Dear Jean,Thank you for such a positive review.We are glad we were able to meet all your requirements for a perfect stay.We would love to welcome you back on many more occasions. Best wishes,Jose Luis Jiménez Muriana, Guest Experience Manager

Dear Eilish,Thank you for taking the time to share your review.We are thrilled to hear that you found our bed incredibly comfortable and appreciated the bathroom amenities provided. Our wellness area, including the swimming pool and sauna, is designed to offer our guests a relaxing experience, and we are glad you enjoyed it. It's fantastic to know that our breakfast buffet left a lasting impression on you, and we appreciate your kind words about our staff.We look forward to welcoming you back for another memorable stay in Bilbao.We look forward to the pleasure of seeing you again. Best regards,Jose Luis Jiménez Muriana, Guest Experience Manager

Bäste Gäst, tack för att ni ville lämna ett omdöme efter er vistelse hos oss.Det glädjer oss att ni uppskattade vår fantastiska frukost, samt att ni njöt av vår restaurang och bar.Det är även fint att höra att ni tyckte om vår trevliga personal. De arbetar hårt för att våra gäster ska trivas hos oss och det är alltid roligt att få positiv feedback om deras ansträngningar. Tack för att ni nämnde vårt utmärkta läge och de fina promenadstråken i närheten, vi hoppas att ni hade chansen att utforska våra vackra omgivningar. Vi beklagar att ni upplevde rummet som slitet och att sängen inte var så bekväm som ni önskat. Vi strävar efter att erbjuda en hög standard för våra gäster och tar era synpunkter på allvar. Det är tråkigt att ni stördes av bullret från trafiken. Vi rekommenderar våra gäster att be om ett rum på en högre våning och på baksidan av hotellet för en tystare upplevelse.På återseende,Jose Luis Jiménez Muriana, Guest Experience Manager

Dear Seamus,It's a real reward to receive such a great review.We are thrilled to hear that you found our hotel to be excellent and appreciated our friendly staff. Our prime location near the Guggenheim Museum and other attractions is indeed one of our hotel's highlights, and we are glad it contributed to your enjoyable stay.Once again, thank you for your kind words and we hope to have the pleasure of welcoming you back to our hotel in the future.We hope to welcome you back in the future.Best wishes,Jose Luis Jiménez Muriana, Guest Experience Manager

Dear Ms Monica,Many thanks for this high rating.We are thrilled to hear that our prime location near the Guggenheim Museum, shopping, and restaurants contributed to your enjoyable stay. Your safety and comfort are our top priorities, and we are glad that you felt secure exploring the area at night. It's also great to know that our helpful and respectful staff made a positive impression on you.We truly appreciate your kind words and recommendation, and we look forward to welcoming you back on your next visit to Bilbao.We look forward to welcoming you back.Kind regards,Jose Luis Jiménez Muriana, Guest Experience Manager

Dear Ms Andrea, Thank you for taking the time to review your stay.We are delighted to hear that you found our location to be convenient, close to the river, Guggenheim, and downtown areas. It's great to know that you enjoyed the comfort and amenities our hotel has to offer, as well as the stunning views from your room.We hope to see you again on a future visit.Kind regards,Jose Luis Jiménez Muriana, Guest Experience Manager

Cher Thierry,Merci d'avoir pris le temps de rédiger ce commentaire.Nous sommes ravis que vous ayez apprécié notre emplacement idéal, proche du musée Guggenheim, ainsi que notre parking souterrain. Nous tenons également à vous remercier pour vos compliments concernant notre équipe de réception.Cependant, nous sommes désolés d'apprendre que votre chambre n'a pas été à la hauteur de vos attentes. Nous proposons différents types de chambres avec des tailles et des équipements variés pour répondre aux besoins de nos clients. Nous vous invitons à essayer l'une de nos chambres Premium ou nos suites lors de votre prochain séjour, qui offrent plus d'espace et de confort. En ce qui concerne la piscine, bien qu'elle ne soit pas très grande, elle est chauffée et offre une vue magnifique sur les montagnes. Nous espérons que vous avez pu en profiter malgré sa taille. Concernant le petit-déjeuner, nous prenons note de vos commentaires et travaillons constamment à améliorer notre offre pour satisfaire nos clients.Nous espérons vous avoir le plaisir de vous revoir très bientôt.Bien cordialement,Jose Luis Jiménez Muriana, Guest Experience Manager

Dear Jörg Philipp,Thank you for this high rating.We are thrilled to know that you found our location perfect for visiting the Guggenheim Museum. Our proximity to the museum and other attractions is indeed one of our hotel's highlights. It's great to see that you appreciated the cleanliness, hotel condition, service, and room amenities during your stay.We hope to see you again soon. Best wishes,Jose Luis Jiménez Muriana, Guest Experience Manager

Nos alegra saber que ha disfrutado de nuestra excelente ubicación, así como del completo y variado desayuno que ofrecemos. Apreciamos sus comentarios sobre el servicio de limpieza y los productos de higiene de la marca Rituals que proporcionamos en nuestras habitaciones.Nos complace que haya tenido una estancia inolvidable y que nuestro hotel haya sido una opción ideal tanto para viajes de ocio como de trabajo.Sería genial recibirle nuevamente en un futuro cercano. ¡Hasta pronto!Jose Luis Jiménez Muriana, Guest Experience Manager

Liebe Brigitte Annemarie,vielen Dank für Ihr Feedback.Es freut uns sehr, dass Ihnen unser Frühstück, insbesondere der Schinken und der Hummus, gefallen haben. Wir legen großen Wert auf die Qualität unserer Speisen und bieten eine Vielzahl von Optionen für unsere Gäste an.Wir bedauern jedoch, dass Sie mit dem Zustand des Teppichbodens und der Dusche in Ihrem Zimmer nicht zufrieden waren. Wir nehmen Ihre Anmerkungen sehr ernst und werden sie an unser Team weitergeben, um die notwendigen Verbesserungen vorzunehmen. Bezüglich des Kaffees möchten wir darauf hinweisen, dass wir verschiedene Kaffeeoptionen anbieten und es uns leid tut, dass der von Ihnen probierte Kaffee nicht Ihren Erwartungen entsprach. Wir hoffen, dass Sie bei Ihrem nächsten Aufenthalt eine andere Kaffeevariante ausprobieren und zufrieden sein werden.Es wäre uns ein Vergnügen, wenn wir Sie auch in Zukunft wieder bei uns begrüßen dürften!Mit Freundlichen Grüßen,Jose Luis Jiménez Muriana, Guest Experience Manager

Dear Maria,Thanks for taking the time to review your stay at our hotel.We are delighted to hear that you enjoyed your room and the amenities provided. Our team works hard to ensure our guests have a comfortable and memorable stay.We appreciate your feedback regarding the hallways and carpet. We continuously strive to improve our facilities and will take your comments into consideration. We apologize for any inconvenience this may have caused during your stay.It would be a pleasure to have you return in the future.Our very best regards,Jose Luis Jiménez Muriana, Guest Experience Manager

Dear Ms Victoria,Thank you for such a positive review.We are delighted to hear that you appreciated our hotel's design and prime location near the Guggenheim Museum and the Euskalduna Palace. It is wonderful to know that Adama at the front desk was friendly and helpful during your stay.We are committed to providing excellent service and facilities to our guests, and your positive feedback is truly appreciated. We hope to have the opportunity to welcome you back to our hotel in the future.We look forward to seeing you again on your next stay.Best wishes,Jose Luis Jiménez Muriana, Guest Experience Manager