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Recensioni per The Royal Hotel and Merrill Leisure Club

3 out of 5
The Royal Hotel and Merrill Leisure Club
Main Street, Bray, County Wicklow

Recensioni

6,6
Valutazione di 10 - Eccellente. 124 su 732 recensioni" "
Valutazione di 8 - Buono. 210 su 732 recensioni" "
Valutazione di 6 - Soddisfacente. 189 su 732 recensioni" "
Valutazione di 4 - Scarso. 131 su 732 recensioni" "
Valutazione di 2 - Terribile. 78 su 732 recensioni" "

7,0/10

Pulizia

7,2/10

Personale e servizio

7,4/10

Servizi

6,2/10

Condizioni e dotazioni della struttura

6,4/10

Ecosostenibilità

Recensioni

4/10 Scarso

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Parcheggio hotel
Alla reception abbiamo chiesto se l'hotel aveva un parcheggio. Ci ha risposto un addetto che il parcheggio era dietro all'hotel peccato che abbia omesso di dirci che era a pagamento anche per i clienti dell'hotel. Risultato alla mattina abbiamo trovato le ganasce alla macchina ...120 euro per togliere con attesa interminabile.
Soggiorno di 7 notti ad agosto 2018

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
La camera dava su un cavedio e la mattina alle cinque circa partiva un macchinario che faceva molto rumore. La colazione piuttosto cara... La pulizia del bagno non era il massimo
Soggiorno di 2 notti a maggio 2018

8/10 Buono

mau

Mi è piaciuto: Pulizia e comfort della camera

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
La struttura risulta un pò datata e lo stato di manutenzione delle camere è variabile a seconda della camera, in precedenti occasioni la camera assegnatami era decisamente migliore. Sotto questo aspetto comunque lo stato generale risulta nel complesso soddisfacente. Il personale è cortese e pronto a soddifare le varie esigenze, gli eventuali interventi di manutenzione sono solleciti Buona la piscina e i servizi connessi

6/10 Soddisfacente

Maurizio, Italia, genova

Perfetto
L'albergo è perfetto. Impressionante la colazione rigorosamente all'inglese, inclusa, servita nel ristorante con vista sul porticciolo. Personale cortese e professionale (a patto di avere un buon inglese).

2/10 Terribile

Elizabeth

Soggiorno di 1 notte a marzo 2022

8/10 Buono

noreen

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Positive and negative
Location is great. I’ve never been asked for photo ID at check-in before…I found it odd …Room and downstairs were lovely, comfortable. There were insects coming out from under the bath. The carpet in hallway needs an upgrade, there were drips coming from the ceiling. I paid the €5 overnight car park fee and went off on a hike with my kids. Half way round Bray Head I thought of renewing the car park ticket , but nothing I could do. When we got back to hotel at 5pm, car was clamped. €125 had to be paid for release fee😠 I feel this is unreasonable as we were staying the 2 nights.
Soggiorno di 2 notti a febbraio 2022

10/10 Eccellente

James

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff at the Royal Hotel are so helpful, understanding, kind. The breakfast staff couldn’t do enough for you very friendly.
Soggiorno di 2 notti a novembre 2021
Risposta di Flynn Pinto - Revenue & Reservations Manager, il giorno 22 nov 2021
Dear James, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

4/10 Scarso

Declan

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a ottobre 2021
Risposta di Flynn Pinto - Revenue & Reservations Manager, il giorno 22 nov 2021
Dear Declan, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

4/10 Scarso

Chris

Non mi è piaciuto: Condizioni e dotazioni della struttura
Don’t bother
Very expensive for the quality of a very old & run-down building. Then to pay extra for parking is poor. Very tired hotel & staff generally grumpy
Soggiorno di 1 notte a settembre 2021

8/10 Buono

Rosie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2021

10/10 Eccellente

ALAN

Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Great weekend
We had a lovely weekend and really look forward to coming back.
Soggiorno di 2 notti ad agosto 2021

8/10 Buono

Sharon

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hotel staff were excellent, couldn’t be more helpful. Hotel was spotless. The only complaint I have is the restaurant, not enough choices on menu, we were left over an hour before food was served and requested drinks while my daughter was having dersert and did not get them. Menu needs to be updated for evening meals.
Soggiorno di 3 notti ad agosto 2021

8/10 Buono

Stephen

Viaggio di gruppo
Mi è piaciuto: Personale e servizio e comfort della camera
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte ad agosto 2021
Risposta di Flynn Pinto - Revenue & Reservations Manager, il giorno 3 set 2021
Dear Stephen, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

8/10 Buono

Joanne

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Soggiorno di 5 notti ad agosto 2021
Risposta di Flynn Pinto - Revenue & Reservations Manager, il giorno 3 set 2021
Dear Joanne, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

2/10 Terribile

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Wouldn’t stay again
The toilet in our room was blocked. The rooms were very dated. The shower/bath was very high and slippy. Staff were rude too
Soggiorno di 1 notte ad agosto 2021
Risposta di Flynn Pinto - Revenue & Reservations Manager, il giorno 3 set 2021
Dear Valued Guest, My sincere apologies in regards to the inconveniences that have been encountered during your stay, we appreciate your comments and please be rest assured that your concerns will not go unattended. Our aim is to consistently provide superior services and facilities; therefore, it is always important for us to receive constructive feedback to enables us target problem areas and take necessary actions to ensure similar situations can be avoided in the future. I apologize once again, and I look forward to welcoming you once again in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
bar food was excellent
Soggiorno di 3 notti a luglio 2021
Risposta di Flynn Pinto - Revenue & Reservations Manager, il giorno 7 ago 2021
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

8/10 Buono

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
food was excellent and staff were all very helpful and friendly.
Soggiorno di 4 notti a luglio 2021
Risposta di Flynn Pinto - Revenue & Reservations Manager, il giorno 7 ago 2021
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards Flynn Pinto Revenue & Reservations Manager The Royal Hotel & Merrill Leisure Club

6/10 Soddisfacente

Viaggiatore verificato

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Management should focus on costumer service it needs lot of improvement!! Despite the place needs a good refurbishment at least the service could be better . Holding deposits incase any damages happens in the room it’s something never seen in hospitality even in b&b !
Soggiorno di 1 notte a luglio 2021
Risposta di Flynn Pinto - Revenue & Reservations Manager, il giorno 7 ago 2021
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. With regards to the security deposit, the terms and conditions are clearly outlined in the fine print on the booking confirmation you received when you made the reservation. The refundable deposit is taken for any incidental charges (room service, food order etc) while your stay with us. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

4/10 Scarso

Viaggiatore verificato

Viaggio di coppia
H
Soggiorno di 2 notti a giugno 2021
Risposta di Flynn Pinto - Revenue & Reservations Manager, il giorno 2 lug 2021
Dear Valued Guest, My sincere apologies in regards to the inconveniences that have been encountered during your stay, we appreciate your comments and please be rest assured that your concerns will not go unattended. Our aim is to consistently provide superior services and facilities; therefore, it is always important for us to receive constructive feedback to enables us target problem areas and take necessary actions to ensure similar situations can be avoided in the future. I apologize once again, and I look forward to welcoming you once again in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

4/10 Scarso

Owen mckenna

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 2 notti a giugno 2021
Risposta di Flynn Pinto - Revenue & Reservations Manager, il giorno 28 giu 2021
Dear Owen, My sincere apologies in regards to the inconveniences that have been encountered during your stay, we appreciate your comments and please be rest assured that your concerns will not go unattended. Our aim is to consistently provide superior services and facilities; therefore, it is always important for us to receive constructive feedback to enables us target problem areas and take necessary actions to ensure similar situations can be avoided in the future. I apologize once again, and I look forward to welcoming you once again in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

8/10 Buono

Rita

Viaggio di gruppo
Mi è piaciuto: Pulizia e comfort della camera
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 2 notti a giugno 2021
Risposta di Flynn Pinto - Revenue & Reservations Manager, il giorno 28 giu 2021
Dear Rita, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

10/10 Eccellente

Davina

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a giugno 2021
Risposta di Flynn Pinto - Revenue & Reservations Manager, il giorno 22 giu 2021
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Merrill Leisure Club and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Merrill Leisure Club

4/10 Scarso

Stephen

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Poor service dated & dirty.
Poor service in this hotel. On check in we asked for an ice bucket & 2 wine glasses (didn’t think this was a big request). We were told to go to the bar & get it ourselves by reception. We had bags with us as you would expect while checking in & wouldn’t have been able to carry it. They also don’t tell you at check in that the car park for the hotel is not theirs & you need to pay and display to park there. It is explained in an information leaflet they give you with the envelope with your room keys but let’s face it who reads that stuff. This is vital information that would be a nice courtesy to be told about on checking in. Rooms are dated & full of cobwebs. Looked as if the room hadn’t been cleaned since before Covid restrictions. Shower is atrocious. Takes about 10 minutes running before any hot water comes out at all and it sounds like a banshee has been set on fire too. Not only do you have to endure the banshee screeching shower and wait 10 minutes before it’s hot you then have to endure 5 seconds of excruciating hot water followed by 5 seconds of ice cold water on repeat the whole time after that no matter what setting you turn the dial to. If you want comfort, cleanliness & any sort of good customer service is avoid this hotel. Don’t like giving bad reviews but this place deserves nothing better unfortunately.
Soggiorno di 1 notte a giugno 2021
Risposta di The Royal Hotel & Leisure Centre, il giorno 14 giu 2021
Dear Stephen, My sincere apologies in regards to the inconveniences that have been encountered during your stay, we appreciate your comments and please be rest assured that your concerns will not go unattended. Our aim is to consistently provide superior services and facilities; therefore, it is always important for us to receive constructive feedback to enables us target problem areas and take necessary actions to ensure similar situations can be avoided in the future. I apologize once again, and I look forward to welcoming you once again in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

4/10 Scarso

Adrian

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
DIRTY AND POOR.
Started off not knowing where to go as the sign postage were directing us into the leisure centre rather than the main reception. We checked in, and were then unexpectedly notified that we must hand up a 50 euro deposit. Once on arrival we sat our bags down. We had no kettle, and We had no hair dryer, which in the brochure stated we'd have one in the bathroom. As we sat on the bed we felt a bit of dust falling on our laps. So myself and my girlfriend began to check the room. On our way around the room we found a bug crawling around and thick dust and dirt lying on our mirror and bed rest. I found this appalling especially since I am an asthmatic and have been coughing ever since I left this so called hotel. We left Our door hanger on so we could have our room serviced. Only our bins were replaced. We had to book to go to the swimming pool due to social distancing. One we arrived at the swimming pool there were more than people in the pool jumping around. I was very disappointed with my stay in this hotel. I enjoyed my stay in bray but would have preferred to stay in a different hotel. THIS HOTEL SHOULD NOT RECEIVE 3 STARS.
Soggiorno di 2 notti a giugno 2021

4/10 Scarso

Ryan

Non mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Dislike very Much
Soggiorno di 1 notte a giugno 2021
Risposta di Flynn Pinto -Revenue & Reservations Manager, il giorno 7 giu 2021
Dear Ryan, My sincere apologies in regards to the inconveniences that have been encountered during your stay, we appreciate your comments and please be rest assured that your concerns will not go unattended. Our aim is to consistently provide superior services and facilities; therefore, it is always important for us to receive constructive feedback to enables us target problem areas and take necessary actions to ensure similar situations can be avoided in the future. I apologize once again, and I look forward to welcoming you once again in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

8/10 Buono

Deborah

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a settembre 2020
Risposta di Flynn Pinto - Revenue & Reservations Manager, il giorno 18 set 2020
Dear Deborah, Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Wonderful staff and good food. The rooms were clean but the hotel was a bit tired.
Soggiorno di 2 notti ad agosto 2020
Risposta di Flynn Pinto - Revenue & Reservations Manager, il giorno 1 set 2020
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

8/10 Buono

Sandra

Soggiorno di 2 notti ad agosto 2020
Risposta di Flynn Pinto - Revenue & Reservations Manager, il giorno 10 set 2020
Dear Ms. Sandra, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards

6/10 Soddisfacente

Shauna

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e comfort della camera
ixed experience
Chelsea in reception was great. Heat in room unbearable so got us a room change but unfortunately no WiFi on move. Bar is lovely and so is the food but service is disorganised chaos. Not enough staff, waiting long time for drinks, orders mixed up. Breakfast good too. 😀
Soggiorno di 3 notti ad agosto 2020
Risposta di The Management , il giorno 24 ago 2020
Dear Shauna, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

4/10 Scarso

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
The pictures on the booking looked better then in reality. The hotel is old and in need of a good renovation or even a good deep clean. Walls are paper thin.
Soggiorno di 2 notti ad agosto 2020
Risposta di Flynn Pinto - Revenue & Reservations Manager, il giorno 11 ago 2020
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards

8/10 Buono

Julian

Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
Hotel pub ist echt supper ein Besuch wert. Insgesamt war der Aufenthalt gut. Zimmer war gut. Hotel insgesamt etwas abgewirtschaftet. Es hat ein Bad ich hab dieses aber nicht besucht. Die Stadt lohnt sich nicht anzusehen am besten besucht man den Strand dort ist es echt schön.
Soggiorno di 2 notti a luglio 2020
Risposta di Flynn Pinto - Revenue & Reservations Manager, il giorno 4 ago 2020
Dear Ms. Julian, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

6/10 Soddisfacente

Sarah

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Soggiorno di 1 notte ad agosto 2020
Risposta di Flynn Pinto - Revenue & Reservations Manager, il giorno 4 ago 2020
Dear Ms. Sarah, Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

6/10 Soddisfacente

mary

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Stayed for one night. Good location . Hotel clean and friendly staff. Food wasn’t great. Has dinner that night lovely starter but main course wasn’t nice. Breakfast wasn’t great. Having to be served at the table is very understandable but the portions were very small. Had to keep asking for everything we wanted. When we asked for more toast after one slice each we were given another half slice each. I left feeling hungry which never happens after a hotel breakfast.
Soggiorno di 1 notte a luglio 2020
Risposta di Flynn Pinto - Revenue & Reservations Manager, il giorno 22 lug 2020
Dear Ms. Mary, My sincere apologies in regards to the inconveniences that have been encountered during your stay, we appreciate your comments and please be rest assured that your concerns will not go unattended. Our aim is to consistently provide superior services and facilities; therefore, it is always important for us to receive constructive feedback to enables us target problem areas and take necessary actions to ensure similar situations can be avoided in the future. I apologize once again, and I look forward to welcoming you once again in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

4/10 Scarso

Viaggiatore verificato

Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2020

10/10 Eccellente

Amela

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2020
Risposta di Flynn Pinto - Revenue & Reservations Manager, il giorno 4 mar 2020
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

8/10 Buono

John

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a febbraio 2020
Risposta di Flynn Pinto - Revenue & Reservations Manager, il giorno 28 feb 2020
Dear John, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

8/10 Buono

Michael

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
8
just nice llittle break
Soggiorno di 1 notte a febbraio 2020
Risposta di Flynn Pinto - Revenue & Reservations Manager, il giorno 17 feb 2020
Dear Mr. Michael, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

4/10 Scarso

Viaggiatore verificato

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Poor experience with late check in and wrong room
Rang in advance to inform of late check in. So far, so good. Arrived after midnight, and night porter rude. Had to take long way out to carpark to pay for parking at nearly 1am as staff wouldn't open door to let me out at carpark end. Had to get change for parking which was thrown onto the counter. Had booked a double room but was given a, twin room. No please, thank you or any pleasantries during check in or any of the interactions. Staff the next morning were fine and breakfast was decent.
Soggiorno di 1 notte a gennaio 2020
Risposta di Flynn Pinto - Revenue & Reservations Manager, il giorno 31 gen 2020
Dear Valued Guest, My sincere apologies in regards to the inconveniences that have been encountered during your stay, we appreciate your comments and please be rest assured that your concerns will not go unattended. Our aim is to consistently provide superior services and facilities; therefore, it is always important for us to receive constructive feedback to enables us target problem areas and take necessary actions to ensure similar situations can be avoided in the future. I apologize once again, and I look forward to welcoming you once again in the near future. Thank You & Regards

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 3 notti a gennaio 2020
Risposta di Flynn Pinto - Revenue & Reservations Manager, il giorno 31 gen 2020
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

4/10 Scarso

Viaggiatore verificato

Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Poor service for coeliacs
Soggiorno di 1 notte a gennaio 2020
Risposta di Flynn Pinto - Revenue & Reservations Manager, il giorno 28 feb 2020
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We haven take note of your feedback for more coeliacs options. Thank You & Regards The Royal Hotel & Leisure Centre

2/10 Terribile

Mario

Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
You have to pay for the parking. Heating was not working. They ask you for a deposit, photo ID and your home address although the accommodation was paid in advance. The table in the room was wobbly etc. The room numbers go as 521, 523, 524, and then 522. It took me 20 minutes to find the room
Soggiorno di 1 notte a gennaio 2020
Risposta di Flynn Pinto - Revenue & Reservations Manager, il giorno 22 gen 2020
Dear Mario, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. The hotel does not have its own parking area however parking is available at the Dargle Car Park which is located at the rear of the hotel and is owned and managed by a 3rd party company. Securing a refundable depsoit and an ID is as per hotel policy. Thank You & Regards Flynn Pinto Revenue & Reservations Manager The Royal Hotel & Leisure Centre

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia
Soggiorno di 2 notti a gennaio 2020
Risposta di Flynn Pinto - Revenue & Reservations Manager, il giorno 21 gen 2020
Dear Valued Guest, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

8/10 Buono

Dana

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a gennaio 2020
Risposta di Flynn Pinto - Revenue & Reservations Manager, il giorno 13 gen 2020
Dear Dana, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

6/10 Soddisfacente

Daniel

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Grand seaside hotel past its prime
This was a hard review to write. Definitely not the perfect hotel but the staff were on the whole very helpful. We arrived at 5.25pm and the kids were excited to get into the pool after a long drive. Only to discover that the pool times are 10.00 am to 5.30pm. So completely pointless for anyone planning to do things during the day but might want a swim early or later. The pool was the main reason for choosing this hotel so I was very frustrated. Our room was fine but when I looked at the bathroom it was really awful. Mould growing everywhere, door frame falling apart. I went to reception and they moved us straight away but we should not have had to ask. The location is good for the train, about 5 minutes walk away, then straight into Dublin. The bar was large, but not at all busy (first weekend after New Year), the restaurant didn't seem to be open. Parking was fine but it is €5 a day extra, the machine only takes coins and you can't pay the hotel daily rate by the app.
Soggiorno di 2 notti a gennaio 2020
Risposta di Flynn Pinto - Revenue & Reservations Manager, il giorno 13 gen 2020
Dear Daniel, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. My sincere apologies in regards to the inconveniences that have been encountered during your stay. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

6/10 Soddisfacente

Chloe

Viaggio con la famiglia
Mi è piaciuto: Comfort della camera
Soggiorno di 1 notte a dicembre 2019
Risposta di Flynn Pinto - Revenue & Reservations Manager, il giorno 30 dic 2019
Dear Chloe, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

4/10 Scarso

Agnieszka

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a dicembre 2019
Risposta di Flynn Pinto - Revenue & Reservations Manager, il giorno 22 gen 2020
Dear Agnieszka, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. We look forward to welcoming you back to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

10/10 Eccellente

Brian

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent
The heating was not working in my room but the hotel staff were excellent and moved me to a room that was fantastic the hotel is in the middle of refurbishment and my stay was very nice staff excellent
Soggiorno di 1 notte a dicembre 2019
Risposta di Flynn Pinto - Revenue & Reservations Manager, il giorno 9 dic 2019
Dear Mr. Brian, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect. We are glad to read the staff were able to move you into a much comfortable room for your stay. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

10/10 Eccellente

Walter

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a dicembre 2019
Risposta di Flynn Pinto - Revenue & Reservations Manager, il giorno 9 dic 2019
Dear Mr. Walter, We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. It is a pleasure to read your review and see that in more than one aspect we managed to exceed your expectations with the hotel offerings and service. We look forward to welcoming you to our hotel in the near future. Thank You & Regards The Royal Hotel & Leisure Centre

2/10 Terribile

Kieran

Viaggio di lavoro
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Personale e servizio
There is easier check ins than this place
Parked in car park. Walked to reception Check in as follows: Booked and paid for room online, Needed my ID and my security card to take a deposit. Had to pay €5 for car park But trey didn’t do cash back had to go to bank then get change then put ticket on my van. Eventually I got to my room.
Soggiorno di 1 notte a novembre 2019
Risposta di Flynn Pinto - Revenue & Reservations Manager, il giorno 26 nov 2019
Dear Kieran , We would like to take the opportunity to thank you for choosing to stay at The Royal Hotel & Leisure Centre and for taking the time to share your comments. Please be advised the parking facility does not belong to the hotel as it is offsite and is privately owned and managed by a 3rd party company. A valid ID and a security deposit of € 50.00 is required for any incidentials during your stay. Thank You & Regards The Royal Hotel & Leisure Centre