Dear Vladimir,Thank you for sharing your feedback with us regarding your recent stay. We regret any inconvenience you experienced concerning the VIP amenities.Please note that upgrades to premium rooms are subject to availability and are not always guaranteed. However, as you had already booked a Premium Sea View room, there was no possibility to upgrade to a higher category, unlike during your previous stay.Regarding the VIP amenities, we would like to clarify that it consists of a spa discount and a complimentary bottle of wine. While the spa discount was available to you, we apologize if the bottle of wine was not delivered. Our records show the "Do Not Disturb" sign was on, which might explain it, but doesn't excuse it. We'll take steps to ensure this doesn't happen again.We appreciate your understanding and hope to see you again soon.Warm regards,Mirjana Mrkalj,General Manager

Dear Péter,Thank you for choosing our hotel for your recent stay and for sharing your feedback with us. We are sorry for any inconvenience that you experienced during your stay.We would like to clarify that we actually upgraded you from a pool view room to a premium sea view room - the best available room type. Additionally, we are glad to hear that you were able to enjoy an early check-in. We apologize for the mistake with the wine delivery, as it appears that it was sent to the wrong room during the upgrade process. We regret that we were not informed of this issue at the time so that we could have corrected it for you.We apologize for the miscommunication regarding the preparation of your room. We regret that the room was not properly prepared for you and that we were only able to provide the missing amenities upon request. We have taken note of your feedback and will work to ensure that such issues do not occur in the future.We are happy to hear that you enjoyed the location of our hotel and our excellent breakfast. We hope to have the opportunity to welcome you back again in the future and provide you with an even better experience.Sincerely,Mirjana Mrkalj General Manager