure our service standards are consistently met.While we understand your rating reflects your experience, we're committed to making improvements based on your feedback. We hope to have the opportunity to welcome you back in the future, aiming for a stay that truly reflects the high standard of hospitality we strive for.If there's anything specific we can do to enhance your next visit, please don't hesitate to let us know.Warm regards,Leo LisichkinChief Concierge and Guest Experience ManagerFable Auckland

Dear Josephine,Thank you for the fantastic 5 out of 5 rating! We're thrilled to see such high marks and are delighted to know that your experience with us was to your utmost satisfaction. Your rating speaks volumes, and we truly appreciate it.We look forward to the opportunity to welcome you back for another exceptional stay. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know.Warm regards,Leo LisichkinChief Concierge and Guest Experience Manager Fable Auckland

Dear Robert,Thank you for choosing to stay at Fable Auckland and for sharing your positive experience with us. We are thrilled to hear that you enjoyed your stay and that our hotel's location near the wharf, cleanliness, comfort, and friendly staff exceeded your expectations.We take great pride in providing exceptional service to our guests, and it's rewarding to know that our team's friendliness and helpfulness contributed to making your stay memorable. Your satisfaction is our top priority, and we're delighted that we could create a positive experience for you.We appreciate your kind words and recommendation, and we look forward to welcoming you back to Fable Auckland in the future. If you need any assistance or have any special requests for your next visit, please feel free to reach out to us.Best Regards,LeoChief Concierge and Guest Experience ManagerFable Auckland

Dear Michel,Thank you for sharing your rating of 6 out of 10 for your recent stay at Fable Auckland. While we are glad you chose to stay with us, we are sorry that we did not fully meet your expectations.We strive to provide an exceptional experience to all our guests, and it appears there were areas during your stay where we could have done better. We take your feedback seriously and are committed to improving. We would greatly appreciate any specific insights or areas of improvement you could share, as this will help us enhance our service and facilities.We hope to have the opportunity to welcome you back in the future and provide a stay that truly reflects the high standards we aim for at Fable Auckland. Please do not hesitate to reach out to us for any further comments or to share more about your experience.Best Regards,LeoChief Concierge and Guest Experience ManagerFable Auckland

Dear John,Thank you for taking the time to rate your recent stay at Fable Auckland. While we are grateful for your feedback, we are sorry to see that we only met 4 out of 10 of your expectations. Our goal is always to provide an exceptional experience to all our guests, and it seems we fell short during your visit.We sincerely apologize for any aspects of your stay that did not meet your expectations. We are committed to continuous improvement and would greatly appreciate any further insights or specific areas where you felt we could have done better. Your feedback is invaluable to us as it helps us identify areas needing attention and enhancement.We hope to have another opportunity to welcome you back and provide a stay that truly reflects the high standards of service and comfort we strive for at Fable Auckland. Please feel free to reach out to us with any further comments or suggestions.Best Regards,LeoChief Concierge and Guest Experience ManagerFable Auckland

Dear Kharthick,Thank you for sharing your feedback regarding your recent stay at Fable Auckland. We are truly sorry to hear that you found the service to be very poor. We strive to provide exceptional service to all our guests, and it's disappointing to learn that we fell short of meeting your expectations.Please accept our sincerest apologies for any inconvenience or discomfort you experienced due to the service you received. We take your feedback seriously and will be reviewing our service standards and training procedures to ensure that we consistently deliver the high level of hospitality that our guests deserve.We value your input as it helps us to improve, and we are committed to making necessary changes to enhance our guests' experiences. We hope that you will consider giving us another opportunity to demonstrate the quality service we are known for and to restore your confidence in Fable Auckland.Best Regards,LeoChief Concierge and Guest Experience ManagerFable Auckland

Dear Suzanne,Thank you for taking the time to rate your stay with us. While we're glad you chose to stay at our hotel, it's clear from your 3 out of 5 rating that there were aspects of your experience that didn't fully meet your expectations.We're committed to providing our guests with the highest level of service and accommodation, and we'd welcome any specific feedback you might have on how we can improve. Whether it's aspects of our service, facilities, or any other area, your insights are invaluable to us.We hope to have the opportunity to welcome you back in the future, aiming to provide a stay that not only meets but exceeds your expectations, and reflects the high standard of hospitality we strive for.If you're willing to share more about your experience or if there's anything specific we can do to enhance your next visit, please don't hesitate to let us know.Warm regards,Leo LisichkinChief Concierge and Guest Experience ManagerFable Auckland

Dear Susan,Thank you for taking the time to share your feedback regarding your recent stay at Fable Auckland. We sincerely apologize for the inconvenience and frustration caused by the electricity outage and the significant impact it had on your experience, especially considering it was your one night in Auckland.We understand how distressing and exhausting it must have been to deal with the power outage, including the difficulty of accessing your room and having to climb several flights of stairs. While we are glad to hear that we could provide an Uber Meal to help mitigate the situation, we recognize that this does not fully compensate for the disruption to your stay.Please know that such incidents are rare and we are taking steps to ensure better preparedness and response in the future. We deeply regret that this experience overshadowed your time with us and understand how crucial it is for every aspect of a guest's stay to be seamless and enjoyable.We value your feedback and would welcome the opportunity to make amends. We hope to have the chance to welcome you back to Fable Auckland in the future under more favorable circumstances, and to provide you with the high-quality experience that we are known for.Once again, we apologize for the inconvenience you experienced and appreciate your understanding.Best Regards,LeoChief Concierge and Guest Experience ManagerFable Auckland

Dear Havaiki,Thank you for your rating of 4 out of 5 and for your kind words describing Fable Auckland as a "very perfect hotel." We are delighted to know that you had a positive experience with us and that our hotel met your expectations.We strive to provide exceptional service and create a memorable and comfortable environment for all our guests, so your feedback is incredibly encouraging. It is wonderful to hear that we were able to contribute positively to your stay.If there is any aspect of your visit that you particularly enjoyed or if there are any suggestions you would like to share for how we can achieve that perfect 5-star rating on your next visit, we would love to hear from you. Your insights are invaluable as we continuously seek to enhance our guest experience.We look forward to the opportunity to welcome you back to Fable Auckland in the future and aim to provide an even more satisfying and enjoyable stay.Best Regards,LeoChief Concierge and Guest Experience ManagerFable Auckland

Dear Kari,Thank you for your rating of 8 out of 10 and for taking the time to provide feedback on your recent stay at Fable Auckland.We understand from your comment about the noise disturbance from the nearby nightclub lasting until 4 AM. We sincerely apologize for any inconvenience this may have caused and for impacting the tranquility of your stay. We are continuously working on improving our soundproofing measures and exploring ways to mitigate external noise to ensure our guests have a restful and comfortable experience.We appreciate you bringing this matter to our attention, and please be assured that we take your feedback seriously. Despite this issue, we hope that the other aspects of your stay were enjoyable, and we would be delighted to have the opportunity to welcome you back, ensuring a more peaceful experience next time.Thank you again for choosing Fable Auckland. If there's anything specific we can do to make your next stay more comfortable, please let us know.Best Regards,LeoChief Concierge and Guest Experience ManagerFable Auckland

Dear Robert,Thank you for choosing to stay with us at Fable Auckland. We appreciate your positive rating and are glad to see that you had a pleasant experience during your time with us.If there are any specific areas where we can improve and earn that extra star for your next visit, please don't hesitate to let us know. Your feedback is invaluable to us as we strive to provide the best possible experience for all our guests.We hope to have the pleasure of welcoming you back soon for another enjoyable stay.Best Regards,LeoChief Concierge and Guest Experience ManagerFable Auckland

Dear Harry,Thank you for sharing your feedback on your recent stay at Fable Auckland. We are truly sorry to hear that your experience fell short of the high standards we aim to achieve and did not provide value for your money.We apologize for the disappointment with the room, particularly regarding the size of the window and the amount of natural light. We understand how important these aspects are for a comfortable and enjoyable stay, and we will review our room descriptions to ensure they accurately reflect the features of each room type.Regarding the condition of the gym, we are deeply concerned to hear about the state it was in during your visit, especially with dirty towels and broken glass. This is not reflective of our cleanliness and maintenance standards. We will address this immediately with our housekeeping and maintenance teams to ensure our gym facilities are well-kept and safe for all guests.We also regret to hear that the breakfast did not meet your expectations. We strive to offer a high-quality dining experience, and your feedback is crucial for us to understand where we can improve in terms of selection and quality.Your experience is certainly not indicative of the level of service and quality we aim to provide. We hope you will consider giving us another chance in the future to demonstrate the true quality and service that Fable Auckland is capable of delivering.Best Regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland

Dear Nicola,Thank you for taking the time to provide feedback on your recent stay at Fable Auckland. We are genuinely concerned to hear that your experience did not meet the high standards we strive to uphold, and we sincerely apologize for any disappointment and inconvenience you encountered.We regret to hear about your dissatisfaction with our customer service and the issues regarding the early check-in fee. We aim to accommodate our guests' needs as efficiently as possible, and we apologize if this was not effectively communicated or managed in your case. We will review our check-in policies and staff training to ensure a more guest-friendly approach.Regarding your comments on the room, we are sorry to hear that it did not meet your expectations in terms of size, layout, and amenities such as a work desk. We appreciate your feedback and will consider it seriously as we continuously strive to improve our guest rooms and ensure they are well-equipped for a comfortable stay.We also note your concerns about the area at night. We understand the importance of feeling safe and comfortable in the hotel surroundings, and we regret that this aspect impacted your experience.Please know that your feedback is invaluable to us as it helps identify areas where we need to improve. We hope you will consider giving us another opportunity to provide you with a stay that truly reflects the quality and service Fable Auckland is known for.Best Regards, Leo Chief Concierge and Guest Experience Manager Fable Auckland