Vacanze a Balatonkiliti

OTTIMA LOCATION OTTIMO HOTEL BRAVI

Camera Pulita e grande. Bagno veramente grande. Ottima Colazione. Posizione strategica. Veramente bello

Non ci è assolutamente piaciuta la posizione del water, scomodissima, troppo vicino al muro, ma soprattutto con gli agganci della carta igienica troppo vicino che davano veramente fastidio quando ti sedevi impedendo una seduta agevole. Zero in ergonomia

Albergo molto bello, in posizione centrale per girare Pest a piedi. Personale gentilissimo, ci hanno fatto l’upgrade della camera, peraltro bellissima e il check-in in netto anticipo. Essendo il compleanno del mio compagno ci hanno fatto trovare in camera una fetta di torta, una scatola di cioccolatini e una bottiglietta di prosecco con 2 flûte, e poi un bigliettino di auguri sia in inglese che scritto a mano in italiano. Davvero splendidi. Colazione ottima! Che dire, tutto meraviglioso. Grazie!

Unfortunately, my experience regarding room service was disappointing. On the first day, my room was not cleaned. When I reported this to the reception, I was told that the property does not provide full daily room cleaning, which I can understand if that is the hotel’s policy. However, I was also informed that staff would still regularly collect used towels, empty the trash bins, and check the room. After my complaint, I was specifically told that someone would come within a few minutes to collect the used towels, but nobody ever came. Furthermore, during the rest of my stay, even after I started leaving the required sign on the door, the promised service was never carried out. My main concern is not the lack of daily room cleaning itself, but the fact that the service described by the reception staff was never provided despite my report. This was disappointing and negatively affected my overall experience.