The woman that 'greeted' us was probably the most horrible,vile person I have ever dealt with at a hotel. Our trip in Italy up to that point was filled with joy and lovely people. What a shock it was to have to deal with Cruella deVille. We arrived at the hotel a little early so asked if we could store our bags until the room was ready. Absolutely not! It was very, very hot and as it had said on the booking : "Optional extras: Air conditioning fee: EUR 5 per night" we said we would like the air conditioning. She said "No - the air conditioning is broken. But it is cold here at night. I sleep with blankets up to my neck. If you wanted air conditioning you should have checked that box" Guess what? There is no such box on the booking site for their hotel. Then she said. I have a two bedroom instead of your two rooms but only one bathroom and no view. We really didn't want that but would have if she bothered to say it had air conditioning. That night and the next were so hot that I thought I would die. Certainly didn't need a "blanket up to my neck"! Not only that but the bed was like a cement brick. No matter how I turned I could not get comfortable. My traveling companion, who has some hip problems thought she was going to have to go to the hospital the next day she was in such pain from her bed. There was also the most distasteful notice on the back of the door, written in red about not bleeding on the sheets. Worst accommodations ever!!!! I would rather have slept in the car.
