We specifically asked for a top floor room so that we wouldn't have people stomping around above us. We didn't find out until we arrived at the resort that ALL of their one bedroom units are in the basements of the other two and three bedroom units, and low and behold their is zero acoustic barrier between the floors, so we had near constant foot stomping going on at all hours. At one point well past their listed quiet time, we had to call the desk to see if they could corral the herd of elephants above us. Had we known that all the one bedroom units were below ground units right after booking, we would have either upgraded our room, or booked a different resort. They sent us a message immediately after we booked, saying "they'd do their best to accommodate," knowing full well that they couldn't because we'd booked a one bedroom unit. On the day of our arrival they said all the other units were booked, so we couldn't upgrade. They also said the people in the unit above ours were leaving in two days, but then they booked another family in that room immediately afterwards, so that was just useless information. The property is beautiful, if a bit outdated in some places, and well worth the price IF you're staying in a two or three bedroom unit. So, word to the wise, don't book a one bedroom unit if you don't want to deal with the constant stomping of feet above you.
