Hotel con piscina a Betws-Y-Coed

“Poor - no air conditioning,”

“U5u”

“The premises itself is okay. The pool is very nice. Hotel is terribly let down by the quality of the staff. They need to be sent on a 6 month customer service training course. The only decent staff member was the chap at the swimming pool.”

“GOOD”

“The property was large, spacious, and generally clean, so overall our stay was not unpleasant. However, there were several issues that impacted our experience. We tried contacting reception on multiple occasions but were never able to get through, and the reception desk closes at 5pm, which further limited support when needed. As we had activities planned during the day, visiting reception in person was not always practical, making the lack of phone support particularly frustrating. The...