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Recensioni per Casulo Hotel

3.5 out of 5
Casulo Hotel
3017 South I35, Austin, TX

Recensioni

4,8
Valutazione di 10 - Eccellente. 125 su 1006 recensioni" "
Valutazione di 8 - Buono. 106 su 1006 recensioni" "
Valutazione di 6 - Soddisfacente. 163 su 1006 recensioni" "
Valutazione di 4 - Scarso. 215 su 1006 recensioni" "
Valutazione di 2 - Terribile. 397 su 1006 recensioni" "

4,8/10

Pulizia

6,0/10

Personale e servizio

4,8/10

Servizi

4,4/10

Condizioni e dotazioni della struttura

4,0/10

Ecosostenibilità

Recensioni

2/10 Terribile

Mario

Soggiorno di 1 notte a marzo 2024

2/10 Terribile

Desirae

Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Servizi
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I had bed bugs on my bed board and I woke up itching like crazy had to get my man and 3 kids and left in the middle of the night.
Soggiorno di 1 notte a febbraio 2024

4/10 Scarso

Isabella

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The room was held together by tape… I booked last minute for Valentine’s Day since my hubby wanted a room with a tub. I found this and thought it was a good price. The tub worked, but instead of a faucet to fill it up, there was an unfinished plastic pvc pipe contraption. I asked for another room thinking that this was unacceptable, but the other room he showed me was creepy. There was a two way mirror in front of the tub, that faced the other room. It was also old smelled of mold and looked like it had been painted by kids. Not what we’re into… ok pvc pipe room it is. Everything was ok, except I couldn’t help but notice there were an absence of women? Why were there so many men there? Idk. Felt creepy but I was with hubby, so ok… in the morning(valentines day) the manager came knocking, and tried to ENTER the room with his card 1 hour before check out. I was not dressed yet, and found it really weird that he knew we were in the room and tried to open the door anyways…. He asked if we were going to stay another night…. Why wouldn’t he call the room? Why didn’t he knock I twice? Why did he need to know this in advance? It was not check out time yet… all questions left unanswered. We checked out in time and when leaving I found a sharp (aka a used injection needle) in the tisssue box that I had been wiping my nose with all night. This was really creepy, unsanitary, and unsafe. Tahanj go we made it out alive. When I told the front desk about it, they did not seem v. Shocked.
Soggiorno di 1 notte a febbraio 2024

2/10 Terribile

Camila

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very noisy and the amenities and the room looks very old and dirty. In the bathroom it was a used towel and it was hair on the walls of the shower.
Soggiorno di 1 notte a febbraio 2024

2/10 Terribile

Brandon

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The Receptionist was friendly, but not helpful. The room has a lot of potential, but has been obviously neglected over the years.. The hot water was out.. (Was told it’d be fixed any minute, but waited hours and it never was) Also I didn’t realize from the pictures, or the listed amenities (Which was quite deceptive by the way ) That the shower was completely exposed into the main room.. No big deal, but with no hot water it wasn’t pleasant at all… The remote was also missing from our room.. I informed the front desk and they told me they didn’t have any other remotes.. WiFi was also listed as available, but unfortunately didn’t reach our room.. I told the front Desk just and she just offered to nudge their router a bit closer.. (Didn’t work) The A/C was also not the greatest our room stayed relatively warm throughout the night… I don’t believe I’ll be coming back.
Soggiorno di 1 notte a febbraio 2024

2/10 Terribile

Coleman

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The hotel offered a "15 minute review of your room to decide if you wanted to stay." I chose to not stay. The room was dirty. The window unit AC made the window unsecured.
Soggiorno di 3 notti a gennaio 2024

6/10 Soddisfacente

Richard

Viaggio di lavoro
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The place has potential, needs proper management, no towels on checkin? No cable on tv, and the rooms are in dire need of updating.
Soggiorno di 2 notti a gennaio 2024

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
A One Star Hotel
The people were nice, but there was a dead mouse in my room. The curtains didn't fit the windows. The shower didn't work. The toilet seat was broken. It's really a shame.
Soggiorno di 2 notti a gennaio 2024

10/10 Eccellente

Arris

Viaggio con la famiglia
Soggiorno di 1 notte a gennaio 2024

2/10 Terribile

Markesian

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Never again
Soggiorno di 1 notte a dicembre 2023

4/10 Scarso

Julia

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

John

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Love it or
I think this is a great Hidden Gem experience. It's not for everybody, but if you like a good value, atmosphere that is unique, good people watching opportunities, this is a great place to stop by. The staff is very friendly and it's generally a one-of-a-kind place.
Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

Isabela

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023

8/10 Buono

Glo

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a dicembre 2023

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Terrible
Do not stay here!!!
Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

Daniel

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My room had amenities that I would expect to see in a room priced 2 to 3 times more than this room was priced. The building is an older building situated next to I35 South which appears to be in a renovation stage. The only thing that was a little lacking was the parking area, but still quite acceptable.
Soggiorno di 1 notte a novembre 2023

2/10 Terribile

Alexis

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very dirty, was not comfortable sleeping here. The water would not get hot when I took a shower
Soggiorno di 1 notte a settembre 2023

2/10 Terribile

Sally

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Don’t Stay here!
Terrible, room smelled and we had to request another room. There was one pillow and two towels for the king sized room. Internet did not work, pool and jacuzzi closed and no breakfast as advertised. Very disappointed.
Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

Sandra

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Best service and stay
Hidden Gem. We did a last minute reservation and the place was 100 times better than we could have hope. She customer service 10 out of 10. The girl that checked us in was extra nice. We got a 2 bed and the room was huge, the tub fits 2 full grown ups comfortably
Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

Scott

Soggiorno di 2 notti a dicembre 2023

10/10 Eccellente

Rita

Soggiorno di 1 notte a novembre 2023

10/10 Eccellente

Maria

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023

2/10 Terribile

James

Non mi è piaciuto: Condizioni e dotazioni della struttura
So I checked in and on entering the room, it wasn't cleaned, the toilet was recently used with excreta not flushed the entire room was smelly...I complained to the front desk that I can't stay in the room I was given yet another room and guess what, it was worst than the first trash all over the room bed not layed etc...was given a third room which was ok
Soggiorno di 1 notte a novembre 2023

2/10 Terribile

Brian

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a novembre 2023

2/10 Terribile

Cesar

Soggiorno di 2 notti a novembre 2023

2/10 Terribile

Alexandra

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 4 notti a ottobre 2023
Risposta di Casulo Hotel, il giorno 12 nov 2023
Hello Alexandra,First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We sincerely apologize and if you allow us the opportunity to earn back your trust and allow us to make things right. Please reach out to discuss further at reservations@casulohotel.com.

2/10 Terribile

JEREMY

Viaggio di lavoro
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 2 notti a ottobre 2023
Risposta di Casulo Hotel, il giorno 12 nov 2023
Hello Jeremy,First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We sincerely apologize and if you allow us the opportunity to earn back your trust and allow us to make things right. Please reach out to discuss further at reservations@casulohotel.com.

2/10 Terribile

Kenna

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Do NOT stay here!
I had to leave without staying. The room smelled, had blood stains on the wall and was not clean. While checking on a couple came to the desk stating their room was so bad they wanted to leave. It was non refundable so I lost $200. Do NOT stay here.
Soggiorno di 1 notte a ottobre 2023

4/10 Scarso

Nikki

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The zen selling point is a scam. The rooms are not individually decorated as described. The lobby upon entry is covered in water under the rug with no steps to keep it tidy. There is a mandatory additional deposit to pay at check in (refundable) that doesn’t make sense since the stay is prepaid. The room was dirty; behind the nightstands were not vacuumed, hair on the sheets. The only good thing about the room was the shower looked as it had been recently renovated and was to my expectation. The ac window unit had impressively prevalent levels of mold that were visible on the outside and inside of the vents. This place is an absolute scam for what we paid. Do NOT stay here. It’s no better than a motel 6. I will not be staying here again. Very run down and not well kept.
Soggiorno di 2 notti a ottobre 2023

2/10 Terribile

Emelie, Killeen

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a ottobre 2023
Risposta di Casulo Hotel, il giorno 12 nov 2023
First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We sincerely apologize and if you allow us the opportunity to earn back your trust and allow us to make things right. Please reach out to discuss further at reservations@casulohotel.com.

6/10 Soddisfacente

Anita

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Roach, ants, broken shower knob, patched ceiling from water damage, burned ceiling lights, pillows were worth like $1. Tv was from the early 2000s cable had 3 channels one of them was black and white lol. But overall average cause the place was snazzy and different. If the property had more love and money would be worth it, but it’s just not.
Soggiorno di 1 notte a ottobre 2023
Risposta di Casulo Hotel, il giorno 12 nov 2023
First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We sincerely apologize and if you allow us the opportunity to earn back your trust and allow us to make things right. Please reach out to discuss further at reservations@casulohotel.com.

2/10 Terribile

Christian

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a ottobre 2023
Risposta di Casulo Hotel, il giorno 12 nov 2023
First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We sincerely apologize and if you allow us the opportunity to earn back your trust and allow us to make things right. Please reach out to discuss further at reservations@casulohotel.com.

2/10 Terribile

Ariadna

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Simply put DON’T STAY HERE. Everything the hotel offers in its amenities is a lie. Dirty rooms, bad smell, old facilities and in poor condition. Very little privacy in the rooms. The shower has no curtain and those who stay with you can see everything. This hotel is more of a motel. Disgusting. There is no good rest since you can hear all the noise from outside and from the other rooms. I feel cheated. We paid a lot of money since we were staying for an event weekend in the city, but it's not fair. That money was not worth for what they offered us. Horrible experience overall.
Soggiorno di 4 notti a ottobre 2023
Risposta di Casulo Hotel, il giorno 12 nov 2023
Hello Ariadna,First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We sincerely apologize and if you allow us the opportunity to earn back your trust and allow us to make things right. Please reach out to discuss further at reservations@casulohotel.com.

10/10 Eccellente

Exiquio

Soggiorno di 3 notti a ottobre 2023

2/10 Terribile

Jorge F, anaheim

Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The property is not fit to be on Expedia. It’s a result of cutting corners on DIY projects using old and unsanitary items. Bloodstains on the mattresses. Dirty linen. Shady guests. Poor repairs. I walked away and booked another hotel out of pocket.
Soggiorno di 4 notti a ottobre 2023
Risposta di Casulo Hotel, il giorno 12 nov 2023
First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We sincerely apologize and if you allow us the opportunity to earn back your trust and allow us to make things right. Please reach out to discuss further at reservations@casulohotel.com.

2/10 Terribile

Joseph

Soggiorno di 1 notte a ottobre 2023
Risposta di Casulo Hotel, il giorno 12 nov 2023
First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We sincerely apologize and if you allow us the opportunity to earn back your trust and allow us to make things right. Please reach out to discuss further at reservations@casulohotel.com.

4/10 Scarso

Gustavo, Harlingen

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Elevator smelled like blood or something that was spilled. Did not have enough towels and staff did not answer calls. Was advised to leave used towels outside by the door but did not get replacement towels. Only had a bedsheet on the bed, no conforters. Other than that, the staff was pretty helpful.
Soggiorno di 3 notti a ottobre 2023
Risposta di Casulo Hotel, il giorno 12 nov 2023
Hello Gustavo,First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We sincerely apologize and if you allow us the opportunity to earn back your trust and allow us to make things right. Please reach out to discuss further at reservations@casulohotel.com.

2/10 Terribile

Casey

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 2 notti a settembre 2023
Risposta di Casulo Hotel, il giorno 12 nov 2023
First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We sincerely apologize and if you allow us the opportunity to earn back your trust and allow us to make things right. Please reach out to discuss further at reservations@casulohotel.com.

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a settembre 2023
Risposta di Casulo Hotel, il giorno 12 nov 2023
Hello Anonymous,First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We sincerely apologize and if you allow us the opportunity to earn back your trust and allow us to make things right. Please reach out to discuss further at reservations@casulohotel.com.

4/10 Scarso

Liz

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
they had no cook so no breakfast. When I got to my room there were still clothes from a previous customer out in the room including dirty underwear. The bed had no duve sheet just a thin fitted sheet. I found cockroaches in the bathroom several times. I felt as though I definitely wasted my money and was not worth the amount paid.
Soggiorno di 2 notti a settembre 2023
Risposta di Casulo Hotel, il giorno 12 nov 2023
Hello Liz,First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We sincerely apologize and if you allow us the opportunity to earn back your trust and allow us to make things right. Please reach out to discuss further at reservations@casulohotel.com.

2/10 Terribile

Christina

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
This place looks nothing like its pictures. There’s stains everywhere. Why does the restroom have a window while I’m using it?
Soggiorno di 1 notte a settembre 2023
Risposta di Casulo Hotel, il giorno 12 nov 2023
Hello Christina,First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We sincerely apologize and if you allow us the opportunity to earn back your trust and allow us to make things right. Please reach out to discuss further at reservations@casulohotel.com.Casulo Hotel

4/10 Scarso

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Not clean. Fridge had drinks that were half finished in it.
Soggiorno di 1 notte a settembre 2023
Risposta di Casulo Hotel, il giorno 12 nov 2023
“Thanks for taking a moment to rate Casulo Hotel!“We sincerely appreciate your feedback about your visit and apologize for your experience while staying with us. I’m very sorry that your stay did not meet your expectations and would love the opportunity to discuss this matter further. Please reach out to us at reservations@casulohotel.com

4/10 Scarso

Isaac

Viaggio di gruppo
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Not very updated and the rooms are unorganized..
Soggiorno di 1 notte a settembre 2023

2/10 Terribile

Marcelino

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2023

6/10 Soddisfacente

Josephina

Mi è piaciuto: Personale e servizio e comfort della camera
Soggiorno di 1 notte ad agosto 2023

8/10 Buono

Erica

Mi è piaciuto: Pulizia
Soggiorno di 1 notte ad agosto 2023

4/10 Scarso

Marco

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
No breakfast .the pool was in poor condition so was the pool area no
Soggiorno di 2 notti ad agosto 2023

2/10 Terribile

felipe

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
terrible hotel
Do not ever stay here. The pictures are not what you are getting. It was the worst hotel experience i have ever had.
Soggiorno di 1 notte ad agosto 2023

2/10 Terribile

Rebecca

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Don’t fall for the cute pictures
This place was dirty , hot, foil on windows
Soggiorno di 1 notte a luglio 2023

2/10 Terribile

Cammille

Soggiorno di 1 notte ad agosto 2023