Morose staff on reception, hospitality tray comprising kettle and plastic cups and nothing else, threadbare towels, lights in bathroom illuminated the bedroom causing broken sleep, small sachets of toiletries difficult to open, no seal on the shower screen, which resulted in a wet room, food not worthy of a 2 star, let alone an alleged 4 star... If its a genuine 4 star you want, try the Melia, or better still, the Royal, where yuo get value ..