Ferro/asse da stiro, culle/letti per bambini (gratuiti)

Recensioni per Days Inn by Wyndham Birmingham/West

2 out of 5
Days Inn by Wyndham Birmingham/West
905 11th Ct W, Birmingham, AL

Recensioni

5,4
Valutazione di 10 - Eccellente. 102 su 789 recensioni" "
Valutazione di 8 - Buono. 149 su 789 recensioni" "
Valutazione di 6 - Soddisfacente. 156 su 789 recensioni" "
Valutazione di 4 - Scarso. 157 su 789 recensioni" "
Valutazione di 2 - Terribile. 225 su 789 recensioni" "

5,8/10

Pulizia

6,2/10

Personale e servizio

5,4/10

Servizi

5,4/10

Condizioni e dotazioni della struttura

5,4/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Viaggiatore verificato

Ho soggiornato in questo hotel in occasione di un evento sportivo presso il complesso Crossplex. Molto vicino al Crossplex e al centro di Birmingham. La camera è abbastanza grande e pulita, la colazione essenziale ma buona. Nel complesso lo consiglio

10/10 Eccellente

Joseph, Dresden

Soggiorno di 1 notte a maggio 2024

8/10 Buono

vernon

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Tha staff and management was extremely accommodating. However the location of the property was "undesirable". The were occupants near our room that was suspect with people coming and going through the day and night. Was surprised that I had to pay an additional $50 no smoking fee that is supposed to be removed from my account when we check out. But very appreciative the staff and management. I understand that running a facility that size is a lot.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 1 mag 2024
Hello vernon,We're glad you found our staff and management accommodating. Our location is ideal for many, but we're sorry to hear it wasn't to your liking. We take all safety concerns seriously and strive to address them promptly. The incidental charges are standard in the industry, and any adjustments will be made upon check-out. Thank you for your understanding.

8/10 Buono

Joseph, Dresden

Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 1 mag 2024
Hello Joseph, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

2/10 Terribile

Cassandra

Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
The picture was false advertising the front desk young lady was very rude noisy guest
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager , il giorno 22 apr 2024
Dear Cassandra,We apologize for any inconvenience caused by the discrepancy between the advertised picture and your experience, as well as for any encounters with noisy guests and the behavior of our front desk staff. Providing a positive and welcoming environment is important to us, and we regret that we fell short of meeting your expectations in these areas. Your feedback is valuable, and we will address these issues with our team to ensure that necessary improvements are made. We hope to have the opportunity to provide you with a more pleasant stay in the future. Sincerely, Hotel Manager

6/10 Soddisfacente

ChorWah, Alpharetta

Viaggio di coppia, Viaggio di lavoro
The bed sheets are clean. The floor and the room are clean. But the bed cover has stain and the iron board has stain. One of the chairs is in poor state. The drain in the shower is slow. The hotel is next to a highway and rail road so you will hear road noise and train air horn. They collected $50 refundable deposit. So pretty average hotel. The laundry is coin operated and only has 1 washer and 1 dryer and they said it is 3rd party owned not the hotel operator. We went to a laundromat instead. Please see photos I uploaded.
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager , il giorno 19 apr 2024
Dear Guest,We're glad to hear that you found the bed sheets and overall room cleanliness satisfactory. However, we apologize for any inconvenience you experienced during your stay. Your feedback is important to us, and we'll address these issues promptly to ensure a better experience for our guests in the future. We apologize for any inconvenience caused by the laundry facilities and the deposit policy. We hope to have the opportunity to provide you with a better experience that meets your needs in the future.Sincerely, Hotel Manager

10/10 Eccellente

James

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Ok
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager , il giorno 4 apr 2024
Dear James,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

2/10 Terribile

Melanie-Nicole

Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
The hotel looks a lot rougher than it does on the pictures. It’s in an old, neglected part of town with an abandoned Popeye’s across the street. You can also hear all of the noise from the highway. At least the room is decent & clean.
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager , il giorno 22 mar 2024
Dear Guest,We apologize if the hotel's appearance did not meet your expectations and if the surrounding area seemed neglected. We understand that external factors such as noise from the highway can be disruptive. However, we're glad to hear that you found the room to be decent and clean. Your feedback is valuable to us, and we will take it into consideration as we strive to improve our guests' overall experience. We hope to have the opportunity to better accommodate you in the future.Sincerely, Hotel Manager

2/10 Terribile

Cosmic

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Most horrible experience I've had in my life so far , might as well be at a truck stop restroom. The bed was so filthy I didn't even sit on it . Toilet still had crud all over , the fridge had rust inside , even the chairs had all kinds of stains all over and the bottom was hanging out. Slept in my car, couldn't get a refund, and Expedia didn't call back like they promised.
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager , il giorno 20 mar 2024
Dear Cosmic,At this moment, we have noted your concerns as mentioned for further review and investigation. Please allow us time till we do the necessary verification of your claims. Nevertheless, we will reach out to the appropriate team leader concerning the underlying matter. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience. Sincerely, Hotel Manager

2/10 Terribile

Miguel

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 18 mar 2024
Hello Miguel, We apologize for any shortcomings during your stay and would like to hear more about your experience to improve our services. Please contact us directly to share your feedback.

8/10 Buono

Cristhian

Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager , il giorno 30 mar 2024
Dear Cristhian,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon.Sincerely, Hotel Manager

2/10 Terribile

James

Non mi è piaciuto: Personale e servizio
The Lady at the front desk was VERY rude to me!!!!! Very unprofessional and disrespectful..
Soggiorno di 3 notti a marzo 2024
Risposta di Hotel Manager , il giorno 6 mar 2024
Dear James,We deeply apologize for any rudeness or lack of courtesy you encountered during your stay. This behavior is not reflective of our standards or values, and we take your feedback seriously. Rest assured, we will address this matter with our team to ensure it doesn't happen again. We hope you will visit again soon.Sincerely, Hotel Manager

10/10 Eccellente

Nancy

Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 24 mar 2024
Hello Nancy,We are delighted to hear that you had a wonderful experience during your stay with us. We hope to welcome you back soon for another exceptional visit!

2/10 Terribile

Christy

Viaggio di lavoro, Viaggio con la famiglia
At check in the lady at the desk said that my card has been denied prior to check in.. when I had a receipt from Expedia stating otherwise and she was saying the last 4 digits of my credit card did not match. She called someone and it was straightened out. We reserved a handicap room because my son has congestive heart failure and our room was in the 3rd floor and 3 flights of stairs. When we got to the room my shoes were sticking to the floors that had broken linoleum flooring. My pillowcase had stains on it and the tv table has greasy residue on the top. I tried to get a different room and the lady at the front told me she had already assigned me a room and there was nothing she could do, and that I was in one of the best rooms they had. I sprayed our bedding down with Lysol laid blankets that I had brought from home on top of the beds to sleep on. The only reason we stayed here was to be able to get to UAB early the next morning for heart test for my son. The advertising is so misleading! Will never stay here again.
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager, il giorno 27 feb 2024
Dear Christy,We are very sorry to read about the poor experience you had during your stay. Please accept our sincere apologies, this is indeed very unfortunate. We will definitely verify the reality and take action against the concerned after investigations and steps to prevent such happenings in the future. We would like to inform you that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guests. Sincerely, Hotel Manager

4/10 Scarso

Linda, Lilburn

Viaggio di gruppo, Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel made me feel unsafe… lots of homeless people and addicts. Room key difficult to use… had to try over and over. Busted light bulb. Room very dusty including bathroom… seemed dirty. Bathroom door wouldn’t close all the way.
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager, il giorno 26 feb 2024
Dear Linda,We are distressed to see your comments. Your feedback is important to us. Our apologies for the inconvenience. The entire points you have observed will be investigated and necessary actions will be taken, You can be sure about a safe stay with us. Please visit us again.Sincerely, Hotel Manager

4/10 Scarso

Nydia

Viaggio di gruppo, Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The outside looks VERY sketchy. The area looks extremely unsafe. Inside looks like it has been renovated. The rooms are ok. The staff isn't the friendliest. Not rude exactly but not friendly either.
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 24 feb 2024
Hello Nydia,We appreciate your feedback on our renovated rooms. Our team aims to provide a comfortable stay for all guests. Should you have any safety concerns, please reach out to our management for assistance in addressing them further.

4/10 Scarso

derrell

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 18 gen 2024
Hello derrell,We appreciate you choosing our hotel for your stay. We apologize if there were any issues during your stay and encourage you to reach out to us directly with any feedback you may have, so we can improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.

10/10 Eccellente

Jamila

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 13 gen 2024
Hello Jamila,Thank you for choosing our hotel for your stay! We're delighted to hear that you had an excellent experience with us. Your satisfaction is our top priority, and we appreciate your positive rating. We hope to welcome you back soon for another outstanding stay.

8/10 Buono

Jonisha

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Manager, il giorno 9 gen 2024
Dear Jonisha,Thank you for your rating! We're glad to hear that you had a positive experience during your stay and would rate it 8 out of 10. Your satisfaction is important to us, and we appreciate your feedback. We look forward to welcoming you back in the future.Sincerely, Hotel Manager

2/10 Terribile

Corey

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 10 gen 2024
Hello Corey, We're sorry to hear that your recent stay fell short of your expectations. We appreciate your feedback and encourage you to reach out to us directly so that we may address any concerns you may have had. We value each guest's experience and would love the opportunity to make it right.

2/10 Terribile

Richard

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This was a terrible property. Expedia listed it as 4.2. When I booked saw that it was rated below 2. Room smelled like moldy carpet. Mattress was lumpy placed on a sheet metal frame that popped everyone you moved. Shower ceiling had paint peeling, and low water pressure. Walked from shower to bed to sit down & put on socks. Dirt & grit on bottom of feet. Sheets, blanket, and bed cover smelled like cigarettes. Towels had stains on them. Went to “free “ breakfast at 7 am. No one in the room. No food, no coffee. Guy behind desk said to use coffee in jugs and heat In microwave. I will never use Expedia again, and will never stay in a Days Inn
Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Manager, il giorno 22 dic 2023
Dear Richard,We are very sorry to read about the poor experience you had during your stay. Please accept our sincere apologies, this is indeed very unfortunate. We fully understand your disappointment and frustration due to the multiple issues you have mentioned. We will definitely verify the reality and take action against the concerned after investigations and steps to prevent such happenings in the future. This is a matter of concern and not a regular feature of our hospitality. Customer satisfaction is paramount to us. Request your understanding and continued patronage.Sincerely, Hotel Manager

2/10 Terribile

Cornelius

Soggiorno di 2 notti a dicembre 2023
Risposta di Hotel Manager, il giorno 12 dic 2023
Dear Cornelius,Thanks for the stay but sad to see the 2 out of 10 ratings. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Hope to see you again soon.Sincerely, Hotel Manager

4/10 Scarso

Uchenna

Soggiorno di 1 notte a novembre 2023
Risposta di Hotel Manager, il giorno 1 dic 2023
Dear Uchenna,Thanks for the stay, but it's sad to see the 2 rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager

10/10 Eccellente

Tammy

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
They were nice an rooms were clean an well kept
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 7 dic 2023
Hello Tammy,Thank you for taking the time to share your positive feedback about our hotel. We are delighted to hear that you found our staff to be friendly and our rooms to be clean and well-maintained. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future.

4/10 Scarso

Caryl

Viaggio di coppia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
This Days Inn was dirty right from the lobby into the room. Floors filthy, paper cups under bed with dust balls, the surfaces were sticky and dirty. The linens were clean, the only saving grace. Will avoid Days Inn in future.
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 30 nov 2023
Hello Caryl, Thank you for sharing your experience with us. We're sorry to hear that you were disappointed with the cleanliness of our hotel. We strive to maintain a high standard of cleanliness and will address your concerns with our housekeeping team. We appreciate your feedback and will use it to improve our services for future guests.

8/10 Buono

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 24 nov 2023
Dear Guest,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and are glad that you had a good experience with us. If you have any further feedback or suggestions, we encourage you to reach out to us directly. We hope to welcome you back in the future for another enjoyable stay.

2/10 Terribile

Patti

Soggiorno di 1 notte a novembre 2023
Risposta di Hotel Manager, il giorno 20 nov 2023
Dear Patti, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

4/10 Scarso

Jermale

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, servizi
Manager argued with me about wanting fresh towels, asking me, “Do you use fresh towels at home?!?” Uhm YES!!! Charges a deposit for a non-smoking room. Fee for early check in. Breakfast was horrible, sausage sitting in pan not on heat with film on them. Ran out of everything. Ice machine broken. No microwave in room. Have to travel to the lobby to warm up food. Hotel next to sand and dirt factory…ok my fingers are tired but there’s so much more.
Soggiorno di 1 notte a ottobre 2023
Risposta di Hotel Manager, il giorno 4 nov 2023
Dear Jermale,I have taken note of your comments and have shared these with our team for review. My apologies for the inconvenience. All required steps are being initiated to ensure that these are resolved to the optimum standards. Request your understanding and future consideration for a visit.Sincerely,Hotel Manager

8/10 Buono

Chandra

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 7 nov 2023
Hello Chandra,Thank you for your feedback. We appreciate you taking the time to share your experience. We're sorry to hear that your stay did not meet your expectations. We value your input and will take your comments into consideration as we continue to improve our services. Please feel free to reach out to our management team to further discuss your concerns.

2/10 Terribile

Michael

It was only $88.00 so you get what you pay for
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 1 nov 2023
Hello Michael, Thank you for your feedback. We strive to provide value for our guests at all times and we apologize if we did not meet your expectations on this occasion. We appreciate your comments and will take them into consideration for future improvements. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

4/10 Scarso

Wanda

Non mi è piaciuto: Personale e servizio
Over Price
They charge you a fee to stay in a non- smoking room… $50. The bath tub had hair in it. The room was over priced for the area.
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 30 ott 2023
Hello Wanda,Thank you for taking the time to provide your feedback. We apologize for any inconvenience you experienced during your stay. Our policies regarding smoking rooms and associated fees are in place to ensure a comfortable environment for all guests. We regret to hear about the cleanliness issue you encountered and will share your comments with our housekeeping team. We appreciate your feedback regarding the pricing and will take it into consideration. We hope you had an overall pleasant stay and look forward to the opportunity to welcome you back in the future.

8/10 Buono

Frank

Viaggio con la famiglia
Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 31 ott 2023
Hello Frank,Thank you for taking the time to share your experience with us. We appreciate your feedback and are glad to hear that you had a positive stay. If you have any further questions or concerns, please feel free to reach out to our management team directly.

2/10 Terribile

Gabbrielle

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
I normally I’m not one to complain, and I can really let places get away with a lot before I mark them as bad, but this place was truly disgusting. I have pictures I’m not sure if I can attach, but from yellow stains on the white shower curtains, the white towels, other color stains on sheets, dirty floors, super dirty air vents, almost clogged with dust and dirt, molded, and corroded mirror/sink. The single king bed was no better than a futon with a movable, extremely loud squeaky metal frame, and spring, that you could move the entire bed with one hand. The bed itself was terrible in comfort. And like I said, I’m not usually want to complain especially for the price, but this was just unacceptable. Then when I get there and they tell me I booked a smoking room when I in fact book a non-smoking room and charge me an extra $50 for a non-smoking room undisclosed
Soggiorno di 1 notte a ottobre 2023
Risposta di Hotel Manager, il giorno 28 ott 2023
Dear Gabbrielle,Thank you for the stay and for sending this detailed feedback. I am extremely sorry to hear that we did not meet your expectations. My apologies for all the inconvenience. Your observations are very important to us. We will check each point you mention and take appropriate steps to improve the problem areas detected during your stay and will ensure that they don't reoccur. Despite your disappointment, we hope you will consider giving us another opportunity.Sincerely,Hotel Manager

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a ottobre 2023
Risposta di Manager, il giorno 25 ott 2023
Dear Guest, We're sorry to hear about your experience. Please let us know what went wrong so we can address it promptly.

2/10 Terribile

Mark

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The dirty hotel I have ever almost stayed at
Soggiorno di 2 notti a ottobre 2023
Risposta di Hotel Manager, il giorno 16 ott 2023
Dear Mark,We're deeply sorry to hear about your disappointing experience with the cleanliness of the hotel. This is certainly not the level of service we aim to provide. Your feedback is valuable, and we'll use it to address the issues and ensure a more positive and clean experience for our guests in the future. We appreciate your input and hope you might consider giving us another chance to provide a better stay in the future.Sincerely,Hotel Manager

6/10 Soddisfacente

Sylvetta

Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 7 nov 2023
Hello Sylvetta, Thank you for taking the time to share your feedback with us. We value our guests' experiences and apologize for any inconvenience you may have encountered during your stay. We appreciate your input and will forward your comments to the appropriate team for further review and improvement.

6/10 Soddisfacente

Susanne

If you don’t have to stay here…. Don’t.
No no no. The door going into the lobby should have gave it away! It looked like it was hanging on by one hinge and was nasty looking! The complementary coffee was terrible. Then we get to the room. The floor had stains and was dirty. The room was very basic. A little to basic. The maid try to come in our room the next morning… Overall it was just sketchy.
Soggiorno di 2 notti a ottobre 2023
Risposta di Manager, il giorno 16 ott 2023
Hello Susanne ,Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

2/10 Terribile

Shelly

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a ottobre 2023
Risposta di Hotel Manager, il giorno 16 ott 2023
Dear Guest,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert.Sincerely,Hotel Manager

8/10 Buono

Pierre

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The room was updated and clean. The area was average, but the property was good. The staff was responsive and nice.
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 10 ott 2023
Hi Pierre,It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. We are thrilled to have met your expectations with our friendly services and the cleanliness of our guest rooms. Your positive feedback is appreciated, and we hope to impress you again during another visit to the area!

2/10 Terribile

Kurt

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Old and very dirty
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 10 ott 2023
Hello Kurt, I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

2/10 Terribile

Caitlin

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 10 ott 2023
Hello Caitlin, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 Buono

Clarissa

Soggiorno di 1 notte a settembre 2023
Risposta di Hotel Manager., il giorno 3 ott 2023
Dear Clarissa,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely,Hotel Manager.

2/10 Terribile

Gopinath, BATON ROUGE

Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The price is too high for this place. It is not maintained well.
Soggiorno di 1 notte a settembre 2023
Risposta di Hotel Manager, il giorno 1 ott 2023
Dear Guest,We appreciate your feedback and your candid comments. We apologize if you found our pricing higher than expected and that you felt the property wasn't well-maintained during your stay. We take your concerns seriously and will review our pricing and maintenance practices to ensure we provide better value for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your experience should you choose to stay with us again.Sincerely,Hotel Manager

10/10 Eccellente

Christopher

Viaggio di lavoro
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Great hotel. Friendly staff. Very clean.
Great hotel! Quick and friendly check in. Free Breakfast had meat options. Friendly staff and very clean.
Soggiorno di 3 notti a settembre 2023
Risposta di Hotel Manager., il giorno 27 set 2023
Dear Christopher,Thank you for staying with us. We are thrilled to know you loved every aspect of your visit. It's great to know that from check-in to departure, you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

8/10 Buono

Larry J

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Was in Birmingham for grandsons soccer. Motel located close to all soccer fields. Room was large and bed was nice and comfortable. Breakfast was not good. Arrived at 6:30 AM. Sausage was cold and covered in grease in pan with cold eggs. Did not taste good after being microwaved. Had to eat at IHOP after 7:30 soccer match. Everything other then breakfast was fine.
Risposta di Hotel Manager., il giorno 27 set 2023
Dear Larry J,Thank you for staying with us. We appreciate your noticing the cleanliness of our hotel, and we're glad that you were pleased. Our goal is to give each of our guests an excellent experience, and we're glad you were completely satisfied. We apologize that your experience with our breakfast wasn't good, and we are making changes. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again.Sincerely,Hotel Manager

2/10 Terribile

Robert

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di Hotel Manager., il giorno 27 set 2023
Dear Robert,Thanks for your kind feedback. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager.

10/10 Eccellente

Larry J

Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 26 set 2023
Hello Larry J,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.

4/10 Scarso

Radelle

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 26 set 2023
Hello Radelle,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Buono

Virginia

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Easy access off I-20. We came in after dark and it was raining, so the turn in was a little difficult to see. The room seems to have been recently updated.
Soggiorno di 1 notte a settembre 2023
Risposta di Hotel Manager, il giorno 17 set 2023
Dear Guest,Thank you for sharing your feedback about your recent stay. We're glad to hear that you found our hotel to have easy access off I-20, which is convenient for travelers. It's also great to know that the room appeared to have been recently updated. We appreciate your comment about the difficulty in seeing the turn in, especially at night and in the rain. We will consider improving the visibility for the convenience of our guests. If you have any further comments or suggestions, please feel free to let us know. We look forward to serving you again in the future.Sincerely,Hotel Manager

8/10 Buono

William

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad agosto 2023
Risposta di Hotel Manager, il giorno 16 set 2023
Dear William,Thanks for choosing our hotel for your stay and the 4 ratings you have given us based on your experience. Hope you had a wonderful experience with us. Please visit us again. Sincerely, Hotel Manager