Grazie, spero di rivedervi!

Our address is clearly listed and you can check with the map and street view BEFORE BOOKING. Upon confirmation, we remind you that WE ARE NOT IN THE CENTER BUT 15 MINUTES AWAY and we send you a map indicating which road to take if you have suitcases. After this you can easily decide to look for a hotel in the center if you want to stay there.

honestly we can't think of anything we could have done or said to you, except that you arrived well before check-in time (and we let you in anyway) and that at 7 in the morning you were yelling in the corridor and we asked you to don't yell because the other guests were sleeping. It seems strange to us that a service worker doesn't come to understand these simple rules (besides leaving the room full of garbage).

Extra cost are indicated on the description, you can read that beforee the reservation the next time

You arrived in the morning, and the check-in time is at 3. This already means not having respect for other people. We made you leave your car in our parking lot with your suitcases inside. Since the air conditioning system was broken (nothing ever breaks in your house?) We offered you an APARTMENT with two bedrooms, kitchen, living room, private garden, total lake view, instead of your two bedrooms in hotel. The apartment in question costs twice as much as your rooms and you would have had it for the same price. You refused. The mattresses are NEW orthopedic mattresses. Finally, you left tons of garbage in your rooms, we had to spend hours cleaning them. If we find the linen damaged by blood and we have to throw it away, we charge the cost to those who do not take care of other people's things, as in all hotels.

Dear Virginia, you didn’t reserved a room in the hotel, but one of our apartments, which are in a different place than the hotel. Unfortunately we did our best waiting for you half an hour under the rain near the apartment, as we had agreed to do in order to ease you the check-in, and even offering you a ride with Francesca’s personal car to the apartment after you wrongly showed up in front of the hotel.