PROS: Great location, nice staff, and very clean!
CONS: HOTEL DOES NOT HONOR EXPEDIA VIP REWARDS PERKS!!! Very upsetting since I messaged them in advance asking them to confirm that they honor the FREE room upgrade VIP perk since I saw a handful of reviews stating that they do not. The hotel messaged me back saying that it us subject to availability but they will document my request. Upon arrival, we asked about the VIP upgrade perk and they stated that they have upgraded rooms available but it will be an "upgrade, upgrade for an additional charge of $30 euros per night" So yeah, it's NOT free which pissed me off since I book my stays with hotels that offer the Expedia VIP perks. I could have booked our stay at a dozen other VIP properties in the same area so that was disappointing. They also did not give us the free drink perk at check in. We had to go back down and ask how it works, if we just go up to the rooftop bar and order or what... the front desk staff then said that his colleague gave us the VIP drink cards at check in (we didn't get this) which he then didn't believe us & hesitated. So first, no free room upgrade now they are gaslighting us on receiving the drink cards. Nice!
ROOF TOP STAFF: The gentleman working the terrace was very, very rude. We went to the rooftop an hour before close and he kicked us out saying the bar was closed. We literally just wanted to sit and enjoy the evening views... and there were other tables still seating and ordering drinks =(