Hello Gianfranco. Thank you for sharing your feedback with us, it’s very encouraging for our team to find great comments about our service! Please allow us to have you back anytime soon, so we can spoil you a little bit more! Have a great day! Natalia Romero Espinel Service and Guest Relations Analyst The Click Clack Hotel

Hello Federica. Thank you for taking the time to share your comments with us! We’re thrilled you consider us a beautiful hotel, although we’re sorry you felt our rooms are not quite clean: Our priority is making our guests feel happy and comfortable, so it’s unacceptable you didn’t feel that way. In the process of self-evaluating, it’s really important to have our guest's feedback, so we will share immediately your comments with the involved areas, to improve our guest experiences. Please allow us to have you back anytime soon, so we can try to compensate for our faults with the best service we can get you. Have a great day! Carolina Pérez Galvis Service and Guest Relations Analyst The Click Clack Hotel

Hello. Thank you for taking the time to share your comments with us! We’re thrilled you appreciated our concept: We’re a design hotel, so style, aesthetics, and comfort are pretty relevant for us. Although we’re sorry you felt we have minimum services: Our priority is making our guests feel happy and comfortable, so it’s totally unacceptable you didn’t feel that way. We sill share immediately your comments with our team and involved areas, in order to improve our guest experiences and our service. Please allow us to have you back anytime soon. Have a great day! Carolina Pérez Galvis Service and Guest Relations Analyst The Click Clack Hotel

Hello Jorge. Thank you for taking the time to share your comments and rate us with 5 stars! We love to read you loved your visit and had an excellent experience: Our priority is making our guests feel happy and comfortable, so it’s amazing you felt that way! We’re thrilled you liked our structure and had an amazing time with our staff: It’s very encouraging to find great comments about our team and service, every day we try to keep our quality up! Please allow us to have you back anytime soon. Have a wonderful day! Carolina Pérez Galvis Service and Guest Relations Analyst The Click Clack Hotel

Hola Marco! Gracias por compartir con nosotros tu experiencia. Esperamos que vuelvas a visitarnos. Cordialmente, The Click Clack Hotel

Marco! Thank you for those 5 stars! We hope to see you soon again. The Click Clack Hotel

Hi Dario, Thank you for giving us your feedback about your stay. This was the first time that this ever happen with the cables in our rooms, we apologize for this situation. Regards The Click Clack Hotel

Gracias por tu comentario!

¡Hola Abdiel!Gracias por compartir tu experiencia. Que gusto saber que tuviste una grata estadía. Esperamos recibirte nuevamente pronto. ¡Ten un maravilloso dia!Maria Alejandra FontalvoManager On DutyThe Click Clack Hotel

Hey Ana!High-fives and fist-bumps all around! Thanks for choosing us and for sharing the good vibes with that stellar 5-star rating.Your support means the world to us, and we can't wait for your next visit. Until then, keep the good times coming!Maria Alejandra FontalvoManager On DutyThe Click Clack Hotel

Hey Rodrigo,High-fives and fist-bumps all around! Thanks for choosing us and for sharing the good vibes. Your support means the world to us, and we can't wait for your next visit. Until then, keep the good times coming!Maria Alejandra FontalvoManager On DutyThe Click Clack Hotel

¡Hola Cristina!¡Choca esos cinco! Gracias por elegirnos y por esparcir pura buena energía con esa calificación de 10/10. Tu apoyo nos alegra el día y estamos ansiosos por verte en tu próxima visita. Maria Alejandra FontalvoManager On DutyThe Click Clack Hotel

Hey Farith!Thank you for your review, We're glad to hear that you had a positive experience. Your kind words are greatly appreciated and we look forward to welcoming you back on your next visit. If you need anything else, feel free to let us know. Safe travels!Maria Alejandra FontalvoManager On Duty The Click Clack Hotel

Hello Elena! Thank you for taking the time to share your review and rate 5/5!We love your visits and providing you the best experiences!Please allow us to have you back anytime soon!Have a wonderful day!Juan David OrtizGuest Service AnalystThe Click Clack Hotel

Hey John,Thanks for choosing us and for sharing the good vibes with that 5-star rating!Your support means the world to us, and we can't wait for your next visit. We hope you can enjoy our rooftop. Until then, keep the good times coming!Maria Alejandra FontalvoManager On DutyThe Click Clack Hotel

Hello Anders!Thank you for your review.We're glad to hear that you found our hotel's location convenient and enjoyed the restaurant. We apologize for the tight space in the Xs room; we invite you to try a bigger room size next time. We go from the Extra Small until the Extra Large, for you to find the option that suit you the most.Hope to have you back soon in order to transform that 4/5 in a full 5Have a nice day!Laura RiveraHead of Guest ServiceThe Click Clack Hotel

¡Hola Luis!¡Nos da gusto que te hayas tomado el tiempo de compartir tus comentarios y calificarnos como un hotel 5/5!Que gusto saber que has tenido una gran experiencia con nosotros, tus comentarios nos alientan a mantener nuestra calidad. ¡El servicio y concepto de la habitación son sin duda cosas para recordar!Tu apoyo nos alegra el día y estamos ansiosos por verte en tu próxima visita. Hasta entonces, ¡sigue disfrutando y dándole sabor a la vida!Juan David OrtizGuest Service AnalystThe Click Clack Hotel

Hello Jose! Thank you for taking the time to share your comments with us! It's amazing you got to enjoy our location: We hope you got to enjoy those bars you mentioned and our restaurant, of course.Please allow us to have you back anytime soon!Have a wonderful day!Juan David OrtizGuest Service AnalystThe Click Clack Hotel

Hello Lilian!Thank you for sharing your comments with us!We're thrilled to read that you appreciated our concept and attention: It’s very encouraging to find great comments about our team and service, every day we try to keep our quality up!The coffee is something worth remembering. It's amazing you got to enjoy it!Please allow us to have you back anytime soon!Have a wonderful day!Juan David OrtizGuest Service AnalystThe Click Clack Hotel

¡Hola Lina!¡Choca esos cinco! ¡Gracias por elegirnos y por esparcir pura buena energía con esa calificación de 5 estrellas. Tu apoyo nos alegra el día y estamos ansiosos por verte en tu próxima visita. Hasta entonces, ¡sigue disfrutando y dándole sabor a la vida!Maria Alejandra FontalvoManager On DutyThe Click Clack Hotel

Hello Jay!We appreciate your feedback! thank you for your review. We are glad you had a great experience and found it to be comfortable and safe. Our dining options aim to provide a satisfying experience for our guests. We hope to welcome you back soon!Maria Alejandra FontalvoManager On DutyThe Click Clack Hotel

Hello Yerman!Thank you for taking the time to share your review with us!It's amazing you consider we're a nice hotel with a good location: Indeed we’re located in a hotspot of the city: We hope you got to enjoy the restaurants and bars around and our own, of course.We're sorry for the noise inconvenience you mentioned: We will definitely share your comments with the involved areas and our team in order to provide our guests a better service.Please allow us to have you back anytime soon.Have a wonderful day!Juan David OrtizGuest Service AnalystThe Click Clack Hotel

Hello Eblein!Thank you so much for your kind words! we're glad you had a great stay and enjoyed our services and the location. Your encouraging comments inspire us to strive for excellence every day. We're dedicated to making our service even better, and we're grateful for your support as we work towards that goal. We appreciate your positive review and hope to welcome you back again soon. Maria Alejandra FontalvoManager On DutyThe Click Clack Hotel

¡Hola Luis!Agradecemos que te hayas tomado el tiempo de compartirnos tus comentarios.Que gusto saber que has tenido una gran experiencia con nosotros, tus comentarios nos alientan a mantener nuestra calidad.Tu apoyo nos alegra el día y estamos ansiosos por verte en tu próxima visita. Hasta entonces, ¡sigue disfrutando y dándole sabor a la vida!Juan David OrtizGuest Service AnalystThe Click Clack Hotel

¡Hola [Nombre]!¡Choca esos cinco! ¡Gracias por elegirnos y por esparcir pura buena energía con esa calificación de 5 estrellas. Tu apoyo nos alegra el día y estamos ansiosos por verte en tu próxima visita. Hasta entonces, ¡sigue disfrutando y dándole sabor a la vida!Santiago de GreiffHead of Guest ServiceThe Click Clack Hotel

Estimado John,Agradecemos tus comentarios y lamentamos cualquier inconveniente que hayas experimentado durante tu estancia. Queremos proporcionar la mejor experiencia posible a nuestros huéspedes, y tu retroalimentación es valiosa para nosotros.En relación a tu inquietud sobre el servicio de parqueadero, queremos informarte que, aunque no contamos con estacionamiento propio, ofrecemos un servicio de valet parking para mayor comodidad de nuestros huéspedes.En cuanto al agua en las habitaciones, hemos adoptado medidas amigables con el medio ambiente. Las botellas de agua se cobran, y es importante señalar que este valor se destina a nuestra colaboración con la empresa aliada SIEMBRA, que trabaja en proyectos de reforestación. Este esfuerzo contribuye a un impacto positivo en el medio ambiente. Adicionalmente encuentras Agua de Coco y Cerveza sin costo en tu minibar.Agradecemos tu comprensión y te animamos a que nos contactes directamente si necesitas más detalles o si hay algo más en lo que podamos ayudarte durante tu estancia.Esperamos poder brindarte un excelente servicio en futuras visitas.Saludos cordiales,Santiago de GreiffHead of Guest ServiceThe Click Clack Hotel

Hi Tarik!Thanks for reaching out and sharing your thoughts with us. We genuinely appreciate your feedback.We're sorry to hear that your experience didn't quite hit the mark. We take your feedback seriously, and it's like our compass for getting better.Regarding your security concerns, let us assure you that we have a 24/7 security team both outside and inside the hotel that guarantees your safety at all times. Additionally, the balcony doors can be securely closed from the inside and the doors are made from security glass. We'll review, however, the bolting of our safety boxes to increase security.If you want to chat more about your stay or add some extra details, we're all ears. We promise to keep improving to offer you an even more spectacular experience the next time you visit us.Can't wait to show you how we roll next time!Best regards!Santiago de GreiffHead of Guest ServiceThe Click Clack Hotel

Hola Shamina, ¡Gracias por tu calificación! Para nosotros es importante saber que detalles tuviste presente en tu visita que no nos permitieron recibir un 5/5 ¡En The Click Clack Hotel siempre vamos por más! Prometemos seguir mejorando para ofrecerte una experiencia maravillosa la próxima vez que nos visites. María Alejandra FontalvoManager On Duty The Click Clack Hotel

Hi Joel!Thanks for reaching out and sharing your thoughts with us. We genuinely appreciate your feedback.We're sorry to hear that your experience didn't quite hit the mark. We take your feedback seriously, and it's like our compass for getting better. We'd love to hear more so we can improve. Is there anything in particular we could have done better?, Was there something in particular you didn't like about your bed?If you want to chat more about your stay or add some extra details, we're all ears. We promise to keep improving to offer you an even more spectacular experience the next time you visit us.Can't wait to show you how we roll next time!Best regards!Santiago de GreiffHead of Guest ServiceThe Click Clack Hotel

¡Hola Luz!¡Choca esos cinco! ¡Gracias por elegirnos y por esparcir pura buena energía con esa calificación de 5 estrellas. Tu apoyo nos alegra el día y estamos ansiosos por verte en tu próxima visita. Hasta entonces, ¡sigue disfrutando y dándole sabor a la vida!Santiago de GreiffHead of Guest ServiceThe Click Clack Hotel

¡Hola Mariely!¡Choca esos cinco! ¡Gracias por elegirnos y por esparcir pura buena energía con esa calificación de 5 estrellas. Tu apoyo nos alegra el día y estamos ansiosos por verte en tu próxima visita. Hasta entonces, ¡sigue disfrutando y dándole sabor a la vida!Maria Alejandra FontalvoManager On DutyThe Click Clack Hotel

Hey Charles,High-fives and fist-bumps all around! Thanks for choosing us and for sharing the good vibes with that stellar 5-star rating.Your support means the world to us, and we can't wait for your next visit. Until then, keep the good times coming!Santiago de GreiffHead of Guest ServiceThe Click Clack Hotel

¡Hola Luz!¡Choca esos cinco! ¡Gracias por elegirnos y por esparcir pura buena energía con esa calificación de 5 estrellas. Tu apoyo nos alegra el día y estamos ansiosos por verte en tu próxima visita. Hasta entonces, ¡sigue disfrutando y dándole sabor a la vida!Santiago de GreiffHead of Guest ServiceThe Click Clack Hotel

Hey Fernanda, Wow, what a fantastic review! We're absolutely delighted to hear about your amazing stay at The Click Clack Hotel. It's all about good times and unforgettable experiences here, and our team is dedicated to making every moment special. Thanks again for choosing us, and we can't wait to welcome you back for even more fun and memorable times. Until then, safe travels and good vibes! Santiago de GreiffHead of Guest ServiceThe Click Clack Hotel

¡Hola Nancy!Gracias por tomarte el tiempo de dejarnos una reseña. Lamentamos que tu experiencia no haya sido perfecta, tu retroalimentación es invaluable para nosotros.Con respecto a tu preocupación acerca del cobreo del IVA, permíteme confirmarte que, debido a las exenciones al IVA que aplican en Colombia para ciudadanos residentes en el exterior del país, nuestras tarifas nunca cuentan con IVA al momento de hacer la reserva. El IVA siempre se cobra presencialmente en el hotel si no hay lugar a una exención, lo que indica que solo pagaste el impuesto una vez.Esperamos tener la oportunidad de recibirte nuevamente y brindarte una experiencia excepcional.¡Saludos!Santiago de GreiffHead of Guest ServiceThe Click Clack Hotel

Dear John,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found the beds comfortable and enjoyed the hot showers. However, we sincerely apologize for the noise disruptions that affected your stay.We understand the importance of a peaceful environment, and we are actively addressing the issues with noise from the rooftop bar and the bustling road. We're implementing measures to minimize these disturbances and ensure a more serene atmosphere for our guests.Regarding the minibar charges, we apologize for any inconvenience. Your feedback is invaluable, and we will review our pricing policies to ensure they align with the expectations of our valued guests.We appreciate your understanding and hope that you'll give us another opportunity to provide you with a more enjoyable experience during your future visits.If there's anything specific you'd like to discuss or if you have further comments, please feel free to reach out to us directly.Warm regards,Until then, keep the good times coming!Santiago de GreiffHead of Guest ServiceThe Click Clack Hotel

Dear Chris and Sophie,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found the beds comfortable and enjoyed the breakfast. However, we sincerely apologize for the noise disruptions that affected your stay.We understand the importance of a peaceful environment, and we are actively addressing the issues with noise from the rooftop bar and the bustling road. We're implementing measures to minimize these disturbances and ensure a more serene atmosphere for our guests.Your feedback about the split rooms and slow front desk service is valuable to us, and we will review our procedures to ensure a more efficient and attentive service for our guests. However, please note that we only have one Suite available per floor, so given your room choice we couldn't accommodate both chosen Suites on the same floor. Regarding the minibar charges, we apologize for any inconvenience. Your feedback is invaluable, and we will review our pricing policies to ensure they align with the expectations of our valued guests.We appreciate your understanding and hope that you'll give us another opportunity to provide you with a more enjoyable experience during your future visits.If there's anything specific you'd like to discuss or if you have further comments, please feel free to reach out to us directly.Warm regards,Santiago de GreiffHead of Guest ServiceThe Click Clack Hotel

¡Hola Juan José!¡Choca esos cinco! ¡Gracias por elegirnos y por esparcir pura buena energía con esa calificación de 5 estrellas. Tu apoyo nos alegra el día y estamos ansiosos por verte en tu próxima visita. Hasta entonces, ¡sigue disfrutando y dándole sabor a la vida!Santiago de GreiffHead of Guest ServiceThe Click Clack Hotel

Hey Ally,High-fives and fist-bumps all around! Thanks for choosing us and for sharing the good vibes with that stellar 5-star rating.Your support means the world to us, and we can't wait for your next visit. Until then, keep the good times coming!Santiago de GreiffHead of Guest ServiceThe Click Clack Hotel

Hey Alex,High-fives and fist-bumps all around! Thanks for choosing us and for sharing the good vibes with that stellar 5-star rating.Our team is already digging into the AC situation you've mentioned. We take your feedback seriously, and it's like our compass for getting better. Your support means the world to us, and we can't wait for your next visit. Until then, keep the good times coming!Santiago de GreiffHead of Guest ServiceThe Click Clack Hotel

¡Hola Lizca!Gracias por elegirnos, nos alegra el día saber que tu estadía con nosotros fue de tu total agrado. ¡Estamos ansiosos por verte en tu próxima visita!Ten un maravilloso díaMaría Alejandra FontalvoManager on DutyThe Click Clack Hotel

Hola Juan,¡Wow, un 4/5! ¡Casi perfecto! ¡Gracias por tu calificación, aunque estamos aquí para llegar a las 5 estrellas! Nos encanta que hayas disfrutado de nuestra atención, pero sabes que en The Click Clack siempre vamos por más. Prometemos seguir mejorando para ofrecerte una experiencia aún más espectacular la próxima vez que nos visites. ¡Hasta pronto para alcanzar la perfección juntos! Santiago de GreiffHead of Guest ServiceThe Click Clack Hotel

Hey Alex,Thanks for reaching out and sharing your thoughts with us. We genuinely appreciate your feedback.We're sorry to hear that your in-room experience didn't quite hit the mark. Your satisfaction is really important to us, and we're here to make things right.Our team is already digging into the air conditioning situation. We take your feedback seriously, and it's like our compass for getting better.We're super stoked to have you as our guest, and we're committed to giving you a top-notch experience on your next visit. If you want to chat more about it or add some extra details, we're all ears.Can't wait to show you how we roll next time!Santiago de GreiffHead of Guest ServiceThe Click Clack Hotel

Hey Gerry,High-fives and fist-bumps all around! Thanks for choosing us and for sharing the good vibes with that stellar 5-star rating.Your support means the world to us, and we can't wait for your next visit. Until then, keep the good times coming!Santiago de GreiffHead of Guest ServiceThe Click Clack Hotel

Hey Justin,High-fives and fist-bumps all around! Thanks for choosing us and for sharing the good vibes with that stellar 5-star rating.Your support means the world to us, and we can't wait for your next visit. Until then, keep the good times coming!Santiago de GreiffHead of Guest ServiceThe Click Clack Hotel

Hey Leonardo,Were sorry your recent stay with us didn't hit the high notes, and that's not the kind of tune we like to play. We want to express our deepest apologies for the disappointing experience you had during your recent stay with us. Your comfort and satisfaction are our utmost priorities, and we are genuinely sorry to have let you down so profoundly.We take your feedback to heart and are committed to making amends. Your opinion is invaluable to us, and we hope you might consider giving us another chance in the future to demonstrate our commitment to providing a superior guest experience. If you would like to share more details or discuss your experience further, please feel free to reach out. Once again, please accept our sincere apologies. Warm regards,Santiago de GreiffHead of Guest ServiceThe Click Clack Hotel

Hello Diana!We're glad you've taken the time to share your comments with us!It's amazing you got to enjoy our location and had a great stay: Our priority is making our guests feel happy and comfortable.Please allow us to have you back anytime soon!Have a wonderful day!Santiago de GreiffHead of Guest ServiceThe Click Clack Hotel

Hello Nadia!Thank you for taking the time to share your review with us!We hope you had the best experience while visiting us.Please allow us to have you back anytime soon.Have a wonderful day!Santiago de GreiffHead of Guest ServiceThe Click Clack Hotel

Hello Andres!WOW! Your comment fills us with joy and gratitude!We're thrilled to learn that your experience at The Click Clack was a solid 10/10 across the board. Being compared to hotels in iconic cities like London, Paris, NYC, Chicago, and LA is truly an honor for us!We strive to provide the best location, service, and quality, and knowing that we met your expectations makes us proud.Thank you for choosing us and sharing your experience. You're always welcome at The Click Clack. We look forward to seeing you again soon for another 10/10 adventure!Until then, safe travels!Santiago de GreiffHead of Guest ServiceThe Click Clack Hotel