Terrazza panoramica

Recensioni per Hyatt Regency Baltimore Inner Harbor

4 out of 5
Hyatt Regency Baltimore Inner Harbor
300 Light Street, Baltimore, MD

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 921 su 1750 recensioni" "
Valutazione di 8 - Buono. 413 su 1750 recensioni" "
Valutazione di 6 - Soddisfacente. 198 su 1750 recensioni" "
Valutazione di 4 - Scarso. 122 su 1750 recensioni" "
Valutazione di 2 - Terribile. 96 su 1750 recensioni" "

8,8/10

Pulizia

8,8/10

Personale e servizio

7,8/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

8,2/10

Ecosostenibilità

Recensioni

4/10 Scarso

Mary

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
We had a reservation for several nights. Arrived after all day of traveling to find they had our reservation but did not have a room for us. We had to go to a motel. It was such an inconvenience. Hyatt did not go above and beyond to make it right. I will never stay at Hyatt Inner Harbor again. Do not recommend!
Soggiorno di 3 notti ad aprile 2024

10/10 Eccellente

Olivia

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very nice !
Soggiorno di 1 notte ad aprile 2024
Risposta di Michelle T, il giorno 1 mag 2024
Hi Olivia!Thank you for your 5 out of 5 rating of our hotel. We are very pleased that you enjoyed your stay with us at Hyatt Regency Baltimore, and we hope to see you again soon.Best Wishes,

10/10 Eccellente

Theodore

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Veronica, il giorno 1 mag 2024
Hello Theodore!Thank you for providing the amazing 5-star review! We are delighted that you enjoyed your stay with us. Thank you for choosing Hyatt Regency Baltimore for your stay and for being our guest! We hope to welcome you back in the future, so please feel free to contact us if we can be of any assistance.

10/10 Eccellente

Valerie

Viaggio di coppia
The view from the room of the Inner Harbor was stunning!
Soggiorno di 1 notte ad aprile 2024
Risposta di Travis, il giorno 30 apr 2024
Hello Valerie!Thank you for providing a review of our hotel. It is wonderful to hear you enjoyed the views from your room. We look forward to having you stay with us again soon! Warm Regards, Travis

8/10 Buono

Lydia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di John, il giorno 30 apr 2024
Hello Lydia,Thank you for adding this score for our Hyatt Regency Baltimore Inner Harbor. I hope you can stay with us again.Best Regards,John

10/10 Eccellente

Stephanie

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hospitality, view of harbor, dining
Soggiorno di 2 notti a marzo 2024
Risposta di Tieysha, il giorno 28 apr 2024
Hello Stephanie,Thank you so much for your 5 out of 5 rating as well as your review. We are so pleased to know that you enjoyed our hospitality, our dining, and the view if the harbor. We hope we will have the pleasure of welcoming you back to Hyatt Regency Baltimore in the future.Best Wishes,

10/10 Eccellente

Michelle, Rochester

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Perfect location and great views! The hotel was clean and most of the staff, very friendly. Our only complaint was the bartender. We went to the bar one night for something to eat and have a drink. The bartender had no personality and he let us order without telling us there were Happy Hour specials. The food was ok.
Soggiorno di 2 notti a marzo 2024
Risposta di Tania, il giorno 27 apr 2024
Hello Michelle,Thank you for your feedback. We are happy to know that you enjoyed the location of our property and the great views. We are also glad to hear that you loved the cleanliness and friendly staff during your visit. We do apologize for the issues you encountered during your dining experience. We will be sure to share your comments with upper management. We appreciate the feedback and hope to have the opportunity to welcome you back.Best wishes,Tania

6/10 Soddisfacente

Jennelyn

Mi è piaciuto: Pulizia
The receptionist when we check out is kinda not nice.
Soggiorno di 1 notte ad aprile 2024
Risposta di Janet, il giorno 25 apr 2024
Dear Jennelyn,Thank you for taking the time to provide a review on our Hyatt Regency Baltimore Inner Harbor. We are disappointed to hear your checkout experience was not a pleasant one. Your experience does not align with the high standards we aim to provide, and we regret we fell short of your expectations. If you would like to share more about your experience, please reach out to us on one of our social media or chat channels. We hope to welcome you back in the future and provide you with the exceptional service you deserve.Warm regards,

10/10 Eccellente

Daniel, Fort Lee

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great property and clean room.
Soggiorno di 2 notti ad aprile 2024
Risposta di Janet, il giorno 25 apr 2024
Dear Daniel,Thank you for the great rating and review you gave on our Hyatt Regency Baltimore Inner Harbor! We are delighted to hear you appreciated how clean and well-maintained the room was and you thought our property was great. It was a pleasure hosting you during your time with us. We hope to have the privilege of welcoming you back again soon.Warm regards,

2/10 Terribile

Kristina

Viaggio con la famiglia
Paid for room in full and they gave it away.
Soggiorno di 1 notte ad aprile 2024
Risposta di Tania, il giorno 25 apr 2024
Hello Kristina,Thank you for providing this feedback about your visit. Please allow me to apologize on behalf of our team for your experience. We apologize for the issues you encountered during your visit. We would like for you to contact us on our social media site so that we can discuss this matter further. We hope to hear from you soon.Warm regards,Tania

10/10 Eccellente

Dana

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent location
Soggiorno di 2 notti a febbraio 2024
Risposta di Melinda, il giorno 20 apr 2024
Dear Dana,Thank you for taking the time to review our property. We are so glad to hear you found our location convenient. We hope to welcome you back to Hyatt Regency Baltimore Inner Harbor again soon!Warm regards,Melinda

10/10 Eccellente

Asaida

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It’s was great
Soggiorno di 1 notte a marzo 2024
Risposta di Melinda, il giorno 20 apr 2024
Dear Asaida,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt Regency Baltimore inner Harbor again soon!Warm regards,Melinda

6/10 Soddisfacente

Tyler

Viaggio di coppia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi
Large open area were nice. But parking is outrageously expensive for someone already paying to stay over. Then add on the fact that they wouldn’t even offer late checkout until the morning, which defeats the purpose. Bed was subpar and I woke up with a bad back. Wouldn’t stay again.
Soggiorno di 1 notte ad aprile 2024
Risposta di Rebecca, il giorno 18 apr 2024
Hello Tyler,Thank you for your feedback and recent stay at Hyatt Regency Baltimore. It was our pleasure to welcome you. We are disappointed to hear about your experience. We will share all feedback with our management team. Warm regards,Rebecca

6/10 Soddisfacente

Kelly

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte ad aprile 2024
Risposta di Janet, il giorno 13 apr 2024
Dear Kelly,Thank you for taking the time to rate our Hyatt Regency Baltimore Inner Harbor. We would have liked to have seen a higher rating and it disappoints us to know that we did not meet all your expectations. We hope to have the pleasure of welcoming you back and providing you with the exceptional service you deserve.Warm regards,

8/10 Buono

Anne

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Have stayed here few times, lovely property, staff was great. Parking is but of a pain but overall a great place for when we’re visiting convention center
Soggiorno di 1 notte a marzo 2024
Risposta di Tania, il giorno 12 apr 2024
Hello Anne,Thank you for your rating and feedback. We are happy to hear that you loved the property and staff. We appreciate you for choosing Hyatt Regency Baltimore and hope to welcome you back soon.Warm regards,Tania

10/10 Eccellente

Eduardo

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
it was excellent
Soggiorno di 2 notti ad aprile 2024
Risposta di Melissa, il giorno 11 apr 2024
Hi Eduardo,I am so happy that your stay with us was excellent! Thank you for staying with us and for letting us know that you had a great stay experience as well. I hope we gain the opportunity to welcome you back soon for another stay.Thank you,

10/10 Eccellente

Monica

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The breakfast was very good and the attentive staff made it even better
Soggiorno di 2 notti ad aprile 2024
Risposta di Rebecca, il giorno 11 apr 2024
Hello Monica,Thank you for your 5-star feedback and recent stay at Hyatt Regency Baltimore Inner Harbor. It was our pleasure to welcome you. Happy you enjoyed our breakfast and amazing team. We hope to see you again.Warm regards,Rebecca

8/10 Buono

Rachel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nothing
Soggiorno di 2 notti ad aprile 2024
Risposta di Melissa, il giorno 11 apr 2024
Hi Rachel,I hope you enjoyed your stay with us. Thank you for taking out the time to review your stay experience. Best regards,

10/10 Eccellente

Love

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Gale, il giorno 9 apr 2024
Good afternoon, Love,Thank you for your 5 Star Review! Our staff works hard to assure that our guests are comfortable during their stay. We look forward to seeing you in the near future. Warm Regards,

10/10 Eccellente

Mike

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great
Soggiorno di 1 notte ad aprile 2024
Risposta di Betsy, il giorno 9 apr 2024
Dear Mike,Thank you for your 5/5 feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

8/10 Buono

Laura

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Jamie, il giorno 10 apr 2024
Dear Laura,Thank you for your great rating of our Hyatt Regency Baltimore Inner Harbor! We were pleased to see that you enjoyed your stay with us, and we hope to have the opportunity to welcome you back as our guest again in the future!Warm regards,Jamie

10/10 Eccellente

robert

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Stayed here to go to Camden yards. Easy walk(5 min), garage is in/out, fort mchenry is 5-10min drive, walk to inner harbor
Soggiorno di 2 notti ad aprile 2024
Risposta di Michelle, il giorno 8 apr 2024
Hi Robert! Thank you for your 5-star rating of our hotel. Happy to hear that you did not have to walk far to get to your locations, and the garage was accessible for in/out ability. Hope you visit again soon.Best Regards,

10/10 Eccellente

Matt

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Jamie, il giorno 10 apr 2024
Dear Matt,Thank you for your wonderful 5/5 rating for our Hyatt Regency Baltimore Inner Harbor! It was great to see that you enjoyed your stay with us. We hope to welcome you back as our guest again soon!Warm regards,Jamie

4/10 Scarso

David

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Tania, il giorno 6 apr 2024
Hi David,Thank you for providing your rating about your visit. We would like for you to contact us on our social media so that we can discuss your stay. We hope to hear from you soon.

10/10 Eccellente

Leslie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We received kind service at check in, and had a cozy room. Our city view window also gave us a nice glimpse of the harbor, which was pretty at night. We were able to easily walk to some shops, the aquarium, and Camden Yards.
Soggiorno di 2 notti ad aprile 2024
Risposta di Shelly , il giorno 3 apr 2024
Dear Leslie! Thank you for your excellent rating and feedback. We are overjoyed your stay was outstanding! It is fantastic you had a great experience staying with us and you liked our great location. We hope to welcome you back as our guest again soon! Warm Regards, Shelly

6/10 Soddisfacente

Jacob

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a marzo 2024
Risposta di Betsy, il giorno 2 apr 2024
Dear Jacob,Thank you for your feedback and rating and thank you for staying with us. We hope to welcome you back as our guest again soon! Warm Regards,

10/10 Eccellente

Maria

Soggiorno di 2 notti a marzo 2024
Risposta di Tania, il giorno 4 apr 2024
Hello Maria,Thank you for the 5-sta rating, we hope to have the opportunity to welcome you back as a guest with us here at Hyatt Regency Baltimore.Best wishes,Tania

6/10 Soddisfacente

cindy

Soggiorno di 1 notte a marzo 2024
Risposta di John, il giorno 24 apr 2024
Hello Cindy,I am sorry you had less than a perfect stay at our Hyatt Regency Baltimore Inner Harbor. I hope you can give us another chance.Best Regards,John

8/10 Buono

Kathleen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Betsy, il giorno 1 apr 2024
Dear Kathleen,Thank you for your feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

10/10 Eccellente

Jagan, Ashburn

Soggiorno di 1 notte a marzo 2024
Risposta di Tania, il giorno 19 apr 2024
Hello Jagan,Thank you for your rating. We hope to have the opportunity to welcome you back as a guest with us.Warm regards,Tania

10/10 Eccellente

Taye

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I liked all the hospitality as well as the facilities and services. It is the best place to have wonderful stay.
Soggiorno di 1 notte a marzo 2024
Risposta di Michelle, il giorno 26 mar 2024
Hello There,Thank you for your recent stay at Hyatt Regency Baltimore. It was our pleasure to have you as our guest. hotel. Happy to hear that you enjoyed our hotel, we hope to have the opportunity to welcome you back soon.Best regards,

10/10 Eccellente

Wendy

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Extremely friendly and gracious staff
Soggiorno di 5 notti a marzo 2024
Risposta di Tieysha, il giorno 22 mar 2024
Hello Wendy,Thank you for your 5 out of 5 rating as well as your review. We are so pleased to know that you found our staff to be friendly and gracious. We look forward to welcoming you back to Hyatt Regency Baltimore Inner Harbor in the future.Best Wishes,

2/10 Terribile

KATHI

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
my ratings for the hotel facility and the staff is a five they were excellent and as kind as can be the cocktails, and the food were nice to check in was great. The actual room itself is a one it is old as if you step back into an unknown year the bathroom didn’t even have enough hooks for towels. You had to throw your towel over the shower rack as if you were in the Dorm room of the 60s the make up mirror did not work. I don’t think there was a vent in the bathroom and the room itself has not been upgraded. I was very disappointed, so unfortunately the great service, food area, and the facility experience is tainted by the room. The room is old, dated, horrible and not worth its price
Soggiorno di 1 notte a febbraio 2024
Risposta di Lindsey, il giorno 22 mar 2024
Dear Kathi,Thank you for the feedback. While we are elated to hear the service and cocktails was superb, however, we are sorry to hear the rooms was not up to your expectations. We share all feedback with the management team and will take your opinions on updating. We hope to have the chance to provide a much better experience.Warm Wishes,

4/10 Scarso

Mindy

Mi è piaciuto: Personale e servizio
Called in advance to verify a walkable ramp to convention center for disabled. Not handicap accessible. No maid service during stay although I requested. Automatic handicap doors not working
Soggiorno di 2 notti a marzo 2024
Risposta di Betsy, il giorno 18 mar 2024
Dear Mindy,Thank you for staying with us and sharing your valuable feedback. We strive to make each stay as pleasant and comfortable as possible, and it is clear that we have failed you in this regard. We have noted your concern regarding housekeeping and your requests. We would love to gather further details and address your concerns. If you would like to discuss this further, please contact us on our chat or social channels and we’ll be glad to assist you. Please include confirmation number (if available), hotel name, dates of stay, name reservation was reserved under or any other pertinent information. We understand your frustration and concerns and welcome the opportunity to prove ourselves again as your trusted hotel. We look forward to hearing from you and hope to welcome you back in the near future.Kind Regards,

10/10 Eccellente

Jocelyn

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
Greeter and the front desk very helpful. Will be coming back again.
Soggiorno di 1 notte a marzo 2024
Risposta di Lindsey, il giorno 17 mar 2024
Dear Jocelyn,Thank you for your five-star rating and feedback!! Happy to hear the staff at the front desk was courteous and helpful! We would love to welcome you back in the future!!Best Wishes,

8/10 Buono

Larry

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Near Harbor, convenient to Convention Center. Staff very friendly and helpful.
Soggiorno di 1 notte a marzo 2024
Risposta di Tieysha, il giorno 16 mar 2024
Hello Larry,Thank you for your rating as well as your review. We are so pleased to know that you enjoyed our convenient location near the Harbor and Convention Center. We are also overjoyed to know that our staff were very friendly and helpful. We look forward to welcoming you to Hyatt Regency Baltimore Inner Harbor in the future.Best Wishes,

8/10 Buono

Amy

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Location, convenience. Hard to figure out TV past initial scan. Bistro hours were unclear.
Soggiorno di 4 notti a marzo 2024
Risposta di Melinda, il giorno 16 mar 2024
Dear Amy,Thank you for taking the time to review our property. We are so glad to hear you found our location convenient. Please allow me to apologize for the TV being hard to operate and the bistro hours being unclear. We will be sure to share your feedback with our management team. We hope to have the opportunity to welcome you back to Hyatt Regency Baltimore Inner Harbor again soon!Warm regards,Melinda

8/10 Buono

Joyce, Glen Burnie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We liked our room. It had a great view of the Harbor. Unfortunately, our room was not soundproof. We could hear a baby crying in the room right next to us.
Soggiorno di 1 notte a dicembre 2023
Risposta di Betsy, il giorno 15 mar 2024
Dear Joyce,Thank you for your feedback and rating. We are happy that you enjoyed your stay with us and enjoyed your view of the Harbor. Thank you for your insight on your room. We will be sure to address this with our management team. We hope to welcome you back as our guest again soon! Warm Regards,

8/10 Buono

Theepan

Very good
Soggiorno di 1 notte a marzo 2024
Risposta di Angela S, il giorno 10 mar 2024
Hello Theepan,Thank you for taking the time to rate our hotel! We appreciate you choosing to stay with us and look forward to welcoming you back again for another great stay! Best regards, Angela

10/10 Eccellente

Taye

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I like all services
Soggiorno di 1 notte a marzo 2024
Risposta di Rebecca, il giorno 8 mar 2024
Greetings Taye,Thank you for your recent stay at Hyatt Regency Baltimore Inner Harbor. We are so happy you enjoyed your stay. We hope to welcome you back again.Warm regards,Rebecca

10/10 Eccellente

maria

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Veronica, il giorno 27 feb 2024
Hello maria!Thank you for providing the amazing 5-star rating! We are delighted that you enjoyed your stay with us at Hyatt Regency Baltimore Inner Harbor! We hope to welcome you back in the future, so please feel free to contact us if we can be of any assistance. Thank you for being our guest!

8/10 Buono

Alexis

Soggiorno di 1 notte a febbraio 2024
Risposta di Melinda, il giorno 28 feb 2024
Dear Alexis,Thank you for taking the time to review our property. We hope to welcome you back to Hyatt Regency Baltimore Inner Harbor again soon!Warm regards,Melinda

10/10 Eccellente

Kevin G

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2024
Risposta di Melinda, il giorno 28 feb 2024
Dera Kevin,Thank you for taking the time to review our property. We are glad you enjoyed your stay with us and hope to welcome you back to Hyatt Regency Baltimore Inner Harbor again soon!Warm regards,Melinda

2/10 Terribile

Ana

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Disgusting dirty people smoke in the rooms
Soggiorno di 1 notte a febbraio 2024
Risposta di Jamison, il giorno 23 feb 2024
Hello Ana, Thank you for taking the time to review your recent stay at our hotel. We are remorseful to hear that your stay did not meet expectations and that you had a dissatisfying experience with the condition of your guestroom. Your feedback is very important to us, and we'd like to discuss this further with you; please contact us via one of our social media platforms (e.g. X (formerly Twitter), Facebook, Instagram). We hope to welcome you back at Hyatt Regency Baltimore Inner Harbor for an improved stay that exceeds all expectations.Best regards,Jamison

4/10 Scarso

TAREK, Yorktown

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Old hotel
Soggiorno di 1 notte a febbraio 2024
Risposta di Jamison, il giorno 22 feb 2024
Hello TAREK,Thank you for taking the time to review your recent stay at our hotel. We are remorseful to hear that your stay did not meet expectations and that you had a dissatisfying experience. Your feedback is very important to us, and we'd like to discuss this further with you; please contact us via one of our social media platforms (e.g. X (formerly Twitter), Facebook, Instagram). We hope to welcome you back at Hyatt Regency Baltimore Inner Harbor for an improved stay that exceeds all expectations.Best regards,Jamison

8/10 Buono

Kim

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Jamison, il giorno 22 feb 2024
Hello Kim, Thank you for taking the time to leave a rating review of our hotel. We are so glad that you enjoyed your stay! We hope to see you again the next time at Hyatt Regency Baltimore Inner Harbor! Best regards, Jamison

4/10 Scarso

ryan

Viaggio di coppia
Rooms where old and out dated, bed’s where hard, not worth the high priced rates
Soggiorno di 2 notti a febbraio 2024
Risposta di Melissa, il giorno 20 feb 2024
Hi Ryan,I am sorry to hear about your recent stay experience with us at Hyatt Regency Baltimore Inner Harbor. We take pride in providing the best guest experience and it seems that we have failed at this during your stay. Thank you for bringing this to our attention so that we can look into these concerns. I want to let you know that you can reach out to us further if you would like via our social and chat teams. We hope that we will be able to welcome you again. Best regards,

10/10 Eccellente

John

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We liked everything
Soggiorno di 2 notti a febbraio 2024
Risposta di Veronica, il giorno 20 feb 2024
Hello John!Thank you for sharing your feedback. We are delighted to hear that you enjoyed your stay with us and that you liked everything! We do hope to have the pleasure of welcoming you back in the future, so please don't hesitate to contact us if we can be of any assistance. Thank you for choosing Hyatt Regency Baltimore for your stay and for being our guest!

10/10 Eccellente

Jose

Very beautiful view
Soggiorno di 2 notti a febbraio 2024
Risposta di Michaela, il giorno 20 feb 2024
Hello Jose. I want to thank you for being our Guest at Hyatt Regency Baltimore Inner Harbor. I am pleased you enjoyed your time with us. I am happy you enjoyed the beautiful views during your visit and hope to welcome you back soon. Have a great day!

6/10 Soddisfacente

Steven

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Reserved bay view with king bed on upper floor only to be told they overbooked and we wouldn’t be getting room reserved. Got $50 taken off bill, charged $62 for two days parking.
Soggiorno di 2 notti a febbraio 2024
Risposta di Michaela, il giorno 20 feb 2024
Dear Steven,I want to personally thank you for your patronage to us here at Hyatt Regency Baltimore Inner Harbor. I am sorry your selected room type was not available during your stay. I appreciate your feedback on parking and do hope to have you back in the future so you may experience us for all we are known for. We value you as our Guest and truly appreciate your time and review. Have a great day!