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Recensioni per Sleep Inn Columbia Gateway

2.5 out of 5
Sleep Inn Columbia Gateway
8145 Washington Blvd, Jessup, MD

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 134 su 363 recensioni" "
Valutazione di 8 - Buono. 134 su 363 recensioni" "
Valutazione di 6 - Soddisfacente. 51 su 363 recensioni" "
Valutazione di 4 - Scarso. 22 su 363 recensioni" "
Valutazione di 2 - Terribile. 22 su 363 recensioni" "

8,2/10

Pulizia

8,4/10

Personale e servizio

7,4/10

Servizi

8,0/10

Condizioni e dotazioni della struttura

7,8/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Kennedy

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio e servizi
Staff rude
Soggiorno di 2 notti a maggio 2024

10/10 Eccellente

Nick

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Though we could not stay the service was very good.

8/10 Buono

Tandy

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was really accommodating for our large group. The only suggestion is cleaner bed sheets.
Soggiorno di 2 notti a maggio 2024
Risposta di Ms. Patel, il giorno 21 mag 2024
Dear Tandy,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Sleep Inn Columbia Gateway and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,General ManagerSleep Inn Columbia Gateway

6/10 Soddisfacente

Joseph

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Staff was nice but my room was very dirty and decor was dated.
Soggiorno di 2 notti a maggio 2024
Risposta di Ms Patel, il giorno 20 mag 2024
Dear Joseph,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Columbia Gateway.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding on your recent visit. I have shared your feedback with to better handle these types of situations differently in the future. Feedback from our Choice Privileges members on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,General ManagerSleep Inn Columbia Gateway

10/10 Eccellente

Nicole

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff eas very friendly gave us suggestions to eat
Soggiorno di 2 notti a maggio 2024
Risposta di Ken, il giorno 20 mag 2024
Dear Nicole,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Sleep Inn Columbia Gateway and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,General ManagerSleep Inn Columbia Gateway

4/10 Scarso

Shahryar

Viaggio di lavoro
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Not going back
Soggiorno di 1 notte ad aprile 2024
Risposta di Ken, il giorno 11 mag 2024
Hello Dear,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Columbia Gateway.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding on your recent visit. I have shared your feedback with to better handle these types of situations differently in the future. Feedback from our Choice Privileges members on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,General ManagerSleep Inn Columbia Gateway

6/10 Soddisfacente

Ava

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Decent
Soggiorno di 1 notte a maggio 2024
Risposta di Ken, il giorno 6 mag 2024
Dear Ava, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Sleep Inn Columbia Gateway and the services we provide for our valued Choice Privileges Platinum members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,General ManagerSleep Inn Columbia Gateway

10/10 Eccellente

Maria Ignacia

Soggiorno di 1 notte ad aprile 2024
Risposta di Ken, il giorno 15 mag 2024
Dear Maria,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Sleep Inn Columbia Gateway and the services we provide for our valued Choice Privileges Gold members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,General ManagerSleep Inn Columbia Gateway

10/10 Eccellente

Ugur

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 7 notti ad aprile 2024
Risposta di Ken, il giorno 6 mag 2024
Dear Ugur, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Sleep Inn Columbia Gateway and the services we provide for our valued Choice Privileges Platinum members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,General ManagerSleep Inn Columbia Gateway

8/10 Buono

Oscar, Hialeah

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great wonderful friendly staff
Soggiorno di 4 notti ad aprile 2024
Risposta di Ken, il giorno 16 apr 2024
Dear Oscar, Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Columbia Gateway. We sincerely appreciate and value your feedback as a Guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

8/10 Buono

Daniel

Soggiorno di 1 notte ad aprile 2024
Risposta di Ken, il giorno 30 apr 2024
Dear Daniel,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Sleep Inn Columbia Gateway and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,General ManagerSleep Inn Columbia Gateway

10/10 Eccellente

Ariel

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazing place
Soggiorno di 4 notti a marzo 2024
Risposta di KEN, il giorno 15 apr 2024
Dear Nancy,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Columbia Gateway.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the amenities. Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support pageWe hope for an opportunity to properly host you in the future.Sincerely,General ManagerSleep Inn Columbia Gateway

10/10 Eccellente

John

Very clean and friendly!
Soggiorno di 1 notte a marzo 2024
Risposta di Ken, il giorno 30 mar 2024
Dear Brayan,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Columbia Gateway.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,General ManagerSleep Inn Columbia Gateway410-799-7794

4/10 Scarso

Love

Soggiorno di 2 notti a marzo 2024
Risposta di KEN, il giorno 15 apr 2024
Dear Nancy,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Columbia Gateway.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the amenities. Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support pageWe hope for an opportunity to properly host you in the future.Sincerely,General ManagerSleep Inn Columbia Gateway

6/10 Soddisfacente

TANU

Soggiorno di 1 notte a marzo 2024
Risposta di Ken, il giorno 30 mar 2024
Dear Tanu,Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn Columbia Gateway.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,General ManagerSleep Inn Columbia Gateway410-799-7794

8/10 Buono

Carole

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2024

10/10 Eccellente

Allen

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great hotel for the price, clean rooms friendly staff

8/10 Buono

Linda

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Clean and Comfortable
Check in was a slow process. Attendant was on the phone making a reservation over ten minutes and kept talking. One other person was trying to check in also. That’s a long wait when you’ve been driving all day and are exhausted.
Soggiorno di 1 notte a gennaio 2024

2/10 Terribile

Antonio, norwalk

Soggiorno di 14 notti a dicembre 2023

10/10 Eccellente

Ariana

Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My family had to make a last minute reservation and we were accommodated. I love that they don’t have a crazy high incidental fee like other places. My kids loved the room and the continental breakfast was enough to get our day started. Room was under $100 so no complaints here.
Soggiorno di 1 notte a dicembre 2023

6/10 Soddisfacente

Paul

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Personale e servizio
Soggiorno di 2 notti a dicembre 2023

10/10 Eccellente

Darnay

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Sleep Inn Management , il giorno 12 dic 2023
Thank you for your feedback! We appreciate you!

4/10 Scarso

louis

Soggiorno di 1 notte a novembre 2023

10/10 Eccellente

Elva

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This hotel was great. The only thing that disappointed us was the breakfast.
Soggiorno di 1 notte a novembre 2023
Risposta di Mrs .Patel, il giorno 30 nov 2023
Thank you for staying with sleepinn ,Jessup-Maryland . Your feedback is important .We will improve Breakfast .

8/10 Buono

Epiphany

Soggiorno di 2 notti a novembre 2023
Risposta di Mrs Patel, il giorno 29 nov 2023
Thank you for stay with sleepinn ,Jessup-Maryland . We appreciate your bussiness .

10/10 Eccellente

Ron

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2023
Risposta di Sleep Inn Management , il giorno 19 nov 2023
Thank you for your feedback, we appreciate you!

8/10 Buono

Chanh

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a novembre 2023
Risposta di Sleep Inn Management , il giorno 19 nov 2023
Thank you for your feedback. We appreciate you!

6/10 Soddisfacente

Susan

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Several, but not all employees, we very nice. We had several broken items in our room. Poor maintenance.
Soggiorno di 6 notti a novembre 2023
Risposta di Sleep Inn Management , il giorno 19 nov 2023
Thank you for your feedback. We appreciate you! Please in the future be sure to bring any and all issues to the front desk right away so that we may address your concerns and provide you with a more comfortable stay with us.

10/10 Eccellente

jose, CLEVELAND

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Eveything was good staff amaizing maybe a better hot breakfast but overall great place
Soggiorno di 2 notti a novembre 2023
Risposta di Sleep Inn Management , il giorno 19 nov 2023
Thank you for your feedback. We appreciate you! Please accept our apologies for not having a hot breakfast, we will continue to do our best to serve FREE breakfast daily.

10/10 Eccellente

Nayda

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi
Mattress need replacement, you can tell it's an old spring mattress. Shower was clogged. Microwave didn't have the glass rotation plate and didn't work properly. Everything else was fine
Soggiorno di 1 notte a novembre 2023
Risposta di Sleep Inn Management , il giorno 19 nov 2023
Thank you for your feedback, we appreciate you! We will be happy to look into the issues you have brought to our attention.

8/10 Buono

Dawn

Soggiorno di 1 notte a novembre 2023
Risposta di Sleep Inn Management , il giorno 19 nov 2023
Thank you for your feedback, we appreciate you!

2/10 Terribile

Ronnette

Viaggio di coppia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Its out dated dust and mold . We literally transferred to 3-4 different rooms we only stayed because it was getting late and was tired 😫 But this facility needs serious cleaning and upgrades. Oh and i forgot tv aint work . Just terrible experience wouldnt recommend to anyone
Soggiorno di 1 notte a ottobre 2023
Risposta di Sleep Inn Jessup, il giorno 2 nov 2023
Thank you for your feedback. We appreciate you.

8/10 Buono

Cathy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very comfortable stay.
Soggiorno di 2 notti a ottobre 2023
Risposta di Sleep Inn Management , il giorno 2 nov 2023
Thank you for your feedback. We appreciate you! I am happy to learn you enjoyed your stay with us!

10/10 Eccellente

Kimberly

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Very clean, nice room. Friendly staff.
Soggiorno di 2 notti a settembre 2023
Risposta di Sleep Inn Management , il giorno 21 set 2023
Thank you for your feedback regarding your recent stay at Sleep Inn in Jessup, MD. We look forward to serving your future lodging needs.

8/10 Buono

Tedd

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di Sleep Inn Management, il giorno 4 set 2023
Thank you for your feedback regarding your recent stay at Sleep Inn in Jessup, MD! We appreciate you. I am happy to learn you enjoyed your stay and we look forward to seeing you again in the near future.

10/10 Eccellente

Radu-Cornel

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean and staff friendly
Soggiorno di 1 notte a settembre 2023
Risposta di Sleep Inn Management, il giorno 3 set 2023
Thank you for your feedback. We appreciate you. I am happy to learn you enjoyed your stay with us at the Sleep Inn in Jessup MD. We look forward to seeing you again in the near future. Until then, take care!

10/10 Eccellente

Vedang

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Quiet and clean hotel
Soggiorno di 8 notti ad agosto 2023
Risposta di Sleep Inn Management , il giorno 21 ago 2023
Thank you for your feedback regarding your recent stay with at Sleep Inn in Jessup, MD! We appreciate you and look forward to seeing you the next you visit the Jessup area! Take care!

10/10 Eccellente

linda

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Everything was nice
Soggiorno di 2 notti ad agosto 2023
Risposta di Sleep Inn Management , il giorno 21 ago 2023
Thank you for your feedback, Linda regarding your recent stay with us at Sleep Inn in Jessup, MD. We appreciate you and look forward to seeing you next time you're in the Jessup area! Take care!

8/10 Buono

Paul

Viaggio di gruppo
Mi è piaciuto: Personale e servizio
The air conditioner filters need to be cleaned and more TV stations would be good. Other than that it was a pretty pleasant day.
Soggiorno di 3 notti ad agosto 2023
Risposta di Sleep Inn Management , il giorno 15 ago 2023
Thank you for your feedback regarding your stay with us at Sleep Inn in Jessup, MD! I am happy to learn you enjoyed your stay with us. We look forward to seeing you in the near future. Until then, take care!

2/10 Terribile

nancy

Viaggio di lavoro
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Hookers, pimmps and their clients coming and going. Noises from the hooking rooms had us trying to explain to our SCHOOL AGED children what they were without giving them the real story. No maid service for 3 days so I finally had to ask for at least clean towels by the 4th day.
Soggiorno di 4 notti ad agosto 2023
Risposta di Sleep Inn Management, il giorno 31 ago 2023
Thank you for your feedback. We apologize for not exceeding your expectations. In the future, should you see something of this nature, please be sure to notify the front desk right away. We do not tolerate such behavior. Regarding room service, this is correct we do not offer room service to stay over rooms on Saturdays and Sundays. Thankfully our front desk is staffed 24 hrs. a day to be able to give you anything you may need or request for your room. We hope your next visit to the Jessup, MD area is a better one. Take care.

4/10 Scarso

Jacqueline

Viaggio di gruppo, Viaggio con la famiglia
Non mi è piaciuto: Pulizia e personale e servizio
Poor Customer Service
The staff was rude. The front desk clerk was cleaning when I entered the lobby. He continued to clean while I stood there waiting. After about 2 minutes, he says I will be with you in a minute. He continued to clean then left the lobby. A few minutes later a woman comes and asks if she can help me. She wasn’t pleasant. I was asked to pay a $100 incidental fee. That was not explained prior to my stay. No other Sleep Inn has asked me for a deposit. The room I was given had two microwaves. One was unplugged. The tiles in the bathroom were broken which made the floor uneven. The linens were dingy. I will not return to this location again.
Soggiorno di 1 notte ad agosto 2023
Risposta di Sleep Inn Management, il giorno 3 set 2023
Thank you for your feedback. We do appreciate you and your comments and concerns are taken very seriously. I will be looking into your room as you have raised some concerns. In the future please be sure to notify the front desk of anything wrong in your room so that we may make the proper adjustments immediately. Please accept our apology for not exceeding your expectations.

8/10 Buono

Cheryl

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The room was clean, but we had ants. Once we informed the office they took care of the problem right away. The employees were very friendly. Will stay there again.
Soggiorno di 8 notti ad agosto 2023
Risposta di Sleep Inn Management , il giorno 15 ago 2023
Thank you for your feedback on your recent stay with us at Sleep Inn in Jessup, MD! I am happy to learn you enjoyed your stay and we look forward to seeing you again in the near future.

4/10 Scarso

Viaggiatore verificato

Viaggio di lavoro
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The hotel from 1985
Although the customer service was good, it seems like they have nothing updated. Considering how the world works now the rooms are very dated. I can deal with the basics but you can see chipping on the walls, wallpaper peeling and the actual toilet looks like it was never changed from 1980s. I try to give hotels the benefit of the doubt but I was very disappointed. They didn’t try at all with updates. No room service on weekends. And although I had a nonsmoking room one room down I smelled smoke, hallway very smoky. I would not recommended.
Soggiorno di 2 notti ad agosto 2023
Risposta di Sleep Inn Management , il giorno 7 ago 2023
Thank you for your feedback on your recent stay with us at Sleep Inn in Jessup, MD. We appreciate you and sincerely hope that we can have another honest chance to give you a better stay next visit to the Jessup area. Thank you.

10/10 Eccellente

Walter

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Place was clean in and out staff helpful quiet decent continental breakfast best place I been to in a long time definitely will stay again
Soggiorno di 3 notti a luglio 2023
Risposta di Sleep Inn Management , il giorno 7 ago 2023
Thank you for your feedback on your recent stay with us at Sleep Inn in Jessup, Md. We appreciate you and I am happy to learn you enjoyed your stay with us. We look forward to seeing you again in the near future.

10/10 Eccellente

Terry

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
.
Soggiorno di 2 notti a luglio 2023
Risposta di Sleep Inn Manager, il giorno 24 lug 2023
Thank you for your feedback regarding your recent stay with us at Sleep Inn in Jessup, MD! We appreciate you and look forward to seeing you again in the near future. Until then, enjoy summer!

8/10 Buono

Caro

Soggiorno di 3 notti a luglio 2023
Risposta di Sleep Inn Manager, il giorno 20 lug 2023
Thank you for your recent feedback on your stay with us at Sleep Inn in Jessup, MD! We appreciate you and look forward to seeing you again in the near future. Until then, take care and enjoy summer!

6/10 Soddisfacente

Chad

Smoking room
Soggiorno di 1 notte a giugno 2023
Risposta di Sleep Inn Manager, il giorno 29 giu 2023
Thank you for your feedback on your recent stay with at Sleep Inn in Jessup, MD! We appreciate you!

10/10 Eccellente

Denise

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was clean and quiet... exactly what I needed for a short stay.
Soggiorno di 2 notti a giugno 2023
Risposta di Sleep Inn Manager, il giorno 28 giu 2023
Thank you for your feedback on your recent stay with us at Sleep Inn Jessup, MD. We appreciate you! I am happy to learn you enjoyed your stay with us. Enjoy the rest of summer! Stay safe!

10/10 Eccellente

Jeffery

Soggiorno di 1 notte a giugno 2023
Risposta di Sleep Inn Manager, il giorno 28 giu 2023
Thank you for your feedback on your recent stay with us at Sleep Inn Jessup, MD. We appreciate you! Enjoy the rest of the summer and stay safe!

2/10 Terribile

Tracy

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Retired Police Officer
I booked two room one king and queen double bed. The first 219 room smelled like cigarettes and someone use the bathroom and didn’t flush the toilet this was supposed to be a nonsmoking room. I complained they moved my father to room 222 this room was just as bad the toilet was leaking water on the floor and the actual toilet seat underneath was soiled with feces. I complained again I was told that there was no room available but, there would be a room later in the day. My father had belongings to my room while we attended a funeral. When we returned later in the day he was placed in room 217 which was better than the two previous rooms. I told the manager for the inconveniences she should remove the first night. She refused and said she would compensate by taking $25.00 off the room but then add additional charges so in fact nothing was taken off the room. This is the worst customer service I have ever had from a hotel. I would not recommend the place.
Soggiorno di 2 notti a giugno 2023
Risposta di Sleep Inn Manager, il giorno 27 giu 2023
Thank you for your feedback on your recent stay at Sleep Inn in Jessup, MD. We appreciate you! Please accept our sincere condolences on your loss. The hotel did everything in our able abilities to accommodate you and your family during your stay with us. The hotel was sold out the weekend of your stay. Hence the delay in getting your family member into another room right away. i am happy to learn your family was comfortable in the room given. The room given with maintenance issues was addressed the same day you informed the front desk. Please accept our apologies for any inconvenience this may have caused. Finally, as shown at check out time the billing issue was indeed corrected. However, we would still like to extend our apologies and wish you the best.