Casa intera

Canyon Crest Lodge. Hot Tub, Game Room, and Views.

Galleria fotografica per Canyon Crest Lodge. Hot Tub, Game Room, and Views.

Una casa in pietra con tetto rosso, un portone in legno e un camino in pietra.
Un camino in pietra, un divano in pelle e un televisore fissato alla parete.
Una cucina con zoccolo in pietra, una finestra vista su piante e un piano di lavoro in legno, oltre a un rubinetto in acciaio inossidabile.
Una terrazza con poltrone Adirondack e un braciere, con vista su una catena montuosa boscosa.
Un'ampia cucina con mobili in legno, una grande isola con sgabelli da bar e un lampadario a sospensione.

Recensioni

9,4 su 10
Eccezionale

Casa intera

5 camere5 bagni13 posti letto

Servizi più richiesti

  • Vasca idromassaggio
  • Cucina
  • Lavatrice
  • Asciugatrice
  • Wi-Fi gratuito
  • Parcheggio disponibile

Aggiungi le date e scopri i prezzi

Informazioni su questa struttura

Canyon Crest Lodge. Hot Tub, Game Room, and Views.

  • Summary:

    Welcome to Canyon Crest Lodge. A luxury cabin with direct ski slope views of Bear Mountain Ski Resort. Expansive decks looking over the forest, canyons, and mountains. A fireplace warms the space with a crackling glow. A large sliding glass door leads to the grand deck where you and your guests will want to relax and take in the endless views. Enjoy the deck with a gas fire pit and BBQ or stay inside and watch a movie on the brand-new smart TV.



    City of Big Bear Lake STR Permit

    VRR-2025-2767



    The Space:

    Welcome to Canyon Crest Lodge. A 5 bedroom luxury cabin located high in the pine tree-covered mountains of Big Bear Lake with direct ski slope views of Bear Mountain Ski Resort. With expansive view decks looking over the forest, canyons, and mountains. Through the front doors, guests are greeted by an open floor plan with 15-foot vaulted ceilings and a great room that combines the living room, kitchen, and dining spaces. The entire space is brightened by banks of windows with views of the mountains and trees. A fireplace warms the space with a crackling glow. The chef's kitchen is equipped with all the appliances and tools needed for the family cooks to whip up dinner or lunch. A large sliding glass door leads to the expansive deck where you and your guests will want to relax and take in the endless views. Enjoy the deck with a gas fire pit and BBQ or stay inside and watch a movie on the brand new smart TV.

    While air conditioning is absent, nature compensates with its own cooling system - the fresh mountain air.



    *Sleeping arrangement as follows:

    -Bottom Level

    Bedroom with a Queen bed (2)

    Bedroom with a Queen bed (2)

    Bunkbed room with 1 is twin over twin the other is twin over full (5)

    -Upstairs (Entry Level)

    Bedroom with a King bed (2)

    Bedroom with queen bed (2)

    * This home also comes with a game room, Hot tub & a fire pit! Also comes equipped with a pack n’ play and a high chair.

    *This home does NOT have (A/C)

    *All cooking has to be done with what the house provides and the BBQ on site. It is not allowed to bring anything with charcoal, gas, propane or anything of the sort. Just what the home already has. Thank you!



    Disclosure: All our pictures are for displaying the home. Please keep in mind that appliances, decor, and furniture can change at any given time without notice. Please refer to the amenity list for the current amenities provided. Thank you!



    Guest Access:

    Check-in starts at 4 PM

    Checking In:

    * IDs are required at check-in.

    * You must be 24 years or older to book and check in.

    *You'll need to sign a Rental Agreement with the Big Bear Good Neighbor Policy (5 minutes). The link with the rental agreement will be sent once the booking is confirmed. It needs to be completed and signed before checking-in.



    Just a quick heads-up: to finalize your reservation, we kindly ask that you complete our short rental agreement within 24 hours of booking. It only takes a few minutes and helps make sure everything runs smoothly for your trip.

    Please also note that the cancellation policy begins the moment your booking is confirmed—not when the agreement is signed.

    Let us know if you have any questions. We’re here to help and excited to host you!



    Early Check-In and Late Check-Out:

    * Early check-in and late check-out options are available for a fee, based on availability.

    * Please inquire at the front desk for these services.



    The Neighborhood:

    Upper Moonridge area, close to Bear Mountain Ski Resort

    Distances:

    3.8 miles – Lake

    4.2 miles - Nearest boat ramp.

    4.6 miles - Snow Summit

    3.1 miles - Bear Mountain (Walking Distance)

    3.2 miles – Grocery Stores

    2.7 miles - Closest dining



    Come experience all four seasons of activities that Big Bear Lake has to offer.



    In the winter, Big Bear Lake offers skiing, snowboarding, snowshoeing, tubing and a lot more for adventurous guests.

    In the summer, visitors love to play water sports, horseback rides golf, hike, mountain bike and many more activities.



    Getting Around:

    Mountain Transit’s new Free Big Bear Trolley service is here! Three convenient routes (Red, Blue,

    Gold) take riders to most of the visitor attractions and amenities in Big Bear, including the ski resorts,

    Boulder Bay, The Village, Supermarkets, and the Airport. For the first time, public transit will serve the

    Big Bear Airport on a scheduled route. This transportation service will offer convenient and reliable

    transportation for both locals and visitors and help eliminate traffic congestion and car pollution in the

    Valley.

    For more information regarding rates, routes, and schedules visit their website



    Other Things to Note:

    Please see house rules prior to booking. Thank you!

    * Max occupancy - 13 people, 12 Adults Maximum. The maximum for guests and adults CAN NOT be exceeded at any given time.



    * Parking Details:

    Max of 5 cars on-site. (Does have garage access)



    *Quiet hours (10pm-7am).

    *No speakers or sound systems allowed.

    *No parties or events allowed at any given time.

    * Indoor sound cannot be loud enough to be audible at the property line.

    * Violation of any noise ordinances will be subject to fines that can reach up to $1,000 per violation.



    * This home IS NOT PET FRIENDLY!

    If undisclosed pets are brought into the home without SoCal Vacations' approval:

    There is a fine of $500 per pet.



    * This is a smoke-free property (No smoking or vaping inside or outside, video monitoring enforcement.)

    Violation of the no-smoking policy will result in forfeiture of the security deposit, a $950 smoking fee, and liability for any fire or property damage costs.

    It is prohibited by law that any kind of open fire whatsoever. You are allowed to use what is provided for you.



    ✅ Important Information – Please Read Before Booking



    To ensure a smooth stay and compliance with local City regulations, please note the following:

    * A separate rental agreement is required for all reservations and must be completed within 24

    hours of booking and prior to check-in.

    * The cancellation policy shown at the time of booking applies from the moment the reservation is confirmed, not from when the rental agreement is completed. Cancellation terms may vary by season or demand.

    * The primary guest must be 24 years of age or older and present during the stay.

    * No parties or events are allowed, per City ordinance.

    * Quiet hours are enforced by the City.

    * Trash must be taken to designated City clean sites, as required by local regulation.

    * Hot tubs, when provided, operate in compliance with California safety standards, with a

    maximum allowable temperature of 104°F (40°C).

    * Most check-ins are remote. Access instructions are sent on the day of check-in once the home

    is ready. Early entry is not permitted.



    Interaction with Guests:

    In person during business hours - Mon-Sun 9-5:30

    (Hours can change)

Servizi della struttura

Piscina/Spa

  • Vasca idromassaggio

Connessione Internet

  • La casa offre la connessione Internet Wi-Fi gratuita

Parcheggio e trasferimenti

  • Le modalità di parcheggio in loco includono un garage

Cucina

  • Bollitore elettrico
  • Forno
  • Frigorifero
  • Frullatore
  • Lavastoviglie
  • Macchina per caffè/tè
  • Microonde
  • Piano cottura
  • Stoviglie, piatti e utensili da cucina
  • Tostapane

Area pasti

  • Tavolo da pranzo

Camere da letto

  • 5 camere da letto
  • Lenzuola fornite dalla struttura

Bagno

  • 4,5 bagni
  • Asciugacapelli
  • Asciugamani forniti in loco
  • Doccia
  • Shampoo
  • Vasca

Spazi a disposizione

  • Camino
  • Soggiorno
  • Tavolo da pranzo

Intrattenimento

  • Giochi
  • Smart TV

Aree esterne

  • Balcone
  • Braciere
  • Griglia da barbecue

Lavanderia

  • Lavanderia
  • Lavatrice

Spazi di lavoro

  • Ufficio

Comfort

  • Riscaldamento

Animali

  • Non sono ammessi gli animali domestici

Idoneità e accessibilità

  • Struttura riservata ai non fumatori

Vantaggi della posizione

  • In un paese
  • Nella zona montana
  • Vicino a uno zoo

Cose da fare

  • Sala giochi
  • Tavolo da biliardo
  • Arrampicata nelle vicinanze
  • Arrampicate in montagna nelle vicinanze
  • Ciclismo nelle vicinanze
  • Equitazione nelle vicinanze
  • Pesca nelle vicinanze

Misure di sicurezza

  • Rilevatore di monossido di carbonio (l'host ha indicato che la struttura è dotata di un rilevatore di monossido di carbonio)
  • Rilevatore di fumo (l'host ha indicato che la struttura è dotata di un rilevatore di fumo)
  • Estintore

Strutture simili

Regolamenti

Check-in

Check-in a partire dalle 16:00
Età minima per il check-in: 24

Check-out

Check-out entro le 10:00

Istruzioni speciali per il check-in

La completa responsabilità della prenotazione deve essere assunta da un adulto di età pari o superiore a 18 anni
Riceverai un'e-mail dall'host con istruzioni relative al check-in e al check-out
Le informazioni fornite dalla struttura potrebbero essere tradotte con strumenti di traduzione automatica.

Istruzioni per il check-out

L'host chiede di completare le seguenti operazioni prima del check-out:
Caricare e far partire la lavastoviglie
Portare fuori la spazzatura
Chiudere a chiave le porte
Il mancato rispetto di queste istruzioni può comportare una recensione negativa da parte dell’host.

Regole della casa

Please respect the home and follow the rules, just as you expect timely assistance from us. Many of these rules are city regulations, while others ...

Animali domestici

Animali domestici non ammessi

Bambini e letti aggiuntivi

Si accettano prenotazioni che includono bambini.
Nota dell'host: We are a family oriented company!!

Eventi

Non è consentito organizzare eventi

Politica fumatori

Non è consentito fumare

Informazioni importanti

Da ricordare

Questa struttura è gestita da un host professionista, che la affitta in ambito commerciale, imprenditoriale o professionale.
Per eventuali ospiti aggiuntivi possono essere previsti supplementi, variabili in base alla politica della struttura.
All'arrivo, oltre a un documento di identità comprensivo di foto, potrebbero essere richieste una carta di credito/debito o una caparra in contanti per eventuali spese accessorie.
Tutte le richieste speciali sono soggette a disponibilità al momento dell'arrivo e possono comportare spese aggiuntive. Le richieste speciali non sono garantite.
Le feste in loco e gli eventi di gruppo sono severamente vietati.
L'host ha indicato la presenza di un rilevatore di monossido di carbonio in struttura.
L'host ha indicato la presenza di un rilevatore di fumo in struttura.
La struttura è dotata di un estintore antincendio.
Questa struttura dispone di spazi all'aperto, come balconi, patio, terrazze, che potrebbero non essere adatti ai bambini. In caso di dubbi, ti consigliamo di contattare la struttura prima dell'arrivo per avere la conferma che disponga di una camera adatta a te.
Questa struttura è gestita tramite il nostro partner Vrbo. Riceverai un'e-mail da Vrbo con un link al tuo account, dove potrai modificare o cancellare la prenotazione
Numero di registrazione della struttura VRR-2025-2767
Se cancelli la tua prenotazione, si applicheranno le condizioni di cancellazione dell’host. In base alla normativa dell’UE sui diritti dei consumatori, i servizi di prenotazione di alloggi non sono soggetti al diritto di recesso.

Informazioni sulla zona

questa casa vacanze si trova a Big Bear Lake, in Moonridge, e vanta una posizione strategica in montagna. Big Bear Mountain Resort e Snow Summit sono due tappe fondamentali per gli amanti delle attività. Per un po' di sano shopping, invece, il non plus ultra è The Village. Anche Bowling Barn e Osservatorio solare di Big Bear meritano una visita. Divertiti in acqua grazie a una delle iniziative sportive della zona, tra cui pesca, oppure puoi sempre vivere le tue giornate all'aria aperta con attività come arrampicate in montagna, arrampicata su roccia e equitazione. Vai alla guida turistica di Big Bear Lake
Mostra altre case vacanze a Big Bear Lake
Mappa
Big Bear Lake, CA

Cosa c’è nei dintorni?

  • Una pista da sci innevata con sciatori e snowboarder.
    Big Bear Mountain Resort
    2 min in auto - 1.5 km
  • Chair 7
    2 min in auto - 1.5 km
  • Campo da golf Bear Mountain Golf Course
    3 min in auto - 2.3 km
  • United States Adaptive Recreation Center
    3 min in auto - 2.3 km
  • Bear Mountain Express Lift
    4 min in auto - 3.0 km

Come spostarsi

  • San Bernardino, CA (SBD-San Bernardino Intl.) - 79 min. in auto

Ristoranti

  • Kallans Bar And Grill
    9 min in auto
  • Bear Mountain Ski Resort
    4 min in auto
  • Starbucks
    8 min in auto
  • Circle K
    10 min in auto
  • Applebee’s | IHOP
    7 min in auto

Domande frequenti

Gli animali sono accettati presso Canyon Crest Lodge. Hot Tub, Game Room, and Views.?

No, questa struttura non accetta animali domestici.

Quanto costa il parcheggio presso Canyon Crest Lodge. Hot Tub, Game Room, and Views.?

Presso la struttura è disponibile un parcheggio in loco.

A che ora si deve eseguire il check-in presso Canyon Crest Lodge. Hot Tub, Game Room, and Views.?

Orario di inizio del check-in: 16:00.

A che ora si deve eseguire il check-out presso Canyon Crest Lodge. Hot Tub, Game Room, and Views.?

Orario del check-out: 10:00.

Dove si trova Canyon Crest Lodge. Hot Tub, Game Room, and Views.?

A 3 km da luoghi d'interesse come United States Adaptive Recreation Center, Campo da golf Bear Mountain Golf Course e Chair 5, questa casa vacanze vanta una buona posizione in zona Moonridge. Big Bear Mountain Resort e Chair 2 si trovano ugualmente a meno di 3 km di distanza.

Recensioni su Canyon Crest Lodge. Hot Tub, Game Room, and Views.

Recensioni

Eccezionale

Tutte le recensioni mostrate sono state scritte da ospiti che hanno effettivamente soggiornato nella struttura. Solo i viaggiatori che hanno prenotato un soggiorno con noi possono inviare una recensione. Verifichiamo le recensioni seguendo le nostre linee guida e le pubblichiamo tutte, positive e negative.
Maggiori informazioniApertura in un’altra finestra
Valutazione di 10 - Eccellente. 18 su 22 recensioni
Valutazione di 8 - Buono. 3 su 22 recensioni
Valutazione di 6 - Soddisfacente. 0 su 22 recensioni
Valutazione di 4 - Scarso. 0 su 22 recensioni
Valutazione di 2 - Terribile. 1 su 22 recensioni

9,6

Pulizia

9,8

Posizione

Recensioni

Verificata

10/10 Eccellente

Jacob D.

Mi è piaciuto: Pulizia, check-in, comunicazione, posizione e accuratezza dell’annuncio

Beautiful and Clean Home!

This is a beautiful and spacious home, and everything was very clean. There is plenty of entertainment for families with kids of all ages. Service was great. We would definitely stay here again!
Soggiorno di 2 notti a marzo 2024
Verificata

10/10 Eccellente

Leslie B.

Mi è piaciuto: Pulizia, check-in, comunicazione, posizione e accuratezza dell’annuncio

Good times

The house is as pictured. Our group really had a good time. There was plenty of activities to do in the house and we were able to enjoy the snow in the backyard. This is my second time staying at this property, my family loves it.
Soggiorno di 3 notti a febbraio 2024
Verificata

8/10 Buono

Angela C.

Mi è piaciuto: Pulizia, check-in, comunicazione, posizione e accuratezza dell’annuncio

Nice house

This is a spacious house with an amazing view! We loved sitting out in the back deck to enjoy the scenery and watch the sunset. We also loved using the fire pit outside to make s’mores! I liked that 3 of the bedrooms had their own bathrooms and our kids enjoyed their own private space downstairs with the pool table and TV area. There was also many different areas to watch TV or just sit and relax. Cons: Ants everywhere!! We lost half our breakfast items due to a major ant infestation in the kitchen and had to throw out all our untouched Costco muffins and cookies the morning after we arrived. We also had ants in many of the bathrooms and bedrooms - found them in my clothes, bed, and nightstand. In all the homes/cabins I’ve stayed at in Big Bear in my many visits in the past 20 years, I’ve never experienced a bug problem like I did here. Appliances also were giving us problems. One of the stove burners didn’t work, the dishwasher didn’t work and the overflow drain flooded the counter and ruined the food and packages we had on the counter our first night also. Refrigerator leaked water. I did notify management and they were responsive and sent someone over to take a look, but we were so afraid of more flooding that we just hand washed all our dishes the rest of our stay. He also provided ant spray for us. Overall a wonderful property, would be so much better if we didn’t have to worry about the ants and leaking water…
Soggiorno di 2 notti ad agosto 2024
Verificata

10/10 Eccellente

Jeremiah H.

Mi è piaciuto: Pulizia, check-in, comunicazione, posizione e accuratezza dell’annuncio

Fun, Spacious Cabin

Wonderful place for a family reunion with games, a nice view from the top deck, and a hot tub to relax in on the lower deck. Kitchen was very well equipped with appliances, cookware, flatware, and kitchen tools. It was only missing spices and measuring cups. Bring a towel if you have more than 8 people. Management responded quickly. Great vacation!
Soggiorno di 3 notti a settembre 2021
Verificata

10/10 Eccellente

Robin C.

Mi è piaciuto: Pulizia, comunicazione, posizione e accuratezza dell’annuncio

Group Getaway

Loved it. It was large, clean and plenty of activities to engage in. Would recommend.
Soggiorno di 2 notti a settembre 2021
Verificata

10/10 Eccellente

Berenice S.

Mi è piaciuto: Pulizia, check-in, comunicazione, posizione e accuratezza dell’annuncio

Gorgeous! Cant wait to come back.

This is a beautiful property with plenty of space for family to sleep and hang out. We really enjoyed the game room. The property was clean, well appointed and beautifully decorated. Last year I solid my rental property in Big Bear so I know the challenges of being an owner. The owner of this property has done an excellent job in making a welcoming and happy rental. Can’t wait to come back.
Soggiorno di 2 notti ad agosto 2021
Verificata

10/10 Eccellente

Joseph O.

Mi è piaciuto: Pulizia, check-in, comunicazione, posizione e accuratezza dell’annuncio

Clean and roomy house

The property was super clean and well appointed. The only downside was a nonfunctioning jacuzzi which they told us about at check-in. They assured us it would be fixed but no one showed up during our 4-day stay. Everything else was good.
Soggiorno di 3 notti a luglio 2021
Verificata

8/10 Buono

Aaron F.

Mi è piaciuto: Pulizia, check-in, comunicazione, posizione e accuratezza dell’annuncio

Nice stay, great house with lots of amenities

This house is in a beautiful area and has a ton of amenities for the entire family. We loved all the games, the spa, and the fire pit. Very comfortable. Plenty spacious and certainly enough to do where you never have to leave. Close to town, hiking, and the lake, it was a convenient spot that felt like you were up in the mountains with views of the forest. Loved grilling on the spacious deck overlooking the trees. The only reason we didn’t give five stars is that there should’ve been more towels, including spa towels, and a house manual to use some of the appliances which took some time, find the gas turn on, etc. A couple windows didn’t open and a kitchen cabinet was broken, but they really didn’t affect our stay. We reached out to the property manager, but it sounds like some of these things aren’t handled in their contract. Nevertheless, we enjoyed our stay and would rent this house again.
Soggiorno di 3 notti a luglio 2021
Verificata

10/10 Eccellente

Marina L.

Mi è piaciuto: Pulizia, check-in, comunicazione, posizione e accuratezza dell’annuncio

Great family house

This house is perfect if you’re traveling with a large group. Plenty of space for everyone to have their own privacy. We also enjoyed the large deck with a beautiful view.
Soggiorno di 3 notti a maggio 2021
Verificata

8/10 Buono

Belinda H.

Mi è piaciuto: Pulizia, check-in, comunicazione, posizione e accuratezza dell’annuncio

Great space for all

Property is perfect for adults and children. Patio was so nice with great views.
Soggiorno di 3 notti a marzo 2021
Verificata

10/10 Eccellente

courtney f.

Mi è piaciuto: Pulizia, check-in, comunicazione, posizione e accuratezza dell’annuncio

Family fun!

Property was easy to access, plenty of parking. Good for privacy with little ones, clean and nicely set up. View and massive porch space can't be beat. Quick drive to both summit and Big Bear, and tubing close by for little ones!
Soggiorno di 3 notti a febbraio 2021
Verificata

10/10 Eccellente

Allie F.

Mi è piaciuto: Pulizia, check-in, comunicazione, posizione e accuratezza dell’annuncio

Big Bear

Had a wonderful time at this beautiful property. House was very very clean and in a beautiful area. The kids had a blast with the pool table and shuffleboard in the gigantic "playroom" downstairs. Perfect house for adults who want to hang upstairs by the firepit and the kids had their own space. Wonderful place will definitely be going back!!
Soggiorno di 3 notti a gennaio 2021
Verificata

10/10 Eccellente

Richard M.

Mi è piaciuto: Pulizia, check-in, comunicazione, posizione e accuratezza dell’annuncio

great stay

me and my friends had an amazing time with this house. everything was great
Soggiorno di 2 notti a dicembre 2020
Verificata

10/10 Eccellente

Arissa M.

Mi è piaciuto: Pulizia, check-in, comunicazione, posizione e accuratezza dell’annuncio

Beautiful place and amazing host

My friends and I had an amazing experience staying at this property. The check in process was easy and we were given check in and check out instructions ahead of time. All of our questions were answered right away and everyone I spoke to from WowRentals was very kind. Our host Shania was very helpful as well. The house was very clean and had everything we needed. Such an incredible place, we’ll definitely be back!
Soggiorno di 2 notti a novembre 2020
Verificata

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, check-in, comunicazione, posizione e accuratezza dell’annuncio

Vacation

Three things bad about the property where AC we could not get to work refrigerator took way too long to cool down and pillows are hard as a rock other than that beautiful property had everything we needed
Soggiorno di 3 notti a ottobre 2020
Verificata

10/10 Eccellente

Marcus K.

Mi è piaciuto: Pulizia, check-in, comunicazione, posizione e accuratezza dell’annuncio

The BEST stay in Big Bear hands down

What a wonderful stay we had.The canyon crest lodge is a beautiful, big house in Big Bear. We walked in to its large and very clean living room and open kitchen which made a lasting impression on my family, parents and in-laws from out state. With the weather perfect, our only dilemma was picking whether we wanted to eat/drink inside or outside on the deck overlooking the mountain views. This house has everything from the spacious hot tub to the pool table, shuffleboard, ping pong and basketball that my kids played with daily. We loved having out here, and the kids cried when we left. I recommended this home to friends as the best place to stay, and we will be back.
Soggiorno di 4 notti ad agosto 2020
Verificata

10/10 Eccellente

Maria A.

Mi è piaciuto: Pulizia, check-in, comunicazione, posizione e accuratezza dell’annuncio

Excelente lugar

Un poquito caro pero lo vale, tiene todo lo que uno necesita
Soggiorno di 3 notti ad agosto 2020
Verificata

10/10 Eccellente

Julienne V.

Mi è piaciuto: Pulizia, check-in, comunicazione, posizione e accuratezza dell’annuncio

Beautiful Experiencd

Literally the property was amazing! Just as gorgeous as the pictures! We had a great time and really want to come back again!
Soggiorno di 2 notti a luglio 2020
Verificata

10/10 Eccellente

Michelle H.

Mi è piaciuto: Pulizia, check-in, comunicazione, posizione e accuratezza dell’annuncio

Loved it!

We were a little nervous about the property because of the review regarding the hot tub and WiFi but everything was PERFECT! The hot tub worked perfectly fine, we had ALL of our devices and a lap top on the WiFi and had no issues. It was clean and spacious. We weren’t sure if they would have everything we needed so we brought our own large sized pots and pans but they already had them and every small appliance you could think of. We only needed our air fryer. There is a slight moth issue around the hot tub however it’s kind of expected since you’re out in the woods and the house is well lit. Just make sure you close the doors when you step outside. Any way, we’re definitely making this an annual thing and coming back!!! Again, great rental!!!
Soggiorno di 3 notti a giugno 2020
Verificata

10/10 Eccellente

William D.

Mi è piaciuto: Pulizia, check-in, comunicazione, posizione e accuratezza dell’annuncio

Great House

Bonus basket ball and ping pong in the garage to complement the great house.
Soggiorno di 3 notti a giugno 2020
Verificata

2/10 Terribile

A L.

Non mi è piaciuto: Comunicazione e accuratezza dell’annuncio

Basic amenities did not function. Customer service is non existent.

This location has multiple issues that urgently need attention for customer satisfaction. Upon arrival the home had ants. We booked this home for 4 days and 3 nights. On the very first night we lost all Wifi connection. This resulted in no tv or music for my family. The very next morning on Saturday February 29th, 2020, we called WOW rentals at 11 am to inform them of the multiple issues we had. We stated we had no wifi, the hot tub doesn't work, the kitchen has 3 light bulbs out right over the stove, the bathroom locks are broken, and the oven does not work. These may seem like minor issues but they were of great importance to us. We were there celebrating a birthday and could not bake our cake, and we felt as if we were cooking dinner in the dark. Wow rentals said they would send someone out and make sure they had a ladder to change kitchen lightbulbs. Jim arrived at around noon and took notes via text to inform the office. Jim said he struck out and could not fix issues with internet, bathroom locks, hot tub, oven, and was not told to bring ladder for lights. He said he informed the office and they would send someone else. At 3pm we made a phone call to follow up as we were still waiting for technician. Spoke to Abby, who informed me that her manager was aware of the issues and had been making phone calls to get someone out here but hadn't been able to find anyone yet. It was an inconvenience to our family as we cancelled our group plans to wait for technician. At this point Abby said she was baffled at all the issues we were having because this residence hadn't had any if these issues brought to their attention before. Felt as of she was blaming is or accusing us of making it up. At 4 pm someone called to assure us someone was coming to the property at 5:30pm to check hot tub. We spent all Saturday waiting for technicians that never came. No other employee ever showed up so our issues were never addressed. 4 days 3 nights with basic amenities lacking function. Office seemed to show no concern for renters. Worst experience in big bear so far!
Soggiorno di 3 notti a febbraio 2020
Verificata

10/10 Eccellente

Jennifer G.

Soggiorno di 3 notti a novembre 2025