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Recensioni per The Royal Sonesta Boston

4 out of 5
The Royal Sonesta Boston
40 Edwin H. Land Boulevard, Cambridge, MA

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 603 su 1123 recensioni" "
Valutazione di 8 - Buono. 225 su 1123 recensioni" "
Valutazione di 6 - Soddisfacente. 142 su 1123 recensioni" "
Valutazione di 4 - Scarso. 71 su 1123 recensioni" "
Valutazione di 2 - Terribile. 82 su 1123 recensioni" "

8,8/10

Pulizia

8,4/10

Personale e servizio

8,4/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

8/10 Buono

Edward

Viaggio con la famiglia
The room was spacious. Parking was pricey.
Soggiorno di 2 notti ad aprile 2024

10/10 Eccellente

Eric

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Everything
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 21 apr 2024
Thank you for the 5 out of 5 rating, Eric!We're thrilled to see how much you enjoyed staying at The Royal Sonesta Boston. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Eccellente

Graham

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Great views over the river. Quiet location with easy access to the city.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 20 apr 2024
Graham, we're thrilled to hear about your enjoyable experience at The Royal Sonesta Boston. Our tranquil setting coupled with the city's convenience truly is a wonderful combination. We hope to see you back soon for more delightful river views.

8/10 Buono

regena

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Quiet and beautiful view of the Charles River
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 20 apr 2024
Regena, it's lovely to hear that you enjoyed the serenity and captivating vistas of the Charles River at The Royal Sonesta Boston. We appreciate you sharing your experience and hope to welcome you back in the future.

10/10 Eccellente

PAMELA

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
La atencion
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 19 apr 2024
Pamela, gracias por reconocer el atento servicio de nuestro equipo en el Royal Sonesta Boston. Apreciamos sus comentarios y esperamos poder darle la bienvenida nuevamente en el futuro.

10/10 Eccellente

Emery, Kelowna

Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 18 apr 2024
Emery, a heartfelt thank you for your stellar rating of The Royal Sonesta Boston. It's a pleasure to know that your experience with us was a great one. We're looking forward to serving you again on your future visits.

6/10 Soddisfacente

Daniel

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Stayed before and was great. This time was shoved into an awkwardly shaped room right next to the elevator that you could hear night and day. The lights worked randomly.The closet light had a mind of its own going on and off all the time. No way to shut it off or disconnect. The air conditioning was non existent. It ran but only made noise. It did not heat or cool. Thankfully the temperature hovered between 65 and 70 so not needed. Overall. It was a letdown compared to previous stay. May have to consider going elsewhere next time.
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 17 apr 2024
Daniel, we appreciate your return visit and the insightful feedback. It's regrettable to hear your experience was less than optimal this time around due to the room allocation and some technical difficulties. We take your comments seriously and are working on improvements. We hope you may reconsider and give us another opportunity to provide the high-quality experience you had during your initial stay.

10/10 Eccellente

Ronald

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We really enjoyed watching 2 miles to Fenway Park and back each day
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 15 apr 2024
Ronald, it's wonderful to see that you took pleasure in exploring the vicinity - especially the walk to Fenway Park from The Royal Sonesta Boston. We're delighted that our prime location contributed to your enjoyable stay. We hope for the chance to host you again!

10/10 Eccellente

Jaime

Mi è piaciuto: Pulizia
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 15 apr 2024
Jaime, thank you for your excellent rating of The Royal Sonesta Boston. It's wonderful to hear that your stay met and perhaps exceeded your expectations. We hope to have the pleasure of welcoming you back in the future.

8/10 Buono

Lisa

Good
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 20 apr 2024
Lisa, it's great to hear you enjoyed your visit at The Royal Sonesta Boston! We hope we'll have the chance to welcome you back again. Thank you for choosing us for your stay.

10/10 Eccellente

Christopher

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very modern Very clean
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 14 apr 2024
Thanks for sharing this perfect rating, Christopher!We're thrilled to hear you enjoyed your stay at The Royal Sonesta Boston! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

8/10 Buono

Sasha

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean and calm hotel located on the other side of the bridge.
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 12 apr 2024
Sasha, we're delighted to hear how much you enjoyed the tranquility and neatness of The Royal Sonesta Boston. Its location certainly provides a serene break away from the bustling city. We appreciate your constructive remarks and look forward to welcoming you back on future visits.

10/10 Eccellente

Catherine

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Bon emplacement bon service, accès facile nous allons y retourner sans doutes
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 10 apr 2024
Catherine, it's wonderful to read about your positive experience at The Royal Sonesta Boston. We're delighted that our excellent location, quality service, and easy access made your stay enjoyable. Your words motivate us to keep delivering exceptional experiences. We look forward to welcoming you back in the near future. Safe travels till then.

2/10 Terribile

Nathan

Soggiorno di 1 notte a marzo 2024

6/10 Soddisfacente

Clare

Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 10 apr 2024
Clare, while it's great to see you've taken the time to rate your stay. However, without specifics, it's somewhat difficult to address any concerns you might have had. We always strive to ensure our guests have a pleasant experience and we'd be glad to hear more about your visit. Your feedback helps us improve. We hope to have another opportunity to show you how much we care about your comfort.

10/10 Eccellente

Russell

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Two day stay. Quiet, clean and large spacious room. Walking distance (30mins or less) to most sites in Boston and Cambridge. Red and green line transit is convenient since parking is rare and expensive.
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 9 apr 2024
Russell, thank you for sharing your experience at The Royal Sonesta Boston. We're thrilled to hear that you appreciated our clean, spacious rooms and our ideal location allows for easy access to major sites in Boston and Cambridge. It's fantastic that you found the local transit convenient as well. Looking forward to welcoming you back in the future. Safe travels!

10/10 Eccellente

Alberto

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Fit the bill perfectly.
Soggiorno di 1 notte ad aprile 2024
Risposta di Luis, il giorno 8 apr 2024
Alberto, thank you for your perfect score! It's excellent to know you had a wonderful stay at The Royal Sonesta Boston. We hope you'll choose to spend your future Boston vacations with us. Safe travels!

10/10 Eccellente

Nancy, Fort Ann

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very upscale and for the area a great price
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 7 apr 2024
Nancy, thank you for sharing your experience. It's great to hear you found value in your stay at The Royal Sonesta Boston and felt its upscale nature was fitting. We strive to provide excellent accommodations within the Boston area. We look forward to welcoming you back in the future.

10/10 Eccellente

Rafael

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Ok
Soggiorno di 5 notti a febbraio 2024
Risposta di Customer Service, il giorno 5 apr 2024
Rafael, we're glad to see that things were satisfactory during your stay at The Royal Sonesta Boston. Thank you for choosing us, and we hope to have the pleasure of welcoming you back in the future.

6/10 Soddisfacente

Jennypher

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I reserved and pay for 2 queen bedroom with city view, got bumped to 2 full bed with blocked riverview. Staff said west tower is close because of repair but I saw customers were there and learned later west tower is open. Just dont have time to change rooms but that’s what happened. Location is convenient to everywhere we wanted to go.staff and Manager on our check out date is so efficient and helpful. Manager even helped me with my luggages.
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 5 apr 2024
Jennypher, it appears there were some frustrations regarding your room assignment, and we apologize for any inconvenience this may have caused. We ensure all our guests' room allocations are handled with the utmost fairness. We're thrilled you found our location favorable, and our team members were efficient and supportive. We hope you'll visit us again, ensuring your stay reflects the high standards The Royal Sonesta Boston is known for.

10/10 Eccellente

Renee

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The rooms were very clean and updated. The hotel was in great condition. We would definitely recommend this hotel.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 3 apr 2024
Renee, we're thrilled to hear about your enjoyable stay at The Royal Sonesta Boston. Your kind words regarding our pristine rooms and well-kept establishment are greatly appreciated. It's wonderful to know you'd recommend us. We hope to have the opportunity to welcome you back soon!

10/10 Eccellente

Christopher

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was great having a nice restaurant on premises to eat meals at. The indoor pool was very nice and had so much natuaral light due to the glass ceiling. The room was very nicely done.
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 1 apr 2024
Christopher, thank you for your splendid feedback. We're pleased to hear you were able to enjoy the on-site dining at The Royal Sonesta Boston. It's also delightful that you appreciated our well-lit indoor pool and the aesthetic of your accommodation. We hope to welcome you back soon for another enjoyable stay.

8/10 Buono

Gwen

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Pillows were not comfortable.
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 31 mar 2024
Gwen, it's disappointing to hear the pillows did not meet your comfort expectations during your stay at The Royal Sonesta Boston. Your comments will be taken into consideration as we continually strive to enhance our guests' experience. We hope to have the chance to welcome you back for a more enjoyable stay.

6/10 Soddisfacente

Robert

Viaggio di gruppo
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Over priced for room size and parking fee was not communicated until check out
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 31 mar 2024
Robert, thank you for taking the time to share your thoughts. It's regrettable to learn about the miscommunication surrounding the parking fee and your views on the room pricing. We always strive to provide clear information and fair pricing. We will make sure to review our disclosure processes. We appreciate your feedback as it helps us improve.

10/10 Eccellente

Cristina

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I love it 😍
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 31 mar 2024
Cristina, we're thrilled to hear that you loved your stay at The Royal Sonesta Boston! Your love fills us with joy and motivates us to keep making every guest experience wonderful. Thanks for sharing your experience with us and we look forward to welcoming you back soon!

10/10 Eccellente

Kristene

Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 19 apr 2024
Kristene, it's wonderful to hear that you had a fantastic experience at The Royal Sonesta Boston. Your high rating means a lot to us, and we hope we'll have the pleasure of welcoming you back in the near future.

10/10 Eccellente

Mark

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
quiet. clean. safe.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 29 mar 2024
Mark, thank you for choosing The Royal Sonesta Boston. It's wonderful to hear that your stay was peaceful, spotless, and secure. Our team appreciates your feedback and we look forward to welcoming you back in the future for another satisfactory stay.

10/10 Eccellente

Armando

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
.
Soggiorno di 5 notti a marzo 2024
Risposta di Customer Service, il giorno 26 mar 2024
Armando, thank you for taking the time to share your experience at The Royal Sonesta Boston. We're glad your stay was satisfactory. We hope you'll choose us again for future trips. Your feedback is greatly appreciated.

10/10 Eccellente

anne

Viaggio con animali domestici, Viaggio di coppia
Great hotel perfect location and pet friendly. Excellent rate too.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 25 mar 2024
Anne, thank you for your glowing review. We're thrilled to hear that The Royal Sonesta Boston's location, pet-friendly policy, and pricing met your satisfaction. We truly look forward to hosting you and your furry companion again soon!

6/10 Soddisfacente

Sienna

Viaggio con famiglia e bambini piccoli
Upon arrival the first room we were given had not been cleaned. We were promptly given another room. Overall room was small… not as clean as I would have liked, and no hotel information was included in the room. Staff checked us in and answered the phone when we called. Promptly delivered slippers upon request. Otherwise nothing special regarding hospitality. Cafe downstairs opened at 6am which was great for our early morning breakfast needs! The ART BAR saved the day! This was a. kid friendly restaurant We enjoyed 3 meals and bumped up the experience for 2 meals by sitting in the cozy outdoor Igloo. Very warm! Wait staff was superb and the food was excellent each day! Highly recommend We enjoyed one evening in the pool, it was a bit on the colder side. Not very warm for a “heated pool” Easy access from room to parking garage. Be prepared to pay $43/night parking Not a terrible place to stay.
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 26 mar 2024
Sienna, thank you for your detailed feedback. It's regrettable to hear about the initial room mishap and the concerns with cleanliness. Your comments about the lack of information in the room will be noted.It's good to know our team members were able to attend to your needs, such as providing slippers promptly. We're thrilled you enjoyed the convenience of Cafe's early opening and found the ART BAR a delightful highlight of your stay, especially the meals at the outdoor Igloo.We appreciate your feedback on the pool temperature - this will be shared with the appropriate team for review. We're also happy that you found our parking facility convenient, but will keep your feedback regarding the cost in mind.It's heartening that you recommend us despite some drawbacks, and we hope if you choose to stay with us again we will exceed expectations on all fronts.

10/10 Eccellente

Carlos

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful room. Beautiful hotel !
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 26 mar 2024
Carlos, we're thrilled to hear you had such a lovely experience at The Royal Sonesta Boston. It truly warms our hearts when guests appreciate the aesthetic appeal of both their rooms and our hotel overall. Looking forward to welcoming you back for another beautiful stay.

10/10 Eccellente

alejandro mendez

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 13 apr 2024
Thank you for the excellent rating, Alejandro!Our goal is to go above and beyond to ensure our guests have a memorable experience at The Royal Sonesta Boston! We look forward to hosting you again soon.

8/10 Buono

Julie

It was fine, too expensive
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 24 mar 2024
Julie, thank you for your feedback. At The Royal Sonesta Boston, we strive for excellence, and we wholly believe in offering great value for our services. Your comments help us do better. We're looking forward to welcoming you back on your next visit to Boston.

10/10 Eccellente

Joey

Viaggio di coppia
Easy check in n also got upgrade for a better view thanks
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 22 mar 2024
Joey, we're delighted to hear that you enjoyed your stay at The Royal Sonesta Boston. Our team is always striving to create an effortless experience for our guests, and it's wonderful to learn you appreciated the upgrade and the view. We can't wait to welcome you back again soon.

10/10 Eccellente

Brian

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean and quiet. Easy walk to TD Garden.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 20 mar 2024
Brian, it's fantastic to hear you found The Royal Sonesta Boston to be impeccably neat and calm, and conveniently located for your visit to TD Garden. We appreciate your kind feedback and would love the opportunity to welcome you back in the future.

4/10 Scarso

Tanya

Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 7 apr 2024
We appreciate the feedback, Tanya.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

4/10 Scarso

Lauren

Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Booked an overnight stay solely for the “heated pool” to take the kids swimming and the pool was FREEZING. Too cold for them to swim in unfortunately - which was the whole purpose of doing a hotel stay. Two other little girls staying actually cried when they got in. So that was a let down. Pool also has lots of crack and broken areas on the tile surface at the stair entry of pool. Otherwise, the view was great and we had a comfy sleep.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 19 mar 2024
Lauren, we appreciate your valuable feedback. It's regrettable to know about your experience with our swimming pool. We strive to provide a comfortable and enjoyable atmosphere, and your comments will definitely aid in our continuous efforts to improve. On a brighter note, we're pleased that the view sparked joy and you had a restful slumber. Thank you for choosing us, and we hope you will consider us again in the future.

8/10 Buono

xiaoyi

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Parking is inconvenient. Everything else is fine.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 12 mar 2024
Xiaoyi, thank you for your feedback. The Royal Sonesta Boston is pleased to hear that your overall experience was satisfactory. We recognize parking might have been less than effortless, and appreciate this input as it helps us continuously improve our guest offerings. We look forward to your next stay with us for an even better experience.

10/10 Eccellente

John

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was great!
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 11 mar 2024
John, it's fantastic to hear about your positive experience at The Royal Sonesta Boston. We’re delighted you found our team members great! We hope to welcome you back soon.

8/10 Buono

Luis

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 12 mar 2024
Luis, thank you for choosing The Royal Sonesta Boston and for the positive rating on Expedia. We're grateful for guests like you and look forward to welcoming you back for another pleasant stay soon.

10/10 Eccellente

Kelly

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved the style of the hotel and location
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 11 mar 2024
Kelly, thank you for your delightful comments about The Royal Sonesta Boston. We're thrilled you found our design appealing and appreciated our prime location. We can't wait to welcome you back.

10/10 Eccellente

Jacob

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 11 mar 2024
Jacob, it's fantastic to hear you had a top-notch experience at The Royal Sonesta Boston. We greatly appreciate your 5-star rating on Expedia. We hope to welcome you back soon for another exceptional visit!

10/10 Eccellente

Fabiola

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great day and great customer service. Very clean.
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 6 mar 2024
Fabiola, thank you for sharing your experience at The Royal Sonesta Boston. It's delightful to learn that our customer service surpassed your expectations and you found our location spruced up to your liking. We appreciate your review and can't wait to serve you again soon!

10/10 Eccellente

Yesenia

Viaggio con famiglia e bambini piccoli, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent location. Quiet. Friendly staff, and clean.
Soggiorno di 3 notti a marzo 2024
Risposta di Customer Service, il giorno 5 mar 2024
Yesenia, it's wonderful to hear you appreciated The Royal Sonesta Boston's prime location and tranquil setting. We're delighted that our courteous team and pristine facilities added to your positive experience. We eagerly await your return.

6/10 Soddisfacente

Joanie

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Overall a decent stay. Very expensive, still waiting for our extra pillows and blankets! dirty fixtures in the room, poor temp controls so we were sweating to death the entire time, pillows were useless, as was the bedding. The pool area was very dirty. We ordered wine through their “upgrade” feature that they offer after you book. The website made it appear that you could purchase wine for each night of your stay. We only received it on the first night so upon check out I let them know and the man who was working was incredibly rude about it saying it was only for one night but it’s a per night charge. Parking is $42 per night, which is absurd. Would I stay here again, not if I could find something with a better value. Other than checkout, the staff was great.
Soggiorno di 3 notti a marzo 2024
Risposta di Customer Service, il giorno 6 mar 2024
Joanie, it's disheartening to hear about the individual discrepancies you experienced during your stay. We strive to offer the highest levels of comfort and service, and we regret if our team didn't match those expectations on this occasion. We have taken note of your feedback regarding the room comfort, cleanliness, and overall value to gain insights for improvements. Your comments about the parking fees have also been noted. It's good to hear that most of our colleagues were great, and it's our hope to showcase the kind of experience we aim to provide, should you choose to visit us again.

10/10 Eccellente

Yesenia

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Had a great stay Well be back soon!
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 5 mar 2024
Yesenia, it's fantastic to hear about your enjoyable stay at The Royal Sonesta Boston! Hearing that you're planning to return soon is the biggest compliment for us. We're excitedly waiting to provide you with another memorable experience on your next visit.

10/10 Eccellente

Nicholas

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was excellent, especially Ange. We were from CT and attending a concert. She was professional and very helpful.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 5 mar 2024
Nicholas, it's a pleasure to know that your experience at The Royal Sonesta Boston met your expectations. We appreciate you highlighting Ange's exceptional professionalism and helpfulness. We take pride in having team members who go above and beyond. We look forward to having you with us again during your future events.

10/10 Eccellente

Sophia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 6 mar 2024
Sophia, we're thrilled to see that your experience at The Royal Sonesta Boston was a great one. Thank you for taking the time to give us a rating. It's highly appreciated and we hope to welcome you back for another fantastic stay in the future.

4/10 Scarso

Amy

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Mariana was great. Her manager told us that he oversold the rooms and he will cancel our reservation we can get a refund. Super! We drove 2 hours to stay here and made a reservation for a reason. They clearly don’t respect Expedia reservations.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 4 mar 2024
Amy, it's regrettable to hear about your recent experience. It's disappointing to learn that there was a misunderstanding regarding your reservation, especially after your journey. However, we're pleased that Mariana made a positive impression, and she will be acknowledged for her efforts. Please rest assured that we value all our bookings, regardless of where they are made from. Your feedback will be used to drive future improvements. We hope you will give us another chance to better serve you in the future.

10/10 Eccellente

Lora

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 5 mar 2024
Thanks for the outstanding rating, Lora!We're delighted your time at The Royal Sonesta Boston was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.