Tutte le recensioni mostrate sono state scritte da ospiti che hanno effettivamente soggiornato nella struttura. Solo i viaggiatori che hanno prenotato un soggiorno con noi possono inviare una recensione. Verifichiamo le recensioni seguendo le nostre linee guida e le pubblichiamo tutte, positive e negative.Maggiori informazioniApertura in un’altra finestra
Valutazione di 10 - Eccellente. 706 su 1288 recensioni" "
10 - Eccellente
706
Valutazione di 8 - Buono. 312 su 1288 recensioni" "
8 - Buono
312
Valutazione di 6 - Soddisfacente. 129 su 1288 recensioni" "
6 - Soddisfacente
129
Valutazione di 4 - Scarso. 89 su 1288 recensioni" "
4 - Scarso
89
Valutazione di 2 - Terribile. 52 su 1288 recensioni" "
2 - Terribile
52
8,8/10
Pulizia
8,8/10
Personale e servizio
8,2/10
Servizi
8,8/10
Condizioni e dotazioni della struttura
8,6/10
Ecosostenibilità
Recensioni
10/10 Eccellente
Shauna
Viaggio con la famiglia
1 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This was such a wonderful hotel to stay in for a Mom and Daughter vacation. It is walkable to museums, the state capital, UT-Austin, etc. And there are some fun restaurants around as well. The only little bummer is that parking is valet only and it's $45 a night.
Shauna
Soggiorno di 1 notte ad aprile 2024
10/10 Eccellente
Rick
1 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The breakfast was impressive: many choices, nice presentation, area was clean and attractive, and the food was good.
Rick
Soggiorno di 1 notte ad aprile 2024
10/10 Eccellente
David
Viaggio con la famiglia
1 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
conventient
David
Soggiorno di 2 notti ad aprile 2024
10/10 Eccellente
Francisco
Viaggio di coppia
30 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great staff. Great atmosphere. Great breakfast.
Francisco
Soggiorno di 1 notte ad aprile 2024
10/10 Eccellente
SHARON
Viaggio con la famiglia
29 apr 2024
Mi è piaciuto: Servizi
Our visit was wonderful! The breakfast was delicious with plenty of seating and our room was HUGE! We really enjoyed our stay.
SHARON
Soggiorno di 3 notti ad aprile 2024
Risposta di Valeria , il giorno 30 apr 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
4/10 Scarso
Sau
Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
28 apr 2024
Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
Pros: staff was friendly, the hotel location is good. Walkable from 6th street.
Cons: the room had a bad odor. I informed the staff at the time of check-in but no corrective action was taken. The hotel has no option for self parking (paid). The valet parking is exorbitant.
Sau
Soggiorno di 2 notti ad aprile 2024
Risposta di Hyatt House Austin Downtown, il giorno 29 apr 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay.
10/10 Eccellente
Iveth, México
Viaggio con la famiglia
28 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Ok
Iveth
Soggiorno di 1 notte ad aprile 2024
Risposta di Hyatt House Austin Downtown, il giorno 29 apr 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.
10/10 Eccellente
MIGUEL
27 apr 2024
MIGUEL
Soggiorno di 2 notti ad aprile 2024
Risposta di Hyatt House Austin Downtown, il giorno 29 apr 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.
6/10 Soddisfacente
Nigel
Viaggio di gruppo
26 apr 2024
Mi è piaciuto: Pulizia e personale e servizio
Just an average hotel in average area
Nigel
Soggiorno di 1 notte ad aprile 2024
Risposta di Valeria , il giorno 26 apr 2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact the hotel directly.
8/10 Buono
Robert
Viaggio con la famiglia
25 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
parking
Robert
Soggiorno di 2 notti ad aprile 2024
Risposta di Valeria , il giorno 26 apr 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
10/10 Eccellente
Octavio
Viaggio con la famiglia
25 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
As stated
Octavio
Soggiorno di 3 notti ad aprile 2024
10/10 Eccellente
LULIETH, TOMBALL
Viaggio con la famiglia
24 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice and a lot of space
LULIETH
Soggiorno di 1 notte ad aprile 2024
Risposta di Valeria , il giorno 25 apr 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
8/10 Buono
Charles, Gonzales
Viaggio di coppia
23 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I enjoyed staying there and would recommend this hotel to anyone visiting the area.
Charles
Soggiorno di 1 notte ad aprile 2024
Risposta di Valeria , il giorno 24 apr 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
4/10 Scarso
Tom
Viaggio di coppia
23 apr 2024
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The location was good for the 6th St venues but not for the Congress St venues. Our shower door did not close properly and water was all over the floor. We reported it and asked for new bath mats but they never brought them. The next day we took one from the maid on the floor. The pool was extremely small.
Tom
Soggiorno di 4 notti ad aprile 2024
Risposta di Valeria , il giorno 23 apr 2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact the hotel directly.
10/10 Eccellente
Sabrina
22 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Sabrina
Soggiorno di 2 notti ad aprile 2024
Risposta di Valeria , il giorno 23 apr 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
6/10 Soddisfacente
Nicole
Viaggio di gruppo
21 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi
Staff were very nice and helpful, In a great location for walking around. Room was lovely but the pull out couch bed was so thin it felt like I was sleeping on metal poles. But other than that it was safe and clean.
Nicole
Soggiorno di 4 notti ad aprile 2024
Risposta di Valeria , il giorno 22 apr 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are sorry to hear the pull-out coach was not comfortable. There are always things we can improve on, so we thank you for bringing this to our attention. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
10/10 Eccellente
Lakisha
20 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Lakisha
Soggiorno di 2 notti a marzo 2024
Risposta di Valeria , il giorno 22 apr 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
10/10 Eccellente
Jamie
Viaggio di coppia, Viaggio di lavoro
16 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Here's a more straightforward and casual review for a hotel in downtown Austin:
This hotel in downtown Austin is a great find! The rooms are spacious and cozy, making it a comfortable place to relax after a day of exploring the city. The staff is friendly and the location is perfect for diving into Austin's lively vibe. If you want a genuine ant home experience, this is the spot to book for your stay in Austin! We will be back often.
Jamie
Soggiorno di 4 notti ad aprile 2024
Risposta di Valeria , il giorno 16 apr 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we look forward to your next visit! I'm glad we could offer the "home away from home" experience for you! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
4/10 Scarso
Abigail, El Paso
Viaggio di lavoro
16 apr 2024
Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
Apparently everyone pays a $150 security deposit. Unclear when you get it back. I asked for early check in. Instead my room wasn’t ready until an hour after NORMAL check in. At first they said they had no idea when it would be ready. I had nowhere else to go and they didn’t offer me any compensation or discount or bar credit for while I just wait in the lounge with all my stuff.
My room smelled like sewage but it turned out it was just a pillow that smelled weird. Really noisy all night even on 7th floor because of a club next door. Unlike other hotels they don’t have a free shuttle for the area around.
Breakfast was complimentary and great.
Abigail
Soggiorno di 3 notti ad aprile 2024
Risposta di Valeria , il giorno 17 apr 2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed with our housekeeping team. The security deposit gets released after checking out which means it is unclear because it is different with everyone especially with what type of card was used. I hope that clears up the confusion. It does help sometimes to call your bank to have them release the hold for you.
10/10 Eccellente
Monica Andrea Vega
15 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
amazing place close to everywhere
Monica Andrea Vega
Soggiorno di 4 notti ad aprile 2024
Risposta di Valeria , il giorno 16 apr 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
10/10 Eccellente
Nicole
Viaggio di coppia
15 apr 2024
Hotel stay was excellent. Breakfast every morning was top notch. Close to all the local nightlife. I would stay here again.
Nicole
Soggiorno di 4 notti ad aprile 2024
Risposta di Valeria , il giorno 16 apr 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
6/10 Soddisfacente
Benjamin
15 apr 2024
Mi è piaciuto: Pulizia e personale e servizio
Benjamin
Soggiorno di 4 notti ad aprile 2024
Risposta di Valeria , il giorno 17 apr 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We hope that you enjoyed your stay, and that you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
10/10 Eccellente
Christopher
15 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Christopher
Soggiorno di 1 notte ad aprile 2024
Risposta di Valeria , il giorno 16 apr 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
10/10 Eccellente
Donald
13 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Liked the included breakfast.
Donald
Soggiorno di 1 notte ad aprile 2024
Risposta di Valeria , il giorno 16 apr 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
10/10 Eccellente
Jan
13 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Jan
Soggiorno di 1 notte ad aprile 2024
Risposta di Valeria , il giorno 16 apr 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
10/10 Eccellente
CHERIE
Viaggio con la famiglia
11 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice.
CHERIE
Soggiorno di 1 notte ad aprile 2024
Risposta di Valeria , il giorno 11 apr 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
10/10 Eccellente
Kelly
Viaggio con la famiglia
11 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We loved the breakfast (wish it stayed open a little bit later) and the hotel in general! Very clean and the staff was very nice.
Kelly
Soggiorno di 4 notti ad aprile 2024
Risposta di Valeria , il giorno 11 apr 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
10/10 Eccellente
Siobhan Melissa, Santa Barbara
Viaggio di gruppo
10 apr 2024
Brought my 87 year old friend that had never been to Austin~ great location for 6th street and Stubbs~ staff was very friendly ~
Siobhan Melissa
Soggiorno di 4 notti a marzo 2024
Risposta di Valeria , il giorno 11 apr 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
10/10 Eccellente
Sheila
9 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very friendly staff and it was clean
Sheila
Soggiorno di 1 notte ad aprile 2024
Risposta di Valeria , il giorno 11 apr 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
6/10 Soddisfacente
Serhat
Viaggio con la famiglia
9 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
They overbooked the property during our stay and did not have the room we reserved. We were downgraded to a smaller room. Their offered a discount and free valet for the inconvenience.
Serhat
Soggiorno di 2 notti ad aprile 2024
Risposta di Valeria , il giorno 17 apr 2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your room type was not available during your stay. We do try our best to accommodate everyone. I apologize for no further action being taken. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. If we can provide any more assistance to you, please contact the hotel directly.
8/10 Buono
Karin
8 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Karin
Soggiorno di 1 notte ad aprile 2024
Risposta di Valeria , il giorno 9 apr 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown
10/10 Eccellente
Ana
8 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved my stay. Will rebook when I’m back in town
Ana
Soggiorno di 1 notte ad aprile 2024
Risposta di Valeria , il giorno 8 apr 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown
8/10 Buono
Kelly
Viaggio con la famiglia
7 apr 2024
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
This was a trip that my sister and I took for our annual “sister trip”. The lady that initially checked us in was very nice and offered a free upgrade along with checking in early. The room was basically a small apartment and it was very nice. There were a few little cleanliness details that I had issue with but I only alerted them of one and that was one of the comforters being dirty. Someone brought us some more blankets in a pretty timely fashion and all was well. The neighborhood seemed okay. There is a little club/restaurant behind the hotel bldg and it can get a little noisy at night, but that didn’t bother us. It may be an issue with people with kids or people that are light sleepers. The hotel is in good proximity to pretty much everything without being right dead in the center of all the action. Very walkable. Overall I would definitely stay here again.
Kelly
Soggiorno di 4 notti ad aprile 2024
Risposta di Valeria , il giorno 8 apr 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown
10/10 Eccellente
Andrew Joseph
6 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice staff
Andrew Joseph
Soggiorno di 3 notti a marzo 2024
Risposta di Valeria , il giorno 8 apr 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown
4/10 Scarso
Firas
5 apr 2024
Firas
Soggiorno di 1 notte ad aprile 2024
Risposta di Valeria , il giorno 9 apr 2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact the hotel directly.
8/10 Buono
Anne
4 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Anne
Soggiorno di 3 notti a marzo 2024
Risposta di Valeria , il giorno 5 apr 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown
8/10 Buono
Roland
31 mar 2024
Roland
Soggiorno di 1 notte a marzo 2024
Risposta di Valeria , il giorno 22 apr 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
6/10 Soddisfacente
CECILIA
Viaggio di gruppo
31 mar 2024
Mi è piaciuto: Servizi
The staff was friendly and helpful, however the building is U-shaped. The room we had was inside the U and the windows looked across at another room. We couldn't even look out the window to see whether it was raining or the sun was out. When I asked to move I was told all the rooms with two beds are in the same location in the hotel.
The room was only cleaned every other day, We ran out of toilet paper and kleenex and had to call to have supplies delivered.
CECILIA
Soggiorno di 3 notti a marzo 2024
Risposta di Hyatt House Austin Downtown, il giorno 31 mar 2024
Thank you for choosing to stay with us at the Hyatt House Downtown Austin.Thank you for your review and your honest feedback.We sincerely apologize for the inconvenience you experienced and the Hotel not meeting your expectations. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be.
8/10 Buono
Jackeline, Grayslake
Viaggio con la famiglia
30 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great continental breakfast, very friendly staff. Outstanding spot clean throughout the whole hotel.
Jackeline
Soggiorno di 3 notti a marzo 2024
Risposta di Hyatt House Austin Downtown, il giorno 31 mar 2024
Thank you for your review and kind words regarding your recent stay at the Hyatt House Austin Downtown. We hope that you enjoyed your stay, and you will consider us again on your next visit to Austin! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown
10/10 Eccellente
Flor, Salamanca
Viaggio con la famiglia
28 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Demasiados homeless cerca de la propiedad, lo cual resulta incómodo.
Flor
Soggiorno di 1 notte a marzo 2024
Risposta di Valeria , il giorno 29 mar 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. Our overnight security ensures all our guests feel safe and we lock our entrance doors overnight as well. We hope that you enjoyed your stay, and you will consider us again on your next visit to Austin! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown
10/10 Eccellente
Otis
Viaggio di coppia
28 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is a great hotel. Great location friendly staff. The rooms are large with comfortable beds and living room and full kitchen. They also offer laundry facilities. There is a great breakfast buffet included . Lots of fresh fruit and eggs bacon potatoes toast and french toast. Very good. !!!
Otis
Soggiorno di 5 notti a marzo 2024
Risposta di Valeria , il giorno 29 mar 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown
8/10 Buono
David
28 mar 2024
David
Soggiorno di 3 notti a marzo 2024
Risposta di Valeria , il giorno 17 apr 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
10/10 Eccellente
Oleg, Brooklyn
Viaggio con la famiglia
28 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice room with fridge and microwave. Great breakfast. Friendly staff.
Oleg
Soggiorno di 4 notti a marzo 2024
Risposta di Valeria , il giorno 28 mar 2024
Thank you review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown
10/10 Eccellente
Jason
Viaggio di coppia
26 mar 2024
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Very comfortable room with lots of space.
Jason
Soggiorno di 1 notte a marzo 2024
Risposta di Valeria , il giorno 27 mar 2024
Thank you review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown
10/10 Eccellente
Amy
Viaggio di gruppo
26 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi
Loved the Valet Parking. Kitchenette could have more in it, but we weren't planning on cooking so it wasn't a big issue. We walked all over from the location. You could hear music at night, but it was fun to listen too.
Amy
Soggiorno di 4 notti a marzo 2024
Risposta di Valeria , il giorno 27 mar 2024
Thank you review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown
6/10 Soddisfacente
Stephanie
25 mar 2024
Stephanie
Soggiorno di 5 notti a marzo 2024
Risposta di Valeria , il giorno 28 mar 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We hope that you enjoyed your stay, and we look forward to your next visit in Austin! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown
10/10 Eccellente
LYNN
Viaggio di coppia
25 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The room was clean, quiet, and big. We enjoyed the kitchen area and the couch.
LYNN
Soggiorno di 5 notti a marzo 2024
Risposta di Valeria , il giorno 27 mar 2024
Thank you review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown
10/10 Eccellente
Cierra
25 mar 2024
Cierra
Soggiorno di 1 notte a marzo 2024
Risposta di Valeria , il giorno 16 apr 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
8/10 Buono
Andy
Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
24 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property was walking distance to alot of restaurants and attractions.
Andy
Soggiorno di 2 notti a marzo 2024
Risposta di Valeria , il giorno 25 mar 2024
Thank you for completing our Guest Survey regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay and if we can be of any assistance to you in the future, please do not hesitate to reach out to us at any time. Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown
10/10 Eccellente
SHERNELLE
24 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
SHERNELLE
Soggiorno di 1 notte a marzo 2024
Risposta di Valeria , il giorno 27 mar 2024
Thank you review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown