Esterni

Recensioni per Thompson Austin, by Hyatt

4.5 out of 5
Thompson Austin, by Hyatt
506 San Jacinto Blvd, Austin, TX

Recensioni

9,0

Meraviglioso

Valutazione di 10 - Eccellente. 92 su 128 recensioni" "
Valutazione di 8 - Buono. 19 su 128 recensioni" "
Valutazione di 6 - Soddisfacente. 9 su 128 recensioni" "
Valutazione di 4 - Scarso. 4 su 128 recensioni" "
Valutazione di 2 - Terribile. 4 su 128 recensioni" "

9,8/10

Pulizia

9,4/10

Personale e servizio

9,2/10

Servizi

9,6/10

Condizioni e dotazioni della struttura

9,0/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Keith

Mi è piaciuto: Pulizia e personale e servizio
Poorly designed room. In the shower, the water controls and the soaps/shampoo are on the far side of the shower. So you have to step out of the flow of water to get at them. There is no door on the toilet area (meaning less privacy). And the large barn door going into the bathroom slowly slides open if you don’t lock it (which then locks out your partner if you’re in the shower, etc). And eventually derailed itself and could not be moved. All of the room lights (two on the bed, two nest to the bed) each have to be turned on and off separately. There are no central wall switches. The carpet was a little ragged on one side. And the walls in the elevator a little chipped. It’s very noisy in public areas of hotel. Too large and too loud for me. And the neighborhood is downtown in “party central”. I would not go back.
Soggiorno di 3 notti a maggio 2024

10/10 Eccellente

Sierra

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel room was very nice spaceable and clean. The outdoor pool and dining was phenomenal and very close to everything that I had planned for the weekend.
Soggiorno di 2 notti a maggio 2024
Risposta di Dacia, il giorno 13 mag 2024
Hello Sierra,We are so happy to lean you enjoyed your stay with us. Thank you so much for your 5-star review. Your excellent stay feedback is greatly appreciated. We would love to welcome you back to Thompson Austin.Kind regards,

10/10 Eccellente

Jason

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We enjoyed our visit to the Thompson. The smell in the room was fantastic. Whatever that is, keep using it!
Soggiorno di 1 notte a maggio 2024
Risposta di Dacia, il giorno 7 mag 2024
Hi Jaso,We are so happy to hear you enjoyed your visit. Thank you so much for your excellent review and stay feedback. Please visit us again soon at Thompson Austin.Kind regards,

10/10 Eccellente

Maria

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Wonderful stay at the Thompson!! Love it!
Soggiorno di 1 notte a maggio 2024
Risposta di Dacia, il giorno 6 mag 2024
Hi Maria,Thank you so much for your marvelous review and stay feedback. We are so happy to hear that you had a wonderful stay. We would like to welcome you back to Thompson Austin soon.Kind regards,

10/10 Eccellente

Maximo

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excelent customer service, good and clean facilities.
Soggiorno di 1 notte a maggio 2024
Risposta di Dacia, il giorno 6 mag 2024
Hi Maximo,We are so pleased to hear you had a great stay. Thank you for taking time to leave your stay feedback and rating. We hope to welcome to Thompson Austin again soon.Kind regards,

10/10 Eccellente

Claudia

Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Enrique A

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful property, excellent location close to a lot of bars and restaurants
Soggiorno di 3 notti ad aprile 2024
Risposta di Gale, il giorno 30 apr 2024
Good evening, Enrique,Thank you for such a glowing review! We look forward to seeing you again in the near future. Warm Regards,

10/10 Eccellente

Jaimie, RIchardson

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Dacia, il giorno 24 apr 2024
Hello Jaimie,Thank you so much for the 5-star review. It is very rewarding to learn you had a great experience with us. We will look forward to welcoming you back to Thompson Austin soon.Kind regards,

10/10 Eccellente

Laurielle

Viaggio di coppia
Everything was nice and clean. It was so close to 6th and all the restaurants. We had a blast!
Soggiorno di 2 notti ad aprile 2024
Risposta di Christi, il giorno 22 apr 2024
Hello Laurielle, thank you for taking time to share your feedback on your recent stay at Thompson Austin. I am glad to hear that you enjoyed the stay with us. I am happy that the location was convenient for you. We look forward to welcoming you back again very soon. Best Regards, Christi

10/10 Eccellente

Taylor

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti ad aprile 2024
Risposta di Rebecca, il giorno 18 apr 2024
Hello Taylor,Thank you for your feedback and recent stay at Thompson Austin. It was our pleasure to welcome you. We hope to see you again.Warm regards,Rebecca

10/10 Eccellente

Madison

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024
Risposta di Dacia, il giorno 17 apr 2024
Hi Madison,Thank you so much for your 5-star review. It is very rewarding to learn you had a great stay. We would like to welcome you back to Thompson Austin again.Kind regards,

10/10 Eccellente

Selena S, Whittier

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The amenities are great! The bed and pillows were so comfy.
Soggiorno di 3 notti ad aprile 2024
Risposta di Betsy, il giorno 16 apr 2024
Dear Selena S, Thank you for your 5/5 feedback and rating. We are happy that you enjoyed your stay with us and felt our amenities were great. Thank you for staying with us. We hope to welcome you back as our guest again soon! Warm Regards,

10/10 Eccellente

Lang

Viaggio di lavoro
Mi è piaciuto: Servizi
Great “boutique” hotel. I’ve stayed at a few super nice hotels in Austin like the JW Marriott and ALine. The Thompson is my fave.
Soggiorno di 2 notti ad aprile 2024
Risposta di Alison, il giorno 15 apr 2024
Hi lang. Thank you so much for staying with us. We are happy to see you enjoyed your stay.

10/10 Eccellente

Jayson, CHARLOTTE

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location and friendly service.
Soggiorno di 1 notte ad aprile 2024
Risposta di Dacia, il giorno 11 apr 2024
Hello Jayson,Thank you so much for your review and stay feedback. It is so fantastic to learn that you enjoyed your stay with us. We look forward to welcoming to Thompson Austin again soon.Kind regards,

6/10 Soddisfacente

Deshawn Rogreic

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
How close everything was
Soggiorno di 3 notti ad aprile 2024
Risposta di Lindsey, il giorno 7 apr 2024
Dear Deshawn,Thank you for taking the time to rate our property! We hope you enjoyed the location and your stay!! We would love to have you back!! Best Regards,

10/10 Eccellente

Ellie

Soggiorno di 1 notte ad aprile 2024
Risposta di Janet, il giorno 26 apr 2024
Greetings Ellie,We are overjoyed with the rating you gave our Thompson Austin! We are happy to know that you had a great experience. We look forward to providing the same exceptional service on your next stay with us.Warm regards,

10/10 Eccellente

Joel

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Great hotel with great staff members took care of every need also made my wife’s birthday special by leaving her a nice token of appreciation in our room. Next time we travel to Austin, we will stay at the Thompson again.
Soggiorno di 3 notti a marzo 2024
Risposta di Alison, il giorno 2 apr 2024
Hi Joel, We are so happy to hear you enjoyed your stay with us during your wife's birthday.

10/10 Eccellente

JAY L

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 3 notti a marzo 2024
Risposta di Gale, il giorno 2 apr 2024
Good evening, Jay,I am so glad you enjoyed your stay with us. We look forward to your return visit.Best Regards,

10/10 Eccellente

Gregory

Mi è piaciuto: Servizi
Restaurant on 4th floor is Wonderful
Soggiorno di 1 notte a marzo 2024
Risposta di Betsy, il giorno 1 apr 2024
Dear Gregory,Thank you for the 5/5 feedback and rating. We are happy that you enjoyed your stay with us and felt the restaurant on the 4th floor was wonderful. Thank you for staying with us. We hope to welcome you back as our guest again soon! Warm Regards,

8/10 Buono

Brodie

Soggiorno di 1 notte a marzo 2024
Risposta di Tania, il giorno 20 apr 2024
Hello Brodie,Thank you for the rating. We hope to have the opportunity to welcome you back as a guest with us.Warm regards,Tania

10/10 Eccellente

Jarren

Mi è piaciuto: Servizi
Was a great stay for us. Decided to head up to Austin last minute and didn’t regret anything!
Soggiorno di 2 notti a marzo 2024
Risposta di Lindsey, il giorno 29 mar 2024
Hello Jarren,Thank you for the five-star rating! We are thrilled to hear your stay was enjoyable! Last minute trips are always the best! We would love to have you again in the future!Warm Wishes,

10/10 Eccellente

Latonia

Viaggio di gruppo, Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great stay at Thompson! The staff was amazing and lovely to work with!
Soggiorno di 1 notte a marzo 2024
Risposta di Alison, il giorno 28 mar 2024
Thank you Latonia, we are glad you enjoyed your stay!

10/10 Eccellente

Lang

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great boutique hotel.
Soggiorno di 2 notti a marzo 2024
Risposta di Tieysha, il giorno 16 mar 2024
Hello Lang,Thank you for your 5 out of 5 rating as well as your review. We are so pleased to know that you enjoyed our great boutique hotel. We look forward to welcoming you back to Thompson Austin in the future.Best Wishes,

6/10 Soddisfacente

Igor

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel looks nice, rooms look nice, staff is nice… room walls are very thin…I heard conversations of people in room next to me as if they were right next to me, this was on the Thomas side.
Soggiorno di 4 notti a marzo 2024
Risposta di Dacia, il giorno 13 mar 2024
Hi Igor,Thank you so much for taking to leave your stay feedback and review. We will use your feedback in efforts to improve stays. We apologize for the noise from other guests. We hope to welcome to Thompson Austin again.Kind regards,

10/10 Eccellente

Brandon

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent property, will be staying again!
Soggiorno di 1 notte a febbraio 2024
Risposta di Dacia, il giorno 8 mar 2024
Hi Brandon,We are so delighted to learn you had an excellent stay. Thank you so much for your 5-star review. It is so rewarding to hear you will stay with us again. Looking forward to welcoming you back to Thompson Austin soon.Kind regards,

10/10 Eccellente

Nichole

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved this property and have already recommended it to everyone I know!!
Soggiorno di 2 notti a febbraio 2024
Risposta di Rebecca , il giorno 8 mar 2024
Hello Nichole,Thank you for your recent stay at Thompson Austin. It was our pleasure welcoming you and are thrilled you had a wonderful time. Thank you for recommending our hotel! We hope to welcome you back again.Warm regards,Rebecca

10/10 Eccellente

Daniela

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Best hotel I’ve ever stayed so far
Soggiorno di 4 notti a febbraio 2024
Risposta di Veronica, il giorno 5 mar 2024
Hello Daniela!Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay with us and that we are the best hotel you have ever stayed at! We do hope to welcome you back in the future, so please feel free to contact us should you need any assistance. Thank you for choosing Thompson Austin by Hyatt for your stay and for being our guest!

10/10 Eccellente

Samantha, Timmins

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
A beautiful property in a great location. Staff were welcoming and very helpful. The on-site coffee shop and “diner” were cashfree (something to know if you prefer to use cash). The room was nicely decorated and very comfortable. The proximity to 6th street wasn’t a bother: fun if you enjoy the nightlife, and did not keep us awake on early nights. I’d certainly stay there again.
Soggiorno di 2 notti a febbraio 2024
Risposta di Laura, il giorno 4 mar 2024
Dear Samantha,Thank you for taking the time to share your feedback. We love hearing that your stay with us was enjoyable and that you pleased with the service from our staff. Our hotel staff takes pride in providing each guest with the highest level of care and will appreciate your comments. We hope to have the pleasure of welcoming you back soon. Best regards,

10/10 Eccellente

Amanda d

Soggiorno di 3 notti a febbraio 2024
Risposta di Tieysha, il giorno 24 mar 2024
Hello Amanda,Thank you for your 5 out of 5 rating. We are so elated to know that you enjoyed your stay here with us at Thompson Austin. We hope we will have the chance of welcoming you back in the future.Best Wishes,

8/10 Buono

Robyn

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Enjoyed our stay at the Thompson.
Soggiorno di 1 notte a dicembre 2023
Risposta di Melinda, il giorno 28 feb 2024
Dear Robyn,Thank you for taking the time to review our property. We are so glad to hear you enjoyed your stay with us. We hope to welcome you back to Thompson Austin again soon!Warm regards,Melinda

8/10 Buono

Richard

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Melinda, il giorno 21 feb 2024
Dear Richard,Thank you for taking the time to review our property. We hope to welcome you back to Thompson Austin again soon!Warm regards,Melinda

10/10 Eccellente

David

Soggiorno di 4 notti a febbraio 2024
Risposta di Tania, il giorno 21 feb 2024
Hello David,Thank you for providing the rating! We are happy to know that you had an amazing stay. Thank you for choosing Thompson Austin. We look forward to welcoming you back as a guest with us soon.Best regards,Tania

10/10 Eccellente

Lisa, Berryville

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved the hotel and my suite. Very comfortable, upscale and a great location.
Soggiorno di 6 notti a febbraio 2024
Risposta di Laura, il giorno 19 feb 2024
Dear Lisa,Thank you so much for the 5-star rating. We are delighted to hear that your stay with us was enjoyable and that you were comfortable in your suite. We hope to have the opportunity to welcome you back soon. Best regards,

10/10 Eccellente

Bradley

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We had a great time there! Most likely will be back again
Soggiorno di 2 notti a febbraio 2024
Risposta di Janet, il giorno 17 feb 2024
Greetings Bradley,Thank you for the review and rating you gave our Thompson Austin. It is fantastic to hear you had a great time and most likely will be back! It was a pleasure hosting you during your time with us. We are anxious to welcome you back for another great time!Warm regards,

2/10 Terribile

Kesley

Soggiorno di 1 notte a febbraio 2024
Risposta di Melinda, il giorno 22 mar 2024
Dear Kelsey,Thank you for taking the time to review our property. We are remorseful to hear that your stay did not meet expectations and of your disappointment. Your feedback is very important to us, and we would like to discuss this further with you; please reach out to us on our social media or chat channels. We hope to welcome you back to Thompson Austin for an improved stay that exceeds all expectations.Warm regards,Melinda

6/10 Soddisfacente

Martha

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Beautiful hotel , but no coffee :( roof top closes at 6pm :( no coffee bar ceiling was very dirty and we had to look at it all night
Soggiorno di 1 notte a febbraio 2024
Risposta di Jamison, il giorno 11 feb 2024
Hello Martha, I want to thank you for being a guest of our hotel and for taking the time to share your experience. We are happy to hear your thoughts of our beautiful hotel. We are, however, sorry to hear of your negative experience with the guestroom and lack of bar and service. Your feedback is important to us and will be sent to hotel management for review. By sharing your experience, you have a direct positive impact on future stays, which allows us to maintain the level of service that Hyatt is known for. We hope to welcome you back at Thompson Austin for a stay that exceeds all expectations.Best regards,Jamison

10/10 Eccellente

Whitney

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We’ve stayed at the Thompson many times and never have a negative thing to say. Great place with wonderful staff
Soggiorno di 1 notte a gennaio 2024
Risposta di Betsy, il giorno 2 feb 2024
Dear Whitney,Thank you for your 5/5 feedback and rating. We are so happy to hear that you felt our hotel was a great place with wonderful staff. Thank you for staying with us and thank you for your loyalty to Hyatt. We look forward to welcoming you as our guest again soon.Warm Regards,

10/10 Eccellente

Randy D

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024
Risposta di Veronica, il giorno 1 feb 2024
Hello Randy D!Thank you for the amazing 5-star rating! We are delighted that you enjoyed your stay with us at Thompson Austin! We hope to have the opportunity to welcome you back in the future, so please feel free to contact us should you need any assistance. Thank you for being our guest!

8/10 Buono

Jen

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Ana, il giorno 31 gen 2024
Dear Jen,We appreciate your rating. Thank you for staying with us during your visit to Austin. We hope to see you again soon!

10/10 Eccellente

Betty

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Dacia, il giorno 25 gen 2024
Hi Betty, Thank so much for your 5-star review. We are so pleased to learn you had a great stay. We hope to welcome to Thompson Austin again soon.Kind regards,

10/10 Eccellente

Edward

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great area, but it is surrounded by a lot of homeless people. In the hotel, I felt completely safe. Step outside? Gets shady.
Soggiorno di 3 notti a gennaio 2024
Risposta di Rebecca, il giorno 23 gen 2024
Greetings Edward,Thank you for your feedback and recent stay with us. We hope to have the opportunity to welcome you back.Warm regards,Rebecca

8/10 Buono

Eric Michael

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My wife and I enjoyed our stay at the hotel with very few issues. The toilet in our suite did not flush properly. With only a couple of pieces of toilet paper, and no solid waste, it would take often times three flushes to get the toilet paper to go down. If there was solid human waste, it was at least six. This is not an exaggeration. The rest of the room, both visually and functionally was excellent. We would not hesitate to stay in the same hotel, and the same room provided. The flush issue were corrected. The view from our room was also lovely, peering down over sixth Street. There was a bunch of trash right outside the hotel, but it was very cold during our stay, so I’m sure the employees did not want to venture outside, unless absolutely necessary. There were also homeless people sleeping on the same block as the hotel, however that is much more indictment on our society than it is the responsibility of the hotel. The grits they serve in the morning were by far the best I’ve ever had in my entire life. I would go back again just for the grits. That isn’t hyperbole. The real highlight of the hotel stay was the fact that the entire hotel desk, staff and concierge were lovely and helpful.
Soggiorno di 3 notti a gennaio 2024
Risposta di Jamie, il giorno 22 gen 2024
Dear Eric Michael,Thank you for taking the time to review our Thompson Austin. We appreciate your positive comments about the excellent service from our team! We apologize for the inconvenience you experienced with the toilet in your suite. We're glad to hear it was addressed, and we appreciate your understanding. We look forward to welcoming you back for another delightful stay in the future!Warm regards,Jamie

10/10 Eccellente

Christy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Awesome hospitality!!! Texan at the front desk and Sage, concierge, are the best! They made my husband’s 60th birthday special and one he will never forget. All staff were polite, helpful and courteous. I would definitely recommend this place!
Soggiorno di 3 notti a gennaio 2024
Risposta di Larissa , il giorno 14 gen 2024
Greetings Christy,Thank you for your patronage and rating. We are thrilled to know that you and your husband enjoyed his birthday stay. We are happy to know our staff provided wonderful customer service and were polite. We hope to welcome you again the next time you are in the area! Kind regards,

10/10 Eccellente

Jason

Mi è piaciuto: Pulizia
Soggiorno di 2 notti a gennaio 2024
Risposta di Anisa, il giorno 13 gen 2024
Hello Jason,Thank you for sharing a rating. We hope you enjoyed your stay with us and hope to have the opportunity to host you again soon.Best,

8/10 Buono

Angel

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This hotel is perfect if you’re looking to enjoy 6th street as it is literally half a block away. The parking situation isn’t as great since you’re in the heart of downtown.
Soggiorno di 4 notti a dicembre 2023
Risposta di Anisa, il giorno 13 gen 2024
Hello Angel,Thank you for leaving your feedback. We are happy to know you enjoyed your stay with us. Thank you for the insights on the parking, we will share those comments with us and hope to have the opportunity to host you again soon.Best,

10/10 Eccellente

Nakul

Soggiorno di 2 notti a dicembre 2023
Risposta di Jamie, il giorno 3 gen 2024
Dear Nakul,Thank you for your perfect rating for our Thompson Austin! We were delighted to see that you enjoyed your stay with us, we hope to welcome you back as our guest again soon!Warm regards!

10/10 Eccellente

Heather

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Lovely experience
What a lovely hotel. Great location, room stayed stocked with water and coffee, room was cleaned quickly, staff was friendly and helpful. On site dining was delicious and restaurant staff were warm and welcoming. It's been awhile since I enjoyed a stay at a hotel.
Soggiorno di 3 notti a dicembre 2023
Risposta di Amelie, il giorno 10 dic 2023
Dear Heather,Thank you for your delightful review! We're thrilled to hear that you had a lovely experience during your stay. Our team strives to provide exceptional service, and we're delighted that you enjoyed the location, amenities, and dining options. We look forward to welcoming you back for another wonderful stay.Best regards,

4/10 Scarso

Michael

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 3 notti a dicembre 2023
Risposta di Amelie, il giorno 10 dic 2023
Dear Michael,Thank you for taking the time to share your rating. We value your feedback and would like to know more about your experience to better address any concerns. Please feel free to provide additional details so we can ensure an improved stay in the future.Best regards,

10/10 Eccellente

Aileen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a novembre 2023
Risposta di Jamie, il giorno 28 nov 2023
Dear Aileen,Thank you for your wonderful 5-star rating of our Thompson Austin! We're delighted to see that you enjoyed your stay with us, and we hope to have the opportunity to welcome you back as our guest again in the future!Warm regards,

10/10 Eccellente

KURT

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very upscale and nice. Needs better light switches. Watch out for room service fees
Soggiorno di 3 notti a novembre 2023
Risposta di Willie P., il giorno 14 nov 2023
We greatly appreciate you taking the time to share your feedback following your recent stay at Thompson Austin. We're delighted to hear that you found our hotel to be upscale and nice.Your comment about the light switches has been duly noted, and we appreciate your suggestion for improvement. We are continuously working to enhance our guests' experiences, and your insights contribute significantly to this process.Regarding the room service fees, we apologize for any confusion or inconvenience caused. We will review our communication on this matter to ensure greater transparency for our guests.We value your feedback, and it is our commitment to address any areas that may require improvement. If there's anything specific you would like to share or if you have further details about your experience, please feel free to reach out.Thank you once again for choosing Thompson Austin. We look forward to the opportunity of welcoming you back for another exceptional stay.