Hotel vicino a Batu Caves - Kuala Lumpur

“Receptionist lacking knowledge in handling OTA booking reservations. They have difficulties finding my bookings and kept mentioning my reservation was not being found. It took about 30 to 45 minutes to check in a pre-booked guest room. They are also not professional when handling check-in procedures. During check-in time the receptionist was busy with findings charging cables and their phone. Rooms and surroundings can be improved compared to other hotels surrounding this area with similar...

“住宿空間不錯，也有電視可看，洗手間及浴室有開窗，房間也可看到城市景觀！服務人員有禮貌，飯店有電梯很方便！ 電梯灰塵有點多，沖澡時水柱很強也很舒服，但是剛我那間水退得有點慢，導致洗完澡後有點淹水！ 搭大眾運輸過去的話，還真的不太方便，比較推薦搭grab！”

“The room was good but need more staff to maintain. More amenities and need more repair work such as the bathroom”

“Preis-/Leistungsverhältnis ok, aber für jede Kleinigkeit musste extra bezahlt werden (z.B. zusätzliches Kopfkissen). Den in der Buchungsbestätigung aufgeführten Shuttle-Service gibt es nicht! Die Fahrt vom Airport zum Hotel mussten wir selbst organisieren!”

“Small room in not great condition . Was quite and beds good. Ok for price”

“When l checked into the room on second floor, there was strong foul odor and bathroom floor had black mildew. The sink in the bathroom had mildew too around the edge. Carpet was filthy. It was then l realized that the a/c was on max in hallways to mask this humidity odor. I complained and about the condition of the room to receptionist and she said she will have maintenance look at it. I spent the night in the room and could not sleep due to smell. Next morning l complained again and they found...

“Verry good”

“客房整潔，職員服務有禮，交通步行約5分鐘有地鐵，附近有食店但一般”

“under my expectation”

“Ok but only wifi reception no ⁸ good ”