Gentile sig.Ra Cecilia, La ringraziamo per la sua prenotazione ed in particolare per la sua meticolosa recensione anonima, le ricordiamo che per eventuali problemi (veritieri) avrebbe potuto parlare con il ricevimento in struttura di modo da poterli risolvere al meglio e poter passare così nel migliore dei modi il suo soggiorno. In merito alla quotazione delle camere triple al mese di agosto e alla classificazione alberghiera sarà nostra premura chiederle consigli in futuro in quanto pare essere esperto del settore. Un cordiale saluto

Thanks for your feedback. We are sorry that you didn't tell the reception by what you were not satisfied. Concerning the late check out, we had some rooms available that day, but not of your type of room. Normally check-out time is from 08:00 till 10:00. You, sir, asked for check-out at 12:00. We had a guest checking-in in your room, and it would be hard giving the room in time. We decide as well to let you stay in the room till 11:30, without extra charge, immediately after your (first and only) request. We remind you that late check-out has a supplement that we didn't ask you. Concerning the temperature, we do have air conditioning. Outside there were 38 degrees and for environmental policy when there is nobody in the room the temperature is controlled automatically so that whom that not appreciate air conditioning has a minimum gap between outside & inside temperature. Once the guest enters the room, he can always control the temperature till 20 degrees from the display that you showed. In 20 minutes our 3-years old air conditioning system reach the temperature that the guest wish. Kind regards, Reception Hotel Rosa